• Title/Summary/Keyword: Measurement of Management Performance

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Fault Diagnosis and Performance Evaluation of Auxiliary Block for Korean High-Speed Railway (한국형 고속열차 보조전원장치 고장진단과 성능평가)

  • Kim, Seog-Won;Kim, Ki-Hwan;Kim, Sang-Soo;Koo, Hun-Mo;Joo, Hyun-Wook;Han, Young-Jae
    • Journal of the Korean Society for Railway
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    • v.9 no.5 s.36
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    • pp.612-617
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    • 2006
  • As the on-board electric devices determine the performances of vehicles, production of reliable devices is important. To keep the reliability of devices constant, management of performance evaluation of the on-board devices is crucial. Because temperature has a serious effect on failures of the components of the devices, its measurement is the first step for good management. In this study, we described performance characteristics of domestic auxiliary block developed through G7 project. We measured the performances of auxiliary block during test running by the developed on-line measurement system. After we save the input real-time data from each signal of Korean High Speed Train through the network line, we can acquire necessary information through post-processing program. We verify the motor block characteristics of Korean High Speed Train by this system.

A Study of Performance Measurement under New Environment of Firms (새로운 기업 환경에 요구되는 성과측정 방안)

  • Shin, Hyun-Dai
    • The Journal of Information Technology
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    • v.7 no.4
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    • pp.47-60
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    • 2004
  • The main purpose of the present study are as follows: First, through the extensive literature review, we tried to find out environmental changes in the management thoughts. Second, as we found a new paradigm on valuation-oriented management thoughts, we argued that cost/management accounting information should play key roles in creating values. Third, we pointed out that when firms used only financial performance measurements, problems could take places. Finally, especially to promote the organizational effectiveness and efficiency, we stressed that firms should use the balanced scorecard approach in performance measurements of its own organizations and personnels.

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Effective Management Education in the Cyber Space: An Exploratory Investigation (사이버 환경에서의 효과적인 경영 교육에 관한 탐색적 연구)

  • Park Byoung-Jin;Yum Ji-Hwan
    • Journal of Information Technology Applications and Management
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    • v.13 no.3
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    • pp.89-105
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    • 2006
  • Information revolution shifted the meaning of education from traditional face-to-face education to technology integrated virtual one, namely cyber education. A new way of education, however, has not constituted its methodological standards either performance measurement scheme. The study probes the critical factors that influence students' achievement and satisfaction especially in the cyber education environment. Using hierarchical regression, important factors for students' achievement and satisfaction in the management education environment are presented. The results indicate that students' individual characteristics are relatively less influential for cyber education success. Rather, institutional supports including provision of in-depth interaction among students and with the instructor are more critical. We can infer that cyber education essentially requires three factors: in-depth interactions with instructor collaborative environment among peer students technical support from the institution.

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A Study on the Development and Application of Performance Indicators for the Information Service System at the Academic Libraries (대학도서관 정보봉사시스템 성과지표 개발과 적용에 관한 연구)

  • Nam, Tae-Woo;Lee, Mu-Jin
    • Journal of Information Management
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    • v.40 no.1
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    • pp.1-27
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    • 2009
  • The study investigated the indicators for information service system performance measurement through the review on the related literatures, and developed 16 indicators for the performance measurement in 4 areas of library visit, lending, reference service and user instruction, and electronic service. And then with the indicators, the study surveyed 6 academic libraries including each 2 of large, middle, and small sized academic libraries. Based on the survey results, the study made a proposal for the application of performance indicator and the improvement of information service system performance.

A Comparition on the Knowledge Management Level of Small Firms (중소기업의 지식경영 수준 비교)

  • 강병영
    • Proceedings of the Korea Inteligent Information System Society Conference
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    • 2002.05a
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    • pp.294-301
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    • 2002
  • The purpose of this research is to investigate the level of knowledge management in Korea small firms. The research scheme was experimented through a questionnaire survey answered by 150 firms. The research model was composed of five groups : 1) knowledge management and business strategic, 2) a culture and structure for knowledge management, 3) learning process and community 4) information technology to support knowledge management 5) a reward and performance measurement. The results of this research indicated that the level of knowledge management is different according to the characteristic of small firms. The result of the empirical analysis can be summarized as follows : First, the business culture for knowledge management is not performed pertinently. Second, the learning process for knowledge management and a reward and performance measurement is insufficient. Third, the characteristics of a firm should be considered for measuring the level of knowledge management.

