• Journal of Service Research and Studies
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• v.7 no.1
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• pp.53-64
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• 2017

Recently meet the growing needs of customers and has increased, the need for training of customer contact staff in order to improve and increase customer satisfaction. These service training is because it improves the service capabilities of contact for customer-facing employees to respond to customers as well as to improve customer satisfaction. This study is placed in the field after the service training aimed at Customer contact staff joined in 2013~2016 in the first half of these new recruits training education working in the Seoul Metro customers respond to customers in customer contact and practical services it will proceed to the empirical study of how this affects the satisfaction and loyalty to the organization for the job than to find a better improvement in the educational program.

• The Korean Journal of Community Living Science
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• v.27 no.spc
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• pp.681-688
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• 2016

This study examined the effective uses of an ecosystem service value assessment in the fields of rural planning and development through archiving and reviewing/analyzing existing concepts, evaluation methods and prior examples of Ecosystem services. Based on land cover analysis, this study evaluated the usability changes in the ecosystem service value for a period spanning 1975 to 2000. The results from the countrywide data survey (with an exception of Jeju island) showed a 33.15% decrease in ESV by 2000. The total ESV represented 5,385 million USD in 1975, and 3,600 million USD in 2000 of the study area. In addition, the ecosystem service value with a scale of metro cities and provinces was also examined. The ESV of most regions decreased by 2000, but Daejeon and Kyeongnam, and Kyeongbuk provinces increased. The trends of year to year changes in the ESV were very diverse throughout the country. Jeonnam showed the smallest decrease, 747 million USD, which is 59% of the ESV in 1975. Nevertheless, the despite the regional differences in available natural resources, the natural resource assets value is ultimately determined by rural development policies and regional economic attributes. Therefore, an ecosystem service must be considered as an important criterion for rural planning and development policy.

• Journal of the Korean Society for Railway
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• v.13 no.4
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• pp.389-395
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• 2010

This paper is about the copper slider with high electric conductivity and resistance arc. A new copper slider which has enhanced resistance against frictional wear was developed. By alteration of its material components and manufacturing process, its material property has been enhanced. To verify its enhanced wear-resisting capacity, a laboratory test and a field test were carried out. As the laboratory test, a dynamo test was performed and its test result showed that the developed new copper slider had superior wear-resisting capacity to the currently used copper slider. The new one showed double durability of the current one and normal wearing characteristics. A filed test was performed on the Metro subway lines at service by Seoul Metro. The field test showed similar results to those from the laboratory test, which the d eveloped new copper slider has double superior durability and sound wearing patterns. Authors strongly believe that the replacement of the copper slider currently in use by the developed new one will contribute to the economic and efficient operation of the subway line system

• Spatial Information Research
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• v.18 no.5
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• pp.1-11
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• 2010

Since January 2009, Seoul Metro Government(SMG) is operating own Network RTK Systems connecting four(4) GNSS Reference Stations which are installed inside Seoul Metro City area. SMG is currently providing VRS data service via wireless internet for Network-RTK and RINEX data observed from GNSS Reference Stations. This paper will discuss utilization of data available from SMG Network-RTK System for various applications, and present the test results on practicalities of Virtual RINEX data. For the utilization of data available from SMG Network- RTK system, 1)NTRIP data delivery of GNSS realtime observables streaming and converting to RINEX at receiving side, 2) monitoring deformation of bulky structures using GNSS observation were discussed. In addition to those discussion, 3) broadcasting VRS correction data for job site via radio modem after acquiring such correction data on-line using NTRIP based GNSS Internet Radio from SMG Network-RTK System were introduced. For the test results on practicalities of Virtual RINEX data, 1) the post-processing results of the GNSS observation data on a certain point with GNSS Reference Station data have been compared to the post-processing results of Virtual RINEX data on the same point generated from SMG Network-RTK System, and 2) VRS RTK positioning results for a certain point and post-processing results of Virtual RINEX data for the point were compared. The results showed only a few mm difference, and the high possibility for using Virtual RINEX data for post-processing applications.

• Journal of the Korean Society for Railway
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• v.12 no.4
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• pp.582-589
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• 2009

The energy generated by braking vehicle would simply be converted into waste heat by its braking resistors if no other vehicle is accelerating at exactly the same time. Up to 45% of the tractive power of vehicles capable of returning energy to the power supply can be regenerated during braking and that this energy can be used to feed vehicles which are accelerating at the same time. Such synchronized braking and accelerating can not be coordinated, the ESS(energy storage system, here after) stores the energy generated during braking and discharges it again when a vehicle accelerates. The ESS is able to store and discharge energy extremely quickly, consequently enabling a complete exchange of energy between vehicles, even if they are not braking and accelerating at precisely the same time, as is most frequently the case in everyday service. The energy saving rate is related to the headway. If the headway is long/short, the energy saving goes up/down, When the headway is short, the ESS can not save much regenerative energy. The headway of SeoulMetro line 2 as the worst case is very short in Korea urban transit system. So, the energy saving rate will be very low. If the ESSs are applied to another railway system, we can expect that the effectiveness is better than the results of SeoulMetro line 2. This paper presents effects of energy saving obtained by applying the ESS to SeoulMetro line 2.

