• 간호행정학회지
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• 제19권4호
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• pp.480-490
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• 2013

Purpose: This descriptive study was done to identify effects of perceived organizational support (POS) on job involvement and organizational citizenship behavior (OCB) in hospital nurses. Methods: Data were collected from Oct. 1 to Nov. 15, 2011. Participants in this study were 324 nurses working in 6 general hospitals in S, K, and C cities. Data were analyzed using descriptive statistics, t-test, ANOVA, Scheff$\acute{e}$ test, Pearson correlation coefficients, and multiple regression. Results: POS was positively correlated with job involvement, and OCB (altruism, conscientiousness, courtesy, sportsmanship and civic virtue). Factors influencing job involvement were POS and marital status, which accounted for 15.7% of the variance, marital status influenced altruism, which accounted for 4% of the variance, POS influenced conscientiousness, which accounted for 10% of the variance, religion and marital status influenced courtesy, which accounted for 6.5% of the variance, age influenced sportsmanship, which accounted for 7.9% of the variance, and POS and clinical career influenced civic virtue, which accounted for 23.1% of the variance. Job involvement mediated on the relation between perceived organizational support and organizational citizenship behavior. Conclusion: The results of the study indicate that hospital administrators should explore ways of improve POS for better job involvement, conscientiousness, and civic virtue.

• 간호행정학회지
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• 제14권4호
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• pp.458-466
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• 2008

Purpose: The purpose of this study was to identify the effects of perceived organizational support on organizational commitment and career commitment of nurses. Method: The subjects of this study were 336 nurses who were working in the 6 hospitals. The data were collected by structured questionnaire from Oct. 9 to Nov. 7 of 2006. Data were analyzed using descriptive statistics, t-test, ANOVA, Scheffe test, Pearson correlation coefficients, and multiple regression. Results: The mean score of POS was 2.87, organizational commitment was 3.30 and career commitment was 3.08. The POS was positively correlated with organizational commitment and career commitment. The POS and marital status explained 21.3% of the variance for affective commitment, 12.1% of the variance of continuous commitment. The POS and career explained 14.8% of the variance for career commitment. Conclusion: The findings showed that POS was important factor for enhancing organizational commitment and career commitment of clinical nurses. Therefore, the nurse manager must establish the strategies to improve the POS of the nurses in order to promote the organizational commitment and career commitment.

• 간호행정학회지
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• 제14권3호
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• pp.268-277
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• 2008

Purpose: The purpose of this study was to identify the effects of self-efficacy and empowerment on perceived organizational support and organizational citizenship behavior of nurses. Method: The subjects of this study were 327 nurses who were working at seven hospitals. The data were collected by structured questionnaire from Feb. 12 to Mar. 5 of 2006. Data were analyzed using descriptive statistics, t-test, ANOVA, Pearson correlation coefficient, and Stepwise multiple regression on SPSS/PC 12.0 program. Results: The mean score of self-efficacy was 3.75, empowerment was 3.68, perceived organizational support(POS) was 2.87, and organizational citizenship behavior(OCB) was 3.64. The POS had statistically significant differences according to position(F=3.207, p=.013). The self-efficacy and empowerment were positively correlated with POS and OCB. The self-efficacy(7.0%), meaning(8.5%), competency(12.4%), self-determination(1.9%), and impact(4.8%) explained 34.6% of the variance for POS. The self-efficacy(17.1%), meaning(1.0%), competency(2.8%), self-determination(3.2%), and impact(13.2%) explained 37.3% of the variance for OCB. Conclusion: The findings showed that self-efficacy and empowerment were important factors for enhancing POS and OCB in nursing organization. Therefore, the nurse manager must establish the strategies to improve the self-efficacy and empowerment of the nurses in order to promote the POS and OCB.

