• Asia pacific journal of information systems
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• v.29 no.3
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• pp.503-523
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• 2019

Many cities in the world have increased initiative to realize smart tourism. There are unexplored challenges for the people which lead and manage smart tourism projects and realize its value in tourism (we call them as 'Smart tourism initiatives'), such as orchestrating of tourism complexity, developing and sharing tourism strategy, sustaining tourism projects and innovation. Concerning these challenges, we aim to design a holistic capability maturity model for sustainable and smart tourism governance enabling sustainable tourism innovations via tackling the challenges above. We adopted Dynamic capability theory as a theoretical lens and introduced Design science research methodology in order to develop a new capability maturity governance model as a design artifact. As a result of the study, we could synthesize findings from iterations of the design research cycle based on the IT Capability Maturity Model. Our result proposes a potential capability maturity model supporting effective communication and strategic alignment for the initiatives with illuminating future paths with evaluation methods on tourism capabilities for the initiatives. Throughout this study, we contribute to the body of knowledge as well as practice by proposing a new tourism capability governance model.

• Journal of Digital Convergence
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• v.14 no.5
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• pp.217-225
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• 2016

This study examines whether personal traits and globalization capability would affect the entrepreneurial intention. Survey using questionnaires was conducted toward 257 male and female adults aged 21 above across the nation. The analysis of the data shows that the desire for self-fulfillment, risk-taking propensity and sense of self-efficiency as personal traits have positive influence on entrepreneurial intention. And the globalization capability as mediating variable has meaningful influence on entrepreneurial intention, that is, globalization capability under the control of respective personal trait makes positive influence on entrepreneurial intention. Current study would support the potential entrepreneur and the educator to create effective entrepreneurial education program.

• Knowledge Management Research
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• v.21 no.3
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• pp.123-140
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• 2020

In call centers where customers contact a firm's customer service without face-to-face interaction, customer service representatives (CSRs) determine its service competitiveness. In other words, a firm's service excellence relies on its CSRs. Drawing on the concept of agility from service and information technologies studies, this study conceptualizes customer response capability as a variable consisting of customer response expertise and customer response agility, and further verifies its effects on customer service performance. Moreover, this study examines whether a firm's digital and human knowledge resources are related to CSRs' customer response capability. To empirically test the proposed hypotheses, the partial least squares analysis is conducted with a total of 371 responses collected on CSRs from two insurance call centers. The findings indicate that a firm's digital and human knowledge resources enhance CSRs' customer response expertise and customer response agility, thereby increasing customer service performance. The results draw the conclusion that CSRs' customer response capability is a key antecedent of superior customer service.

• Journal of the military operations research society of Korea
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• v.36 no.2
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• pp.53-69
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• 2010

The long-term purpose of Military Acquisition Program Management (MAPM) is to fulfill requested performance, budget, and timing of military capability building. The Defense Acquisition Program Administration was established in 2006 and it adopted Integrated Control System. Moreover, there have no much studies done to examine the condition of Defense Capability Improvement Project in Korea through an empirical research although there are sixty one organizations are operating currently under Defense Capability Improvement Project. The objective of this study is to recognize Military Acquisition Program Management as a single project and to critically review relationship between Critical Success Factors (CSF) and Military Acquisition Program Management. Accordingly, three determinants to lead to successful Military Acquisition Program Management are "Communication" "User Participation" and "User Requirement." This study also demonstrates that Critical Success Factors have distinctive influences on successful Military Acquisition Program Management based on characteristic, size and phase of project. In retrospect, it is meaningful that Integrated Project Team (IPT) could classify priority of management according to characteristic, size and phase of project in the course of implementation.

