• 품질경영학회지
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• 제50권3호
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• pp.571-591
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• 2022

Purpose: The purpose of this study is to examine the factors affecting the intention to use online collaboration tools for non-face-to-face educational environment in the perspective of the learners. Methods: For empirical analysis, the survey of this study was administered with data that were limited to experienced learners using online collaboration tools such as Google Docs, Allo, Padlet, and Slido in online education environments such as Zoom, Webex, MS Teams, etc. and valid 400 data were analyzed by SPSS(ver 22.0) and R(ver 4.1.0) program package. Results: The results of empirical analysis showed that performance expectancy were found to have an effect on reliability of system quality, empathy of service quality, playfulness and informativity of content quality among the characteristics of online collaboration tools. On the other hand, it was found that the security of system quality, responsiveness of service quality, and extroversion of user personality characteristics did not affect. It was analyzed that playfulness had the greatest positive effect, followed by informativity, empathy, and reliability. Among the characteristics of online collaboration tools, it was found that the reliability and security of system quality and informativity of content quality had an effect on the effort expectancy. It was analyzed that informativity has the greatest influence, followed by security and reliability. Conclusion: This study is meaningful in that it examines the perspectives of users and learners, who can be said to be the end customers of online collaboration tools. Based on the results of this study, it is expected that not only platform operators that provide online collaborative tools, but also providers that use online collaboration tools will have a significant impact on the development of edutech and infrastructure in the educational environment.

• 한국산업정보학회:학술대회논문집
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• 한국산업정보학회 2002년도 춘계학술대회 논문집
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• pp.7-20
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• 2002

인터넷의 보급으로 환경 변화에 신속, 정확하게 대처하기 위하여 질 높은 정보들이 기업이나 개인에게 필요하게 된다. 본 논문에서 이러한 인터넷 환경에서 자신에게 필요한 정보를 빠르게 확보하기 위한 방법으로 설문조사와 원서 접수를 이용하였다. 웹 GUI 환경을 기반으로 하여 사용자의 편의성을 제공하였고, Agent 개념을 도입하여 설문조사와 원서 접수가 등록되면 자동으로 적합한 정보를 검색하여 사용자에게 제공하여 줌으로 흥미 유발과 참여도를 높일 수 있다. 또한 정보의 빠른 수집이 가능하여 짐에 따라 사용자의 의사결정에 도움을 준다.

• 정보보호학회논문지
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• 제25권5호
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• pp.1097-1114
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• 2015

빠르게 성장한 게임 시장의 규모에 따라 게임봇, 게임핵, 골드파밍, 사설서버, 시스템 해킹, 네트워크 해킹, 계정도용 등과 같은 게임을 이용한 여러 불법 행위가 증가해 왔다. 이러한 불법 행위를 예방 및 탐지하기 위해 게임 보안 솔루션들이 존재하지만 각 게임마다의 특징이 존재하기 때문에 부정행위로부터 보호하는 것에는 어려움이 있다. 또한 게임 보안은 게임의 기획과 조화되는 게임 보안 솔루션 및 탐지 방법들이 필요하다. 본 연구에서는 최근 온라인 게임에서의 보안 관련 연구에 대한 동향을 조사하였다. 온라인 게임에서의 부정행위를 분류하였고, 온라인 게임에서의 각 특징에 따른 부정행위 예방 및 탐지 방법을 분류하였다.

• 동아시아경상학회지
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• 제8권1호
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• pp.1-19
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• 2020

Purpose - This study is to classify quality characteristics of online environment-friendly agricultural products shopping malls into 6 categories and to empirically test their relationship with customer trust, perceived manageability, perceived utility and purchase intention. Research design, data, and methodology - This study targeted adults who have purchased ecofriendly agricultural production online malls for 4 weeks from September 3 to September 30, 2019. The survey type used was a structuralized self-report survey questionnaire made to meet the research purpose in 2019 as the time range. Out of 800 questionnaires, 500 copies are used after excluding surveys with insincere responses. Results - First, results to hypothesis 1, which was about independent variables and customer trust. Analysis showed that health, familiarity, platform reputation, reviews and product quality were found to have significant effect on customer trust; the hypothesis was adopted. On the other hand, system security did not affect customer trust significantly; it was rejected. Second, customer trust was shown to have significant effect on perceived manageability and perceived utility, so the hypothesis was adopted. Third, the hypothesis that perceived manageability moves onto perceived utility was adopted. Moreover, the hypothesis that perceived manageability moves onto purchase intention and the hypothesis that perceived utility moves onto purchase intention were adopted as well. Conclusions - Furthermore, the results of the study imply that it's imperative for online environment-friendly agricultural products shopping malls to consider their characteristics as the means to increase purchase intention of customers.

• 유통과학연구
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• 제18권9호
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• pp.45-53
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• 2020

Purpose: This study aims at investigating consumers' choice in online food purchasing behavior and the impact on repurchase for fresh food delivery which has recently shown rapid growth in Korea. The study focuses on the user experience factors af fecting satisfaction and intention to continuously use the online food market. Research design, data and methodology: The survey was conducted by 309 people who had purchased fresh food online, and the analysis was conducted using SPSS and AMOS. Structural Equation Modeling was used for the analysis for the verification of hypotheses. The factors that consumers value when ordering fresh food delivery services were defined as system quality, service quality, commodity quality, brand characteristics, and economics from the preceding study and the relationship between satisfaction and willingness to repurchase was verified. Results: When consumers purchase fresh food online, system quality, product quality, brand characteristics, and economics have had a significant impact on satisfaction. Meanwhile, of the five optional attributes of consumers, only economic efficiency has been verified to have a statistically significant impact on repurchase intentions. Conclusions: The results of the study suggested factors that consumers consider important when ordering fresh food online, providing basic data for companies to develop related strategies.

