• Title/Summary/Keyword: Outsourcing Service

Search Result 263, Processing Time 0.027 seconds

An Empirical Study on China's Logistics policy development direction (중국의 물류정책 발전방향에 관한 실증 연구)

  • Oh, Moon-Kap
    • International Commerce and Information Review
    • /
    • v.15 no.3
    • /
    • pp.387-409
    • /
    • 2013
  • Since 1990s, more and more enterprises outsource the logistics to reduce the cost and improve core competence, which bring the prosperity of 3PL, industry in China. However, some data shows that the service quality of 3PL is not good enough, there is only a few companies that can provide systematic service, and the satisfaction of the customer is very low. Besides, many enterprises choose 3PL service provider mainly based on the price. Although there are many papers on the logistics service quality, they mainly research on single part, Studies on the relation between the service quality and the partnerships of outsourcing are scarce. Therefore, this study tries to research the service quality, partnership and the relationship between them in China's 3PL industry systematically. On the foundation of the service quality and partnership theories by former researchers, taking present situation of China's 3PL industry into consideration, this paper constructs service quality and the partnership evaluation system and develops LSQ-PP model to examine the relation between the service quality and partnership. and then use the Structural Equation Model (SEM) to analysis the full sample of collected questionnaires. Finally, the thesis summarizes the conclusion and offers suggestions for practice and future research.

  • PDF

Employment Protection Legislation Concerning Service Provision Change in Great Britain (노무용역 공급업체의 변동에 관련된 영국의 고용보호 법제)

  • Cho, Kyung-Bae
    • Journal of Legislation Research
    • /
    • no.44
    • /
    • pp.655-688
    • /
    • 2013
  • Most of all the transfer of undertakings in such a service provision business as labour-intensive operation creates uncertainty of employment, aggravates terms of employment and breaks a trade union. However there are no regulations in Korea to protect employees from these undesirable situations. On the other hand Great Britain has introduced the concept of a transfer of undertakings by service provision change in 2006. It was intended to remove or at least alleviate the uncertainties and difficulties created by the need under TUPE 1981 and EU Directive to establish a transfer of a stable economic identity which retained its identity in the hands of the alleged transferee. In contrast to the words used to define transfer in the 1981 Regulations 'service provision change' is a wholly new statutory concept and distinguished from the economic entity. The new provisions seems to be straightforwards and the circumstances in which service provision change is established are clearly set out in Regulations. In this context there is no need for a judicially prescribed multi-factorial approach, as advanced by European Court of Justice like Spijkers test. The new concept of service provision change apply even though there are some minor difference or differences between the nature of the tasks carried on after service provision change as compared with before it. A commonsense and pragmatic approach is required and It is enough only to ask whether the activities carried on by the alleged transferee are fundamentally or essentially the same as those carried out by the alleged transfer. TUPE 2006 of Great Britain far exceeding the scope of the Acquired Rights Directive is full of suggestions as a model of legislation to secure a stable employment itself and favorable and fair conditions of employment. More active efforts are needed for lawmaking to prohibit a dismissal and vary conditions of employment for the reason of the transfer of undertakings itself.

A study on the activation plan of domestic franchise companies third party logistics (국내 프랜차이즈 기업의 제3자 물류 활성화에 관한 연구 : 본아이에프 사례 중심으로)

  • Cho, Jun-ho;Lee, Sang-Youn
    • The Journal of Industrial Distribution & Business
    • /
    • v.2 no.2
    • /
    • pp.15-24
    • /
    • 2011
  • Modern enterprises should concentrate their efforts on continuous improvements in focusing their development in the core areas of business and to reduce their expenses and to enhance the quality of service for customers. The enterprises should focus on their core business while outsourcing the non-core areas of business to external specialists for the purpose of reducing cost. In South Korea, the enterprises are becoming increasingly interested in outsourcing their logistics function, especially in using IT technologies to the 3PL. The underlying reason for this trend is because the logistics costs of Korean businesses are much higher than that of other advanced countries. This higher logistic costs weakens the price competitiveness of Korean companies in the overseas export markets and even dampening the balance of international trade. Domestically, the higher logistics costs have the effect of raising prices in the local markets and thus affecting the local economy. Therefore a solution is urgently needed to save the logistics costs for the Korean companies in the interest of increasing national competitiveness. Outsourcing to the 3PL is becoming an attraction solution to this problem. Thanks to the increasing supply of professional logistics companies, many of the enterprises are switching to the Third Party Logistics. Nevertheless the enterprises do not yet utilize the integrated third-party logistics services on a full scale. This study analyzes present conditions and problems of the domestic third-party logistics market and suggests directions for future development. To solve the problems in the domestic third-party logistics market, four actions are recommended. First there should be new supporting policies in the laws and regulations and a system for small and medium sized companies to grow. Solutions to structural problems such as abnormal multilevel merchandising, illegal operation of private cars, and freight dumping should be implemented concurrently. Furthermore, standards for new companies entry into the market should be enhanced to allow only the competitive distribution companies to enter the market. Second, development of variety of educational programs is needed through establishing human-resource development system and specialized formal educational institution focused on this market. Third, the third party distribution companies, which seek long-term relationships with the owners of goods, should endeavor to strengthen their communications capability. Fourth, adoption of high-tech distribution system and the advent of U-Logistics, making use of RFID is urgent. This study has the limitation of objectivity because it does not include various comparative case studies about companies relating to the Third Party Logistics and domestic franchise companies. However, this study is significant to the extent that it analyzes the general present conditions and the problems of domestic Third Party Logistics and suggests recommendations for revitalization of Third Party Logistics. For future studies, analyzing the successful cases of international third party logistics companies' empirical data and studying the application into domestic franchise companies would improve the objectivity of the results. This would assist the domestic third party logistics companies not only to perform excellent domestic logistics function but also to enter into the global market for international logistics.

