• 한국병원경영학회지
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• 제9권4호
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• pp.45-69
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• 2004

The purpose of this study is to identify the nature of the inpatient service quality of national university hospital, and based on that, to examine the relationship of hospital inpatient's perceived quality, overall satisfaction, customer loyalty(intention of revisiting, intention of oral transmitting). To carry out these objectives, first we analyzed the dimensions of inpatient care service quality using SERVQUAL scale. The SERVQUAL scale is based on the gap theory, that is, the difference of patients' expectations and the actually received medical care service in hospital. On the basis of this theory, we measured the inpatient's perceived service quality, overall patient satisfaction and customer loyalty. Data were collected by self-administered questionnaires at a 809 bed national university hospital. These questionnaires measuring the service quality were distributed to 400 inpatients. The data samples are 347 cases in final. The response rate was 86.8%. Firstly, to categorize inpatient service quality in hospital, the factor analysis was performed on 48 items. The reliability and validity of these items was evaluated. Finally to explore the relationship of service quality, overall satisfaction, and customer loyalty, the multiple regression and logistic regression analysis are used. This study shows firstly, the dimension of inpatient service quality was categorized into 7 dimensions, that is, kindness, medical service, nurse caring, environment, facilities, appropriateness and access. Secondly, the reliability and validity of inpatient service quality items was satisfied. Thirdly, as a result of multiple regression analysis, the effect of inpatient's perceived service quality, especially, nurse caring(P<0.01), environment (P<0.01), facilities, appropriateness and access variables(P<0.05), on overall satisfaction was statistically significant. Lastly, in case of the effect on customer loyalty as a intension of oral transmitting, medical service(P<0.05), environment(P<0.01) and overall satisfaction(P<0.01) are statistically significant. Also, in case of intension of revisiting, medical service, environment, access, and overall satisfaction variables are significant factors. In conclusion, to maintain the satisfaction and customer loyalty on national university hospitals, the efforts to improve the inpatient service quality, especially, environment, medical service, and access factors might be needed.

• 한국경영과학회지
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• 제34권4호
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• pp.185-204
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• 2009

The USIM(universal subscriber identity module)-unlock introducing in July 1, 2008 might be led to a significant change that mobile service provider's dominance is considerably dispersed to the handset manufacturer and distributor. Under USIM-unlock environment, mobile service provider, handset manufacturer, and distributor have to make their decisions on their handset distribution channel strategies: the closed distribution channel strategy or the open distribution channel strategy. The change of distribution channel strategy between members in distribution channel can be understood as a matter of strategy choice, and we have developed a theoretical model and analyzed how to make a decision for the member's optimal distribution strategy based on 3-person game model between members of mobile phone distribution channel, under both of '1 subscriber-1 handset' and '1 subscriber-multiple handset' assumptions. Under '1 subscriber-1 handset' assumption, the closed strategy controlled by mobile service provider is all players' optimal solution because the maximum size of the mobile phone market is limited by subscribers. But, as total expected profit by the handset and distribution subsides is a deficit, mobile service provider have to choose the open strategy and consider the conversion to MNO(mobile network operator). Under '1 subscriber-multiple handset' assumption, mobile service provider is trying to find the way how to lock-in its service and mobile phone and how to maximize ARPU(average revenue per unit), while handset manufacturer and distributor have to look for the way how to maximize the mobile phone market using their own marketing efforts, because it is expected that total mobile handset demand for the open market is bigger than demand for the closed market under '1 subscriber-multiple handset' assumption.

• 한국컴퓨터정보학회논문지
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• 제16권1호
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• pp.101-115
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• 2011

