• Title/Summary/Keyword: Organizational Technical Support

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Factors Affecting the Usage of an ERP System in Operation : A Socio-technical View with User Orientation (운영 중인 ERP 시스템의 활용도에 영향을 미치는 요인에 관한 연구 : 사용자 중심의 통합된 사회-기술적 관점에서)

  • Cho, Eun-Kyong;Min, Dai-Hwan
    • Journal of Information Technology Services
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    • v.9 no.2
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    • pp.129-149
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    • 2010
  • Although many organizations have implemented and used ERP systems for years, industry reports point out that the usage level does not reach their expectation. As a result, they do not enjoy the benefits from the investment into ERP systems. This study attempts to develop a research model and test the model empirically for identifying factors that affect the usage of an ERP system at a public organization. This study has classified potential factors into three groups of technical system characteristics (usability, usefulness), organizational support characteristics (operational support, education and training, evaluation and measurement), and user characteristics (organizational citizenship, self-efficacy). Then, a structural equation model has been established on the basis of previous literature and tested with empirical data. In summary, this study has found that self-efficacy, usefulness, and operational support have an effect on the ERP usage. Self-efficacy is the strongest factor; Usefulness is the second; and the third is operational support. On the contrary to the previous literature, this study has not found a significant effect of organizational citizenship on the usage. The result confirms that an organization can increase the ERP usage by improving the usefulness of an ERP system to some extent. However, to boost the usage further, the result implies that organizations need to strengthen the self-efficacy of their members by reinforcing operational support, providing education and training steadily, and establishing an evaluation mechanism in relation with the ERP usage.

The Effect of the Factors of Introducing Information Technology on Non-Financial Performance

  • Lim, Kil-Jae;Yi, Seon-Gyu
    • Journal of the Korea Society of Computer and Information
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    • v.20 no.12
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    • pp.107-113
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    • 2015
  • This study analyzed the effect of the factors of introducing information technology(organizational and environmental characteristics) on non-financial performance. As detailed variables of each characteristic, the technical support/task force, users' IT capability, and education/training were used for the organizational characteristics while the degree of competition, external pressure, and uncertainty of environment were used for the environmental characteristics. In the results of the analysis, such factors like technical support/task force, users' IT capability, and education/training of the organizational characteristics had significant influence on non-financial performance. Also, factors such as degree of competition, external pressure, and uncertainty of environment of the environmental characteristics had significant influence on non-financial performance.

EVALUATION OF SAMG EFFECTIVENESS IN VIEW OF GROUP DECISION

  • Huh, Chang-Wook;Suh, Nam-Duk;Park, Goon-Cherl
    • Nuclear Engineering and Technology
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    • v.44 no.6
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    • pp.653-662
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    • 2012
  • We evaluate the technical and organizational aspects of the severe accident management guideline (SAMG), focusing on the decision-making process in the technical support center (TSC). From the technical aspects, we conclude that the present SAMG is a good tool that can assist the TSC in efficiently managing probable severe accidents. However, we suggest that the clear separation of the emergency operating procedure (EOP) and SAMG, which shifts plant control from the main control room (MCR) to the TSC, might not be an effective framework from an organizational perspective. Studies on organizational behavior demonstrate that a group decision made under a risky situation might be polarized in either a risky or cautious way. We recognize that we cannot be free from the polarization effect since the current SAMG recommends that the TSC evaluate the advantages and disadvantages of strategies to be implemented and choose the best one based on a group decision process. Illustrative examples of accident management under risky conditions are recapitulated from previous studies of the authors and we propose that the SAMG should be more proceduralized to remove this polarization from the decision-making process.

The Factors Towards the User Satisfaction of Interorganizational System (기업간 정보시스템의 사용자 만족도에 영향을 주는 요인)

  • Son, Dal-Ho
    • Asia pacific journal of information systems
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    • v.11 no.1
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    • pp.75-90
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    • 2001
  • Computer-based systems operating between two or more co-operating organizations as part of their business relationship are generally referred to as inter-organizational systems(IOS). IOS automates aspects of transactional work between organizations and coordinate other activities. These systems facilitate organizational interaction as well as flows of materials, services and information. This planning provides as business direction for IOS applications, coordinates the efforts of participants, and deals with technical and non-technical IOS issues. This paper seeks to research the effect of strategic determinants of IOS to the efficiency of IOS. The determinants that selected from prior researches are top management support, is support and vendor/consultant support. The results show that the effect of top management support to efficiency of IOS was significant and this effect mediates the effect of other factors.

