• Journal of the Korea Society of Computer and Information
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• v.14 no.1
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• pp.205-216
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• 2009

The aim of this study is to propose an integrated operation plan of information call services by multi-connecting call services which are now being serviced by each different call number services and by providing one stop service which organically links alternative transportations such as railroad, air, and bus and also related organizations as well as road traffic information. For the objective, we analyzed the current status of Korean and foreign country systems and reviewed operation technology and technical specifications of the integrated system according to 3 steps, i.e. infrastructure procurement, test bed and extended completion, stabilization and high valuable services completion. Throughout the result of this study, traffic information one stop service, convenient service, diverse related information provision service, real-time information provision, and efficient system are expected to be implemented in the traffic information call service.

• Journal of the Korean Society for information Management
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• v.35 no.2
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• pp.7-36
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• 2018

The purpose of this study is to propose an effective direction of data linkage for building the humanities assets one-stop portal service. For this purpose, We collected and analyzed the actual status of the domestic institution with humanities assets, and presented the linkage direction through analysis of the data held by the target organization. The results of this study are as follows: First, we proposed a classification system of humanities assets based on the reviewing the existing classification system on the subject of humanities assets. Second, we set up the categories of potential data that can be incorporated into humanities assets through a detailed analysis of the subject and type of data held by the subject institutions. Third, we analyzed the platforms of similar case organizations providing one-stop portal services for humanities assets and proposed the applicable meta fields when constructing one-stop system based on similarity.

• Quality Improvement in Health Care
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• v.26 no.2
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• pp.66-76
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• 2020

Purpose:Hospitals provide top medical service using exceptional manpower, medical technology, and state-of-the-art equipment, thus raising the standard of customer satisfaction. In addition, their medical service is becoming higher than before. One-stop service is a good way to improve the quality of customer-centered service as a qualitative marketing strategy. This study thus aims to facilitate subsequent research and compare customer satisfaction before and after one-stop service. Methods: The study included 72 patients who received the reserved examination and one-stop service for 20 days from April 23 to May 12, 2014. The surveyed questionnaire data were analyzed using SPSS 18.00. Results: The comparison results of customer satisfaction showed that the satisfaction score was generally high in the areas of kindness of examination staff, the speedy/accuracy of work processing of examination staff, and the kindness of reservation staff. The group before one-stop service showed their dissatisfaction with repeated visits and difficulty of booking a desired day. The group after one-stop service showed dissatisfaction with the long waiting time for examination or same-day treatment. Conclusion: The one-stop service showed good results, but new uncomfortable issues for the customer were revealed as well, which may result in more work of employees. Considering the characteristics of various clinical departments, the author hopes to find an efficient operation plan through the development and improvement of an appropriate one-stop service method.

• Journal of the Korea Convergence Society
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• v.9 no.6
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• pp.17-23
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• 2018

In this paper, content management system (CMS) is introduced to serve IPTV, WEB, Mobile, Smart Devices and others using a single content management system's transcoding engine to overcome the limitations of traditional content management systems. Developed CMS reduced the burden of content management by automatically recognizing one content into several content simultaneously to provide the best content to each device, thereby reducing the burden of CMS additional adoption. The focus is on utilizing automated system for studio content and automatic management of mobile filmed images, and it is planned to develop the One-Stop Service for contents by adding functions for contents production later.

• Journal of the Korea Society of Computer and Information
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• v.9 no.2
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• pp.63-68
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• 2004

In this study We designed development and operation of computer maintenance & repair system which is efficient and systematic on the disorder of PC in the places with many computers such as company, public organization, school, etc. We designed so as to clearly measure and manage the service level by using SLA(Service Level Agreement) technique which is being used actively in network maintenance & repair contract And We designed system which can provide One Stop Service so that the whole process of service including service demand point, maintenance & repair activity, user's satisfaction.

• KSCI Review
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• v.12 no.1
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• pp.21-27
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• 2004

In this study We designed development and operation of computer maintenance & repair system which is efficient and systematic on the disorder of PC in the places with many computers such as company, public organization. school, etc. We designed so as to clearly measure and manage the service level by using SLA(Service Level Agreement) technique which is being used actively in network maintenance & repair contract. And We designed system which can provide One Stop Service so that the whole process of service including service demand point, maintenance & repair activity, user's satisfaction.