PECOLE은 다중채팅, 화상회의, 화면 공유 등의 다양한 협업 어플리케이션으로 구성된 협업공간을 지원하는 Peer-to-Peer 기반의 멀티미디어 분산 협업 환경이다. 하지만 PECOLE에서 제공하는 단순한 그룹 관리 기능을 통하여서는 다중 그룹에 참여하여 협업을 수행하는 것이 불가능하다. 본 논문에서는 PECOLE을 확장한 PECOLE+의 설계와 구현에 대하여 설명한다. PECOLE+는 그룹 관리 서비스와 작업장 관리 서비스를 제공하여 PECOLE의 문제점을 해결한다. 그룹 관리 서비스는 그룹 생성, 다중 그룹 참여, 그룹 검색 등의 기능을 제공하며, 작업장 관리 서비스는 그룹별로 작업 공간을 제공하여, 그룹 단위로 주어진 작업 공간에서 어플리케이션을 이용한 협업의 수행을 지원 한다. 또한 제공된 플러그인 인터페이스에 부합하게 개발된 모든 협업 어플리케이션은 PECOLE+의 협업 어플리케이션으로서 작업 공간에서 실행되도록 지원한다.

• KSII Transactions on Internet and Information Systems (TIIS)
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• 제11권9호
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• pp.4398-4417
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• 2017

Multi-user Multiple-Input and Multiple-Output (MU-MIMO) has potential for prominently enhancing the capacity of wireless network by simultaneously transmitting to multiple users. User selection is an unavoidable problem which bottlenecks the gain of MU-MIMO to a great extent. Major state-of-the-art works are focusing on improving network throughput by using Channel State Information (CSI), however, the overhead of CSI feedback becomes unacceptable when the number of users is large. Some work does well in balancing tradeoff between complexity and achievable throughput but is lack of consideration of fairness. Current works universally ignore the rational utilizing of time resources, which may lead the improvements of network throughput to a standstill. In this paper, we propose TOUSE, a scalable and fair user selection scheme for MU-MIMO. The core design is dynamic-time-warping-based user selection mechanism for downlink MU-MIMO, which could make full use of concurrent transmitting time. TOUSE also presents a novel data-rate estimation method without any CSI feedback, providing supports for user selections. Simulation result shows that TOUSE significantly outperforms traditional contention-based user selection schemes in both throughput and fairness in an indoor condition.

• 간호행정학회지
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• 제9권2호
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• pp.251-264
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• 2003

Purpose : The expectations are defined as desired expectations in initial SERVQUAL scale(1985, 1988), but in modified SERVQUAL scale(1991), are defined as a feasible ideal point expectations. In assessment of nursing service quality by SERVQUAL scale, the definitions of expectations is important problem. The purpose of this study was to compare the feasible ideal point expectations with the desired expectations in assessment of nursing service quality using SERVQUAL scale. Methods : The subjects were 256 inpatients at 4 general hospitals in Jeju-do(123 for feasible ideal point and 133 for desired). The data were collected by two types of self-reporting questionnaires to measure the feasible ideal point and desired expectations. For data analysis, t-test, multiple regression, and comparative analysis of multiple Rs via Fishers Z transformation. Results : Compared with the SERVQUAL scores, the feasible ideal point expectations better explained the variations of the overall consumer satisfaction($R^2$=O.33) than the desired($R^2$=O.25). Conclusion : The feasible ideal point expectations were more suitable to the assessment of nursing service quality using SERVQUAL scale. It will be need to explore the conceptual definitions of expectations using SERVQUAL scale in different settings. Also, further study needs to be conducted to compare alternative service quality measurement scales.

• 유통과학연구
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• 제17권10호
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• pp.27-39
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• 2019

Purpose - This study explores the relationships between e-Marketing and perceived service quality with brand trust and loyalty towards the brand of mobile telephone operators in Kosovo. Research design, data, and methodology - The conceptual model of four constructs was developed, while each construct consisted of the set of variables measured by using five-point Likert scale. The primary data was collected via an online survey through SurveyMonkey, distributed via Facebook and email. The collected data were cleaned, validated and tested for its consistency through Cronbach's Alpha; ensured that five assumptions of multiple linear regression are met. To assess the relationships between outcome variable and dependent variables of the model, performed the bivariate correlation, simple, multiple linear and hierarchical regression. Results - Perceived service quality has a positive significant effect on brand trust and loyalty. e-Marketing presents moderating direct effect on brand loyalty, and slightly higher effect through brand trust of the mobile telephone operators in Kosovo. Conclusions - The perceived service quality and brand trust are key determinants in achieving brand loyalty in telecommunication industry, followed by e-Marketing as means to creating expectations, delivering on promise to meet customers' perceptions for service quality with a purpose of building trust, that leads to loyalty towards the brands of mobile operators in Kosovo.

