• 제목/요약/키워드: Moderation effect analysis

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Effects of Gratitude and Anticipation on Satisfaction: A Case Study in Indonesia

  • NOEGROHO, Gatoet Gembiro;SUHARYONO, Suharyono;SOLIMUN, Solimun;YULIANTO, Edy
    • The Journal of Asian Finance, Economics and Business
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    • 제8권2호
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    • pp.1215-1224
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    • 2021
  • This research aims to discuss the relationship between the courage, anticipation, and satisfaction comprehensively. This study will be complemented by gratitude as a variable that moderates the relationship between courage and anticipation, as well as the relationship between the courage and satisfaction. The large area as survey location is the reason for sampling conducted in 2 stages: (1) taking 15 districts through judgement sampling, (2) allocated sub-districts sample through proportional random sampling. The sample used in this study were 155 sub-districts in East Java. Respondents in each sub-district consisted of 1 farmer and 1 field extension officer to get a total of 310 respondents. The analysis method used to test the hypothesis was Structural Equation Modeling (SEM). The findings of this research are: (1) The courage of field extension officers' have a positive but non-significant direct effect on farmers' anticipation, however, the effect significantly strengthen with religiosity as moderation; (2) The courage of field extension officers' and farmers' anticipation have a significant and positive effect on satisfaction. This study will be complemented by gratitude as a variable that moderates the relationship between the courage and anticipation, as well as the relationship between courage and satisfaction.

Analysis of Purchasing Moderating Effect on Perfume Purchasing Propensities & Behavioral Attitudes

  • JANG, Hee-In;LIM, Ju-A;SO, Young-Jin
    • 웰빙융합연구
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    • 제5권2호
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    • pp.1-9
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    • 2022
  • Purpose: This study looked at perfume buying patterns among 328 adolescents. Research design, data and methodology: The purchasing behaviors and attitudes of adolescents were divided into clusters and whether the purchasing behaviors and attitudes of each cluster had a moderating effect on purchasing behavior factors was analyzed. Results: Group classification according to attitude toward perfume purchasing behavior was divided into group 1, which purchases perfume according to one's own subjective opinion, and group 2, who purchases perfume according to external factors. Among the six purchasing behavior factors, the internal pleasure-seeking (p.<001) and fashion-seeking (p.<001) factors were statistically significant in both clusters 1 and 2, and in cluster 2, economic feasibility (p.<001)) internal product. It was found to be statistically significant other than pleasure and trend-seeking, indicating that there is a difference between the two groups. Conclusion:Adolescents consider economic feasibility when purchasing perfume, so it is necessary to set low prices and diversify products for marketing plans for perfume products

Outcome and Antecedent of Organizational Effectiveness: Moderation Effect of Strategy

  • KIM, Boine
    • 동아시아경상학회지
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    • 제10권2호
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    • pp.1-17
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    • 2022
  • Purpose - This exploratory study analyzes the performance of the business from the HRM point of view. Analyzed the influence of HRM and organization effectiveness on business performance. Also moderating effect of the strategy is analyzed. Research design, data, and methodology - Two outcome variables are measured, non-financial performance and financial performance. Two organizational effectiveness variables are measured, job satisfaction and organizational commitment. And two HRM areas are measured, HRM practice and organizational culture. Finally, two strategies are measured as moderators, market strategy and product/service strategy. This study analyzed employees of 554 from the 7th HCCP. This study used SEM and MCFA. Result - The results of turnover intention, growth rate, and profit rate verified the influence of HRM and organizational effectiveness. Overall results showed a contrary effect of education & training system implement and participation on job satisfaction and organizational commitment. Among organizational culture, innovation and relation positively affect job satisfaction and organizational commitment. However, antecedents influencing turnover intention, growth rate, and profit rate bear no resemblance. And the MCFA result shows that strategy's group differentiation analysis is meaningful in turnover intention not in financial performance. Conclusion - Based on this study result, management suggestions for turnover intention, growth rate, profit rate, and organizational effectiveness are made. Especially, due to the company's strategy.