• 지식경영연구
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• 제12권1호
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• pp.17-37
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• 2011

This paper is aimed at investigating the influence of the learning organization's structural characteristics, learner's characteristics, and perceived organizational support (POS) on organizational knowledge creation. also the POS is tested as a moderator on the relationship between learner's characteristics including learning goal orientation and learning self-efficacy and organizational knowledge creation. the results are as follows. for main effect hypotheses, both connecting the organization to its environment and establishing systems to capture and share learning system representing learning organization's structural characteristics have significant positive impact on organizational knowledge creation. the POS also has a significant impact on organizational knowledge creation. However, learning goal orientation and learning self-efficacy have not significant impact on organizational knowledge creation. for moderating effect hypothesis, POS moderates the relationship between learning goal orientation and organizational knowledge creation, which means if the POS is high then learning goal orientation has more significant positive impact on it. Based on our findings, we conclude that structural characteristics of learning organization provide organizations with an opportunity of knowledge creation. in particular, interconnectedness of organization with environment and organizational knowledge sharing systems determine the ways of behaving that are related to learning within organizations. however, learner's characteristics did not have a significant effect on organizational knowledge creation, which could be interpreted due to the fact that employees are not motivated to create new knowledge if they are rarely required to involve challenging works, generate new knowledge, or share preexisted knowledge with others.

• 산업융합연구
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• 제7권1호
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• pp.83-100
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• 2009

The purpose of this study was to investigate the influence of Perceived Organizational Support(POS) and on Organizational Citizenship Behavior through Organizational Commitment(OC). In order to attain the objectives of this study, a model was established and hypothesis was verified on the basis of preceding studies. In a model proposed for this study, POS was used as antecedents to OC while OCB was used as consequences for OC. The sample included 387 employees. Structural equation modeling(SEM) was used to employed the hypothesized relationships in the conceptual model. Results indicated that (a)POS has a positive impact OC; (b)affective OC has a positive impact OCB; (c)continuance OC has a negative(or zero) impact QCB. Implications are discussed and future research directions are outlined.

• The Journal of Asian Finance, Economics and Business
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• 제7권1호
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• pp.269-278
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• 2020

The study aims to verify the relationship between leaders' personality traits in leader - member exchange (LMX), and job performance. Hierarchical Regression Analysis was used to examines (a) how leaders' personality traits and LMX affect the influence of social capital on job performance and organizational citizenship behavior; (b) how perceived organization support (POS) can moderate the influences of LMX on social capital, in turn impacting job performance and OCB. Responses are employees in the service industry in Thailand, which consisted of 236 independent samples in 77 groups. Each group included at least one leader and 1-5 followers. The results show that there is a significant relationship between leader's personality traits, LMX and social capital. Leader with the higher level of conscientious, and agreeableness can always create good relations with their followers. The level of LMX are also related to social capital and both of these influence OCB and job performance. The moderating effect of perceived organizational support is also significant that POS can amplify the influence of LMX on social capital. Finally, the research findings show that perceived organizational support is one of the moderating factors in LMX exchanges. Followers perceived organizational support can amplify the influence of LMX on social capital.

• 디지털융복합연구
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• 제11권7호
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• pp.123-133
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• 2013

본 연구는 콜센터의 상담사들을 대상으로 이들의 개인특성과 조직후원인식이 조직몰입과 조직시민행동에 미치는 영향을 확인하고자 하였다. 이를 위하여 서울지역 콜센터 상담원 290명을 대상으로 설문분석을 실시한 결과, 감성지능을 제외하고 자아존중감, 자기효능감 모두 조직몰입에 정(+)적 영향이 있으며, 조직시민행동에 대해서는 세가지 변인이 모두 정(+)적 영향이 있음을 확인하였다. 또한 자아존중감과 조직몰입, 조직시민행동간에 조직후원인식이 완전매개하며, 자기효능감과 조직몰입, 조직시민행동간에 조직후원인식이 부분매개함을 확인할 수 있었다. 본 연구의 결과는 향후 기업의 콜센터들이 상담사들을 위해 어떤 처우를 하는 것이 개인과 조직 모두를 발전시킬 수 있는지에 대한 단서를 제공하게 되는 계기가 될 것으로 기대한다.

