• 산경연구논집
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• 제13권6호
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• pp.19-36
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• 2022

Purpose: The purpose of this study is to analyze the effects of COVID 19. The effects of COVID 19 are grouped into 5; economic stress, mental stress, health stress, task concern, self-confidence. We introduce the concept of personal ambidexterity that is necessary power for cabin crews to provide appropriate and efficient service to passengers. Ambidexterity consists of exploiting existing resources to sustain and exploring the new including method of performing task, customer, market etc. The former is necessary to maintain present condition while the latter is necessary to prepare for the future. Also motive is considered as a stimulating factor for task. Previous studies show that motive affects ambidexterity and we try to analyze whether COVID 19 effects influence this relationship. Research design, data, and methodology: Considering the relationship between the variables, we designed to measure the influence of the effects of COVID 19 by analyzing the moderating effects of them. For empirical analysis we distributed survey questionnaire and collected. Total of 361 samples are used fo the analysis. For analysis program, SPSS version 23 was used. Regression analysis and moderating effect analysis were conducted. Results: Study results show that first, the variables of economic stress, mental stress, health stress, task concern, self confidence affects personal ambidexterity and service provision. Also ambidexterity affects service provision significantly. Among COVID 19 effects, economic stress, task concern, and self confidence has moderating effects. On the other hand, new work environment does not have moderating effect. Conclusions: In conclusion, the effects of COVID 19 are wide and various. Among them the most serious effect is that COVID 19 is depriving workers of self confidence and passion toward the work. To remedy stresses and restore self confidence and passion, each worker should make his/her own efforts, such as, learning more to become more competitive, also firms should do make efforts to protect employees and to rebuild trust between firm and employees in every respect. Especially firms should realize that economic stress can be treated by economic compensation as the situation turns to normal but trust as well as self confidence and passion is not easy to restore.

• 한국컴퓨터정보학회논문지
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• 제22권9호
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• pp.179-185
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• 2017

The purpose of this study was to investigate the relationships between occupational identity, occupation satisfaction, and self-efficacy of care workers in care hospitals and to draw implications for improving the quality of care services. In order to accomplish the purpose of this study, the occupational identity of care workers in care hospitals as an independent variable, occupation satisfaction as a dependent variable of occupational identity, and self-efficacy as a moderating variable were selected. The causal relationships between occupational identity and occupation satisfaction and the moderating effect of self-efficacy were analyzed. As a result of the analysis, the occupational identity of care workers in care hospitals showed significant effects on occupation satisfaction and job commitment. Also, the effects of occupational identity on occupation satisfaction and job commitment differ depending on self-efficacy, which means that moderating effects of self-efficacy are significant. Based on this analytical results, the theoretical and policy implications of this study were suggested, and the directions and limitations of this study were suggested.

• 한국컴퓨터정보학회논문지
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• 제20권12호
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• pp.129-136
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• 2015

In this paper, we propose a smartphone addiction affected adjustment to college life and the moderating effects of impulsivity in the relations between smartphone addiction and adjustment to college life. For this, it conducted the questionnaire with 348 college students who showed higher use of smartphone and analyzed the data from the questionnaire. The results of the analysis are as follows. It was found that smartphone addiction had significant influences on the adjustment to college life. As a result of examining the moderating effects of impulsivity in the relations between smartphone addiction and adjustment to college life, there were the moderating effects of impulsivity. This study was available in giving useful suggestions to prevent smartphone addiction and help college students adjust to their college life through impulsivity control.

• 한국간호교육학회지
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• 제22권1호
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• pp.14-24
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• 2016

Purpose: The purpose of this study was to identify the impact of academic stress on depression suffered by college nursing students and the moderating effects of academic resilience. Methods: For this survey, 257 students (1st and 2nd year) participated, and it was performed over two weeks in September 2014. In this study, statistical analysis was conducted using SPSS 18.0 for Windows and as a t-test, ANOVA, Pearson correlation, and multiple regression analysis. Results: The students' academic stress had a significant impact on their depression (${\beta}=.279$). The moderating effects of academic resilience did not have a significant impact, which is presumably as a result of there being more complex, nonlinear effects, rather than a simple, linear relationship between academic stress and resilience. Conclusion: It may be incorrect to assume that academic resilience is a moderating variable that lessens academic stress. It is implied that academic resilience can have a significant impact when internal and external support conditions are met, and that the effects can be reinforced when family support, a learning environment, and improved adaptability to life at school are also provided.