  • PDF

Analysis and Solution of Contracting out of Public Libraries in Korea (공공도서관 위탁경영의 분석과 해법)

  • Yoon, Hee-Yoon
    • Journal of Korean Library and Information Science Society
    • /
    • v.39 no.3
    • /
    • pp.3-26
    • /
    • 2008
  • In most countries the public library run as a public institution and a symbolic icon for a democratic society. Therefore public library's publicity is absolutely essential value and profit should not be made on their maintenance. More recently, as the government's budget spending increase, however, many local governments contract out to manage an entire library or new library system. Three main reasons could be identified. Firstly, alternative solutions for maintenance were supposed to save money. Secondly, contracting out provides an opportunity to improve the quality of service delivery. Thirdly, central government and some local authorities had very strong ideological reasons for contracting out of the public libraries. However, nothing proved that alternative maintenance had caused lower cost and better services in Korea. In this paper, the reasoning of a move from the traditional form of public library governance is discussed, as well as the advantages and disadvantages contracting out of the public libraries, and suggested various practical solutions in Korea.

  • PDF

The Role of Weather and Climate Information as a Growth Engine for Passing the Gross Domestic Product per Head of $20,000 (국민소득 2만달러 달성의 성장엔진으로서 기상정보의 역할)

  • Kim, Yeong-Sin;Lee, Ki-Bong;Kim, Hoe-Cheol
    • Atmosphere
    • /
    • v.15 no.1
    • /
    • pp.27-34
    • /
    • 2005
  • High quality meteorological information is the typical product of service business industry which can offer the investment initiative by reducing the uncertainty and by activating other related industries. It requires a high level of meteorological technology and of ability to transform such technology as merchandising products. According to the analysis of the WMO data, the level of Korean meteorological technology is comparable to that of the nation with $17,500, GDP per head. However, the income of the meteorological business agent earns in Korea is 8 billion 4 hundred million won which is less than a tenth of that made by the US or Japan. The potential for such business field in Korea will be strong enough, if one can overcome such weak points. In addition, the efforts made by the government to advance the meteorological technology have been actualized gradually. Korean government will have a chance that is comparable to offering jobs for 20,000 unemployed by creating incomes of 40 billion won by meteorological technology as a sustained economic growth engine. It is proposed that government stimulate demand and supply by focusing on sales quantity than the price. The key points for creating the new demand are marketing and outsourcing of weather and climate information by maintaining the cooperative relationship between private and public sector.

Analysis and Elimination of Side Channels during Duplicate Identification in Remote Data Outsourcing (원격 저장소 데이터 아웃소싱에서 발생하는 중복 식별 과정에서의 부채널 분석 및 제거)

  • Koo, Dongyoung
    • Journal of the Korea Institute of Information Security & Cryptology
    • /
    • v.27 no.4
    • /
    • pp.981-987
    • /
    • 2017
  • Proliferation of cloud computing services brings about reduction of the maintenance and management costs by allowing data to be outsourced to a dedicated third-party remote storage. At the same time, the majority of storage service providers have adopted a data deduplication technique for efficient utilization of storage resources. When a hash tree is employed for duplicate identification as part of deduplication process, size information of the attested data and partial information about the tree can be deduced from eavesdropping. To mitigate such side channels, in this paper, a new duplicate identification method is presented by exploiting a multi-set hash function.

Spatial Characteristics by Physical Distribution System and Sales Activities of Agricultural Co-operation Chain Stores in Korea (농협 연쇄점의 물류체계와 판매활동의 공간적 특성)

  • 韓柱成
    • Journal of the Korean Geographical Society
    • /
    • v.36 no.3
    • /
    • pp.258-277
    • /
    • 2001
  • Agricultural Co-operation chain stores were highly the utility of distribution rationalization for commercial distribution by informatisation and by multi-polarizied of large physical distribution center of Inventory intensive type consisted of intensive physical distribution. and transportation of commodities from physical distribution center have act by outsourcing. Therefore, the methods of distribution of commodities of life and agricultural products are distinguished from route distribution and regular time collective distribution. the method of distribution is formated the distribution field b\ulcorner characteristic of commodity. On the other hand, spatial characteristics by sales activities of commodities was clarified by types of stole commodity according to level of paddy agriculture development and level of service industrial employment. But manufactured foodstuffs and miscellaneous goods. that is commodities of life clarified the fact selling that is not influenced by regional type.