• KSCE Journal of Civil and Environmental Engineering Research
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• v.28 no.2D
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• pp.217-225
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• 2008

Bus stop is necessary to improve user-focused environment to offer convenient service because of the large number of passengers. This study is to analyze user's evaluation and establishment model of the service levels at bus stop using GAP analysis, IPA and Structural equation model and suggests improvement direction of bus stop. In the GAP analysis, on thirty-one service items of bus stop, the difference appeared highly from the items such as obstacle's facility and the information related to the using bus. In the current IPA service bus operation information, cadence facility and obstacle support facility need to be improved. And in service expectation bus operation information and th exchange facility, the obstacle support facility need to be improved continuously. The evaluation model of bus stop service due to a structure equation's was fitted well by structure equation. In overall satisfaction on bus stop, the waiting satisfaction is more affect the satisfaction of bus use facility. Satisfaction in bus use facility, the related information of bus operation, cadence facility, bus operation information and trans facility, obstacle support facility is more affect compare to other items. The lower overall satisfaction in bus stop is the higher the expectation of overall satisfaction is. Therefore, the information of bus operation and the support facility for the handicapped needs an active improvement plan than ever.

• The Journal of the Korea Contents Association
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• v.9 no.5
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• pp.174-181
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• 2009

Recently hospitals are implementing a One Stop Service as part of patient-care service. With the One Stop Service, medical treatment including consultation, inspection, and results are changing to be made available in one visit. Therefore most examinations are reserved for the same day; however, there are cases in which additional visits are necessary because of certain properties related to exams. This study compares and analyzes the number of reinspections before and after reforms. By designating the order of priority for BMD examinations and implementing education from information obtained in the OCS E-manual update, the number of reinspections for wards was reduced from 58 to 21, Outpatient departments were reduced from 51 to 12, and errors in reservations made by employees in the department of radiology were reduced from 98 to 11. Reinspections can be reduced with full understanding the factors related to reinspection and a background check prior to inspection in order to determine the order of priority for inspections. This will also reduce workers' stress and increase their efficiency and at the same time decease patient dissatisfaction and improve hospital reliability.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.29 no.1
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• pp.73-97
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• 2018

The study is to make a development initiative for humanities and social assets one-stop portal services intended for researchers, thereby establishing long-term road map for Korean Research Memory(KRM) in National Research Foundation of Korea(NRF). The empirical studies conducted for this purpose are as follows: SWOT analysis of KRM's internal and external environment; Usability test for 90 graduate students; Focus group interview for 8 experts. The results of the studies are as follows. First, KRM needs to focus on the sustainability of information provision as well as the integration of research provision. Second, KRM needs to establish the strategy of acquisition for R&D products in quality. Third, KRM needs to be the hub of humanities and social assets and social network platform for researchers. Forth, KRM needs to develop education service for lay users as well as research services for professional researchers.

• Journal of Korea Entertainment Industry Association
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• v.14 no.3
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• pp.443-454
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• 2020

This study aims to develop one-stop support service for the ALS. To achieve the purpose, the cases of Korea and Japan were researched. The data used in the multiple-case study mainly referred to diaries, blogs, social networking sites, Youtube, and interviews of the disabled with ALS disease in Korea and Japan, and analyzed support services of both countries. The result of the study showed that, in the onset stage of ALS disease, a fellow counselor should be assigned by family member or person who experienced the disease from KALSA or other organizations to which a patient belongs. Also, it need a counseling by fellow counselor in the stage of softening disability. And after the gastrointestinal procedure, the number of home visits by visiting nurses should increase, and other services by OT and PT are required. In the stage of wearing a respirator, it needs to train and dispatch volunteers for ALS exclusive activities. And it is necessary to set up a family rest area or a respite service for the mentally and physically exhausted primary caregiver by long-term care. Most of all, these services should be one-stop support with linking step by step, not fragmentary support.