• 유통과학연구
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• 제22권5호
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• pp.93-104
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• 2024

Purpose: This study used the SORmodel (or cue utilization theory) to examine the impact of expanded quality factorsincluding product quality on customer satisfaction, attitude, and behavioral loyalty. This study examined the moderating effect of gender on the customer satisfaction-attitudinal and behavioral loyalty relationship. Research design, data, and methodology: 364 respondents were collected through an online survey and analyzed using the SmartPLS 4.0 program. Results: The findings show that product quality, along with system quality and service quality, are key determinants of customer satisfaction. In addition, this study shows that the relationship between customer satisfaction and attitudinal loyalty (repurchase and word-of-mouth intention) does not differ depending on gender, but the relationship between customer satisfaction and behavioral loyalty (share-of-visit and share-of-wallet) is stronger for women than for men. Conclusions: This research integrates concepts from environmental psychology and marketing focusing on website quality (information, system, service, and product), as well as satisfaction, attitudinal and behavioral loyalty. Online shopping mall practitioners must systematically analyze and assess the quality of online shopping, a pivotal factor driving customer satisfaction, attitude, and behavioral loyalty. Acknowledging the influence of gender on consumers' online purchasing behavior can aid online retailers in devising tailored e-commerce marketing strategies aimed at attracting and retaining customers.

• 산경연구논집
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• 제11권2호
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• pp.17-23
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• 2020

Purpose: The purpose of this study is to understand the effect of the unique product recommendation system on customer satisfaction. Research design, data and methodology: The survey method used the self-recording way in which the respondents selected for the study and distributed 300 questionnaires, and with due personal care, researchers collected all the distributed questionnaires. Results: The result implies that the characteristics of the product recommendation system should be more secure and developed. Conclusions: The aspects of the product recommendation system were selected as factors of price fairness, accuracy, and quality through previous studies, and the empirical analysis of the effect of the characteristics of the product recommendation system on customer satisfaction was summarized as follows. Among the attributes of the product recommendation system, the attributes of price fairness, accuracy, and quality affect customer satisfaction. Among them, the beta value of quality was the highest, and the effect of quality was the largest among the three factors. Based on the results of the study, the implications for the characteristics of the product recommendation system are summarized as follows. The aspects of the product recommendation system have a positive effect on customer satisfaction, so it is necessary to fill the needs of consumers based on the survey focused on quality

• 예술인문사회 융합 멀티미디어 논문지
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• 제5권4호
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• pp.789-796
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• 2015

건축설계과정에서의 첫 단계로서 대지조사는 주로 대지와 그 주위 환경의 조사를 통해 이루어진다. 이를 위한 주된 방법으론 전통적인 현장조사와 함께, 최근에는 V-world, Google earth 와 같은 온라인 서비스의 지형데이터와 고해상도 항공사진이 이용된다. 그러나 도심 건축 환경은 변화는 이러한 서비스로만 조사하기에는 그 자율성이 부족하다. 최근 대중화되기 시작한 저가 무인비행체를 활용한 저고도 촬영 시스템은 기존의 고가의 무인비행체로만 가능하였던 고해상도 영상지도와, 3d 데이터 취득 등의 작업이 건축 설계 분야에서도 쉽게 접근 가능하게 하고 있다. 이에 본 논문에서는 저비용 초경량 무인항공기를 활용하여 도심 밀집 지역에서의 신속하고 경제적인 현황조사 방법을 제시하고자 한다.

• 디지털융복합연구
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• 제19권9호
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• pp.43-57
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• 2021

본 연구의 목적은 온라인 강의가 지속됨에 따라 온라인 강의 시스템, 이용 동기, ICT 활용능력, 강의만족도 간의 관계성을 찾기 위함이다. 이를 위해 우송대학교 재학생들을 대상으로 설문조사를 실시하여 유효표본 330부를 확보하였으며, SPSS 25.0을 활용하여 실증분석을 시행하였다. 연구 결과는 시스템의 편의성·용이성·보안성과 이용 동기가 강의만족도에 유의미한 영향을 미치며, 조절효과의 변수인 ICT 활용능력은 시스템 특성(용이성 및 보안성)과 강의만족도 간의 관계에서도 유의미한 상관관계가 있는 것으로 확인되었다. 따라서 학생들의 온라인 강의의 만족도를 높이기 위해 서는 새로운 온라인 시스템 개발은 물론 ICT활용 능력을 향상시키기 위한 별도의 교육프로그램 개발 및 운영의 필요성을 제시하였다. 끝으로 온라인 강의에 대한 만족도를 높이기 위해 향후 다양한 표본조사와 연구가 필요할 것으로 보인다.

• 산업경영시스템학회지
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• 제44권2호
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• pp.66-77
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• 2021

Companies widely use survey to identify customer requirements, but the survey has some problems. First of all, the response is passive due to pre-designed questionnaire by companies which are the surveyor. Second, the surveyor needs to have good preliminary knowledge to improve the quality of the survey. On the other hand, text mining is an excellent way to compensate for the limitations of surveys. Recently, the importance of online review is steadily grown, and the enormous amount of text data has increased as Internet usage higher. Also, a technique to extract high-quality information from text data called Text Mining is improving. However, previous studies tend to focus on improving the accuracy of individual analytics techniques. This study proposes the methodology by combining several text mining techniques and has mainly three contributions. Firstly, able to extract information from text data without a preliminary design of the surveyor. Secondly, no need for prior knowledge to extract information. Lastly, this method provides quantitative sentiment score that can be used in decision-making.