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An Exploratory Study on the Effects of Knowledge Management: A Contingency Perspective (지식경영효과에 관한 탐색적 연구: 상황관점)

  • Cheon, Myun-Joong;Heo, Myung-Sook
    • Asia pacific journal of information systems
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    • v.15 no.1
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    • pp.135-152
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    • 2005
  • In order to explore a relationship among KM context, KM effects, and sustainability of competitive advantage of organizations, a contingency model of KM, which is based on resource-based as well as knowledge-based theory, is developed from the information systems and strategic management literature. To put it concretely, our motivation for this paper was to answer the following questions: (1) What factors affect the degree to which an organization achieves KM effects? (2) Is there a positive relationship between KM effects and organizational performance achieved by linking KM to competitive advantage? A detailed exploratory analysis of survey responses from 79 Korean companies provides the following significant findings: (1) This study found support for the proposed research model. (2) The organization's degree of process and organizational outcomes of KM effects is determined by technical and social resources and its capabilities. Furthermore, the influence of technical and social resources of KM context on process and organizational outcomes of KM effects is controlled by different types of organizational perspectives on KM. (3) There is a relationship between process and organizational outcomes of KM effects and organizational performance enhanced by linking KM to competitive advantage.

A study on the information security compliance and non-compliance causes of organization employees (조직구성원의 정보보안 준수 및 미준수 원인에 대한 연구)

  • Hwang, In-Ho;Hu, Sung-Ho
    • Journal of the Korea Convergence Society
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    • v.11 no.9
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    • pp.229-242
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    • 2020
  • The purpose of this study is to present the environmental factors of positive and negative aspects that affect the information security compliance intention, and reveals the relationship of the individual's the security compliance intention. The subjects of this study are employees of organizations that apply information security policies and technologies, and effective samples were obtained through surveys. In the process of analysis, the study model was verified through structural equation modeling. The measurement variables consisted of security policy, security system, technical support, work impediment, security non-visibility, compliance intention and organizational commitment and used for analysis. The results confirmed that security compliance factors such as policy, system, technical support, and non-compliance factors, work impediment, respectively, had an impact on organizational commitment, leading to compliance intention. The verification result of the research model suggests the direction of establishing a security compliance strategy for employees to improve the level of information security compliance of the organization.

Factors Affecting the Implementation Success of Data Warehousing Systems (데이터 웨어하우징의 구현성공과 시스템성공 결정요인)

  • Kim, Byeong-Gon;Park, Sun-Chang;Kim, Jong-Ok
    • Proceedings of the Korea Society of Information Technology Applications Conference
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    • 2007.05a
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    • pp.234-245
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    • 2007
  • The empirical studies on the implementation of data warehousing systems (DWS) are lacking while there exist a number of studies on the implementation of IS. This study intends to examine the factors affecting the implementation success of DWS. The study adopts the empirical analysis of the sample of 112 responses from DWS practitioners. The study results suggest several implications for researchers and practitioners. First, when the support from top management becomes great, the implementation success of DWS in organizational aspects is more likely. When the support from top management exists, users are more likely to be encouraged to use DWS, and organizational resistance to use DWS is well coped with increasing the possibility of implementation success of DWS. The support of resource increases the implementation success of DWS in project aspects while it is not significantly related to the implementation success of DWS in organizational aspects. The support of funds, human resources, and other efforts enhances the possibility of successful implementation of project; the project does not exceed the time and resource budgets and meet the functional requirements. The effect of resource support, however, is not significantly related to the organizational success. The user involvement in systems implementation affects the implementation success of DWS in organizational and project aspects. The success of DWS implementation is significantly related to the users' commitment to the project and the proactive involvement in the implementation tasks. users' task. The observation of the behaviors of competitors which possibly increases data quality does not affect the implementation success of DWS. This indicates that the quality of data such as data consistency and accuracy is not ensured through the understanding of the behaviors of competitors, and this does not affect the data integration and the successful implementation of DWS projects. The prototyping for the DWS implementation positively affects the implementation success of DWS. This indicates that the extent of understanding requirements and the communication among project members increases the implementation success of DWS. Developing the prototypes for DWS ensures the acquirement of accurate or integrated data, the flexible processing of data, and the adaptation into new organizational conditions. The extent of consulting activities in DWS projects increases the implementation success of DWS in project aspects. The continuous support for consulting activities and technology transfer enhances the adherence to the project schedule preventing the exceeding use of project budget and ensuring the implementation of intended system functions; this ultimately leads to the successful implementation of DWS projects. The research hypothesis that the capability of project teams affects the implementation success of DWS is rejected. The technical ability of team members and human relationship skills themselves do not affect the successful implementation of DWS projects. The quality of the system which provided data to DWS affects the implementation success of DWS in technical aspects. The standardization of data definition and the commitment to the technical standard increase the possibility of overcoming the technical problems of DWS. Further, the development technology of DWS affects the implementation success of DWS. The hardware, software, implementation methodology, and implementation tools contribute to effective integration and classification of data in various forms. In addition, the implementation success of DWS in organizational and project aspects increases the data quality and system quality of DWS while the implementation success of DWS in technical aspects does not affect the data quality and system quality of DWS. The data and systems quality increases the effective processing of individual tasks, and reduces the decision making times and efforts enhancing the perceived benefits of DWS.

