• 중환자간호학회지
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• 제12권2호
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• pp.61-72
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• 2019

Purpose : The aim of this study was to explore the attributes, antecedents, and consequences of patient-centered care (PCC) for older adults with multimorbidity in acute care hospitals. Methods : The concept analysis performed by Walker and Avant was used to analyze PCC. Fifteen studies from the literature related to PCC appear in systematic literature reviews in the fields of theology, medicine, psychology, and nursing. Results : PCC in acute care hospitals was defined according to the five attributes of 'maintaining patient autonomy', 'empowering self-care', 'individualized and relationship-based care', 'shared decision-making', and 'creating a homelike environment'. Antecedents of PCC were found to be a respect for patients' preferences, qualifications of the nursing staff, care coordination and integration, and organizational support. Consequences of effective PCC were a functional status; health-related quality of life; satisfaction with care, mortality, and medical costs from the perspective of the patient and family; and quality of care and therapeutic relationships from nurses' viewpoints. Conclusion : PCC as defined by the results of this study will contribute to the foundation of institutionalization and the creation of a safe and healthy acute care hospital culture focused on patients' preferences and values.

• 한국IT서비스학회지
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• 제18권2호
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• pp.75-96
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• 2019

These days, many companies use information systems as a basis for organizational management activities and as an important component of sustainable management. Thus, securing and operating a high-quality information system that can improve the efficiency of business processes is a large part of corporate competitiveness. In order to get such a critical information system, it is only possible to successfully carry out the project. Various attempts and studies have been undertaken to increase the success rate of the project. However, the reality is that the success rate is still not getting much better. In this study, the concept of quality of service, which has long been actively studied in marketing area, was applied as a new factor to enhance the project's success. In this study, project performance activities were defined as the act of providing services. A survey of 164 valid collection data was analyzed. The analysis used SPSS 23. Four process quality factors (customer participation, customer response, knowledge and skills, reliability) and 21 metrics were derived. Through this research, I hope to be the starting point of applying process quality concept as a new breakthrough to increase success rate of project.

• 한국의료질향상학회지
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• 제27권1호
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• pp.26-42
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• 2021

Purpose: This study aimed to explore frontline nurses' experience of patient-centered care and understand the factors affecting its implementation in hospitals. Methods: Four focus group interviews were conducted with 30 nurses in two university hospitals. The following theoretical framework of patient-centered care was used: 1) Respect for patients' values, preferences, and expressed needs, 2) Care coordination and integration, 3) Information, communication, and education, 4) Physical comfort, 5) Emotional support and alleviation of fear and anxiety, 6) Involvement of family and friends, 7) Care transition and continuity, and 8) System issues. We performed a directed content analysis. Results: The most frequent patient-centered nursing practices of the hospital nurses were "promoting physical comfort" in inpatient settings and "providing information and communicating" in outpatient settings. The factors influencing patient-centered nursing included the health professionals' mindfulness, work overload and staff shortage, and unreasonable social demands and regulations. Conclusion: A more comprehensive patient-centered nursing practice should be implemented by improving "care transition and continuity," "family/caregiver involvement," and "system building." Health professionals' mindfulness is significant, and organizational supports addressing work overload and staff shortage are needed alongside change in social awareness.

• 국제학술발표논문집
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• The 5th International Conference on Construction Engineering and Project Management
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• pp.80-86
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• 2013

Knotworking represents a distributed collaborative expertise in pursuit of a task that is organized among designers from different design disciplines. Construction processes involve phases and tasks that cannot be solved in one organization only, as integration of expert knowledge from various sources is needed. Through knotworking, groups of people, tasks and tools are set to work intensively for a short period of time to solve a problem or accomplish a task. Knotworking requires intensive collaboration across organizational boundaries and hierarchies. The practice of knotworking has been developed and applied in the development of healthcare organizations, libraries and school-university relationships, but it has not previously been applied in the construction industry. In this paper, we describe the concept of knotworking and the findings of a case study that we completed in the Finnish construction industry. We will also compare the similarities and differences of the Big Room and knotworking in terms of participants, duration, target, space/infrastructure, benefits and challenges. Finally, we present some suggestions for further research and experimentation on knotworking in construction projects.

