• Title/Summary/Keyword: Multiple Impacts

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Effects of Dysfunctional Customer Behavior, Job Stress and Stress Copying on Job Satisfaction in Insurance Solicitors (고객공격행동, 직무스트레스, 스트레스 대처가 보험설계사의 직무만족도에 미치는 영향)

  • Lee, Sang-Hoon;Park, Seul-Ki
    • Journal of the Korea Academia-Industrial cooperation Society
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    • v.17 no.9
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    • pp.578-588
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    • 2016
  • Job satisfaction is the primary factor in determining happiness, so people change jobs when they aren't satisfied. In the case of insurance solicitors, high turnover rates imply low job satisfaction. Job stress impacts job satisfaction, and job stress is particularly prominent for insurance solicitors whose job involves working with customers face- to- face. The purpose of this study is to investigate factors influencing job satisfaction for insurance solicitors. Participants in this study consisted of 245 insurance solicitors from 3 insurance company located in Seoul, Kyonggi province and Kyongsang province. Data was collected from self-administrated questionnaires and analyzed using independent t-test, ANOVA, Pearson's Correlation Coefficient, and multiple regression. Job satisfaction showed a significant correlation with dysfunctional customer behavior, job stress, and ability to cope with stress. The main factors of job stress, stress coping ability, and income level had significant influence on job satisfaction for insurance solicitors. The explained variance for job satisfaction was 34%. These findings provide empirical evidence for the importance of job stress and stress coping variables in job satisfaction for insurance solicitors. This study aims to assist in predicting insurance solicitor's job satisfaction.

A Longitudinal Study of Factors Associated with Happiness in Primary School Children (학령기 아동의 행복감에 영향을 미치는 요인에 대한 종단 연구)

  • Lee, Jae-Kyeong;Cho, Hye-Chung
    • Journal of the Korean Society of Child Welfare
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    • no.40
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    • pp.41-71
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    • 2012
  • The purpose of this study is to examine longitudinal impacts of various factors on happiness in primary school children. Specifically, attachment theory and ecosystems perspective were utilized for the purpose of this study. We used Korea Youth Panel Survey, which is a 5-year longitudinal data collected from fourth grade in elementary school to second grade in middle school Latent growth model was employed as the analytic method. The findings of this study are as follow: first, academic achievement, self-esteem, parent attachment, peer attachment, teacher attachment, and community attachment all decreased over the 5-year study period. Also, the intercept and the slope variance of variables were found to be statistically significant. This means that there are significant differences in the intercept and the slope of individuals. Second, self-esteem, parent attachment, and peer attachment were found to have cross-sectional influences on happiness. This means that self-esteem, parent attachment, and peer attachment are positively associated with happiness at the intercept. Also, self-esteem, parent attachment, teacher attachment, and community attachment were found to have longitudinal influences on happiness. This means that the higher levels of community attachment at the intercept is associated with slower the rate of decrease in happiness at the slope. In addition, faster rates of decrease in self-esteem, parent attachment, teacher attachment, and community attachment are associated with faster the rate of decrease in happiness. Third, this study conducted multiple group analysis with gender. The findings of this analysis revealed no significant differences in analytic models between males and females. Based on these findings, theoretical and practice implications with regard to happiness in primary school children are discussed.

Development of a Simplified Model for Estimating CO2 Emissions: Focused on Asphalt Pavement (CO2 배출량 추정을 위한 간략 모델 개발: 아스팔트 포장을 중심으로)

