• Journal of Korean Society for Quality Management
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• v.37 no.2
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• pp.58-67
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• 2009

Customer Satisfaction Management(CSM) is becoming more common and the importance of measuring the CS Index(CSI) is getting higher and higher. Furthermore, the existing CSI have many problems in view of the link between enterprise result and those indecision, which could not explain the links clearly. Therefore, NPS(Net Promoter Score) index have been developed by Fred Reichheld and the NPS shows up rapidly and attract attention. In this paper, we provide conceptual frameworks on the links among the latent variables(total CSI, elementary CS and the referral) and propose more effective and practical index between CSI and the "would recommend" index through testing the Structural Equation Model(SEM) on "CSI${\leftrightarrow}$would recommend${\leftrightarrow}$referral".

• Journal of Korean Society for Quality Management
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• v.27 no.2
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• pp.47-56
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• 1999

In this paper, we analyzed two methodologies to evaluate the total quality management activities comparatively. One of them is the traditional scoring system (TSS) by analytic hierarchy process (AHP) and the other is the efficiency measuring system (EMS) by data envelop analysis (DEA). It is demonstrated that the index by TSS and the efficiency index by EMS are not correlated. Also, the efficiency index by EMS in terms of company characteristics such as the size of company and ISO certifications is different from the index by TSS. The result implies that to evaluate the quality activities by EMS is needed as a supplementary methodology.

• Journal of the Korea Safety Management & Science
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• v.17 no.4
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• pp.1-12
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• 2015

Recent construction site large disaster occurs in, even normal disaster not be reduced, the efforts of pre-disaster prevention for this is also a need to study the evaluation index. By comprehensive examination zero reform the current lowest bid system has included the social responsibility index is scheduled, objective and quantitative evaluation indicators making construction safety areas that are included in the item of social responsibility is required ing. In this study, the construction, in order to prevent disasters, efforts pre disaster prevention be presented metrics in the construction safety in the field of comprehensive examination system and the evaluation index, it is intended to examine the evaluation items for the evaluation indices.

• Journal of the Korean Data and Information Science Society
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• v.19 no.4
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• pp.1255-1267
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• 2008

Evaluation indices for products or services are important to improve the internal process of the company and to compare those with competitive ones. The sigma level in Six Sigma management does important role to evaluate the core characteristic, CTQ(Critical To Quality), derived in the considered product/service or process. In this research, we propose an overall evaluation index for the product/service or process with multiple characteristics, in other words, multiple CTQs. The proposed overall evaluation index is useful for the cases that the single CTQ is not enough to evaluate the practical interests, for example, the final products and services with complex procedures and relatively large scaled processes. This approach is discussed with sigma level for applying Six Sigma Projects, however, it is applicable to indices based on proportion or percentage as well. The practical examples with a manufacturing process and a customer survey based on focus group interview are given for illustrations.

• International conference on construction engineering and project management
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• 2009.05a
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• pp.1591-1598
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• 2009

Recently, the researches on the urban regeneration projects have been performed very actively. It is a part of the effort that solves some social and economical problems occurred by deteriorated buildings and degraded infrastructures through new urban regeneration projects or redevelopment projects. However, the urban regeneration projects show the characteristics that can not guarantee in the project performance because the projects have various and complex stakeholders related to these projects and are exposed to lots of risks due to its huge scale. This study proposed the risk performance index method to improve the efficiency of the overall performance measurement for a mega-project by extending from the traditional cost/schedule based performance measurement system. The risk performance index method proposed in this study has a similar system to the EVMS, and makes possible to perform a three dimensional integrated performance measurement in cost/schedule/risk through 18 different indexes that compose the risk performance index.