• 한국항공운항학회지
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• 제31권3호
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• pp.142-160
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• 2023

This research explores how different corporate cultures can influence the post-M&A performance of the airlines undergoing strategic M&A in Korea. The sample size of this research is 214 respondents that is strictly limited to the employees of airlines under M&A process, and CFA and SEM were employed for the statistical analysis. This research investigated that corporate cultures including group-oriented, development-oriented, and rationale-oriented will positively influence the post M&A performance of both efficiency and effectiveness through a mediation of collaboration during M&A process. In contrast, relations between grouporiented culture and interaction, interaction and effectiveness were not revealed positive influences. The findings of this research will provide valuable insights into the potential risks that can impede successful M&A within the M&A process, specially focusing on the conflicts between organizations stemming from different organizational cultures, which can have an adverse impact on M&A performance.

• 유통과학연구
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• 제22권1호
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• pp.37-46
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• 2024

Purpose: This study aims to address the overlooked micro-level aspects within Smart Manufacturing (SM) research, rectifying the misalignment in manufacturing firms' estimation of their technological adoption capabilities. Drawing upon the Social-Technical Systems (STS) theory, this paper utilises innovation capability as a mediating variable, constructing a human-centric organizational model to bridge this research gap. Research design, data and methodology: This study collected data from 233 Chinese manufacturing firms via online questionnaires. Introducing innovation capability as a mediating variable, it investigates the impact of social-technical system dimensions (work design, social subsystems, and technical subsystems) on SM adoption willingness. Smart PLS 4.0 was employed for data analysis, and Structural Equation Modelling (SEM) validated the theoretical model's assumptions. Results: In direct relationships, social subsystems, technical subsystems, and work design positively influence firms' innovation capabilities, which, in turn, positively impact SM adoption. However, innovation capability does not mediate the relationship between technical subsystems and SM adoption. Conclusions: This study focuses on the internal micro-level of organisational employees, constructing a human-centric framework that emphasises the interaction between organisations and technology. The study fills empirical gaps in Smart Manufacturing adoption, providing organisations with a means to examine the integration of employees and the organisational social-technical system.

• 한국산학기술학회논문지
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• 제20권12호
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• pp.83-93
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• 2019

이 연구는 IPP 일학습 병행 훈련에 참여한 훈련생들과 참여기업 현장교사의 개인특성이 훈련생의 고용가능성에 미치는 영향에 관한 연구를 통하여 IPP 일학습 훈련의 효과 및 효율성 향상에 기여할 수 있는 시사점을 제시하고자 한다. 본 연구는 IPP 일학습 훈련에 참여하고 있는 9개 대학의 훈련생(학습근로자) 200명을 대상으로 설문지를 배포하여 회수된 설문지(157부)를 바탕으로 요인 간 인과관계를 검증한 결과 다음과 같은 결론을 도출하였다. 첫째, IPP 훈련생의 고용가능성을 높이기 위해서는 먼저 훈련생을 선발할 때 훈련생 개개인이 갖고 있는 개인특성을 검증하여 핵심역량과 실패내성이 강한 훈련생을 선발할 필요가 있다. 둘째, 기업에서는 교수역량 뿐만 아니라 진성리더십이 강한 선임사원을 기업현장교사로 선임하고, 기업현장교사 연수기관에서는 그들의 리더십 향상을 위한 연수를 강화하여야 한다. 셋째, 일학습 기업은 사회적 통합과 흡수역량이 높은 기업으로 선정하고, 참여기업은 신기술을 습득하고 학습하는 조직문화를 구축하기 위해 노력하여야 한다. 본 연구 결과는 앞으로 훈련생 및 참여기업 선발 기준을 체계화하고 기업과 기업현장교사의 훈련 역량을 높일 수 있는 훈련시스템 구축을 통하여 일학습 훈련의 효과를 높이는 데 기여할 수 있을 것으로 사료된다.