고객접점직원의 고객무례경험이 서비스 성과에 미치는 효과: 감정소진과 정서조절역량의 역할을 중심으로 (The Effect of Frontline Employees' Experienced Customer Incivility on Service Performance)

  • 김민성;허원무;김병수
    • 유통과학연구
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    • 제17권8호
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    • pp.107-118
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    • 2019
  • Purpose - The present study examines the effect of service employees' experienced customer incivility through their emotional exhaustion. We identified service employees' emotion regulation ability as a boundary condition (i.e., moderating variable) that decreased the positive relationship between service employees' experienced customer incivility and their emotional exhaustion. Furthermore, we also investigated the negative relationship between service employees' experienced customer incivility and their service performance via emotional exhaustion. Research design, data, and methodology - Drawing on AET (affective event theory) and COR (conservation of resources) theory, we developed three research hypotheses (i.e., mediation, moderation, and moderated mediation). Online panel survey data from 552 frontline employees at several service organizations (e.g., department stores, retail stores, hotels, restaurants, airlines, banking, insurance company, and etc) in South Korea were examined. To assess two types of validity (i.e., convergent and discriminant validity) and reliability of measurement model, we employed the CFA (confirmatory factor analysis) using M-plus 8.2 software. Internal consistency also was tested by Cronbach' α. In addition, we employed the SPSS PROCESS MACRO 2.16, which was recommended by Hayes (2013, 2015), to estimate mediation, moderation, and moderated mediation effects. Results - As predicted, the negative relationship between service employees' experienced customer incivility and their service performance was mediated by emotional exhaustion. Furthermore, service employees' emotion regulation ability also played a significant moderating role of the relationship between service employees' experienced customer incivility and emotional exhaustion, such that this relationship was less pronounced when service employees had a high level of their emotion regulation ability than when thir emotion regulation ability was low. Service employees' emotion regulation ability further moderated this mediation effect of service employees' experienced customer incivility on service performance through emotional exhaustion. These findings have theoretical implications for employees' experienced customer incivility and emotion regulation ability research and provide managerial implications for practitioners. Conclusions - This study empirically elaborated the previous model of service employees' experienced customer incivility and personal resource (e.g., emotion regulation ability) literature by presenting the findings that service employees' experienced customer incivility influences their service performance via emotional exhaustion and that emotion regulation ability effectively reduces this negative effect.

자영업자와 최저임금 인상 속도에 대한 선호 -소득 계층의 조절효과를 중심으로- (The Self-employed and Preference for the Speed of Minimum Wage Hike -Focused on the Moderating Effect of Income Class-)

  • 이재완
    • 한국콘텐츠학회논문지
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    • 제19권4호
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    • pp.403-412
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    • 2019
  • 최근 최저임금 인상 속도조절을 두고 자영업자와 근로자들 간에 논쟁이 제기되고 있다. 최저임금 인상이라는 재분배정책에 대해서는 물질적 자기이해관계에 따라 대립과 갈등이 존재한다. 따라서 본 연구에서는 물질적 자기이해관계 중 노동시장 내에서의 지위, 즉 자영업자인지 여부에 따라 최저임금 인상 속도 선호에 차이가 있는지를 분석하고자 하였다. 또한 같은 자영업자일지라도 최저임금 인상에 따른 비용을 어느 정도 감수할 수 있느냐에 따라 그 인상속도에 대한 선호에 차이가 있을 것으로 가정하여 소득 계층의 조절효과를 분석하였다. 이를 위해 일자리정책에 대한 설문데이터를 기반으로 한 다항 로짓모형을 활용하였다. 그 분석결과, 자영업자는 기준범주인 '인상 최소화'에 비해 '완만한 인상'과 '신속한 인상'을 덜 선호하는 것으로 나타났다. 다음으로 자영업자의 소득수준이 중산층에 해당하면 최저임금 인상에 대한 부정적 선호가 약화되는 것으로 나타났다. 본 연구의 시사점은 최저임금 인상 속도에 불만이 강한 영세자영업자의 소득을 보전해 주는 것이 사회적 갈등을 줄이는 처방될 수 있다는 점이다.