• Asia pacific journal of information systems
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• 제33권3호
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• pp.677-701
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• 2023

With the rapid advancement of social media analytics and artificial intelligence, many studies have used online customer reviews as an important source to measure service quality in many industries, including the hotel industry. However, these studies have failed to identify the relative importance of different dimensions of service quality and their role in customer satisfaction. To fill this research gap, this study aims to identify the effects of service quality on hotel customer satisfaction from the multidimensional perspectives using sentiment analysis with self-training on online reviews. Additionally, the moderating role of the brand of origin for each service quality dimension is also investigated. Drawing on the SERVQUAL model and brand of origin concept, this study develops 12 hypotheses and empirically tests them using 30,070 online customer hotel reviews collected from TripAdvisor.com. The results indicated that overall service quality and each dimension of SERVQUAL significantly influenced customer satisfaction of hotels. The results also confirmed the moderating effects of brand of origin on overall service quality. However, the moderating effects of brand of origin for the tangible, reliability, and empathy dimensions of service quality were significant, whereas the effects for responsiveness and assurance were not. This study sheds new light on service quality measurement by analyzing the multidimensional features of service quality and the role of brand of origin in the hotel service context.

• 한국병원경영학회지
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• 제16권4호
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• pp.111-130
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• 2011

The purpose of this study is to find moderating effects of re-use intention by trust factors between patients satisfaction and hospital images. Survey a general hospital in Seoul was performed, and a total of 202 questionnaires has been analyzed. Result of multiple regression analysis are verified moderating effects by trust factors with hospital image and re-use intention(F=8.223**). And patient satisfaction and re-use intention are verified moderating effects by trust factors(F=4.255*). In addition, classify them into high trust group and low trust group by median split method, even if there are felt the equal level of satisfaction or image that high trust group will be re-visit the hospital better than low trust group. As a result, trust factors must consider different level from satisfaction or image, it is necessary that hospitals will be prepare to improve the trust.

• 융합정보논문지
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• 제9권9호
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• pp.175-184
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• 2019

본 연구에서는 다문화 청소년의 문화적응 스트레스가 학교적응에 미치는 영향에서 교사 지지의 조절효과를 분석하고자 하였다. 이를 위해 한국청소년정책연구원에서 구축한 다문화청소년패널조사(MAPS)의 1,329명의 다문화청소년들을 대상으로 조사된 6차년도(2016) 청소년 조사데이터를 활용하였다. 다문화 청소년의 학교적응 종속변수로, 이들이 경험한 문화적응 스트레스를 독립변수로, 교사 지지를 조절변수로 하여 SPSS 22.0을 통해 빈도분석, 기술통계분석, 조절회귀분석을 하였다. 분석결과, 첫째, 다문화 청소년은 문화적응 스트레스를 경험하고 있었으며, 문화적응 스트레스가 높아질수록 학교적응이 낮아지는 것을 알 수 있었다. 둘째, 다문화 청소년의 문화적응 스트레스가 학교적응에 미치는 영향에서 교사지지는 통계적으로 유의한 조절효과가 있는 것을 알 수 있었다. 본 연구결과를 토대로 다문화 청소년의 문화적응 스트레스를 줄이고, 학교적응 수준을 높이기 위하여 필요한 지원방안 및 교사의 역할, 후속연구에 대해 논의하고 제언하였다.

