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http://dx.doi.org/10.5392/JKCA.2020.20.04.686

Impact of Employee's Gratitude Disposition on Organizational Citizenship Behavior : Focus on Multi-mediated Effects of Perceived Organizational Support and Job Satisfaction  

Kim, Chang-Dong (서울종합과학대학원 경영학과)
Oh, Sang-Jin (서울종합과학대학원 경영학과)
Publication Information
The Journal of the Korea Contents Association / v.20, no.4, 2020 , pp. 686-701 More about this Journal
Abstract
The purpose of this study is to find out how employee's gratitude disposition affects Organizational Citizenship Behavior(OCB) and empirically validating multiple mediation effect of perceived organizational support(POS) and job satisfaction. For this study, an online survey has been conducted on office workers to analyze 380 sets of answers, reviewed reliability and validity through CFA and used SPSS 25.0, AMOS 25.0, Macro Process 3.0, a bootstrap method to test hypothesis. As a result, it is verified that an employee's gratitude disposition positively affects OCB, POS and job satisfaction and that there exists a multiple mediation effect of POS and job satisfaction. In this study, it is validated that an employee's gratitude disposition has a positive influence on OCB and an employee's gratitude disposition, an individual trait, is a related antecedent variable of POS. The result of this study is meaningful that it suggests boosting gratitude disposition, a positive psychological factor, in an organization can positively affect employees' job attitude and organization effectiveness.
Keywords
Gratitude Disposition; Perceived Organizational Support; Job Satisfaction; Organizational Citizenship Behavior;
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Times Cited By KSCI : 6  (Citation Analysis)
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