• Korean Journal of Optics and Photonics
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• v.24 no.6
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• pp.297-310
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• 2013

With the explosive growth of internet data traffic due to the FTTH penetration, prevalence of smart devices and cloud network service, the demand for higher bandwidth is ever increasing with the pace of more than 40% annual growth. To accommodate ultra high bandwidth traffic, optical components in each hierarchy have progressed rapidly. WDM has begun to be deployed along with higher bandwidth service in the access network. Next-generation ROADM is under development for efficient network management in the metro network. For long-haul transmission, an advanced modulation scheme based on coherent transmission technology has been adopted to enhance spectral efficiency. In this paper, core components to meet the demands of high speed, high efficiency and low power consumption will be reviewed.

• Proceedings of the KSR Conference
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• 2008.11b
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• pp.698-705
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• 2008

Under the rapid change in environment of our society and culture, it is also called for a reform in railway management that has traditionally focused on transportation service. Thus developing a business model to use station buildings as a new source of profit has become a promising core business of railway companies. This study aims to find a way to maximize profits by strategically utilizing station buildings and thereby increasing accessibility to customers and consolidating facilities as a key service point. The subjects of this study include eight station buildings that can represent three types of railway stations including departure stations, junction stations, and metro stations. The researcher conducted an analysis on moving lines for examining user distribution and facility utilization within the selected buildings, a survey for collecting basic information on usage and measuring customer satisfaction of facility in the buildings, and a sight analysis to examine accessibility to the station buildings. On the basis of these analyses, the researcher examined the correlations between convenience, visibility, recognizability and functionality with regard to commerce, amenities, couches, direction boards, etc. within station waiting rooms. On the basis of the above analyses, the researcher provides a scheme to increase profitability in railway operation business and customer benefits of using station buildings by drawing up a plan to improve usage of station buildings and maximize profit-making potential for each category of station buildings.

• Proceedings of the KSR Conference
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• 2011.05a
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• pp.660-665
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• 2011

In this paper we investigated a variety of candidate trains in KORAIL and Seoul Metro Corp. for an experimental driving which would be in the prosecution of making functional and performance experimentation for the specified manual by this project. We examined many preliminary out-of-service trains and some kinds of spare trains to secure two composition of test-trains for CBTC evaluation and studied a remaking scheme to convert control vehicles of these trains to CBTC-functioned ones to choose a most suitable ones of them, so we will be make traveling tests on the test railroad with them.

• The Magazine of the IEIE
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• v.28 no.12
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• pp.61-73
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• 2001

근거리 통신 네트워크(LAN : Local Area Network), 원거리 통신 네트워크(WAN : Wide Area Network), 대도시 지역 네트워크(MAN : Metro Area Network)는 서로 다른 표준의 전송 속도 및 프로토콜을 사용하기 때문에 네트워크 연동 등에 있어서 비용 대비 성능을 최적화 하기에 매우 어려운 상황이다. 최근에는 서로 다른 이들의 네트워크에 소요되는 대역폭의 증가에 따라 통신사업자 및 장비업체에서는 각 네트워크의 전송속도가 초당 10기가비트로 수렴될 것으로 예상하고 있다. 10기가비트 이더넷 기술은 IEEE 802.3 그룹에서 표준화가 진행중인 초고속 LAN 기술로서 기가비트에 그쳤던 LAN의 속도 개선과 아울러 MAN-WAN의 종단 네트워크 일부로써 LAN을 사용할 수 있도록 하는 차세대 기간 네트워크 기술이다. 인터넷 서비스 제공자(Internet Service Provider)들이 10기가비트 이더넷 기술을 사용되면 LAN과 MAN/WAN으로 분리되었다. 네트워크 경계가 허물어질 것으로 예상된다. 특히 급증하는 향후 트래픽의 대부분이 인터넷 트래픽임을 감안하면 이에 적합한 해결책이 절실하게 요구된다. 본 고에서는 이러한 10기가비트 이더넷 기술과 관련된 국제 표준화 동향과 기술 요소 및 10기가비트 이더넷 기술을 이용하는 경우의 응용 사례를 살펴보고자 한다.

• Proceedings of the Korea Information Processing Society Conference
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• 2005.05a
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• pp.1525-1528
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• 2005

본 논문에서는 초고속인터넷 망에서 VoIP 서비스 제공시 적용할수 있는 망별 QoS 제공기술을 소개하고 이러한 QoS 기술들을 이용하여 통화품질을 개선할수 있는 방안을 제시하였다 . 초고속인터넷망의 QoS 기술은 적용방법에 따라 다양한데 본 논문에서는 IEEE 802.1P, IP TOS 기술, DIFFFSERV 기술, Traffic classification & Queuing, ATM QoS 기술 등을 소개하고 이러한 기술을 사용하여 초고속인터넷망중 Metro EtherNet 망, ADSL 망을 중심으로 VoIP 서비스시 성능을 향상 할 수 있는 방안을 제시하였다