• 복식
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• 제61권1호
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• pp.34-46
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• 2011

The purposes of this study are to classify apparel service quality elements using the Kano's model, and to identify how much service quality can increase the degree of customer satisfaction when the service quality is fully fulfilled. Women over 20 years-old from metropolitan areas participated in the study. Data from 254 questionnaires were used for the statistical analysis. The results were as follows: First, 17 service quality elements were categorized into one-dimensional quality which could lead to both satisfaction and dissatisfaction, and 3 services quality elements were categorized into indifferent quality which neither result in satisfaction nor dissatisfaction. Second, potential customer satisfaction improvement(PCSI) Index was developed using Kano model and CS coeffient. Findings of this study provide both industry and academic researchers with a guide to increase customer satisfaction in fashion retail store.

• Journal of Biosystems Engineering
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• 제11권1호
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• pp.1-7
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• 1986

An 8-degree of freedom mathematical model for the motion of power tiller was developed. The model was designed to predict the motion characteristics under the given field and operating conditions. The simulation model devleoped in this study can be used to characterize the behavior of power tiller and to find ways for potential improvement of power tiller design from the viewpoint of stability increment.

• 한국소음진동공학회논문집
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• 제26권5호
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• pp.584-593
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• 2016

In this study, an improvement design method for reducing the vibration of fenders equipped in a tractor is proposed through the establishment of a finite element model and the topology optimization. As the original shapes of the parts cannot be altered, an improved design model was derived in which a stiffener was attached to the border of parts. Thus, the first resonance frequency was increased by approximately 16 Hz, which was confirmed to be the frequency interval for avoiding the idle and operating frequency of the engine. Finally the improved design model was applied to confirm the effect of vibration reduction. Therefore, it can be concluded that the improved design model of the tractor fender is effective at reducing vibrations of the tractor fender.

• 대한산업공학회지
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• 제32권2호
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• pp.153-162
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• 2006

Customer satisfaction is an ever-growing concern of management throughout the world. To find the way to increase customer satisfaction, we must understand customer requirements. Kano distinguishes between three types of product requirements (must-be, one-dimensional, attractive requirement) which influence customer satisfaction in different ways when met. In this paper, potential customer satisfaction improvement (PCSI) index was developed using Kano model and CS coefficient. Timko has developed customer satisfaction (CS) coefficient based on Kano model. The PCSI index represents how much a service feature can increase the degree of customer satisfaction when the service feature is fully fulfilled. In order to explain the meaning of PCSI index, a case syudy of a Family Restaurant is done. It is also discussed how to use the index strategically.

• 대한기계학회논문집B
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• 제33권11호
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• pp.909-915
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• 2009

In this paper, a study of performance improvement for a centrifugal vertical pump having specific speed of 330 is introduced. The existing model has high efficiency but needs better NPSH required performance. Such that new pump model is designed to obtain larger suction specific speed. 6 design parameters considered to affect pump performance are selected for impeller design. Key design parameters are investigated using by design of experiments and CFD, and impeller inlet diameter is increased to get better suction performance. The amount of inlet diameter increase is determined by using cavitation analysis. The results show that new design model has higher efficiency and better NPSH required performance than the existing model.

• 한국정밀공학회지
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• 제27권2호
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• pp.86-93
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• 2010

The tilting index table has attached to CNC machining center with 3axes, it can be improvement of its performance and its machining efficiency. The tilting index table is a key unit in order to manufacture some non-rotational and 3-dimensional parts, using the conventional machining center. In this study, structural analysis is carried out by FEM simulation using the commercial software ANSYS Workbench 11 to develop tilting index table using direct drive motor. The shape of the tilting index table obtained from the optimization was analyzed and compared with the initial model. Also, the initial model was modified based on the optimization model and the result was verified to have the acceptable improvement.

• International Journal of Aeronautical and Space Sciences
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• 제7권1호
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• pp.1-12
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• 2006

In this study, a surrogate model is applied to multi-objective aerodynamic optimization design. For the balanced exploration and exploitation, each objective function is converted into the Expected Improvement (EI) and this value is used as fitness value in the multi-objective optimization instead of the objective function itself. Among the non-dominated solutions about EIs, additional sample points for the update of the Kriging model are selected. The present method was applied to a transonic airfoil design. Design results showed the validity of the present method. In order to obtain the information about design space, two data mining techniques are applied to design results: Analysis of Variance (ANOVA) and the Self-Organizing Map (SOM).

• Journal of Information Processing Systems
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• 제14권3호
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• pp.607-620
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• 2018

The problem surrounding methods of implementing the software testing process has come under the spotlight in recent times. However, as compliance with the software testing process does not necessarily bring with it immediate economic benefits, IT companies need to pursue more aggressive efforts to improve the process, and the software industry needs to makes every effort to improve the software testing process by evaluating the Test Maturity Model integration (TMMi). Furthermore, as the software test process is only at the initial level, high-quality software cannot be guaranteed. This paper applies TMMi model to Automobile control software testing process, including test policy and strategy, test planning, test monitoring and control, test design and execution, and test environment goal. The results suggest improvement of the automobile control software testing process based on Test maturity model. As a result, this study suggest IT organization's test process improve method.

• 기술혁신연구
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• 제13권3호
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• pp.175-196
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• 2005

This Paper examines analytic studies of the evaluation system used for evaluating government-supported R&D Institutes (GSRIs), and designs a new model for analyzing the evaluation system's effectiveness. The analytic models in existing studies use the meta evaluation and balanced scorecard (BSC) models. However, theses studies focused on the structure and elements of the evaluation system for examples, the appropriateness of the elements within the evaluation system and the balance of the evaluation index. Accordingly, the effectiveness of the GSRI evaluation system, that is, the evaluation's influence on GSRI performance improvement was not analyzed. This study uses the institution theory and contingency theory perspectives as related to government organization management to develop an analytical model of GSRI evaluation system effectiveness. The new model proposes an analytical approach for improving the effectiveness of the GSRI evaluation system in an institutionalized environment.

• 한국소음진동공학회:학술대회논문집
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• 한국소음진동공학회 2005년도 추계학술대회논문집
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• pp.55-58
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• 2005

This study was Performed to grasp of the problem and improvement in traffic noise environmental impact assessment(EIA). National institute of environmental research(NIER) traffic noise prediction model is in general use in internal EIA. In this study, NIER noise prediction model need to improve in that the predicted results lower than the measured results. The other predict model(KLC KEI) is more accurate. Also the volume and speed of traffic is need to standardize in traffic noise prediction.