  • Kim, Kyu-Yeon;Kim, Sung-Keun
    • Land and Housing Review
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    • v.12 no.2
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    • pp.109-120
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    • 2021
  • Global warming due to increased carbon dioxide is perceived as one of the factors threatening the future. Efforts are being made to reduce carbon dioxide emissions in each industry around the world. In particular, environmental loads and impacts during the life cycle of SOC structures and buildings have been quantitatively assessed through a quantitative method called Life Cycle Assessment (LCA). However, the construction sector has gone through difficulty in quantitative assessment for several reasons: 1) LCI DB is not fully established; 2) the life cycle is very long; 3) the building structures are unique. Therefore, it takes enormous effort and time to carry out LCA. Rather than estimating carbon emissions with accuracy, this study aims to present a simplified estimation model that allows owners or designers to easily estimate carbon dioxide emissions with little effort, given that rapid and rough decisions regarding environmental load reduction are to be made. This study performs the LCA using data from 25 road construction projects across the country, followed by multiple regression analyses to derive a simplified carbon estimation model (SLCA). The study also carries out a comparative analysis with values estimated by performing a typical LCA. The comparison analysis shows an error rate of less than 5% for 16 road projects.

The Effects of Smartphone Use on Structured Social Network Types among Retired Older Adults in South Korea (스마트폰 이용이 은퇴 노인의 구조적 사회관계망에 미치는 영향)

  • Um, Sa Rang;Chio, Eun Young;Cho, Sung Eun;Chio, In Jung;Kim, Young Sun
    • 한국노년학
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    • v.38 no.3
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    • pp.481-499
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    • 2018
  • The purpose of this study is to examine the impacts of smartphone use on structured social network types in the Korean elderly population. Data was derived from the 2014 survey of living conditions and welfare needs of Korean older persons collected by Korea Institute for Health and Social Affairs. A total of 4,180 participants were selected for the Propensity Score Matching (PSM) analysis. Based on propensity score estimates, the 491 smartphone users (treatment group) and 491 featurephone users (control group) were matched. Ordinary Least Squares (OLS) regression analysis was conducted to examine the relationship between smartphone use and structural social network types. The results showed that among retired older adults, people using smartphone had significantly better structured social networks than those using featurephone even after controlling for covariates. Smartphone users had the higher levels of social contact and social activity. These findings suggested empirical evidence that using smartphone positively affects structured social networks, which might be used as the basis for designing intervention programs to promote social networks and social engagement of retired older adults.

Effects of Selection Attributes on Satisfaction and Loyalty of Multiplex Cinemas: Combining Quantitative and Qualitative Methods (멀티플렉스 영화관의 선택속성이 만족도, 충성도에 미치는 영향: 질적/양적 방법의 혼합)

  • CHO, Eun-Jeong;NAM, Chae-Eun;CHA, Ha-Young;SHIN, Jung-Hyung;HAN, Young-Wee
    • The Korean Journal of Franchise Management
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    • v.10 no.2
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    • pp.49-58
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    • 2019
  • Purpose - As the growth potential of the cultural contents industry steadily grows, the cinemas industry is growing fast especially due to popularity and commerciality. The recent in the cinemas industry is evolving on multiplex cinemas that combine cultural facilities such as theaters, restaurants, and shopping centers. Due to the rapid growth of multiplex cinemas, many researchers have studied the characteristics of visiting customers in Korea. Among them, selection attribute of multiplex cinemas, including the service quality and physical environment, is important because it may examines the cause of customer 's behavior. Thus, this research focuses on the effects of the selection attributes of the multiplex cinemas on customer satisfaction and their loyalty. This research suggests the guidelines for how cinemas should manage their customers and build their customers satisfaction and loyalty that improve business performance. Research design, data, and methodology - This study tests the structural relationship between selection attributes of multiplex cinemas, customer satisfaction, and loyalty. selection attributes of multiplex cinemas divide into five sub-dimensions such as movies facility quality, services, cleanliness, accessibility, and snack bars quality. In order to examine the purposes of this research, research model and hypotheses were developed. All constructs were measured with multiple items developed and tested in the previous studies. The data were collected from 100 students in their 10-20s and were analyzed using SPSS 22.0, SmartPLS 3.0 and fsQCA program. Result - The findings of this research are as follows. First, all selection attributes except cleanliness have significant positive impacts on customer satisfaction and loyalty. Second, customer satisfaction has significant positive impact on loyalty. Third, as a result of fsQCA, high satisfaction and high accessibility were the necessary conditions on loyalty. Fourth, the necessary conditions for male and female groups were different. Conclusions - The implications of this study are as follows. Overall, multiplex cinemas should manage selection attributes basically regardless of the type of theater. Especially, cleanliness was not significant, but the customer probably consider it an essential and basic factors. Also, they are able to manage the selection attributes differently depending on the type of gender. For the male customers, it is effective that centralized strategy and for female customers, it is effective that emphasized the multiplex cinemas image.

