• 한국IT서비스학회지
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• 제15권3호
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• pp.15-31
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• 2016

Sales Force Automation (SFA) is a strategic information system and one of the components of operational CRM system. SFA supports salespeople's activities such as selection of potential customers, creative value proposition, after-sales services, etc. SFA is increasingly used in many companies because it has the advantages to raise the salespeople's productivity by developing forecasting ability, value proposition ability, after sales service ability etc. Many researches have shown that implementation of SFA leads to the increase of salepeople performance, organizational performance, and quality of customer relationship. However, Some prior studies have discussed on the SFA implementation failure and pointed out that one of important causes of this failure is salespeople's resistance to SFA. Although many researches explain SFA acceptance phenomenon using Technology Acceptance Model (TAM) and Theory of Planned Behavior (TPB), these researches didn't deeply investigate the salespeople's resistance to SFA. Therefore, this study focuses on the factors influencing salespeople's resistance to SFA and the relationships among these factors. This study identified three factors (salespeople's perceived loss of power, perceived loss of autonomy, and perceived time and effort waste) influencing salespeople's resistance to SFA. The hypotheses testing results showed that salespeople's perceived loss of power and perceived time and effort waste significantly increased salespeople's resistance to SFA. And salespeople's perceived loss of power plays a mediating role between perceived loss of autonomy/perceived time and effort waste and salespeople's resistance to SFA. At the end of the paper, theoretical and managerial implications of this study and the limitations and future research directions are discussed.

• 한국콘텐츠학회논문지
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• 제10권9호
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• pp.318-326
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• 2010

스마트폰은 휴대폰과 PDA의 결합으로 볼 수 있는 정보기술로서 전화, 단순한 정보처리, 인터넷 검색 등 다양한 기능을 가지고 있다. 스마트폰처럼 새로운 정보기술이 등장하는 경우, 이의 사용에 영향을 주는 요인을 찾는 것은 제품 제조업체와 서비스 제공 사업자 및 서비스 연구자에게 있어 매우 중요하며 흥미로운 주제이다. 본 논문에서는 최근 등장한 스마트폰의 사용자 채택의도에 영향을 미치는 요인을 규명한다. 이를 위해 정보기술의 수용 및 사용 형태를 설명하는데 매우 유용한 모형으로 알려진 기술수용모형에 기반을 두고 여기에 지각된 유희성을 추가하여 기술수용모형을 확장하고 실증적으로 분석한다. 설계한 연구모형은 구조방정식모형을 사용하여 검증한다. 검증결과는 스마트폰의 채택의도에 지각된 유용성과 지각된 용이성은 물론 지각된 유희성도 유의한 영향을 미치는 것을 보여 주고 있다. 이는 다양하고 유용한 애플리케이션과 사용이 쉬운 인터페이스를 제공하고 이를 통해 사용자에게 즐거움을 주는 것이 스마트폰의 채택의도를 높인다는 것을 암시한다.

• 한국콘텐츠학회논문지
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• 제11권12호
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• pp.844-855
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• 2011

본 연구의 목적은 모바일앱 관광콘텐츠 사용자의 재사용 의도에 영향을 미치는 요인들과 그들사이의 관계를 파악하는 것이다. 이를 위하여 기존 TAM 모형의 외부변수로 모바일앱 관광콘텐츠의 특성요인인 주변상황인식성, 편재접속성, 서비스품질, 지각된 가치 요인을 도입함으로서 기존 TAM모형을 확장하였으며 이를 바탕으로 모바일앱 관광콘텐츠의 사용 경험자를 대상으로 하여 실증분석을 수행하였다. 구조방정식을 이용한 실증분석 결과, 편재접속성과 지각된 가치 요인은 지각된 유용성과 용이성에 유의한 영향을 미쳤고, 지각된 유용성과 용이성은 태도에 유의한 영향을 미쳤으며, 태도는 재사용의도에 유의한 영향을 미침을 알 수 있었다.

• 한국전자거래학회지
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• 제12권4호
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• pp.165-184
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• 2007

블로그는 정보 공유와 관계 형성의 유력한 미디어로 인정되고 있다. 그러나 기존의 기술 수용 모델은 블로그와 같은 관계 지향적인 정보시스템에 대한 수용성을 설명하는 데 적합한지 증명되지 않은 상태이다. 따라서 본 연구의 목적은 블로그 사용에 영향 주는 요인을 규명하는 것이다. 이것을 위해 유력한 포털사이트인 네이버 블로거들을 대상으로 인지된 유용성 인지된 격려와 실제사용의 인과 관계를 대중적 자기 인식 자기노출과 텔레프레즌스를 변수로 검증하였다. 그 결과, 대중적 자기인식과 자기노출은 인지된 유용성과 인지된 격려의 유의미한 요인으로 보여지고 인지된 유용성과 인지된 격려는 블로그의 실제사용에 유의미한 영향을 주는 것으로 보여졌다.

• KSII Transactions on Internet and Information Systems (TIIS)
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• 제14권8호
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• pp.3437-3456
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• 2020

The computational science and engineering field, which combines basic science and computing technology, has emerged as a third scientific methodology, following theories and experiments. This study aimed to identify factors and relationships that affect the continued use of the computational science and engineering (CSE) platform for its successful operation, utilization, and diffusion. To that end, the quality factors of the platform were derived by combining the information system success model and the technology acceptance model. These factors affected user satisfaction and intention to reuse through users' perceived usefulness and perceived ease of use of the platform. An empirical analysis was conducted through a questionnaire survey of 373 users of the EDISON platform, a representative CSE platform in Korea. The results revealed that all quality factors have a positive influence on perceived usefulness and perceived ease of use. Specifically, information quality has a significant influence on perceived ease of use, and system quality has a significant influence on perceived usefulness. Perceived ease of use has a greater impact on user satisfaction than perceived usefulness, and satisfaction affects intention to reuse. The results can contribute to the development of CSE platforms and the development strategy to expand the number of users.

