• Title/Summary/Keyword: Multiple service

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A Comparative Study of Consumers and Providers on Nursing Service Quality, Satisfaction, and Hospital Revisiting Intent (간호서비스 질, 만족 및 병원 재이용 의도에 관한 소비자와 제공자간의 지각차이 비교)

  • Lee, Mi-Aie;Yom, Young-Hee
    • Journal of Korean Academy of Nursing Administration
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    • v.11 no.4
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    • pp.425-437
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    • 2005
  • Purpose: The purposes of this study were to compare the nursing service quality, gap, overall nursing service satisfaction, overall medical service satisfaction and intent to revisit the hospital perceived by consumers and providers. Methods: Data were collected with self-administered questionnaire and analyzed using frequency, %, mean, standard deviation, t-test, Pearson correlation coefficient, and multiple regression analysis. Result: Nursing service gap perceived by consumers was smaller than that of providers. Consumer's overall satisfaction with nursing and medical service was higher than that of nurses. In consumers, nursing service satisfaction alone accounted for 62.9% of the variance in their intent to revisit the hospital, while explained 3% of the variance in providers. Conclusion: There are definitely perception gap between consumers and providers. Therefore nursing and hospital managers must recognize it, and carry out the internal marketing strategies for nurses.

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The relationship between perceived justice and service quality in the franchise system of food service business (외식사업 프랜차이즈에서 공정성지각이 서비스품질에 미치는 효과)

  • Ahn, Kwan-Young
    • Journal of the Korea Safety Management & Science
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    • v.11 no.1
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    • pp.137-142
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    • 2009
  • This paper reviewed the relationship between perceived justice and service quality, and the moderating effect of gender in the franchise system of food service business. Based on the responses from 135 franchisees, the results of multiple regression analysis showed that distributive and procedural justice have positive relationships with almost service quality factors. The results of moderating analysis showed that male franchisees have more positive relationships with almost service quality factors than female franchisee while in distributive justice, and that female franchisees have more positive relationships with almost service quality factors than male franchisee while in procedural justice.

A Study on Architecture of Event Driven Service System (EDS(Event Driven Service) 시스템 구조에 관한 연구)

  • Song, Kwang-Bin;Cho, Sok-Pal
    • The Journal of Information Technology
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    • v.10 no.4
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    • pp.11-26
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    • 2007
  • EDS is a typical convergence service performing convergence between functions owned by multiple SPs. EDS provides users with the relevant information and the communication by the various personal conditional environment. An alternative terminology for events for net- work related applications is 'triggers'-these are assumed to be included in the present description. Events could be defined as any activities which occur within a service avail ability, signals. Events can be managed, for example, as part of a context-aware application. EDS carry out a procedure for processing user's requested information about mobil network-based entities, such as the combination with various applications, such as a LBS (Location Based Service) and area information. In AS (Application Service) network environments, the user has his customized EDS in the network, the EDS automatically connects the appropriate Terminals consistent with a user profile. EDS can also send the collected information to other requesting users by way of event information and using the procedures of combination with other services. The user can record/retrieve the user-related information to from the information base through EDS.

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부동산협회 운영 시스템을 통한 중개 일반화

  • Kim, Jun-Seong
    • 주택과사람들
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    • s.189
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    • pp.5-5
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    • 2006
  • 캐나다의 부동산 거래는 대부분 다중 중개 매물 서비스인 MLS(Multiple Listing Service)를 통해 이뤄진다. 어떤 방식과 절차를 거쳐 부동산 거래가 이뤄지는지, 그 과정에서 주의해야 할 점들은 무엇인지 알아보자.

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A video transmission system for a high quality and fault tolerance based on multiple paths using TCP/IP (다중 경로를 이용한 TCP/IP 기반 고품질 및 고장 감내 비디오 전송 시스템)

  • Kim, Nam-Su;Lee, Jong-Yeol;Pyun, Kihyun
    • Journal of Internet Computing and Services
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    • v.15 no.6
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    • pp.1-8
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    • 2014
  • As the e-learning spreads widely and demands on the internet video service, transmitting video data for many users over the Internet becomes popular. To satisfy this needs, the traditional approach uses a tree structure that uses the video server as the root node. However, this approach has the danger of stopping the video service even when one of the nodes along the path has a some problem. In this paper, we propose a video-on-demand service that uses multiple paths. We add new paths for backup and speed up for transmitting the video data. We show by simulation experiments that our approach provides a high-quality of video service.

The Impact of Service Orientation on Organizational Performance in Public Sectors: Empirical Evidence from Indonesia

  • ALFANSI, Lizar;ATMAJA, Ferry Tema;SAPUTRA, Fachri Eka
    • The Journal of Asian Finance, Economics and Business
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    • v.9 no.5
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    • pp.345-354
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    • 2022
  • The importance of the public sector's role in fostering a positive business climate has prompted public sector organizations to consistently enhance their performance. The study aims to develop service orientation dimensions for public sectors and examine the relationship between service orientation and organizational performance. A field survey was employed in this study. Six hundred questionnaires were distributed, and four hundred and eighty-eight were returned and analyzed. Factor analysis and multiple regression analysis were used in the dataset. This study identifies five dimensions of organizational service orientation in public sector service organizations: technology-service standard-communication, service vision, service delivery, service training and powering, and servant leadership. The result also concludes that service orientation influences organizational performance, such as corporate growth, service quality image, IT effectiveness, service innovation, and public complaint. This study's findings imply that public sector organizations should rectify service orientation factors to increase corporate growth, service quality image, IT effectiveness, service innovation, and public complaint reduction. Managerial guidelines are presented for developing a service orientation.

SOJOURN TIME DISTIBUTIONS FOR M/M/c G-QUEUE

  • Shin, Yang-Woo
    • Communications of the Korean Mathematical Society
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    • v.13 no.2
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    • pp.405-434
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    • 1998
  • We consider an M/M/c queue with two types of custormers, positive customers and negative customers. Positive customers are ordinary ones who upon arrival, join a queue with the intention of getting served and each arrival of negative customer removes a positive customer in the system, if any presents, and then is disappeared immediately. The Laplace-Stieltjes transforms (LST's) of the sojourn time distributions of a tagged customer, joinly with the probability that the tagged customer completes his service without being removed are derived under the combinations of various service displines; FCFS, LCFS and PS and removal strategies; RCF, RCH and RCR.

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Two-phase Queueing System with Generalized Vacation (2단계 서비스와 일반휴가 대기행렬)

  • Kim, Tae-Sung;Chae, Kyung-Chul
    • Journal of Korean Institute of Industrial Engineers
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    • v.22 no.1
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    • pp.95-104
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    • 1996
  • We consider a two-phase queueing system with generalized vacation. Poisson arrivals receive a batch type service in the first phase and individual services in the second phase. The server takes generalized vacation when the system becomes empty. Generalized vacation includes single vacation, multiple vacation, and other types. We consider both gated batch service and exhaustive batch service. This is an extension of the model presented by Selvam and Sivasankaran [6].

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A Design of Brake Control System for Electrical Multiple Unit (전동차 제동제어장치 설계)

  • 이우동;최규형
    • Proceedings of the KSR Conference
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    • 2000.05a
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    • pp.151-156
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    • 2000
  • The brake system is important to stop train safely. The train is sloped by regenerative brake and pneumatic brake which are continuously blended at service brake. When service is applied to train, it is controlled by train weight and brake command. The jerk limitation function is applied for impulseless smoothing braking. All brake applications in service condition have a function of the variable load control to keep the braking effort in proportion to each car load. All of control function are performed by brake controller. Therefore, we will propose the design of brake control system in order to control efficiently

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