• 서비스연구
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• 제5권2호
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• pp.161-176
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• 2015

지난 수년 동안 응시자 수가 정체상태인 콜센터컬리지의 고객센터 매니저 및 예비 매니저 자격인증은 보급 확대를 위한 업그레이드가 절실한 시기라 할 수 있다. 본 연구는 고객센터 종사자들의 역량 확인 및 강화를 위한 인증 사업의 활성화 방안을 모색하는 데 있다. 인증 사업은 PBT(Paper-based Test)라는 한계로 인해 성장이 정체되고 있어, 그 타개책으로 IBT(Internet-based Test)모듈로 변경하여 국내외 시장에 서비스하는 사업 모델을 제시하고자 한다. 이를 위해 국내외 고객센터 산업동향 연구, 테스트서비스 성공사례 분석, 온라인 테스트 서비스 모델 및 제공방안 수립, 국내외 시장분석을 통한 중장기 전략을 제시하였다. 아울러 정보기술 융합을 통한 시장 경쟁력 확보, 인증 절차의 편의성 제고, 지식서비스 상품의 보급 확대와 함께 지식서비스 상품 수출의 선도적 지위를 선점하기 위한 방향을 제시하였다. 향후 연구에서는 서비스 운영, 수출 리스크에 대한 분석, 전략 중심의 연구를 통한 IT서비스 기반 지식서비스상품 수출 전략이 보완되어야 할 것이다.

• 한국대기환경학회지
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• 제29권1호
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• pp.105-115
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• 2013

The Korean government amended the Environmental Technology and Industry Support Act to foster the environment industry and support the advancement of domestic environmental companies into overseas markets. The amended act reflects changes in the government's policies on environment related issues. This paper uses outcomes of research conducted on environmental policies in foreign countries and the current status of the domestic environment industry to present long-term strategic plans and measures to support the expansion of environmental companies into the global markets and to vitalize the environment industry at home. The suggestions for assisting domestic companies in making inroads into overseas markets are as follows: building up and expanding cooperative network; fostering promising companies and exports by making the right choices and focuses; diversification of export markets and strengthening supports for development of new customers; promoting supports for winning overseas projects; and developing cooperative projects to respond to climate change in developing countries using the Global Climate Fund (GCF).

• 대한가정학회지
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• 제49권4호
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• pp.25-35
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• 2011

This study was intended to suggest overseas expansion strategy of Korean fashion character through sensitive space creation. This study reviewed literature, and did internet searching and observation. For the research methods were the analysis of the main retail spaces utilizing character and case study for the classification of collaboration types between retail space and character. As a results, 8 collaboration types between space and character were extracted: collaboration between retail distribution space and character, collaboration between product space and character, collaboration between service space and character, collaboration between experience space and character, collaboration between moving space and character, collaboration between publicity & advertising space and character, and collaboration between exhibition space and character. This study suggested the necessity of consistent identity strategy between character and retail space for a new character brand and the effectiveness of collaboration strategy for enhancement of character brand awareness.

• 플랜트 저널
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• 제7권3호
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• pp.48-64
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• 2011

In this work, risks in EPC project for overseas power plant projects are analyzed and risk management methods are suggested to reduce cost and to shorten time. 79% of risks occurred in the engineering phase for S project located in South-East Asia. The impact scales of risks on major project objectives which are cost, time, scope, and quality are analyzed as 3.5, 3.8, 2.7, and 3.7, respectively. The level of impact scales is very similar to each other except the impact scale of scope. The risk management methods suggested in this study have to be applied at the appropriate time to manage risks effectively. After that, risks are managed continuously by monitoring.

• 무역학회지
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• 제44권4호
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• pp.101-114
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• 2019

E-business enables SMEs to reduce transaction costs and maintain export competitiveness in rapidly changing overseas markets. It is required to raise the entrepreneurial awareness of e-business of exporting SMEs. This study examines the characteristics of enterprises that play an important role in the introduction and utilization of e-business by domestic export SMEs. It explores the mechanisms that search and exploit these opportunities in an entrepreneurial way, and examines the process leading to export performance. We conducted a survey for empirical analysis and analyzed the data from 316 companies using e-business in Korea. As a result, both the international entrepreneurial orientation and the IT competence tended to be significant for the perception of e-business entrepreneurs and showed a different pattern in terms of size of influence. In addition, cooperation and operation among e-business entrepreneurs' perceptions have a direct impact on the export performance of SMEs.

• 의료ㆍ복지 건축 : 한국의료복지건축학회 논문집
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• 제18권1호
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• pp.7-14
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• 2012

In this study, the status of healthcare infrastructure in foreign countries was investigated for a Korean healthcare business planning to expand its business to these countries. Countries selected and surveyed are China, India, Indonesia, and the Middle East. When the surveyors visited the hospitals, the hospital facilities were investigated and medical professionals were interviewed to scrutinize the healthcare conditions in the hospitals. Also studied are healthcare related laws, trend of healthcare policies, hospital operations, medical staffing, and global healthcare service providers. Korea has expanded their overseas healthcare market only to small-sized hospitals and clinics. In order to keep up with global market expansion in the healthcare domain, strategic marketing is required. Especially, the most important key for overseas marketing is to make a synergizing system among hospitals, construction companies, medical equipment providers and IT solution providers. For the next step, the in-depth study will be conducted through real projects in the target countries per type of business.

