• Title/Summary/Keyword: Operation and management

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Development of the Quality of Service management program using the fourth generation language (제4세대 언어를 사용한 서비스품질 관리 프로그램의 개발)

  • 박순달;정호연;서정대;김태호
    • Korean Management Science Review
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    • v.9 no.1
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    • pp.41-52
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    • 1992
  • The QOS(Quality of Service) recognized by the customer will become the most important thing under the competitive telecommunications market. Korea Telecom is going to develop many system to manage the telecommunication network, to improve the level of QOS, and to increase the revenue. Operation and Maintenance Adiministration System is one of the systems developed to meet those purposes efficiently. This system gathers qualities data from telephone offices or operation centers and analyze the results of QOS improvement activities and evaluate overall QOS. And also system makes it possible to improve the cost/effectiveness of operation and maintenance of telecommunication network. Operation and Maintenance Administration System has four functional modules, i.e., the user interface module, the database management module, the QOS management module, and the database conversion module. The purpose of this study is to develop the QOS management program, one of the four functional modules of the system,using FOCUS 4GL/DBMS. Since Operation and Maintenance Administration System is developed using FOCUS 4GL, every user can handle and maintain the system very easily and reduce system backlogs.

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An Analysis of Nursing Work of Operating Room Nurses (수술실 간호사의 간호업무 분석)

  • Kwon, Sung-Bok;Park, Young-Sook;Kim, Dong-Oak;Yi, Yeo-Jin;Lee, Eun-Hee;Cho, Kyung-Sook
    • Journal of Korean Academy of Nursing Administration
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    • v.14 no.1
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    • pp.72-84
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    • 2008
  • Purpose: The purpose of this study was to identify nurses' duties and tasks for job analysis of the nurses in the operating room. Methods: This study was descriptive investigation research using the 3-point likert scale questionnaires and the level of importance, difficulty and the frequency of each duty and task were analyzed. Data were collected by 422 OR nurses from 57 hospitals. Results: Job of OR nurses included 13 duties and 105 tasks. The 13 duties were 'management of operative patient' 'assistive work for operation' 'supportive work for operation' 'infection control in OR' 'management of equipments and instruments for operation' 'administrating medicine for operation' 'supplies management for operation' 'safety management for operation' 'environmental management for operating room' 'administrative work for operation' 'education for operating room personnel' 'development of operation procedure books' and 'elf development of OR personnel' Conclusion: This study identified duties and tasks performed by OR nurses. Based on these results, the importance, frequency, and difficulty in this study will provide research evidence for developing training programs for OR nurses.

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A Legal Study on Improvement Plans for Citizen Safety Insurance Operation and Management System (시민안전보험 운영관리체계의 개선방안 연구)

  • Lee, Jung-Im
    • Journal of the Korea Safety Management & Science
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    • v.24 no.2
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    • pp.77-85
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    • 2022
  • This study tried to suggest a systematic improvement plan to prepare a civil safety insurance operation and management system by reviewing the operation and management status of civil safety insurance, which is operated and managed by each local government autonomously. In this study, the problems of the current civil safety insurance were analyzed by dividing them into the lack of systematic management of insurance items, overlapping coverage between insurance items, and deviations in compensation limits. As a systematic improvement plan, it was suggested to secure the systemic management of guarantee items, standardize compensation standards, prepare an integrated operation and management system, and provide financial support for local governments with poor financial independence. Since the problems and improvement plans for the civil safety insurance analyzed as described above are formed by exchanging and receiving a complex mutual influence, the institutional improvement plan for the operation and management system of the civil safety insurance is not only a specific part of the study, but also comprehensively current citizens. Based on the results derived from the analysis of safety insurance, it is concluded that alternatives must be found.

