• International Journal of Fuzzy Logic and Intelligent Systems
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• v.16 no.4
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• pp.308-317
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• 2016

Multiple evidences based decision making is an important functionality for computers and robots. To combine multiple evidences, mathematical theory of evidence has been developed, and it involves the most vital part called Dempster's rule of combination. The rule is used for combining multiple evidences. However, the combined result gives a counterintuitive conclusion when highly conflicting evidences exist. In particular, when we obtain two different sources of evidence for a single hypothesis, only one of the sources may contain evidence. In this paper, we introduce a modified combination rule based on the partial conflict measurement by using an absolute difference between two evidences' basic probability numbers. The basic probability number is described in details in Section 2 "Mathematical Theory of Evidence". As a result, the proposed combination rule outperforms Dempster's rule of combination. More precisely, the modified combination rule provides a reasonable conclusion when combining highly conflicting evidences and shows similar results with Dempster's rule of combination in the case of the both sources of evidence are not conflicting. In addition, when obtained evidences contain multiple hypotheses, our proposed combination rule shows more logically acceptable results in compared with the results of Dempster's rule.

• Journal of Information Technology Applications and Management
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• v.12 no.3
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• pp.111-128
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• 2005

This paper examines the validity of the newly developed IT consulting SERVQUAL measurement tool. In an attempt to measure Ire IS customers' expectations and perceived quality of the services they received, the researchers developed a diagnostic tool of SERVQUAL based on the solid theoretical background, which can specifically be applied to the IT consulting service sector. This on-going research so far, has been applied to six (6) different organizations that have received IT consulting services over the past years. From the preliminary data collected, the correlation and the factor analyses were conducted to understand the underlying concept and refinement of the measurement tool. Although the correlation analysis showed a little tendency of collinearity among some of the variables, all showed sound relationship of the proposed hypotheses. The exploratory factor analytic approach was chosen because it does not set any priori constraints on the estimation of components or the number of components to be extracted. The number of different factor solutions was extracted and tested to see which solution represents better grouping of the variables. The Crombach's Alpha was computed on different combinations of the factor solutions to ensure validity. The results show 8-dimensional IT consulting SERVQUAL measures which they are, assurance, knowledge & skill, customer relationship, support, empathy, process management, expertise, and education, seem more appropriate than the originally proposed 6 dimensions. The study approach was non-experimental cross-sectional research design. The longitudinal design of follow-up studies to periodically revise and refine current measure is strongly recommended for fine tuning of the tool.

• IE interfaces
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• v.17 no.3
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• pp.349-358
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• 2004

The organizations that adopted ISO 9000:1994 have upgraded to ISO 9001:2000 family through transition period by December, 2003. This paper focuses on the implementation of ISO 9001:2000 QMS in Busan and Kyungnam provinces where most machinery and metal manufacturing companies are located. Based on the questionnaire survey, we calculate ordinal association measures of requirements questions, perform factor analysis, and test three hypotheses to ascertain if there is any difference in implementing ISO 9001:2000 QMS. Results show that a professional manager-CEO maintains QMS general requirements(4.1), work environment(6.4), measurement analysis and improvement general(8.1), and monitoring and measurement(8.2) better than an owner-CEO. In addition, it has been found that customer focus(5.2) and improvement(8.5) are well maintained in companies by internal developmental reasons, and infrastructure(6.3) and purchasing(7.4) are well maintained by companies with long term implementation.

• The Journal of Information Systems
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• v.25 no.4
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• pp.63-85
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• 2016

Purpose While the popularity of C2C auction platforms such as eBay is gradually decreased, this domain is still undermined to explain online bidding behaviors. Online bidders sometimes engage in impulsive bidding due to some of the online auction characteristics. Therefore, this study develops and tests a model of the impulsive bidding exhibited by online bidders in C2C auction platforms. Based on S-O-R framework, our model posits that both perceived time-pressure and competition intensity affect cognitive absorption which ultimately influences the impulsive bidding. Design/methodology/approach This study collected survey data from 214 C2C auction participants, who have prior experience on impulsive bidding and tested both measurement model and structural model by using CB-SEM (covariate-based structural equation modelling) technique. In this study, by using AMOS 20.0, we tested the measurement model for its overall fit, item reliability, and validity and further conducted the structural model to test our proposed hypotheses. Findings Based on our results, we found that perceived tim-pressure and competition intensity were positively related to cognitive absorption. We also found that the cognitive absorption was positively associated with impulsive bidding behavior. In this study, by developing our research model in S-O-R framework, we provide an alternative theoretical mechanism to describe online impulsive bidding behavior.