  • PDF

IT거버넌스와 IT서비스 관리 프로세스 성숙도가 IT아웃소싱 성과에 미치는 영향에 대한 연구

  • An, Jun-Mo;Kim, Gyeong-Mi
    • 한국경영정보학회:학술대회논문집
    • /
    • 2007.11a
    • /
    • pp.129-135
    • /
    • 2007
  • IT에 대한 의존도와 그에 따른 투자 비용이 증가함에 따라 IT거버넌스에 대한 관심이 높아지고 있는 추세이다. 또한 IT아웃소싱 시장의 확대, 계약 규모의 증가로 인해 IT 아웃소싱의 효과적인 운영에 대한 관심도 또한 높아지게 되면서 IT 서비스 제공을 위한 표준 등 프로세스를 기반으로 한 IT 서비스 관리가 주요 이슈로 떠올랐다. 본 연구는 국내 SI업체 V공급사와 그의 4개의 고객사를 대상으로 고객사와 공급사의 IT거버넌스 및 IT 서비스 관리에 대한 인식에 따른 IT아웃소싱 성공을 평가하였다. 자료의 수집은 IT거버넌스와 IT서비스 관리 프로세스 부문에 대해서는 관련 전문가(key informant)들을 대상으로 인터뷰와 설문을 통해 이루어졌고, IT아웃소싱 성공 평가는 고객사의 사용자(end user)를 대상으로 설문하여 약 200개의 데이터를 확보하였다. 그 결과 IT거버넌스와 IT 서비스 관리 성숙도가 IT아웃소싱 성과에 영향을 끼치는 것으로 나타났으며, IT 아웃소싱 성과를 평가하는 차원들끼리도 전체 만족도에 대해 영향을 미치는 것으로 조사되었다. 본 연구는 IT거버넌스와 IT서비스 관리 프로세스 성숙도가 IT아웃소싱 성과에 미치는 영향을 제시함으로써 IT거버넌스의 중요성을 인식시키고 IT서비스 관리 프로세스 시스템 도입을 고려하는 기업에 지침을 제공하고자 한다.

  • PDF

Antecedents, Knowledge Change Speed, and Performance in Knowledge Transfer Activities for Supplier Development (공급자 개발을 위한 지식이전활동에서의 영향요인, 지식변화속도 그리고 성과)

  • Hong, Kwan-Soo;Zhang, Ping
    • Korean Management Science Review
    • /
    • v.26 no.2
    • /
    • pp.113-134
    • /
    • 2009
  • Rapid knowledge change, heightened competition. and shortened product life cycles are just a few of the constants faced by many buying firms in today's markets. Many buying firms have responded to these conditions by outsourcing non-core activities. The Quality and cost of a product or service offered in the market is a function, not only of the capabilities of the firm, but also of the network of suppliers who provide inputs to the firm. When a firm finds its suppliers lacking in performance it can help suppliers to develop their capabilities. There are three main goals for this study. The first goal is to identify the important factors that precede and influence firms' investment in knowledge transfer activities. The second goal is to investigate the relationship between knowledge transfer activities and the consequences of knowledge transfer activities. The last goal is to explore the effects of knowledge change speed. To analyze the validity of the research model and the hypotheses. the data are collected from 238 manufacturing firms through the administration of structured Questionnaires. The results of structural equation model analyses indicate that the model is generally valid and 11 of 14 hypotheses are supported by the data. Reasons for and implications of these observed relationships are discussed.

A Study on Acceptance of CDM/UCR in WCO as e-Customs clearance procedures (WCO의 CDM과 UCR을 수용한 전자통관시스템 발전 방안)

  • Ryu, Geun-Woo;Kim, Young-Chun
    • International Commerce and Information Review
    • /
    • v.9 no.2
    • /
    • pp.327-350
    • /
    • 2007
  • A single window platform must be successfully established by implementing CDM/UCR in WCO and UNeDocs in UN/CEFACT, which is part of the framework of standards for secure and facilitate global trade. Core success factors in single window platform for international trade depend on political innovative capacity, advanced leadership of high ranking officials and departments in charge, effective collaborations between the ministries and offices concerned which are supported by supreme executives, self-controlled coordinations between users, convenience and access availability to users, promotion and marketing, identification on predictive impediments, financial raising and revenue model payable, communication's strategy, valid legal basis etc. To settle a stable ubiquitous e-trade platform, firstly, procedures and practices of customs clearance which different from one another mutually must be standardized globally. Secondly, the international standard electronic data exchanges must be introduced to facilitate and simplify customs clearing procedures by holding administrative informations in common between public institutions. thirdly, cooperative work model must be accepted with enhancing outsourcing business between reference groups (export-import firms and IT service providers).

  • PDF