• 한국컴퓨터정보학회논문지
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• 제21권4호
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• pp.31-38
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• 2016

The interface between servers and clients and system management in the cloud computing environment is different from the existing computing environment. The technology for information protection. Management and user authentication has become an important issue. For providing a more convenient service to users, SSO technology is applied to this cloud computing service. In the SSO service environment, system access using a single key facilitates access to several servers at the same time. This SSO authentication service technology is vulnerable to security of several systems, once the key is exposed. In this paper, we propose a technology to solve problems, which might be caused by single key authentication in SSO-based cloud computing access. This is a distributed agent authentication technology using a multiple SSO agent to reinforce user authentication using a single key in the SSO service environment. For user authentication reinforcement, phased access is applied and trackable log information is used when there is a security problem in system to provide a safe cloud computing service.

• 한국의상디자인학회지
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• 제14권2호
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• pp.63-74
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• 2012

The purpose of this study was to find factors affecting satisfaction and intention to re-purchase fashion goods through social commerce. A questionnaire method was applied for 123 women aged from twenties to thirties, with buying experience in fashion goods through social commerce. Independent variables were service quality, fashion shopping orientation, and demographics. Factor analyses and multiple regression methods were used to analyze data. Factor analyses resulted in two factors for service quality and resulted in four factors for fashion shopping orientation. The results of multiple regression analyses showed that convenience & benefits and site layout factors of the service quality had significant impacts on satisfaction in fashion social commerce. Those two service quality factors, demographics like job, and satisfaction were shown significantly important to predict intention to re-purchase fashion goods on social commerce service. Intention to re-purchase was best explained in the model with satisfaction as an independent variable. Meanwhile, shopping orientation factors were not important in any model.

• 한국주거학회논문집
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• 제19권2호
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• pp.55-62
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• 2008

This study is researched to provide design guidelines of service facilities and programs that apartment residents want along with the increased quality of life. This study is signifiant because it sought effective methods to activate the com-munity culture through service facilities in apartment complexes and the design standard and planning direction for residents. The study results are as follows. In the result of the correlations analysis and multiple regression analysis for the importancy of service facilities in apartment complexes, the following orders were considered as important factor; man-ager office, open space, resident community facility, elderly people meeting and activity facility, walking paths, resident athletic facility, a children's playground, library, and rest areas in the complex. and result of the correlations analysis and multiple regression analysis is the following: service facilities whole importance (y) = 1.413$+0.262^*{\times}1$ (manager office importance)$+0.271^*{\times}2$ (open space importance) $+0.185^*{\times}3$ (resident community facility importance) $+0.136{\times}4$ (elderly people meeting and activity facility importance)$+0.036^*{\times}5$ (walking paths importance) $+0.031^*{\times}6$ (resident athletic facility importance) + $(-0.042)^*{\times}7$ (a children's playground importance) + $(-0.045)^*{\times}8$ (library importance) + $(-0.0097)^*{\times}9$ (rest areas importance).

• 한국지리정보학회지
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• 제16권3호
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• pp.1-11
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• 2013

본 연구에서는 모바일 단말기를 이용하여 여행자에게 효과적인 관광 서비스를 제공하기 위한 위치 기반 서비스 알고리듬을 개발하여 전주시 한옥마을에 적용하였다. 먼저, 단일노선에서는 GPS 오차범위와 보행속도, 그리고 다중노선에서는 GPS 위치와 노선에 대한 최근린 기법을 조합한 알고리듬을 이용하여 위치 서비스를 개선하였다. 또한 본 연구에서는 노선의 Node와 Link의 위상관계를 자동으로 구축하기 위해 DuraMap-Xr 공간엔진을 이용한 프로그램을 개발하였으며, Blackpoint-Xr 모바일 앱 엔진을 기반으로 단일과 다중 노선상에서의 위치 서비스 기술을 구현함으로서 여행 편의성을 향상 시킬 수 있는 기반을 마련하였다.