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A Comparition on the Knowledge Management Level of Small Firms (중소기업의 지식경영 수준 비교)

  • 강병영
    • Journal of Intelligence and Information Systems
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    • v.8 no.2
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    • pp.37-49
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    • 2002
  • The purpose of this research is to investigate the level of knowledge management in Korea small firms. The research scheme was experimented through a questionnaire survey answered by 150 firms. The research model was composed of five groups : 1) knowledge management and business strategic, 2) a culture and structure for knowledge management, 3) learning process and community 4) information technology to support knowledge management 5) a reward and performance measurement. The results of this research indicated that the level of knowledge management is different according to the characteristic of small firms. The result of the empirical analysis can be summarized as follows : First, the business culture for knowledge management is not performed pertinently. Second, the learning process for knowledge management and a reward and performance measurement is insufficient. Third, the characteristics of a fm should be considered for measuring the level of knowledge management.

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A Study on the Factors and Measurement of Quality of System Integration Service (정보시스템 통합 서비스의 품질요인 및 측정에 관한 연구)

  • 서창적
    • Journal of Korean Society for Quality Management
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    • v.27 no.4
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    • pp.20-41
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    • 1999
  • This study addresses the development of a quality measurement of information systems integration(SI) service. Several dimensions which affect on quality of systems integration service have been identified and tested. Also, a measurement tool(questionnaire) of the factors has been developed. To achieve above purpose, extensive literature review and in-depth interview with several SI managers and customers were used. We suggested the analysis framework including performance variables such as quality, customer satisfaction, intention of renewal contract, and contribution to better customer's information system and the quality factors as well. To verify the research framework, collected data from the survey was analyzed statistically. The data from 73 respondents was used for analysis. Consequently, we identified eight factors and developed a 41-item instrument with Likert 5 points to measure the quality of SI service. It was proved that the 41-item instrument suggested in this study was very useful to measure the performance of SI service such as quality and customer satisfaction. Also it was shown that the instrument measured intention of renewal contract and contribution of customer's information system well.

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A Study on the Difference in Expectation-Performance of Service Recovery Measurement Scale's 4 Dimensions both Korean Native Cattle Beef and Imported Beef Restaurant

  • Cho, Yoon-Shik;Lee, Mi-Ock
    • Journal of the Korean Data and Information Science Society
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    • v.19 no.4
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    • pp.1123-1131
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    • 2008
  • A considerable amount of research has focused on the dimensionality of service failure and recovery construct. This paper is focused on service failure and recovery in the Korean native cattle and imported beef restaurant industry in the Korea. So, this paper has adapted Kau and Loh's Service recovery measurement scale so that restaurant managers can use it to determine how customers perceive the service quality in Korean native cattle beef restaurant and imported beef restaurant. The purpose of this research is to test the difference in pre-purchase expectation and post-purchase actual performance of 4 dimensions between the restaurants that sell the beef of Korean native cattle and imported cattle. The paired t -test is used to test difference of pre-purchase expectation and post-purchase actual performance for service recovery measurement scale's 4 dimensions of the 2 restaurant types. But, there is significant difference between pre-purchase expectation and post-purchase actual performance in the 2 restaurant types.

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An Exploratory Study on the Project Performance by PMO Capability (PMO 역량에 따른 프로젝트 성과에 관한 연구)