Factors Affecting Post-traumatic Growth of Maritime Police Officers (해양경찰공무원의 외상 후 성장에 영향을 미치는 요인)

  • Moon, Sung Mo;Park, Jong;Ryu, So Yeon;Han, Mi Ah;Choi, Seong Woo;Choi, Sung Soo
    • Journal of agricultural medicine and community health
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    • v.45 no.4
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    • pp.208-220
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    • 2020
  • Objectives: The purpose of this study was to identify factors influencing the posttraumatic growth of maritime police officers. Methods: The subjects include 293 maritime police officers that received basic and professional education at the Korea Coast Guard Academy on June 17~July 31, 2019. Data was analyzed in frequency, percentage, mean, standard deviation, t-test, variance analysis, Pearson's correlation analysis, and multiple regression analysis with the SPSS Version 21.0 program. Results: The findings show that the maritime police officers scored mean 39.72±16.56 points in posttraumatic growth. marital status(β=.194, p=.002), smoking(β=.152, p=.010), regular exercise(β=-.185, p<.001), total duration of service(β=-.154, p=.033), resilience(β=.310, p<.001), social support (β=.250, p<.001), and collective culture(β=.158, p=.004) had impacts on their posttraumatic growth. Conclusion: The findings of the study demonstrate that the posttraumatic growth of maritime police officers was under the influence of supports from families and peers, working environment, and culture as well as their individual characteristics.

Effect of Characterisitcs of Service Quality on Continuance Usage Intention of Digital Healthcare Service Using Mediating Factors of User Expectation and User Utility (디지털헬스케어서비스에서 서비스품질 속성이 지속사용의도에 미치는 효과연구: 사용자기대와 사용자효용 매개요인을 중심으로)

  • Jeon, Eun-Seon;Kim, Chul Soo
    • The Journal of Society for e-Business Studies
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    • v.26 no.2
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    • pp.1-17
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    • 2021
  • This paper elucidates the effect of characteristics of service quality on continuance usage intention of digital healthcare service using mediating factors of user expectation and user utility. First, we classified independent factors into three types such as service system characteristics, user characteristics, and healthcare service characteristics from the previous studies, and investigated the effect of three independent factors on continuance usage intention of digital healthcare service. Second, we analyzed the impact of two mediating factors, user expectation and user utility, on the continuance usage intention. We developed a research model that includes three types of independent factors, mediated factors of user expectation and user utility, and a dependent factor of continuance usage intention. We surveyed a total of 357 samples from digital healthcare service users and analyzed the research model. The research results significantly show that Characteristics of Users is essential factor impacting a dependent factor of Continuance Usage Intention. The results indicate the followings: (1) Characteristics of Users including the variables of Innovation impacts User Expectation, and User Expectation affects Users Utility, and Users Utility also affects Continuance Usage Intention. (2) Characteristics of Service Systems including the variables of Functionality, Compatibility, and Convenience and Characteristics of users of Innovation variable impact the mediating factor of User Expectation, and User Expectation also affects the factor of Continuance Usage Intention. (3) Characteristics of Healthcare Services including the variables of Reliability, Ease of Operation, Safety, and Accuracy impact User Utility, and User Utility also affects Continuance Usage Intention.