A Study on the Revitalization Plan of Changwon Persimmon Theme Park by Analyzing the Actual Condition of Rural Theme Park (농촌테마공원 실태분석을 통한 창원단감테마공원 활성화 방안)

  • Choi, Young-Wan;Eun, Hee-Chang;Kim, Young-Joo
    • Journal of Korean Society of Rural Planning
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    • v.23 no.4
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    • pp.91-98
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    • 2017
  • The purpose of this study is to analyze the actual condition of the already established rural theme park, draw the weak and strong points, and come up with an efficient performance plan for Changwon Persimmon Theme Park through the benchmarking of the best overseas case. According to the analysis, it is necessary to introduce a facility and a program for family customers as a plan for promoting Changwon Persimmon Theme Park. It is required to secure safety through public operation and management, improve scalability of the facility through the establishment of multi-functional complex facility, and come up with a plan for operating a special program associated with local resources. Therefore, this study drew three activation factors: the establishment of operation and management system, the development of operation contents by facility, and the establishment of operation in each area. First, to establish the operation and management system, it is necessary to classify the organization of the theme park into the operation business area and into operation & management area by job function. Secondly, it is necessary to establish a special program in consideration of space and facility, suggest a differentiated plan for operation contents, and create a facility operation plan and program for Changwon Persimmon Theme Park. Lastly, to operate and manage Changwon Persimmon Theme Park smoothly, it is necessary to set the theme park space as open collaboration space which the local residents can share and participate in by avoiding the conventional administration-based business performance and operation. This study suggested the plan for establishing an operation and management system for Changwon Persimmon Theme Park and its operation, the establishment of a special program, a business performance strategy, and the use of internal and external spaces of the theme park.

A Study on the Observer Training and Implementation for Effective Normal Operation Safety Survey (NOSS)

  • Choi, Jin-Kook;Choi, Se-Jong
    • Journal of the Korean Society for Aviation and Aeronautics
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    • v.29 no.2
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    • pp.111-116
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    • 2021
  • Normal Operation Safety Survey (NOSS) is a safety management tool used by air traffic control organizations to measure data related to threats and errors to proactively prevent accidents before they occur. NOSS was developed to be applied to the air traffic control field according to the concept of Line Operation Safety Audit (LOSA) conducted by airlines to reduce human errors in the cockpits. Safety management based on data is crucial for the prevention of control-related accidents, and the competency of observers for this is important for the successful implementation of NOSS. Based on LOSA implementation experiences and expert interviews, this paper introduces the international NOSS methods and discusses the key factors required for effective observation and the implementation methods and implications of NOSS observer training.

Identification of foodservice operation evaluation model′s criteria items for certifying contract foodservice management company (위탁급식전문업체 인증제도 도입을 위한 급식운영 평가 모형 기준항목 선정)

  • 양일선;박문경;차진아;이경태;박상용
    • Korean journal of food and cookery science
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    • v.20 no.3
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    • pp.247-255
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    • 2004
  • The foodservice industry is changing more and more from on-site foodservice management to contract foodservice management. However there are differences according to the level of management and operation of contract foodservice management company (CFMC). The necessity of certification on CFMC is increasing to enable fair discrimination of CFMC among most clients that want to contract with CFMC. This study was performed to identify the foodservice operation evaluation model's criteria items for certifying CFMC. The analysis research methods included literature review, content analysis, individual interview, Delphi technique, and brain storming. First, the following infrastructure items were prepared in the contractor's viewpoint: procurement, transparency of operation, menu development and operation system, nutrition service system, professional employee education, sanitation andsafety management system, customer satisfaction system, facility system, management information system (MIS), business and economics. Second, the evaluation criteria required by the contractor on the client's view point was similar to school foodservice, hospitalfoodservice, and business andindustry foodservice except extraordinary items of field. Third, evaluation criteria and detail categories and items were identified such as financial focus, customer focus, process focus, human focus, and renewal and development by grafting on intellectual capital evaluation methodology for CFMC.

DEVELOPMENT OF COLLECTIVE MANAGEMENT SYSTEM FOR INTEGRATED OPERATION OF U-SPACE

  • Sang-Hun Paek;Jeong-Nam Lee;Jae-Hee Cho;In-Shick Song;Sang-Chae Lim;Kyoon-Tai Kim
    • International conference on construction engineering and project management
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    • 2009.05a
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    • pp.1377-1382
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    • 2009
  • U-City related researches and development have been actively conducted in Korea since 2002. According to the Act on Ubiquitous City Construction, "U-City" is defined as "the city to provide ubiquitous service anytime anywhere through the existing ubiquitous backbone systems and ubiquitous technologies, ultimately for the purpose of improving urban competitiveness and quality of life. This research explains the plan to develop collective management technology for integrated operation of U-Space which makes up U-City. Specifically, this report is intended to suggest basic approach of identifying collective management elements of each U-Space type, developing integrated management system and creating interface module to link the system with urban integrated operation center.