  • Bae, Jae-Kwon;Kim, Jin-Hwa;Kim, Sang-Yeoul
    • Asia pacific journal of information systems
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    • v.18 no.1
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    • pp.53-77
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    • 2008
  • In recent years, although numbers of corporations are bringing in PMO, they seem to be indifferent to PMO performance measurement. This demonstrates that there are also other reasons beside performance measurement of information systems (IS) project being ambiguous by introducing PMO; the lack of acknowledging the concrete function of PMO, and the scarcity of empirical study about the effect of PMO on the project members and project performance. In this sense, this study is aimed at proposing a new research model in which project success factors (i.e., standardization, management advocacy, and staff expertise) affect PMO capability (i.e., knowledge management, resources management, and problem solving competency) positively, leading to project performance (i.e., task outcomes, psychological outcomes, and organizational outcomes) eventually. To empirically test the research model, data are surveyed from PMO department and IS department. To prove the validity of the proposed research model, PLS analysis is applied with valid 132 questionnaires. By employing PLS technique, the measurement reliability and validity of research variables are tested and the path analysis is conducted to do the hypothesis testing. The path analysis results can be organized into 7 ways in large scale. First, standardization of project success factors has a positive association with knowledge management, resources management, and problem solving competency of PMO capabilities. The findings of this result indicate that the multiple or single project management should satisfy standardization in order to operate an effective PMO. Second, management advocacy of project success factors has a positive association with knowledge management, resources management, and problem solving competency. Management advocacy refers to the willingness of management to provide the required resources and authority for project success. There is agreement among researchers regarding the importance of management advocacy for favorable PMO capability. Third, staff expertise of project success factors has a positive association with knowledge management, resources management, and problem solving competency. The findings of this result indicate that the formation of an exceptional consultant or members with a proficient knowledge for staff expertise of project member is the key factor to elevate the PMO capability. Past research suggests that experience and knowledge and the resultant familiarity with the problem faced can be an important determinant of PMO capability. A capable project with appropriate staff expertise means that it enjoys a diversity of abilities and experiences. Fourth, knowledge management competency of PMO capabilities has a positive impact on psychological outcomes but has no direct effect on task outcomes and organizational outcomes. In domestic case of S. Korea, PMO was finally introduced to many other corporations in 2005 though it started bringing in 2000. Therefore, it had neither a significant impact on the task outcomes nor organizational outcomes by lacking the contents and the infrastructure of the knowledge management because the knowledge consolidation and management period of PMO is comparatively shorter by terms than other foreign nations. Fifth, resources management competency of PMO capabilities has a positive association with task outcomes, psychological outcomes, and organizational outcomes. In addition, problem solving competency of PMO capabilities has a positive association with task outcomes, psychological outcomes, and organizational outcomes. Therefore, the findings of this results stress that PMO capabilities has a positive impact on project performance. Sixth, according to the path analysis of the hypothesis, which suggested in this research, problem solving competency is the PMO capability which is the key success factor for task, psychological, and organizational outcomes as an integrated performance model. Further, the analysis reveals that problem solving competency is an important factor for integrated performance model. The finding is in line with past IS research, which affirms that the work of IS projects is essentially a problem solving endeavor. Seventh, in the path analysis of the hypothesis in this research, the path of the management advocacy $\rightarrow$ problem solving competency $\rightarrow$ organizational outcomes appears to be the most important and strongest path. In brief, the finding of this study suggests that project success factors influence PMO capability positively, and project performance as well. From the results, it can be concluded that PMO helped great improve the project success rate and project performance. This study advances research on PMO capability in three important aspects. First, the findings of our study have implications for IS theory and future research. Our study contributes to IS theory by synthesizing concepts from PMO research and project management research with those in IS research. We proposed and tested PMO capability of IS projects and the findings of our investigation provided some preliminary answers to some of the questions raised. Secondly, this thesis does not only help depicting the concept of IT governance but also approaches empirically. It makes a gradual approach to the main content, step by step, in contrary of simple standard, scholastic way of thinking. Finally, we argued that this task-oriented(technical) view is not sufficient to adequately conceptualize IS project performance. Hence, we applied that the research on organization teams, which provides a flip viewpoint to that of project management research in that it gives more weight for psychological outcomes of organizational work groups, can be very helpful in reconceptualizing the IS project performance construct. The limitations of this study are also discussed to provide research directions for future research.

2007 Criteria for Malcom Baldridge National Quality Award (MBNQA 2007기준)

  • Choi, Sung-Woon
    • Proceedings of the Safety Management and Science Conference
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    • 2007.11a
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    • pp.311-317
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    • 2007
  • This study introduces 2007 criteria of Malcom Baldridge National Quality Award (MBNQA) for performance excellence. Baldridge criteria is composed of the seven categories such as leadership, strategic planning, customer and market focus, measurement, analysis, and knowledge management, workforce focus, process management, and results. Moreover this paper proposes various integrated systems with MBNQA.

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