• 보건행정학회지
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• 제8권2호
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• pp.191-215
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• 1998

This descriptive correlational study was done to identify ICU nurses' intention to use restraints and related factors using Ajzen and Madden(1986)'s Theory of Planned Behavior. Self-reported questionnaires were used to measure intention and related factors. The subjects of this study were 287 ICU nurses in 21 general hospitals with at least 200 beds at Taegu, Pusan and Kyungbuk area in Korea. The results of this study were : 1. There were significant differences in intention according to age and marnital status, attitude according to educastion(with indirect measure), subjective norm according to career in ICU(with both measures), perceived behavioral control according to age and career in ICU(with direct measure), and knowledge according to education and position. 2. There were significant correlations among intention and all factors. Intention was correlated with attitude(r=.2119), subjective norm(r=.1112), and perceived behavioral control(r=.3448) with direct measure. Attitude was correlated with subjective norm(r=.2530), perceived behavioral control(r=.3005), and knowledge(r=.1388) with direct measure. Subjective norm was correlated with perceived behavioral control(r=.1321) with direct measure. Intention was correlated with attitude(r=.1496) and perceived behavioral control(r=.2922) with indirect measure. Attitude was correlated with subjectivenorm(r=.2829) and knowledge(r=-.1390) with indirect measure. Also, subjective norm was correlated with perceived behavioral control(r=.2363) with indirect measure. 3. ICU nurses' intention to use restraints was explained 16.7% by perceived behavioral control, attitude with direct measure, control belief, and age. By this study, it was foundr that ICU nurses reported high level of intention to use restraints. The most important predictor of intention to use restraints was perceived behavioral control toward using restrains, which reflected the easiness and difficulty in the use of restraints.

• 한국IT서비스학회지
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• 제12권4호
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• pp.267-287
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• 2013

As the online bookstore market has been saturated and the level of competition has become more intense, maintaining competitive advantage by mitigating consumers' perceived risks can be considered as one of good alternative strategies a company should use. Although studies that identify the types of consumers' perceived risks in the context of online bookstores as well as validate the relationships between perceived risk and its antecedent/consequent factors in an integrated manner are strongly required, there has been less attention paid to these matters. Therefore, based on previous literature, we identify five types of perceived risks (financial, performance, online payment, delivery, and seller's response risk) and validate the impacts of online bookstore specific characteristics and user specific characteristics on perceived risk. In addition, we also verify causal relationship between perceived risk and intention to use online bookstores. The results of PLS test using 108 samples collected from undergraduate and graduate students confirm that perceived risk has a negative impact on intention to use and four antecedents (reputation, service quality, self-efficacy, and user experience) are significantly related to perceived risk.

• 한국IT서비스학회지
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• 제16권4호
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• pp.197-212
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• 2017

This study aims to investigate factors affecting the intention of continuous use of O2O service by referring new media adoption theory and value-based acceptance model for movie ticketing services. For this study, a questionnaire survey was conducted for users of tickets ticketing service of the cinema online (including mobile) within the last 6 months. A total of 500 copies was collected and 404 copies were analyzed excluding 96 copies because of errors. As a result of the analysis, the ease of use and service ubiquity has a positive effect on perceived functional value and perceived emotional value, and usability has a positive effect on perceived functional value. Compatibility and trialability has a positive effect on both perceived functional value and emotional value. Previous experience has a positive effect on both perceived functional value and perceived emotional value, and inertia has negative effect on perceived functional value. Finally, the perceived emotional value has a positive effect on the intention to continuous use, but perceived functional value appeared to have no significant effect. This study shows a theoretical implication for new technology-based services such O2O. It was suggested to establish a practical marketing strategy and help to activate the O2O service field.

• 한국정보시스템학회지:정보시스템연구
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• 제17권1호
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• pp.83-111
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• 2008

The purpose of this study is to identify which factors are important for learning performance and the moderating effects of self-regulated factors such as elaboration and organization between users characteristic(perceived usefulness, preparatory education, internet experience) and learning performance. To Accomplish these research purpose, this study performed a survey and 173 response were used for statistical analysis. The results of this study are as follows: First, 7 factors(ease of use, interactivity, accuracy, media richness, perceived usefulness, preparatory education, internet experience) had significant impacts on learning performance whereas reliability did not. Second, the moderating effects of self-regulated factors showed that Elaboration of self-regulated factors can be considered as a significant moderating variable between 2 factors(perceived usefulness, internet experience) and teaming performance.

• 지식경영연구
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• 제4권1호
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• pp.1-19
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• 2003

The purpose of this study is to explore the effect of creativity management factors on perceived R&D performance. To do this, the data (885cases) were collected from 19 Korean Government-supported Research Institutes, and 3 hypotheses derived from the model of creativity management(after here CM) were tested. Major findings are as follows: 1) CM constructs are grouped into diversity, autonomy, connectivity, redundancy and flexibility factors; 2) The major factors that can explain R&D performance perceived by scientists and engineers are connectivity, autonomy, diversity and flexibility; 3) All CM factors have significant relationship with satisfaction of the employees; 4) Flexibility and connectivity factors give effects on turnover intention of the members. This study has some limitations in model building and empirical testing. This study, however, provides theoretical and managerial implications about CM and R&D management, particularly Government-supported Research Institutes in Korea.