• Journal of Korean Clinical Health Science
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• v.2 no.2
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• pp.148-157
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• 2014

Purpose. This study compares and analyzes customer service on customer satisfaction and customer royalty on customer satisfaction targeting the customers visiting a hospital or a clinic which is franchised or not. And it aims at helping business rationalization for a medical institution. Methods. This paper conducts a survey and selects a sample of 670 customers except the missing value targeting the customers of 4 primary health care institutions and 4 bigger health care institutions in Seoul and Gyeonggi province. It conducts frequency analysis for the purpose of investigating the respondents' generic characteristic and factor of their medical institution selection, and factor analysis, reliability analysis and regression analysis for the hypothesis testing. Results. The first hypothesis testing result is significant in level of significance of 0.01. The second one is the same as the first one, but the dummy variable shows a negative regression coefficient(-0.479). The third one is significant in level of significance of 0.01, but the forth one is not significant. And the respondents prioritize website(Home page) and convenience in use of a hospital procedure for selecting a hospital or a clinic. Conclusions. The additional analysis finds that the franchised group has more satisfaction than none franchised group. But in case of their royalty, the average of franchised and none franchised groups are not significantly different. Therefore, the results of this paper reveal to support the results of the advanced researches.

• Journal of Korean Academy of Fundamentals of Nursing
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• v.13 no.3
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• pp.376-381
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• 2006

Purpose: The purpose of this study was to evaluate the effect of web-based diabetic education on glycosylated hemoglobin(HbAlc) and self-care in people with type 2 diabetes. Method: Twenty-five patients were requested to input the blood glucose level weekly at http://www.biodang.com by cellular phone or wired Internet for one year. The researcher sent optimal recommendations weekly to each patient using the short message service for cellular phones and wired Internet. Results: Patients had a significant mean decrease in HbAlc, from 8.0% at pre-test to 6.9%, after three months and rested at 6.8% until 12 months. Patients had a significant mean increase in physical exercise adherence, from 3.3 days at pre-test to 4.1 days per week, after three months. Patients had a significant mean increase in foot care adherence, from 4.8 days at pre-test to 6.9 days per week, after one year. Conclusion: These findings indicate that Internet education could be used to improve HbAlc, physical exercise, and foot care adherence in type 2 diabetic patients.

• Journal of Practical Engineering Education
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• v.6 no.1
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• pp.15-21
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• 2014

Rapidly developing mobile internet technology and extensive service of smart phones have led to growing use of mobile applications. It is natural that software developers and IT-related students develop a variety of applications that can be used for everyday life. The present paper reports a case of developing such an application that was developed in a capstone design course of Department of Computer Science at Namseoul University. This so-called 'Application for Prevention of Loss of One's Belongings' was designed to let students learn a set of tools based on Android operation system. This app can prevent smart phone users from losing their belongings using an alarm. The educational effect from the process of developing this application is also discussed.

• Smart Media Journal
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• v.6 no.4
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• pp.17-23
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• 2017

In recent days, all the business firms use IT-based services in a variety of ways to facilitate their consumer activities. A typical example is location-based services that send advertisements or discount coupons when a customer approaches near the business place. This is not the direct interaction between the business firms and the customer, and it is one of the way of sending the business related contents to the customer's smart-phone regardless of the customer's intention. The Business firms does not know in real time which customers sent promotional contents. Recently most of the business services are in this way. Therefore, a new type of location-based customer service is required for interaction between the business firm and the customer. This is a system that automatically identifies which customer visit a business place when the customer visits the business place delivers them to the computer of the business place in real time, and provides business customized services using the information. In this paper, we have developed a service based platform to identify the customer as well as interact with the customer based on the location based service using Beacon. This system will also provide an open platform environment that can be easily accessible to the various business firms, rather than limited to a specific business firms.

