• 품질경영학회지
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• 제51권1호
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• pp.37-54
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• 2023

Purpose: A main aims are to check the level of satisfaction of service quality and derive service quality factors in the field of defense quality assurance activities that need improvement. Furthermore, the paper presents a basic data for identifying future development directions. Methods: Classify the level of service perceived by customers and calculate the customer satisfaction coefficient and PCSI index. In addition, the direction of future research is established by empirically comparing and analyzing the data of this study and the past data. Results: The paper derive the service quality factors to be provided to small businesses in the current state. Moreover, It shows the increasing trend of new companies using comparative analysis with past data Conclusion: Since the new company consists of small businesses with less than 50 employees, further research on small businesses is needed in the future.

• 산업경영시스템학회지
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• 제28권2호
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• pp.36-45
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• 2005

This paper aims to investigate and analyze the process solving problems with activities of Quality Control Circle, carried out on a small scale, among various activities of industrial fields. Then this paper intends to provide and integrated model through integrating each process into one. In addition, this paper also aims to enhance the efficiency of the suggested model by realizing the model through support system.

• 대한안전경영과학회:학술대회논문집
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• 대한안전경영과학회 2006년도 춘계공동학술대회
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• pp.341-354
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• 2006

This paper is to Introduce guidelines for quality management. International standards such as ISO 10005, ISO 10007, ISO 10014 and ISO 10015 are considered. This study is to discuss guidelines for quality plans, configuration management, training, and managing the economics of quality.

• International Journal of Quality Innovation
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• 제8권3호
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• pp.35-45
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• 2007

This paper describes the development of a scale for measuring top management commitment towards continual quality performance improvement in small and medium-sized enterprises (SMEs). A set of self-assessment questions of the ISO 9004: 2000 Standard was used to assess the adoption status of quality management practices. This paper investigates the inter-item reliability and the content validity of the Quality Management Principles Scale (QMPS) in an integrated improvement process in SMEs. An empirical study was conducted to acquire senior management views on the use of the QMPS in manufacturing sectors in Trinidad and Tobago. Based on 328 responses from 110 SMEs, statistical software packages were used to analyse the empirical data and determine the reliability and validity of the QMPS. The paper contributes to develop a self-assessment scale that can be used to measure top management commitment. It is anticipated that the findings would provide practical insights for evaluating the levels of maturity on performance improvement in SMEs.

• 품질경영학회지
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• 제22권1호
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• pp.33-53
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• 1994

Recently, from the viewpoint of TQM, the criticism and new approaches toward Japanese TQC have made much progress in Japan. It shows that these new approaches to quality are what are needed these days. In this connection, this paper aims at the study of a reform of Japanese TQC. This paper consists of the following two steps. First, several success factors of TQM in Japanese companies were selected through the study of literature. Second, actual approaches to or recognition of TQM in those companies were examined through the AHP analysis. The results of this paper are as follows: First, quality improvement and cost-down efforts within a factory have been emphasized. On the other hand, the development of strategic quality management is weak. Second, the development of creativity by individual autonomous teamwork is more needed than the development of creativity by group consciousness in companies. Third, the reform of upper-class management must be carried out by powerful leadership of top management.

• 대한전기학회논문지:전력기술부문A
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• 제53권11호
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• pp.581-588
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• 2004

Power qualify monitoring system is devoted to more concern than before, because the innovation of industrial technology needs more accurate instruments and more advanced power quality. This paper was studied on using data of the protective relay by Power Quality Monitor. This paper was proposed the wave storage condition and monitoring clauses of the protective relay as a power quality monitoring device. The protective relay will have problem to save data for PQM analysis because the protective relay memory is limited. Therefore this paper was proposed new a data compression of data got from the protective relay. This method is wave compression comparison algorithm using the DFT. The compression rate is higher than any other established method. This method can be real time storage. This algorithm is verified using the comparison among other compression rate and proved by Real Time Digital Simulator (RTDS).

• 산업경영시스템학회지
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• 제27권3호
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• pp.66-74
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• 2004

In this paper the authors presents a new method, named FR-SERVQUAL, of evaluating perceived service quality in Public Sectors, using triangle fuzzy numbers and semantic differential scale. By conventional quantification methods, it is not easy to express the notion of a linguistic variables and customers' subjective judgements. In contrast to the conventional PZB methods which express the customers' perception of quality as a function of gap between the expected and perceived service, this paper suggests to use the ratio of the two. Through an application example, this paper shows that the current FR-SERVQUAL approach provides a more realistic way of measuring service quality compared to existing methods.

• Journal of Information Technology Applications and Management
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• 제16권2호
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• pp.23-43
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• 2009

For reliability and confidentiality of information security systems, the security engineering methodologies are accepted in many organizations. To improve the effectiveness of security engineering, this paper suggests a security methodology ISEM, which considers both product assurance and production processes, takes advantages in terms of quality and cost. To verify the effectiveness of ISEM, this paper introduces the concepts of quality loss, and compares the development costs and quality losses between ISEM and CC through the development of VPN system.

• International Journal of Quality Innovation
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• 제10권2호
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• pp.19-27
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• 2009

This paper considers the short term fleet scheduling problem as described by Keskinocak and Tayur (1998). Fleet scheduling may directly affect the service quality of fractional jet aircraft business. The contributions of this paper are two: (i) we show how their model is easily implemented in a standard modeling language, LINGO, and (ii) an alternate formulation is given which is expected to perform better on large, difficult problems.

• 펄프종이기술
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• 제36권5호
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• pp.44-52
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• 2004

It is well known that Korean traditional Hanji have lots of predominant physical and optical properties such as high density, high air permeability, long lasting quality and lightness. The paper-making raw materials of traditional Korean Hanji are the bast fibre cooked from the Korean paper mulberry as a fibrous materials and sticky aqueous material from the root of Hibiscus anihot L. as additives for good dispersion of stock. Additionally, the mechanical properties of Hanji varies according to the cooking methods of bast tissues of Korean paper mulberry, the treatment methods of fibrous raw materials such as bleaching and refining, the wet formation types of sheet-making such as 'Oebal-chiji' and 'Ssangbal-choji', and the finishing treatment like stamping. This study was carried out to investigate and evaluate the quality properties of Korean traditional hand-made Hanji, and compared with commercial machine-made paper and modified prepared sheets. The physical quality comparisons of different kinds of Hanji were focused on the methods of hand-sheet making, the types of raw materials, the treatment of stamping, and the properties of ink reception and spreading.