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Case Study for Successful KMS Operation Strategies Leading to Organizational Innovation and Performance Enhancement (성공적인 지식경영시스템 운영전략을 통한 조직혁신과 성과향상에 관한 사례연구)

  • Lee, Kun Chang
    • Knowledge Management Research
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    • v.11 no.5
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    • pp.25-36
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    • 2010
  • It is widely known that KMS (Knowledge Management System) plays a role of facilitator that contributes to upgrading the organizational performance. Despite this widespread belief, actual operation of KMS has been stalled at the level of being used only for the plain knowledge administration, not reaching the level of utilizing KMS strategically. In this sense, this case study suggests three successful KMS operation strategies-personalization strategy, socialization strategy, and technological strategy. Cases adopted in this study include HIRA(Health Insurance Review & Assessment Service) and KORAIL (Korea Railroad) where KMS has been successfully utilized to improve their organizational innovation and performance as well. Through scrutinizing the two cases, it was concluded that the proposed three KMS operation strategies have potentials of being generally applied to other KMS operation cases.

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A Study On Operation Method of Handling Equipments in Automated Container Terminals (자동화 컨테이너터미널에서 운송장비의 운영방안에 관한 연구)

  • Choi, Hyung-Rim;Park, Nam-Kyu;Park, Byung-Joo;Kwon, Hae-Kyung;Yoo, Dong-Ho
    • IE interfaces
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    • v.17 no.2
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    • pp.233-241
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    • 2004
  • The main subject to become a hub port is automation. The automated container terminal has already operated in advanced ports and it has been planned for the basic planning and operation design in domestic case. The key of automated container terminal is effective operation of both ATC(automated transfer crane) and AGV(automated guided vehicle) which is automated handling equipments. This is essential to productivity of automated container terminal. This study suggests the most optimal method of equipment operation in order to minimize loading time using each three types of effective ATC operation methods and AGV dispatching rules in automated container terminals. As the automated equipment operation causes unexpected deadlocks or interferences, it should be proceeded on event-based real time. Therefore we propose the most effective ATC operation methods and AGV dispatching rules in this paper. The various states occurred in real automated container terminals are simulated to evaluate these methods. This experiment will show the most robust automated equipment operation method on various parameters(the degree of yard re-marshaling, the number of containers and AGV)

A Study on Decision-making of Equipment Procurement for Plant Operations & Maintenance (O&M) - Focused on Technology Strategy perspective - (플랜트 O&M을 위한 기자재 조달방식 의사결정에 관한 연구 - 기술전략 관점을 중심으로 -)

  • Hong, Daegeun;Lim, Yongtaek
    • Journal of the Korean Society of Systems Engineering
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    • v.15 no.1
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    • pp.25-33
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    • 2019
  • In the plant industry, the share of equipment accounts for 45 ~ 75%, which is very high. It is a traditional plant centered on processes and reactions like petroleum and chemical plants. Renewable energy generation plants such as wind power generation and solar power generation are equipment-centric plants. Equipment-centric plants are very important not only in the EPC phase but also in the operation and management phase. The procurement of equipment for plant operation and management can be divided into make and buy. Make is a method of producing equipment itself, and buy is a method of procuring equipment from the outside. The procurement method of the equipment directly affects the plant operation and management cost. In this study, the decision making of equipment procurement method for plant operation and management is defined as 4 phase. Each phase is selection of procurement decision-making objects, technology strategy perspective, finance perspective, and production perspective. In detail, we defined selection process of procurement decision-making objects and technology strategy perspective process. We will contribute to the enhancement of the competitiveness of the plant operation and management area by carrying out researches on the process and application examples of financial and production perspectives in the future.