• Journal of Korean Society for Quality Management
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• v.51 no.4
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• pp.531-550
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• 2023

Purpose: The unique nature of life-and-death healthcare services sets them apart from other service industries. While many studies exist on the relationship between healthcare services and customer satisfaction, most of them focus on mildly ill patients, ignoring the differences between critically ill and non-seriously ill patients. This study discusses the actual quality of healthcare services for patients who are facing life-threatening illnesses and are on life support, as well as their right to protection and dignity. Methods: The survey conducted to 149 patients with the four major illnesses: cancer, heart disease, brain disease and rare and incurable disease, those who have experiences with senior general hospitals. Results: The basic statistics of this study are adequate to represent the four major critical illnesses, and the reliability and validity of this study's hypotheses, which were measured by multiple items, were analyzed, and the internal consistency was judged to be high. In addition, it was found that the convergent validity was good and the discriminant validity was also secured. When examining the goodness of fit of the hypotheses, the SRMR, which is the standardized root mean square of residuals that measures the difference between the covariance matrix of the data variables and the theoretical covariance matrix structure of the model, met the optimal criteria. Conclusion: The academic implications of this study are differentiated from other studies by moving away from evaluating the quality of healthcare services for mildly ill patients and focusing on the rights and dignity of patients with life-threatening illnesses in four senior general hospitals. In terms of academic implications, this study enriches the depth of related studies by demonstrating the right to protection and dignity as a factor of patient-centeredness based on physical environment quality, interaction quality, and outcome quality, which are presented as sub-factors of healthcare quality. We found that the three quality factors classified by Brady and Cronin (2001) are optimized for healthcare quality assessment and management, and that the results of patients' interaction quality assessment can be used to provide a comprehensive quality rating for hospitals. Health and human rights are inextricably linked, so assessing the degree to which rights and dignity are protected can be a superior and more comprehensive measurement tool than traditional health level measures for healthcare organizations. Practical implications: Improving the quality of the physical environment and the quality of outcomes is an important challenge for hospital managers who attract patients with life and death conditions, but given the scale and economics of time, money, and human inputs, improving the quality of interactions and defining them as performance indicators in hospital quality management is an efficient way to create maximum value in the short term.

• Journal of The Korean Society of Grassland and Forage Science
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• v.44 no.1
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• pp.30-39
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• 2024

The current survey form of grassland has not played its role in managing the grassland effectively because of the ambiguous questionnaire items and the absence of method and time of the investigation. Therefore, this study was conducted to clarify and add the items for effective of grassland management. The survey form of grassland was regulated in Article 16 of the Enforcement Rules of the Grassland Act (Survey on Grasslands Management Status, etc.). The five contents that needed improvement were the grassland owner, the survey timing and method of established grassland, grassland used livestock, grassland usage condition, and grassland grade. In the improved survey form of grassland, the grassland owner was changed to the grassland manager. In addition, 'Survey by each land' was added to the improved survey form in which the managers can survey each land. The dimension of each grassland establishment method was deleted in the grassland establishment time and method. In the livestock using grassland, the number of livestock and the area where livestock are used were added, and the number of other livestock was added, too. The grassland grade was decided as the combined score by three evaluation categories; grassland usage, the ratio of forage production in grassland and kinds of forage. The high, middle, and low grades were over 8, 6~7, and under 5 points in the combined score, respectively. The results show that the changed survey form of grassland can make grassland management more efficient by materializing the subject of grassland management and the survey terminology and methods.

• Asia-Pacific Journal of Business Venturing and Entrepreneurship
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• v.19 no.3
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• pp.69-79
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• 2024

Companies should resolve consumer dissatisfaction and increase brand loyalty by actively identifying the factors of consumer dissatisfaction and proactively responding to expected complaint behavior to induce repurchase. This is a management goal that should be pursued in common regardless of the size of the company. The specific purpose of this study is to find out whether the degree of dissatisfaction differs depending on whether or not consumers' expected performance before purchase and the actual perceived performance after purchase is compared, whether the degree of dissatisfaction affects the type of complaint behavior, which is a subsequent behavior, and whether the attributable behavior has a moderating effect in this process and whether the persistence of the result and the controllability of the cause act as a factor that determines the attribution position. In particular, compared to general companies, venture companies are more likely to overload the information processing ability of managers and are likely to make various irrational errors in decision making, so this study has important academic and practical implications. As a result of the analysis, the negative inconsistency group had the highest degree of dissatisfaction, and the higher the degree of inconsistency, the higher the dissatisfaction. The attributable behavior of unsatisfied consumers had a moderating effect on the degree of dissatisfaction, and the dissatisfaction was significantly higher in the external attributable group than the internal attributable group, which was statistically significant. On the other hand, the persistence of the result had a statistically significant effect on the attribution position, but the controllability of the cause was not. The degree of attributable behavior and dissatisfaction did not affect the type of complaining behavior, showing limited influence. Along with the interpretation of these results, this study presents various implications, especially for small and medium-sized/venture companies that provide new durable products.