• 한국산학기술학회논문지
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• 제20권9호
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• pp.111-120
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• 2019

본 연구는 서비스직 근로자의 개인-직무 적합성과 직무만족 간의 관계에서 조직후원인식의 매개효과를 규명하고자 하였다. 이를 위하여 개인-직무 적합성, 직무만족, 조직후원인식에 대한 선행연구를 기반으로 연구모형을 설정하고 가설을 도출하였다. 특히, 조직후원인식은 정서적 조직후원인식과 수단적 조직후원인식으로 세분화하였다. 본 연구를 위하여 국내 기업에서 서비스 직무를 담당하고 있는 근로자를 대상으로 설문 조사를 실시하였으며, 온라인으로 총 350명에게 배포되었으며, 최종 281명의 응답 결과를 분석하여, 유효 회수율은 80.3%를 기록하였다. 그 결과 첫째, 개인-직무적합성은 직무만족과 조직후원인식에 정(+)의 영향을 미치는 것으로 나타났다. 둘째, 개인-직무 적합성과 직무만족간의 관계에서 조직후원인식의 하위요인 중 정서적 조직후원인식은 매개효과가 있는 나타났으나, 수단적 조직후원인식은 매개효과가 없는 것으로 나타났다. 본 연구결과를 바탕으로, 고객 점점에서 감정노동을 수행하는 서비스직 근로자의 개인-직무 적합성을 판단해 볼 수 있는 채용 제도의 변화, 조직 구성원의 정서적 지원체계 구축을 위한 조직 문화 및 인사제도 마련, 서비스직 근로자들의 직무만족을 높이기 위한 보상 및 인력개발 체계 구축 등 인사교육 전반에 걸친 이론적 및 실천적 시사점을 제시하였다.

• 한국콘텐츠학회논문지
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• 제20권4호
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• pp.686-701
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• 2020

본 연구의 목적은 조직구성원의 감사성향이 조직시민행동에 어떠한 영향을 미치는지 알아보고, 그 관계에서 조직지원인식과 직무만족의 다중매개효과를 실증적으로 확인하는 데 있다. 이를 위해 사무직 근로자를 대상으로 온라인 설문 조사를 실시하여 380부를 분석하였으며, CFA를 통해 신뢰도 및 타당성을 검토하고, SPSS 25.0와 AMOS 25.0, 부트스트랩 방식의 Macro Process 3.0을 활용하여 가설검증 하였다. 검증 결과 조직구성원의 감사성향은 조직시민행동, 조직지원인식, 직무만족에 정(+)의 영향을 주었으며, 조직지원인식과 직무만족의 다중매개효과도 확인이 되었다. 조직구성원의 감사성향이 조직시민행동에 긍정적 영향을 준다는 것을 검증하였고, 구성원 개인특성인 감사성향이 조직지원인식의 유의한 선행변인이라는 점을 확인하였다. 본 연구결과를 통해 조직에서 긍정심리 요소인 감사성향을 증진하는 것이 구성원 직무 태도 및 조직효과성에 긍정적인 영향을 줄 수 있다는 가능성을 제시했다는 점에서 의미가 있다.

• 융합정보논문지
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• 제11권6호
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• pp.226-242
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• 2021

최근 기업 경영환경의 변화에 대응하기 적합한 조직문화로 주목받고 있는 애자일 문화의 특성을 검토하고 리더십, 애자일 문화, 조직지원인식(POS)의 역할과 상호 관계를 밝히고자 하였다. 연구는 농협중앙회 및 산하의 자회사 직원들을 대상으로 진행하였고, 연구모형 검정에는 주로 SmartPLS 3.3.2를 사용하였다. 연구결과, 서번트리더십과 진성리더십은 모두 POS에 긍정적인 영향을 미쳤고, POS는 애자일 문화의 모든 하위차원(권한위임, 지속적인 학습, 집단지성)에 유의미한 영향을 미쳤다. 또한 POS는 위의 두 가지 리더십이 집단지성과 권한위임에 미치는 영향을 매개하였으나, 지속적 학습과의 관계에서는 매개 효과가 없었다. 결론적으로 본 연구는 애자일 문화를 구축하기 위해서는 애자일 문화에 적합한 리더십과 조직지원에 대한 직원들의 확신이 매우 중요하다는 것을 시사하고 있다.