• 환경정책연구
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• 제8권4호
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• pp.149-169
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• 2009

통합적 환경관리의 절차적 조직적 실체적 차원의 접근은 환경관리 측면에서 의사결정을 위한 개념적 기준으로서, 현재 우리나라의 환경법령 및 제도 개선을 위한 관점으로서도 유용하다. 따라서 오염물질 배출시설에 대한 통합적 규제를 위한 법적 제도적 방안에 대한 연구도 절차적 조직적 실체적 측면에서 이루어져야 할 필요가 있다. 먼저, 절차적 측면에 대한 연구는 제도적 유연성을 확보하고 보다 실질적인 환경보호를 위하여 다음과 같은 연구를 필요로 한다. 첫째, 허가신청 이전에 기업과 담당 행정기관 사이의 협의를 통하여 허가절차를 간소화할 수 있도록 '사전협의제도'에 대한 연구를 수행할 필요가 있다. 둘째, 전문적 지식을 보유한 전문가 집단인 working group의 자문을 통하여 허가절차상 행정목적과 기업의 이익이 상호 조화를 이룰 수 있도록 해야 한다. 셋째, 지역환경에 대한 영향을 고려하고 민주적 정당성을 확보하기 위하여 배출시설에 대한 정보공개와 주민참여제도가 마련될 필요가 있다. 다음으로, 조직적 측면에 대한 연구는 집행조직 및 기술조직의 구성 및 운용과 조직 상호 간의 적절한 권한 배분을 위하여 다음과 같은 연구를 필요로 한다. 첫째, 집행조직 및 기술조직의 구성 및 운용방안과 구성원의 자격요건에 대한 연구를 수행하여야 한다. 둘째, 통합적 배출시설규제를 위한 각 조직 내지 기관 간의 적절한 권한배분에 대한 연구가 이루어져야 한다. 마지막으로, 실체적 측면에서 산업별 특성을 고려한 BAT의 선정 및 BREF 작성을 위한 연구를 수행할 필요가 있다. BAT는 현재 매체별로 도입되어 있으나 이를 통합적으로 고려하기 위해서는 허가기준을 설정함에 있어 BAT를 어떠한 방법으로 적용할 것인가를 살펴보아야 하며, 기업의 BAT 채택을 유도하기 위하여 자율환경관리 및 경제적 유인수단, 총량규제 등에 관한 연구가 병행되어야 한다. 더불어 현재 우리의 배출허가 법령이 허가갱신제도를 갖추지 않고 있으므로 이를 도입하기 위한 방안을 지속적으로 연구할 필요가 있다.

• Asia pacific journal of information systems
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• 제23권1호
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• pp.87-106
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• 2013

In the service-oriented economy, knowledge and skills are considered core resources to secure competitive advantages and service innovation. Knowledge management capability, which facilitates to produce, share, accumulate and reuse knowledge, becomes as important as knowledge itself to create service value. Along with knowledge management capability, dynamic capability and operational capability are the key capabilities related to managing service delivery processes. Previous studies indicated that these three capabilities are related to service innovation. Although separately investigate the relationship between the three capabilities. The purpose of this study is 1) to define variables that have effects on service innovation including knowledge management capability, dynamic capability and operational capability, and 2) to empirically test to identify relationship among variables. In this study, knowledge management capability is defined as the capability to manage knowledge process. Dynamic capability is regarded as the firm's ability to integrate, build, and reconfigure internal and external competences to address rapidly changing environments. Operational capability refers to a high-level routine that, together with its implementing input flows, confers upon an organization's management a set of decision options for producing significant outputs of a particular type. The proposed research model was tested against the data collected through the survey method. The survey questionnaire was distributed to the managers who participated in an educational program for management consulting. Each individual who answered the questionnaire represented a knowledge based service firm. About 212 surveys questionnaires were sent via e-mail or directly delivered to respondents. The number of useable responses was 93. Measurement items were adapted from previous studies to reflect the characteristics of the industry each informant worked in. All measurement items were in, 5 point Likert scale with anchors ranging from strongly disagree (1) to strongly agree (5). Out of 93 respondents, about 81% were male, 82% of respondents were in their 30s. In terms of jobs, managers were 39.78%, professions/technicians were 24.73%, researchers were 12.90%, and sales people were 10.75%. Most of respondents worked for medium size enterprises (47,31%) in their, less than 30 employees (46.24%) in their number of employees, and less than 10 million USD (65.59%) in terms of sales volume. To test the proposed research model, structural equation modeling (SEM) technique (SPSS 16.0 and AMOS version 5) was used. We found that the three organizational capabilities have influence on service innovation directly or indirectly. Knowledge management capability directly affects dynamic capability and service innovation but indirectly affect operational capability through dynamic capability. Dynamic capability has no direct impact on service innovation, but influence service innovation indirectly through operational capability. Operational capability was found to positively affect service innovation. In sum, three organizational capabilities (knowledge management capability, dynamic capability and operational capability) need to be strategically managed at firm level, because organizational capabilities are significantly related to service innovation. An interesting result is that dynamic capability has a positive effect on service innovation only indirectly through operational capability. This result indicates that service innovation might have a characteristics similar to process innovation rather than product orientation. The results also show that organizational capabilities are inter-correlated to influence each other. Dynamic capability enables effective resource management, arrangement, and integration. Through these dynamic capability affected activities, strategic agility and responsibility get strength. Knowledge management capability intensify dynamic capability and service innovation. Knowledge management capability is the basis of dynamic capability as well. The theoretical and practical implications are discussed further in the conclusion section.