• 대한산업공학회지
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• 제39권5호
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• pp.429-439
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• 2013

The Korean Veterans' Pension Fund has previously pre-purchased Gibril Tower on Business Complex in Dubai, UAE, via a project-financed construction investment. Although the property is near completion, the investor syndicate's attempt to debt-finance due arrears was foiled in Dubai central bank's credit control of real estaterelated loans. Accordingly, the investment coordinator offered an additional capital injection, a collateralized leverage, and a maturity extension to the syndicate. If the syndicate rejects the offer, they may risk a nearcomplete capital loss and a possible default of the main contractor. Otherwise, the syndicate may still face uncertainties regarding interest receivables, principal re-payment, foreclosure, economic recession in Dubai, and the Islamic bond bill in the Korean Parliament. A possible exercise of the latter option may be due to the agency-prone nature of pension fund managers. Given these qualitative risk factors as at April 1, 2011, a real options approach-implied optimal decision suggests an extended and complete cash augmentation into the project finance deal.

• 유통과학연구
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• 제13권5호
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• pp.33-44
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• 2015

Purpose - This study examined the Italian eyeglass industry and the status of the franchise market. Luxottica's global growth strategy was analyzed to provide insight into the strategy and development of the Italian eyeglass industry and its franchise business. Research design, data, methodology - Luxottica's annual report, public media material, and website were examined, in addition to data from professional institutions. For the domestic eyeglass industry and franchise business, data from professional organizations, franchise information disclosure documents of the Fair Trading Commission, media materials, and related papers were investigated. Results - The success factor turned out to be securing a global wholesaler with retailers in overseas markets. This successful strategy was based on the strong entrepreneurial spirit of the founder, innovative craftsmanship, and an excellent corporate culture including corporate social responsibility (CSR). Conclusions - Considering the current environment, for Luxottica to be a leading global company, it had to review and adopt a successful vertical integration strategy, from R&D to distribution, M&A of overseas wholesalers and retailers, creative design and technical development, and sustainable cultural development

• Journal of Korea Trade
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• 제25권3호
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• pp.65-86
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• 2021

Purpose - This paper empirically investigates the relationship between the corporate value chain and performance of non- financial businesses of South Korean stock market companies. It aims to explore the evidence that can be used to infer the relationship between value chains and corporate performance in the case of firms forming a value chain with other companies with the means of an equity investment or a special business relationship. Design/methodology - Non-financial corporations listed from 2011 to 2017 on the securities market of South Korea are analyzed. The data used for analysis are found for transactions with the related party by year for all the corporations of non-financial industries in the securities market. Multiple analysis attempts are conducted including the relationship between the value chain and productivity, corporate value, risk-adjusted corporate value, and mediation effects of productivity. The empirical model employs sixteen variables including the value chain index which identifies its impact on various aspects of business performances. Findings - The results of this study clearly supports the phenomenon that corporate productivity and value are enhanced when the corporation expands its value chain established with domestic related firms and overseas companies. Such a positive effect is statistically significant even after the possible risk factors that accompany the expansion of value chain were considered, and productivity plays the role as a medicating variable in the effect of the value chain on the corporation values. Originality/value - The findings of this study confirms that domestic companies' expansion of their value chain centered on the related firms overseas that helped them in terms of the maximization of their productivity and corporate values. This study shows that Korean government's policy on expanding the corporate GVC can enhance the productivity and value of firms. The expansion of value chain and its impact on business performance has not been explored thoroughly, although it is getting more and more important in the global trade operation.

• 한국콘텐츠학회논문지
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• 제22권8호
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• pp.274-287
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• 2022

OTT 서비스가 확산되면서 방송 시장에서 경쟁이 심화되고 있다. 콘텐츠 경쟁력이 높은 우리나라는 국제적인 콘텐츠 공급기지가 되고 있다. 이는 국내 콘텐츠 제작업계에게는 도움이 되겠지만, 결국 글로벌 영상산업구조에서 하청으로 편입되는 결과를 초래한다. 그러므로 한국계 OTT 사업자들이 해외진출을 통해 시장을 넓히고, 콘텐츠 경쟁력을 수익 확대로 연결하여 경쟁력을 유지할 필요가 있다. 본 연구는 국내 OTT 사업자의 해외사업에 대하여 사업성을 분석하여 위험도를 줄이고 참고자료를 제공하고자 수행되었다. 전문가 심층인터뷰와 문헌검토를 통해 북미시장을 성공 잠재력이 높은 지역으로 선정하였고, 현지 플랫폼 사업자와의 제휴를 통한 진출이 유효함을 확인하였다. 그리고 매출과 투입비용을 추정하고, 순현재가치법으로 사업성을 평가하였다. 판권비용, 가입자 수, 요금에 대해서는 복수의 추정치를 이용하여 총 18개의 시나리오를 만들었다. 분석결과 8개의 시나리오가 채택 가능한 것으로 나타났다. 그리고 판권비용이 사업성에 가장 큰 영향을 미치며, 요금, 가입자의 순으로 확인되었다.