• Journal of Information Technology Applications and Management
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• v.20 no.3
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• pp.143-167
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• 2013

The main propose of this research is to examine the performances in ERP introduced enterprises by utilizing BSC model proposed by Kaplan and Norton [1992], to realize this goals, a theoretical review on ERP, BSC, and other related issues is performed in advance, accordingly, research model was generated. In conceptual model analysis, we focused on casual relationships among four performance measurement indicators after introduction of ERP proposed by Kaplan and Norton [2000]. To test the model, structural equation modeling is employed to analyze data collected from 164 enterprises which have introduced ERP for more than 1 year. Survey respondents were confined within the representatives of each enterprise's ERP. Hypotheses proposed in our research are tested by covariance structure model, results are listed as follow : First, learning and growth performance is significant factors for improving both internal process performance and customer performance; second, process performance has a positive impact on customer performance third, despite that customer performance is positively related to financial performance, no direct relationship is found between internal process performance and financial performance, an indirect relationship is built through intermediate medium of customer performance. Based upon these results, we discuss implications at the latter part of paper. Meanwhile, we also provide research limitations, and future research in the final section.

• Proceedings of the Korea Inteligent Information System Society Conference
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• 2001.01a
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• pp.373-377
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• 2001

This study is to examine the factors that influence the performances of service quality in university hospitals by investigating systematically the condition of service quality. A synthesis of the health care quality is conducted to identify physical quality, operating process quality, and human resources quality that relate to both the overall satisfaction and intention of revisit. Based on the proposed hypotheses, the relationships between the service quality factors and performance are examined using data collected from 167 patients in three hospitals, Korea. Reliability and validity tests are performed for examining its relationship with service quality in health care systems. Total eight independent variables with respect to three service quality levels and two dependent variables for performance are identified for relationships between service quality and performance in health care systems. The results provide health care managers with a managerial insight to the planning function of performance with service quality in health care systems as well as other operations (business, government, or other service organizations) systems. Implication of the study for theory, future studies, and practices are discussed.

• Korean Management Science Review
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• v.31 no.4
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• pp.135-150
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• 2014

This paper analyzes the operational efficiency of 91 individual retail stores in Seoul by a two-step procedure. In the first step, a data envelopment analysis (DEA) model is used to identify the efficiency scores. Three inputs (store size, number of items, and number of employees) and two outputs (sales and number of customers) are used for the efficiency measurement. In the second step, a Tobit regression model is used to identify the drivers of efficiency. DEA efficiency scores are used to test hypotheses on the impact of five independent variables, namely store age, number of items per store size, number of items per employee, trade area index, and number of competitors. Results of the Tobit analysis show that number of items per store size, number of items per employee, and number of competitors play a significant role in influencing the operational efficiency of retail stores. Managerial implications of the study are discussed.

• Nutritional Sciences
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• v.7 no.1
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• pp.53-58
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• 2004

The Multiethnic Cohort Study was designed to study prospectively the relationship of diet and other lifestyle factors to the risk of cancer. The cohort was established in 1993-1996 in Hawaii and California (primarily Los Angeles) and included a representative sample of more than 215,000 men and women primarily from five different ethnic groups: Japanese, whites, Native Hawaiians, Latinos, and African- Americans. Because of the emphasis on diet, great attention was paid to developing and pre-testing a self-administered quantitative food frequency questionnaire that would adequately assess food and nutrient intakes in these groups. An extensive food composition database was also created for the study. In addition, during data collection, a calibration study was conducted that makes possible adjustment for measurement error in nutrient intakes and valid comparison of intakes across the several ethnic groups. At the present time, blood and urine specimens are being collected from cohort participants and should yield a biorepository of more than 80,000 subjects. Baseline data indicate that the cohort is well representative of the general population of Hawaii and California, so that results can be generalized. These data also show a wide range in dietary intakes and in other lifestyle variables that should facilitate the testing of etiologic hypotheses.

• Journal of the Korean Institute of Navigation
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• v.23 no.3
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• pp.75-89
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• 1999

The importance of service quality in any service industry cannot be disputed. Shippers have increased expectations concerning the quality of shipping service they receive and carriers are struggling to meet these expectations. This struggle between shipper and carriers would suggest that there is room to improve much more understandings of how shipper define shipping service quality in the carriers' perspectives. This is an empirical investigation and study on the measurement of customer response and service quality as perceived by customer in the international transportation logistics system. The purpose of this study is to clarify factors of shipping service quality on the basis of service marketing concept. In order to fulfill the objectives, this paper combined research tools that include both empirical study and documentary research. Data was gathered from 132 freight forwarder by the use of questionnaire. In this study, the established hypotheses were generated on the basis of the service quality evaluation model(SERVQUAL, SERVPERF, and EP) and Gap model.

• Management & Information Systems Review
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• v.3
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• pp.1-14
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• 1999

Recently, information resource management(IRM) has a considerable interest among researchers and practitioners because the information resource have been found critical influence on organizational performance. The IRM construct has been defined a comprehensive approach to planning, organizing, controlling the resources, and activities associated with acquiring and distributing data to meet a business need. This study have several objectives: 1) to operationalize the measurement instrument of IRM, 2) to identify the factors influencing organizational performance, and 3) to suggest the research model between IRM and organizational performance and then 4) to provide reference for managers to assess the IRM implementation in their organization. By reviewing the literature, past experience, others' use, encouragement by others, and anxiety are selected as the factors influencing IRM. The IRM construct has been classified with eight dimensions : chief information officer, planning, security, technology integration, advisory committees, enterprise model, information integration, and data administration. Eight hypotheses concerning the relationship between each of the IRM and organizational performance are suggested in this study.