• The Journal of the Korea institute of electronic communication sciences
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• v.7 no.4
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• pp.747-752
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• 2012

In this paper we evaluated by simulation the effect of VoIP roaming and data traffic roaming on other VoIP calls. Regardless of MIPv4 or MIPv6, the quality of voice of all VoIP calls falls down quickly to the bottom level after the start of roaming by one voice terminal. That was caused by the excessive retransmission on downlink. Thus it seems that we need a kind of call admission control when we adopt the roaming service on VoIP calls. Data traffic degrades also the voice quality especially at the foreign agent side.

• ETRI Journal
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• v.30 no.5
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• pp.634-643
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• 2008

One of the ubiquitous technology fields that have received the most attention recently from technology communities worldwide is mobile radio frequency identification (RFID). Mobile handsets loaded with RFID readers enable the identification and retrieval of information on RFID tagged objects. In Korea, a variety of mobile RFID services are currently being piloted, and their commercial roll-out looks imminent. The goal of this study is to propose, ahead of the commercial launch of mobile RFID services, a customer satisfaction index (CSI) model for this service category and to then measure the CSI to derive practical implications for their providers and pointers related to the improvement of service. A web survey was conducted on Korean mobile phone subscribers who had participated in a mobile RFID pilot program. Using the results of this survey, we tested the CSI model and its hypotheses by employing a partial least-squares-based structural equation model analysis and calculated the index. We further conducted an importance-performance analysis in order to provide insights that may be useful for improving the quality of mobile RFID services.

• The Journal of the Korea Contents Association
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• v.6 no.7
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• pp.50-57
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• 2006

The implementation of cellular phone based applications has been growing very fast because of WIPI which is one of hardware independent platforms. In this paper, we design and implement a system to combine the animation avatar and e-mail service by using WIPI platform, so that the user can symbolize himself/herself by his/her avatar in using the email. Also, as the general email applications have functions to integrate the email and the scheduling, this system has the integrated email & scheduling functionality. At the same time, This system uses SMS service in order to notify scheduled time and it synchronizes the schedule data with Microsoft Outlook on the computer. So, this system extends the existing email applications by supporting the mobility.

• The Journal of the Institute of Internet, Broadcasting and Communication
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• v.11 no.3
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• pp.123-126
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• 2011

As the number of users of smart phone and smart pad are increasing, the deployment of WiFi APs has been accelerated. Also Internet local broadcasting service will be activated near future. But transmission error is the critical problem, due to the one-way transmission of the data to the receivers. In this paper, FER is analysed according to BER and frame length, and repetitive transmission technique is proposed to reduce the effective FER.

• 제어로봇시스템학회:학술대회논문집
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• 2001.10a
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• pp.114.4-114
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• 2001

Recently, variety services are more and more developed due to supply of PDA, cellular phone, and etc. Also, a services based on location information are very helpful in traffic, shopping, and emergency. Thus the user position is positively necessary for these services. One of the latest applications in GPS is the E911 call service for wireless phones. In this case, current GPS Navigation accuracy meets the FCC requirements but the hardware size and power consumption of GPS is issued for implementation. And, some case of applications need to snapshot location solution with fast TTFF(Time-To-Fist-Fix) than continuous location solution. The software GPS receiver could be the solution ...

• KSII Transactions on Internet and Information Systems (TIIS)
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• v.6 no.2
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• pp.722-733
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• 2012

Recently various studies on various applications using images taken by mobile phone cameras have been actively conducted. This study proposes a correction method for misrecognition of Korean Texts in signboard images using improved Levenshtein metric. The proposed method calculates distances of five recognized candidates and detects the best match texts from signboard text database. For verifying the efficiency of the proposed method, a database dictionary is built using 1.3 million words of nationwide signboard through removing duplicated words. We compared the proposed method to Levenshtein Metric which is one of representative text string comparison algorithms. As a result, the proposed method based on improved Levenshtein metric represents an improvement in recognition rates 31.5% on average compared to that of conventional methods.