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성공적 SCM 시스템 구축에 미치는 영향요인에 관한 연구 - 관계역량 매개와 경쟁강도 조절효과를 중심으로 -

  • Kang, Seong-Bae;Mun, Tae-Su;Jeong, Yun
    • 한국경영정보학회:학술대회논문집
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    • 2008.06a
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    • pp.701-711
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    • 2008
  • SCM(Supply Chain Management) is one of the important issues in internet-based business environment. This study intends to suggest a research model to investigate the influence of environmental, organizational, technical factors on successful SCM system implementation. The purpose of this study is to analyze the influence of the organizational characteristics of SCM adoption on successful implementation of SCM systems, including the moderating effects of competitiveness. 122 companies data were collected by survey. The results of hypothesis testing showed that project management is the most important determinants to influence successful SCM system implementation. In addition to that, top management support, IS maturity have positive influence to successful implementation of SCM systems in direct effect model. Also, the results of hypothesis testing in moderating effect model show that competitiveness has a positive impact to successful implementation of SCM systems.

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A Study on the Relationships between Organizational and Technological Maturity of Korean Enterprise Networks (국내 기업 통신망의 환경 및 기술 성숙도 상관관계 연구)

  • Hong, Ki-Hyang;Juhn, Sung-Hyun;Choi, Heung-Sik
    • Asia pacific journal of information systems
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    • v.10 no.2
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    • pp.97-123
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    • 2000
  • This paper proposes a model for assessing enterprise network maturity. We define maturity in terms of the institutional and member support for the network(organizational maturity) and its technical sophistication(technological maturity), and examine their relationships. We build several hypotheses about the relationships between the maturity types and between the maturity of the network and various organizational factors including industry, size, and performance of the enterprise. We test the hypotheses using data collected from a questionnaire survey with Korean firms. The results show that there is a positive correlation between organizational and technological maturity. It is also found that investment in the network infrastructure has a positive influence on the organizational efficiency. However, it is found that industry type does not affect network utilization, but size does, suggesting that large firms utilize network infrastructure more than small ones do. We also identify various relationships among performance, satisfaction level and the maturity of the enterprise networks. Finally, we provide an overview on the current technological state of the Korean enterprise networks.

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Security Stress Management Plan for Military Soldiers (군 장병의 보안 스트레스 관리방안)

  • Lee Tae Bok
    • The Journal of the Convergence on Culture Technology
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    • v.10 no.3
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    • pp.61-67
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    • 2024
  • Soldiers serving in military units and institutions are subject to strict security policies and technologies because they handle sensitive and confidential information related to national security, so they are likely to experience security stress. The purpose of this study is to recognize the need to manage the security stress of military personnel and to suggest management measures. To this end, a literature study was conducted on 12 KCI(Korean Journal Citation Index) journals dealing with security stress. Since 2016, research on security stress has been conducted mainly through empirical analysis through surveys. Studies related to security stress were divided into studies dealing with factors that affect stress, the relationship between security stress and security compliance intentions, and factors that reduce security stress. In particular, it was confirmed that factors such as organizational justice, organizational technical support, and security feedback can alleviate security stress. Next, by applying the results of this literature study to the defense security environment, we presented security stress management measures for military personnel in terms of improving security-related organizational justice awareness, technical support, and security feedback. The significance of this study is that we recognized the need to manage military personnel's security stress and reviewed practical measures related to this.