• 유통과학연구
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• 제10권2호
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• pp.29-41
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• 2012

본 논문은 거배비용분석 이론의 포괄적 이해를 돕기 위한 하나의 방법으로 거래비용분석법의 구성요소 중의 하나인 "거래비용"에 대한 개념검토를 목적으로 하고 있다. 유통경로 지배구조 현상을 규명하기 위한 하나의 방법으로 거래비용 분석의 개념적 틀을 적용한 지도 벌써 수십 년이 경과되었다. 본 연구의 출발점은 Williamson(1975)이 개념적 틀에서 제시한 자산특유성(asset specificity)을 어떠한 형태로 정의하고 있는지?, 기존의 선행연구들에서는 어떠한 형태로 자산특유성을 설명하고 있으며, 선행연구들에서는 자산특유성 개념의 조작적 정의를 어떠한 형태로 정의하고 있는지? 에 대한 물음에서 출발하고 있다. 본 연구를 통해 거래비용 이론이 완전 자유 경쟁체제가 아닌 통제 경제체제에서도 적용 가능한 것이냐 하는 것이다. 거래비용 이론은 Williamson(1975)이 제시한 개념적 틀을 그대로 적용할 것이 아니라 해당 산업내지는 국가 체제에 따라 수정 보완하여 적용하는 것이 바람직하다는 결론이다. 기존의 거래비용(자산특유성)에 대한 연구방향을 종합하여 요약하면 크게 네 가지 방향으로 나누어진다고 볼 수 있다. 첫째는 기업이 제품의 유통과 관련하여 기업이 특유자산을 보유하고 있는 판매 대리인을 이용할 것인지, 아니면 자사의 고용인을 이용할 것인지에 대한 연구의 흐름이다. 둘째, 원료의 공급에 있어 기업이 특유자산을 보유하고 불확실성이 큰 경우 기업이 직접 제조할 것인지 아니면 외부 공급자로 부터 구매할 것인지에 대한 의사결정의 문제를 다루고 연구의 흐름이다. 셋째는 기업이 해외 시장 또는 서비스 시장 진출 시 지사의 사용 할 것인지 아니면 현지 대리인의 이용에 관한 문제를 다루는 연구의 흐름이다. 넷째는 거래비용이론이 가지는 기본 가정의 한계를 지적하고 거래비용이론의 확장을 시도하는 연구의 흐름이다. 거래비용분석이 갖는 한계점으로는 첫째, 기존의 연구들은 Williamson(1975)이 제시한 개념들을 이용하여 단순히 유통경로 현상을 규명하는데 만 치중하고 있다는 것이다. 둘째, 유통경로 구성원들이 거래비용(자산특유성)때문에 다양한 거래구조를 형성했다면 그에 따른 명확한 성과가 있어야 하는데, Heide와 John(1988)의 지적에서 처럼 거래비용분석의 기본 가정에 관한 실증적 연구가 매우 애매 한다는 것이다. 셋째, 기업이 특유자산(불확실성)을 보유하고 있는 거래를 내부화한다고 가정하고 있으나 내부화에 대한 명확한 설명이 제시되어 있지 않다는 것이다. 다섯째, 거래비용 이론은 완전자유경쟁체제에 적합한 이론이라 할 수 있으며 통제경제 내지는 계획경제 체제하에서는 적용하기가 부적절한다. 향후 연구를 위한 제언으로는 경제구조와 산업구조의 차이에서 발생하는 현상으로 분석할 수 있으며, 다양한 산업구조에 거래비용분석을 적용할 필요성이 존재한다. 따라서 거래비용분석에서 제시하고 있는 거래비용에 대한 명확한 정의가 필요하다.