여대생의 여가소비유형에 따른 가족여가활동과 가족여가만족 및 여가이득과의 구조적 관계 (The Structural Relationship between Family Leisure Activities, Family Leisure Satisfaction, and Leisure Benefit of Women's College Students according to Leisure Consumption Propensity)

  • 주영애;홍영윤
    • 한국콘텐츠학회논문지
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    • 제17권7호
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    • pp.634-647
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    • 2017
  • 본 연구의 목적은 여대생의 여가소비유형에 따른 가족여가활동과 가족여가만족 및 여가이득과의 구조적 관계를 규명하는 데에 있다. 여대생을 대상으로 2016년 5월9일~5월30일까지 설문조사 한 257부 자료를 분석에 활용하였고. 자료처리는 SPSS 18.0과 AMOS 18.0을 이용하여 분석하였다. 분석 결과, 가족여가활동은 가족여가만족에 유의한 영향을 주며, 가족여가만족이 여가이득에 유의한 영향을 주는 것으로 나타난 반면, 가족여가활동이 여가이득에 미치는 직접적인 영향은 없는 것으로 나타났다. 여가소비유형에 따른 가족여가활동과 가족여가만족 및 여가이득의 차이를 보면, 가족여가활동과 가족여가만족의 영향 관계에서 통계적으로 유의한 차이를 나타냈다. 즉 가치추구 여가형이 가족여가활동을 할수록 가족여가만족에 가장 큰 영향을 받는 것으로 나타났으며, 다음으로는 소극적 이상추구 여가형, 실리추구 여가형 순으로 나타났다. 여가소비유형에 따라 가족여가활동에 대한 만족이 다르다는 점을 확인할 수 있었다.

주관적 사회경제적 지위, 연령, 공정성 인식 간의 관계: 연령의 조절효과를 중심으로 (The Relationship between Subjective Socioeconomic Status, Age and Perception of Justice: Focusing on the Moderation Effect of Age)

  • 정주리;이지혜
    • 한국심리학회지 : 문화 및 사회문제
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    • 제28권2호
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    • pp.219-239
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    • 2022
  • 본 연구는 전국에 거주하는 국내 성인 남녀 508명을 대상으로 주관적 사회경제적 지위와 공정성 인식(자기 분배공정성, 자기 절차공정성, 일반 분배공정성, 일반 절차공정성)간의 관계를 알아보고, 연령(20대와 30대 이상)에 따른 조절효과가 나타나는지 검증하였다. 이를 위해 개인의 공정성 인식과 주관적 사회경제적 지위를 측정하는 자기보고식 설문조사를 진행하였으며, SPSS 27과 PROCESS Macro 4.0 프로그램을 활용하여 연구변인 간의 상관관계를 확인하고, 연령대별 연구변인의 차이를 분산분석으로 검증하여 연령구분이 타당한지 살펴본 후, 조절분석을 실시하였다. 본 연구의 주요 결과는 다음과 같다. 첫째, 주관적 사회경제적 지위는 자기 분배공정성, 자기 절차공정성, 일반 분배공정성, 일반 절차공정성 모두와 정적인 관계를 보였으며 연령과 부적 관계를 보였다. 둘째, 연령은 자기 및 일반 분배공정성, 자기 절차공정성과 부적인 관계를 보였으며, 일반 절차공정성과의 관계는 유의하지 않았다. 셋째, 연령대별 연구변인의 차이를 확인한 결과, 20대는 30대 이상과 상이한 특징을 보였으나, 30대 이상에서는 유의한 연령대별 차이가 나타나지 않았다. 넷째, 자기 분배공정성과 일반 절차공정성에 대해서만 연령의 유의한 조절효과가 나타났다. 구체적으로 자기 분배공정성의 경우, 30대 이상의 집단에서 20대보다 주관적 사회경제적 지위와 자기 분배공정성의 정적 관계가 더 강하게 나타났다. 일반 절차공정성의 경우, 20대에서는 주관적 사회경제적 지위가 일반 절차공정성을 유의미하게 예측하지 못하였으나, 30대 이상의 경우 주관적 사회경제적 지위가 일반 절차공정성을 정적으로 예측하였다. 본 연구는 20대와 30대 이상의 연령대를 비교하였을 때 주관적 사회경제적 지위와 공정성 인식 간의 관계 양상이 다르게 나타남을 밝혀 주관적 사회경제적 지위와 공정성 인식에 대한 세대 간 인식 차이를 제시했다는 점에서 의미가 있다.