• Journal of the Korean Society for information Management
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• v.16 no.2
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• pp.183-199
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• 1999

The three key parts of citation index are the Citation Index, the Source Index and the Permuterm Subject Index. To identify the core elements for citation index database system, it analyzed the items that have been cited in references and source items of Journal of the Korean Society for Information Management from vol. 1 no. l(1984) to vol. 15 no. 3(1998). Ten core elements were identified and the description format was specified respectively. The core elements are author, organization that the author is affiliated, title of article, title or journal, volume/numberlpage numbers, year of publication, keyword, language, subject category, statistics of references in article. Also, characteristics of errors in reference citations were analyzed and categorized in the viewpoint of the citation index development of academic journals in Korea.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.14 no.1
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• pp.393-401
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• 2013

Most traditional databases exploit record-oriented storage model where the attributes of a record are placed contiguously in hard disk to achieve high performance writes. However, for search-mostly datawarehouse systems, column-oriented storage has become a proper model because of its superior read performance. Today, flash memory is largely recognized as the preferred storage media for high-speed database systems. In this paper, we introduce fast column-oriented database model and then propose a new column-aware index management scheme for the high-speed column-oriented datawarehouse system. Our index management scheme which is based on enhanced $B^+$-Tree achieves high search performance by embedded flash index and unused space compression in internal and leaf nodes. Based on the results of the performance evaluation, we conclude that our index management scheme outperforms the traditional scheme in the respect of the search throughput and response time.

• Journal of the Korean Society for information Management
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• v.23 no.3 s.61
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• pp.167-186
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• 2006

The h-index, also called as Hirsch-index, is a new tool for measuring research outputs by citations. This h-index is not only easy to calculate, but also robust enough to handle various citation data. After its suggestion by Hirsch in 2005, many researchers applied the h-index to their own areas, and some others tried to improve the weak points of the h- index such as low discriminating power. Firstly, several of these efforts are reviewed in the present article, and then novel indexes are suggested to measure research outputs by citations more fairly and reasonably. Calculating these indexes on both artificial data and real data showed that the newly suggested indexes in this article can replace the h-index and its variants.

• Journal of Korean Society for Quality Management
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• v.42 no.4
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• pp.747-756
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• 2014

Purpose: The purpose of this study is to apply the Bayesian estimation methodology for producing 'Korean Standard -Quality Excellence Index' model and prove the effectiveness of the new approach based on survey data by comparing the current index with the new index produced by Bayesian estimation method. Methods: The 'Korean Standard -Quality Excellence Index' was produced through the collected survey data by Bayesian estimation method and comparing the deviation with two results for confirming the effectiveness of suggested application. Results: The statistical analysis result shows that suggested estimator, that is, empirical Bayes estimator improves the effectiveness of the index with regard to reduce the error under specific loss function, which is suggested for checking the goodness of fit. Conclusion: Considering the Bayesian techniques such as empirical Bayes estimator for producing the quality excellence index reduces the error for estimating the parameter of interest and furthermore various Bayesian perspective approaches seems to be meaningful for producing the corresponding index.

• Journal of Korean Society of Industrial and Systems Engineering
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• v.11 no.18
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• pp.71-80
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• 1988

Process capability implies the qualitative capability of a process, and it is necessary to specify the process capability by quantification and to evaluate the level with the specified standardizaion. But the process capability index is currently used to evaluate the performance of quality control activity. without considering the characteristics of process structure or the economy of management. Here the researcher would like to redefine process capability and emphasize its index may be used as the measure of managerial assessment and the objective of process quality control in full consideration of the economic aspects of process characteristics. Too little or too much process capability causes a loss of or excess. The proper economic level of process capability varies to each process. The procedure of taking the optimum process capability index is derived from the expected profit function, whereas each method is studied in cases of normal process with one-sided specification and two-sided specification. In addition, the process capability index is presented as a method of quality assurance. And an example is exhibited on wrapping process of 'A' company. The results of this study are summarized at follows. First, though the norminalization of the process capability index is possible by the existing methods, the optimum process capability index can vary to the situation of each process. So, the optimum process capability index which is suggested in this dissertation should be used as the standard to assess process capability. Second, the process capability index can take its effect not just in indicating quality control or managerial records but also in the management of high qualify assurance.