• 유통과학연구
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• 제13권11호
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• pp.111-121
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• 2015

Purpose - This study's purpose is to investigate the impact of supply chain management (SCM) factors among targeted Korean distribution firms. Antecedents are established for supply chain orientation (SCO) for the management and organization of cultural assets. The research sets up SCO corresponding to management cultural assets and to organizational factors in the results. The research model is created to examine the SCO based on a strategic perspective and the operational performance of the SC and SCM. In addition, an integrated model is constructed to analyze the moderating effect by setting partner cooperation as a relational capital factor. The main aim of this study is to analyze the characteristics of the supply chain structure as a source of competitive advantage for distribution service firms participating in the supply chain. In the moderating effects analysis, the role of partner cooperation as relational capital is examined in detail. Research design, data, and methodology - The study examined the existing research related to supply chains, discussing the antecedents of the performance of SCM and SCO. SCM was established with the partner's cooperation as relational capital. Including the moderating effects of the partner cooperation, the research proposed a seven hypotheses path analysis model. The samples were collected from the Korean export enterprises in the distribution service sector, with 185 samples selected for the final analysis. To try and measure the four latent variables presented in the analysis model based on existing studies, 22 measurement items were used. The empirical analysis used the appropriate PLS (partial least squares) method on the path analysis reliability and validity and for common method bias. After testing the seven hypotheses, the research tested the moderating effects to the path analysis. Using PLS as structural equation modeling, the seven hypotheses were tested including the moderating effects of the partner relational capital on the 185 samples. Results - In the results, the SCO had a positive impact on both SCM and the relational capital of partner cooperation. The SCM had a significant impact on the operational performance of the SC. Further, partner cooperation also had a significant impact on SCM and the operational performance of the SC. The moderating effect analysis of the SCM and partner cooperation found a significant impact on the operational performance of the SC. On the other hand, the moderating effect of the SCO and partner cooperation did not affect the SCM. Conclusion - The results of this research show that the existing supply chain-related research can be applied to the operational performance of the SC for a Korean distribution service firm. In view of the fact that SCO is a source of competitive advantage, it should be taken into account when a firm wants to improve the performance of the SCM of the distribution service. This is because it can be assumed that SCO plays a role in supply chain management for the distribution firm.

• 농촌지도와개발
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• 제27권1호
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• pp.17-31
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• 2020

The study aims to identify the moderating effects of involvement on satisfaction, recommendation, and revisit intention in insect exhibition. Tourism motivation and involvement are crucial factors influencing visitors satisfaction. Particularly, the study aim to examine the moderating effects on tourism involvement between tourism motivation and visitors' satisfaction. Data were collected from 346 usable questionnaires among visitors of the pet insect competition. Results of a factor analysis yielded three dimensions of tourism motivation which are insect experience/learning, recreation/escape, and social and friendship. Hierarchical regression analysis indicates that insect experience/learning motivation and recreation/escape motivation influence visitors' satisfaction, Results also show that visitors' involvement has moderating effects on satisfaction. It was suggested that visitors' motivation and involvement be considered in insect exhibition and events.

• 한국정보시스템학회지:정보시스템연구
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• 제28권4호
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• pp.293-311
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• 2019

목적 본 연구는 2011년부터 8년간의 영문문헌에 대해 메타분석법을 이용하여 소셜미디어의 사용과 학습성과간의 관계를 규명하고자 하였다. 또한 소셜미디어 사용 상황과 연구분석방법론 변인의 조절효과 여부를 분석하였다. 연구방법론 주요 연구방법으로 유사한 연구 의문점이 제시된 선행의 실증연구들에 대해 메타분석기법을 사용하였으며, 문헌분석을 통해 정량적 데이터를 도출하고, 이를 실증 분석하였다. 연구결과 연구결과로 소셜미디어의 사용과 학습성과간에는 정의 상관을 보였으며, 상황변수와 연구방법론 변수가 조절효과를 보였다. 상황변수의 구성개념으로는 소셜미디어형태, 사용자 집단, 플랫폼 종류 등으로 하였고, 분석을 위한 측정방법 변수에는 측정모형, 데이터속성 등의 개념으로 구성하였다.