• Journal of Venture Innovation
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• v.7 no.2
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• pp.153-173
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• 2024

In organizational behavior, the impact of leadership in organizations and employees' organizational citizenship behavior (OCB) have been two hot topics studied by scholars. However, previous studies have predominantly examined the organizational citizenship behavior of various generational groups. In the context of China's socialist market economy, it is necessary to study the OCB of state-owned enterprises (SOEs). Furthermore, employees' work-life balance in the context of SOEs' unique organizational cultures has also attracted much attention. Scholars have discovered that employees respond well to authentic leadership (AL). Although this observation has a theoretical basis, empirical research remains insufficient. Therefore, this study examined whether AL effectively promotes OCB among employees in SOEs. Additionally, we examined the mediating role of work-life balance and the moderating role of the adversity authentic and positive psychological capital. The research hypotheses were tested using 390 valid questionnaires from 60 teams using MPLUS 8.0. The results of the MPLUS study confirmed that AL promotes OCB. Work-life balance positively mediated between AL and OCB, adversity quotient positively moderated AL and work-life balance, while positive psychological capital positively mediated the impact of work-life balance on OCB. These findings provide empirical support for applying social exchange, adversity quotient, and resource conservation theories. Moreover, this study provides certain managerial insights through which managers can more effectively improve employees' professional behavior in SOEs.

• Korean Journal of Construction Engineering and Management
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• v.25 no.4
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• pp.24-33
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• 2024

Recently, as smart construction has become more active, construction companys are evaluating their smart construction capabilities in order to transform into smart construction companies. However, the revitalization of smart construction doesn't only apply to construction companies, the level of utilization of all participants, including owners, designers, construction project managers, and construction company, must be improved. Therefore, this study aims to present a model that evaluate the building information modeling (BIM) utilization level for measuring the BIM utilization level of construction management companies in executing construction project management. In this study, an AHP questionnaire survey targeting BIM practitioners to calculate the weight of each BIM utilization item and score it to construct evaluation model and evaluate it by applying it to construction management companies are conducted. As a result of the evaluation using model, there were differences between companies in the number of BIM users, and in the qualitative evaluation, it is mainly used for interference review, constructability review, and design change management. Therefore, in order to revitalize BIM, it is believed that it is necessary to strengthen BIM utilization ability through separate training for construction manager (CMr) and to present clear utilization standards and scope of work for BIM utilization in performing construction management tasks. Consequently, evaluating more construction management companies using the model presented in this study will result in the transition of CM companies to smart construction and revitalization of BIM adoption.

• Journal of Service Research and Studies
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• v.14 no.3
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• pp.79-101
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• 2024

This study aims to investigate the impact of hotel marketing agility on employee job crafting and service innovative behavior in the context of the uncertainties faced by the Korean hotel industry amidst a rapidly changing business environment. In the post-COVID era, hotel companies need to quickly detect market trends and respond flexibly to secure a competitive advantage and promote sustainable growth. Given the high proportion of face-to-face services in the hotel industry, marketing agility is emerging as a core competency to effectively cope with changing customer demands and market dynamics. However, an organization's agile marketing capabilities only take on true meaning when frontline employees voluntarily redesign their jobs and lead service process innovations. In this regard, job crafting, which refers to employees' active redefinition and modification of their job boundaries, can serve as a link between organizational agility and individual innovative behavior. By empirically analyzing the structural relationship between marketing agility, job crafting, and service innovative behavior in the hotel context, this study applies the concept of agility to the field of human resource management and provides new insights into the antecedents and outcomes of job crafting. The results show that hotel responsiveness has a significant positive impact on all three dimensions of job crafting. In the case of speed and flexibility, they had a significant positive effect on task and relational crafting, but the effect of speed on cognitive crafting was not significant. The implications of the study suggest that hotels' rapid decision-making and execution may actually constrain employees' cognitive crafting activities, such as reflecting on and reinterpreting the meaning and identity of their work. Furthermore, it is expected to provide meaningful insights for hotel managers facing environmental upheavals to seek practical measures to enhance agility and innovativeness.