The Impacts of Particulate Matter on Urban Activities in Jongno-Gu, Seoul (미세먼지가 도시민의 활동에 미치는 영향 - 서울시 종로구를 대상으로 -)

  • Moon, Hyeong-joo;Song, Jaemin
    • Journal of the Korean Regional Science Association
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    • v.37 no.1
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    • pp.29-44
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    • 2021
  • Particulate matter(PM) is one of the leading causes of lung cancer. Recognizing its considerable risk to human health, people change their behaviors when a concentration level of PM is high. The impact of particulate matter on urban activities may vary depending on the lasting days of PM and PM matter alerts. In addition, the level of averting behavior may vary depending on the types and physical characteristics of urban activities and the degree of vulnerability to PM among people. Although the way people respond to PM may vary depending on these various factors, previous research evidence on this is very insufficient. Therefore, this study multilaterally analyzed the impact of PM on the urban activities in Jongno-gu, one of the CBD areas of Seoul. For this, we linked SKT's mobile phone signal data to land use data to extract the daily number of active people by urban activity types and ages. According to multiple regression analysis, the averting behavior varies depending on the type of urban activity, the physical characteristics of the place of activity(inside and outdoor), the lasting days of PM, PM alerts and the age of people. The results of this study can be used as basic data to policy makers who establish policies for adapting to air pollution policies by providing various effects of PM on the urban activities.

A Study on the Impacts of Shipping Service Firm's Perceived Relational Benefits on Switching Barriers and Customer Loyalty -Focusing on Tug Boat Service- (해운기업의 지각된 관계 혜택과 전환장벽 및 고객 충성도의 관계에 관한 실증연구 -예인서비스를 중심으로-)

  • Kim, Ikseong;Kim, Hyundeok
    • Journal of Korea Port Economic Association
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    • v.37 no.4
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    • pp.89-102
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    • 2021
  • The purpose of this paper is to study the impact of shipping service firm's perceived relational benefits on switching barriers and loyalty focusing on tug boat service. To achieve the purpose of the research, literature survey on existing literature, thesis, research report is performed and also reliability analysis, validity test and multiple regression analysis using SPSSWIN 18.0 is used in this research. To verify a research model and hypothesis, a questionnaire survey among employees of shipping companies and shipping agencies was executed. 76 copies of total 200 copies of questionnaires were collected and the number of questionnaire used for empirical analysis was 76 copies. The main results of the study are summarized as below. First, Hypothesis 1 "shipping service firm's perceived relational benefits has a positive impact on the switching barrier" was supported by this study. Second, Hypothesis 2 "shipping service firm's perceived relational benefits has a positive impact on the loyalty" was supported in this research. Finally, Hypothesis 3 "switching barrier has a positive impact on the customer's loyalty" was also supported. Further research can be extended by adding more questionnaires including more shipping service firms all over the nation.

A Comparison of Dietary Behaviors of Korean Adolescents before and during the COVID-19 Pandemic (코로나-19 유행 이전과 코로나-19 유행 시기의 청소년 식생활 행태 비교분석)

  • Lee, Jung Woo;Kim, Yookyung
    • Journal of Korean Home Economics Education Association
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    • v.35 no.2
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    • pp.61-72
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    • 2023
  • This study examined the changes of the dietary behaviors of Korean adolescents during the COVID-19 pandemic. Data were obtained from 227,139 students aged 12-18 who participated in the Korean Youth Risk Behavior Survey from 2018 to 2021. The participants were divided into two groups: 117,343 students from the 2018-2019 survey and 109,796 from the 2020-2021 survey. Multiple regression analyses were used to calculate the adjusted odds ratio (AOR) for dietary behavior changes between the two groups. The AOR for consuming carbonated beverages among those who consumed three or more times per week compared to those who did not consume carbonated beverages at all was 0.81 (95% confidence interval [CI]: 0.78-0.84), which significantly decreased during the COVID-19 pandemic (p<0.001). Similarly, the AOR for consuming sweetened beverages between those with three or more times and not at all per week was 0.69 (95% CI: 0.67-0.72) (p<0.001). In contrast, there was a significant increase in the AORs for consuming fast food (AOR: 1.15, 95% CI: 1.11-1.20) and skipping breakfast more than three times per week (AOR: 1.23, 95% CI: 1.20-1.26) during the same period. Fruit intake decreased during the COVID-19 pandemic (AOR: 1.26, 95% CI: 1.21-1.31). In conclusion, the COVID-19 pandemic had both positive and negative impacts on the dietary habits of Korean adolescents.