Voluntary Disclosure, Financial Reporting Quality and Asymmetry Information

  • SUHARSONO, Riyanto Setiawan;NIRWANTO, Nazief;ZUHROH, Diana
    • The Journal of Asian Finance, Economics and Business
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    • 제7권12호
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    • pp.1185-1194
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    • 2020
  • This study aims to test Voluntary Disclosure, Quality of Financial Reporting and Information Asymmetry as Moderation Variables. The Voluntary Disclosure variable is calculated using the Index Disclosure. This research uses quantitative methods and uses partial least square with EViews data analysis. The research sample consisted of 225 manufacturing companies listed on the Indonesian stock exchange for the period 2016-2018. The results of the study state that voluntary disclosure has a positive and significant effect on the quality of financial reporting through asymmetric information. The relationship between voluntary disclosure and asymmetric information has a negative effect on the quality of financial reporting, states that the disclosure of voluntary reports to companies can prevent information asymmetry, as well as the relationship of voluntary disclosure to information asymmetry states that companies that make voluntary disclosure will increase the interest of investors and other stakeholders. The quality of financial reporting states that if there is information asymmetry, the quality of financial reporting will also decline. The low value of relevance will affect the level of large or small information gaps between management and investors. The quality of financial reporting with increased relevance means that asymmetric information will have a negative impact on financial reporting.

The Effect of Demographic Characteristics on Job Performance: An Empirical Study from Pakistan

  • KHAN, Sherbaz;RASHEED, Rizwana;RASHID, Aamir;ABBAS, Qamar;MAHBOOB, Farhan
    • The Journal of Asian Finance, Economics and Business
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    • 제9권2호
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    • pp.283-294
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    • 2022
  • This holistic research focused on the interactive relationship of different factors with a unique relationship with the dependent variable. The first research objective of the study was to identify the most significant factor that has an impact on Job performance while being mediated. The second objective was to see the moderating effect of gender on the relationship between transformation leadership and innovation on job performance. This research followed a purely quantitative research paradigm with a structured questionnaire to quantify the information collected from 96 respondents for the empirical analysis. For testing the research hypotheses, IBM SPSS version 24 and SmartPLS version 3.2.8 softwares were used to run the structural equation modeling to establish the causal relationship between the study variables. Most of the variables were found with a significant impact on job performance. Further, the hypotheses H3, H6, and H10 were rejected as these contributed insignificant towards the research model. This research was limited to specific educational institutions and businesses, and the timeframe was restrictive. The findings of this research can benefit policymakers and the operational side of various industries. Future research may consider the difference in gender in predicting employee engagement through leadership and innovation.

The Authenticity of Business to Business Salespersons on Consultative Selling Competence: The Role of Customer Orientation

  • Jin-Hwan Lim;Min-Jae Park
    • 아태비즈니스연구
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    • 제14권4호
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    • pp.1-21
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    • 2023
  • Purpose - The study investigates the role of authenticity of B2B salespersons has on their consultative selling competence. The study also examines the mediating effect of customer orientation between the authenticity of B2B salespersons and their consultative selling competence, as well as the moderating role of trust in the buyer-seller exchange. Design/methodology/approach - This research utilized a covariance-based structural equation model technique. The study assessed the research model's moderation effects through a stepwise approach, which allowed for an examination of the moderating effect of trust in the buyer-seller relationship. Findings - As a result of structural equation analysis, this study found that the authenticity of B2B salespersons influences their consultative selling competence by mediating their customer orientation significantly. In addition, trust in the buyer-seller exchange plays a significant role as a moderating variable between customer orientation and competitive selling competence, but it is not significant as a moderating variable between the authenticity and customer orientation of B2B salespersons. Research implications or Originality - This research proposed the role of authenticity of the B2B salesperson as a key factor in the trust-based relationship and a key variable of consultative selling competence. The study has taken the research on the authenticity of the B2B salesperson one step further from the study of authenticity of the brand and the company's leadership.