• Journal of the Society of Disaster Information
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• v.20 no.3
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• pp.620-634
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• 2024

Purpose: This study aims to strengthen the linkage between the construction site and the headquarters, suggest the direction of building an integrated smart platform that can actually be operated and utilized in the field, and effectively implement safety management. Method: Agile methodologies were applied to build a flexible and scalable system through cloud-based and three-tier architectures. Functional requirements were set through an on-site survey, and design and construction were carried out by reflecting personal information protection and legal requirements. Result: The integrated smart platform proposed in this study strengthens the connection between the site and the headquarters to maximize the effect of safety accident prevention and safety management. This system has improved the safety awareness of workers and managers, and has realized more efficient safety management through a unified communication system. Conclusion: In the establishment of an integrated smart platform, it is essential to reflect the characteristics of the site when selecting the development method and establishing the function plan. In the basic design and detailed design stages, it is necessary to establish security measures, design mobile functions, and review device expansion, and consider enterprise-wide safety management, user convenience, and scalability. It is also important to maintain and improve the system, reflect legal requirements, and support the elderly and foreign workers. By strengthening personal information and CCTV security and continuously improving it by reflecting user opinions, it can be expected to activate an integrated smart platform.

• Journal of the Health Care and Life Science
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• v.11 no.2
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• pp.311-320
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• 2023

This study identified the relationship between empathy, tangibility, certainty, reliability, and educational satisfaction, which are sub-factors of educational service quality, and analyzed how educational service quality affects educational satisfaction through the moderating effect of mentoring. A total of 381 response samples were constructed for empirical analysis to analyze demographic characteristics, student use patterns, validity and reliability, correlation, and hypothesis verification, and a total of six hypotheses were established and verified using variables selected based on previous studies and preliminary surveys. First, as a result of the verification of Hypothesis 1, it was found that all constituent factors of education service quality had a positive (+) significant effect on education satisfaction. Second, as a result of the moderating effect of mentoring in Hypothesis 2, it was found that education satisfaction was increased in the confidence, reliability, and mentoring of education service quality. Therefore, empathy, tangibility, certainty, and reliability of education service quality are factors necessary to increase education satisfaction, and academy operators and managers are required to reflect this and operate strategies to increase the competitiveness of the academy.

• Asia-Pacific Journal of Business Venturing and Entrepreneurship
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• v.19 no.4
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• pp.55-67
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• 2024

This study aims to identify signals that can predict the quality of startups aiming to be listed on Korea's KOSDAQ market. The startups are divided into two groups: those backed by venture capital, where a third party has addressed information asymmetry, and those not backed by venture capital. The study seeks to identify signals to help select good companies for each group. The study primarily focuses on underpricing, which strongly correlates with company quality. It aims to investigate the causal relationship between underpricing and independent variables such as underwriter reputation, institutional investor competition rate, locked-up share ratio, and extended lockup period. The empirical analysis shows that IPOs with high institutional investor subscription competition, IPOs of start-ups without VC backing matched with reputable lead managers, and IPOs with high lockup shares of start-ups with VC backing are significantly underpriced. This study provides a theoretical and logical basis for strategically choosing the level of underpricing, considering the circumstances of the firm going public, mainly whether it is VC-backed or not, and considering the effectiveness of other signals mentioned above. It also opens the door for further research by researchers in other regions to study institutional investors' subscription ratio as the pre-listing signal that can help address information asymmetry. From a policymaker's perspective, the disclosure of the above information can be considered to reduce information asymmetry for investors.

• Asia-Pacific Journal of Business Venturing and Entrepreneurship
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• v.19 no.4
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• pp.201-214
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• 2024

This study derived an effective way to expose information on product reviews by analyzing how the accumulation of information on reviews of online shopping malls, which are receiving a lot of attention amid the rapid increase in non-face-to-face transactions with small and medium-sized venture companies with insufficient resources, affects product review ratings. Hypotheses were derived based on the main theory of behavioral economics and the theory of consumer expectation inconsistency, and for empirical research, the effect of the accumulation of information on product reviews were analyzed from a short and long-term perspective using Amazon's product reviews and seller information big data. For the empirical study, 9,092,480 reviews written for 378,411 products of Amazon were used, and the hypotheses were verified through hierarchical regression analysis. As a result of the analysis, it was found that the average rating decreased as the number of reviews increased. It was found that the product with a large number of recent reviews had a high rating. The characteristics of the product showed a moderating effect on these effects. This study will provide a new theoretical basis for research related to product review, and will help small and medium-sized venture companies that focus on sales through online shopping malls due to lack of resources to increase sales performance by appropriately utilizing review information. It will also provide empirical insights into effective product review information exposure measures for online shopping mall managers.