• Journal of the Korea Safety Management & Science
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• v.11 no.4
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• pp.293-300
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• 2009

기업 인력의 e-Business 적용 능력은 e-Business 환경에서 개인에게 주어진 업무를 효율적으로 수행하고 업무성과를 향상하기 위해 필요하다. 본 연구는 e-Business 인력의 측정도구, 측정체계 및 방법을 제시한다. 개발된 측정도구는 요인분석과 신뢰성 분석을 통하여 그 구조의 타당성을 검증하였고, e-Business 인력을 효과적으로 측정할 수 있는 16 개의 측정항목을 갖는 측정 도구를 제시하였다. 개발된 측정도구의 적용성과 활용성은 실제 e-Business 환경의 기업에서 근무하는e-Business 인력에 적용하여 그 결과를 제시함으로써 확인 하였다. 본 연구는 e-Business 환경의 기업에서 근무하는 인력의 e-Business 능력을 측정하고 개선하는 방법론을 개발하는 데 공헌할 것이다.

• Knowledge Management Research
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• v.17 no.3
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• pp.227-248
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• 2016

Customer satisfaction dominates research on customer-firm performance relationships; however, with a few exceptions, the authors of most prior studies did not examine the possibility that an organizations' customer relationship management can increase its knowledge management. Building on previous literature of information processing theory and transaction cost perspective, this paper investigates the effect of various characteristics of customer relationship an organization cultivates on its own innovativeness. Specifically, we identify closeness, communication, sympathy as three critical components of managing customer relationship. Data from a multi-informant survey conducted to 442 organizations in Korean bank industry show that an organization's relationship with its customers has significant effects on its innovativeness. This study highlights the importance of customer relationship in terms of enhancing innovations, and helps to explain interactive effects among customer relationship, organizational learning, and innovativeness.

• International Journal of Quality Innovation
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• v.2 no.1
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• pp.106-116
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• 2001

The purpose of business strategy is to achieve competitive advantages which includes higher efficiency, better quality, more innovation and faster customer response. In other words, The business strategy is to build unique capability of lower cost and/or differentiation. In production aspect, unique capability means better production power with better performance at 3M(Man, Machine, Material) of input and PQCDSM (Product, Quality, Cost, Delivery, Safety, Moral) from output. The Total Productive management (TPM), a series of improvement activities focused on reduction of equipment loss, is a tool to establish business competitive advantages. In this paper, several domestic companies who won the Japan TPM Award have been studied. It is found that there is a strong cause-effect relationship between TPM and competitive advantages because. 1. TPM can change employees mindset effectively. 2. TPM can upgrade employees capabilities. 3. TPM can lead to excellent productivity.

• Journal of the Korea Convergence Society
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• v.13 no.1
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• pp.235-252
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• 2022

This study empirically identified how technological innovation capability and technological commercialization capability affect management performance in the metropolitan area of Ppuri corporation. As results of the research analysis, First the average company performance in the field of new materials and platform processing technology was higher than that of the metal-oriented processing technology field. Second, technological innovation capability variables are included as R&D capability, technological innovation regime, and technological accumulation capability are shown the statistically significant on non-financial performance. Commercialization capability, producing capability, and marketing capability variable are statistically significant on financial performance.

• Proceedings of the Korean Society for Quality Management Conference
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• 1998.11a
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• pp.594-609
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• 1998

In this dissertation, a new process capability index $C_{psk}$ is introduced for non-normal process. The Pearson curve and the Johnson curve are selected for capability index calculation and data modeling the normal-based index $C_{psk}$ is used as the model for non-normal process. A significant result of this research find that the ranking of the seven indices, $C_p,\;C_{pk},\;C_{pm},\;C^{\ast}_{pm},\;C_{pmk},\;C_s,\;C_{psk}$ in terms of sensitivity to departure of the process median from the target value T=M from the most sensitive one up to the least sensitive are $C_{psk},\;C_{s},\;C_{pmk},\;C^{\ast}_{pm},\;C_{pm},\;C_{pk},\;C_p$. i.e, By the criteria adopted for evaluation of PCI's $C_{psk}$ is the most sensitive to the departure of the process median from target and $C_p$ is least

• Journal of the Korean Operations Research and Management Science Society
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• v.28 no.3
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• pp.149-168
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• 2003

With the increase of global competition and the reduction of the lifecycle of business process, most leading companies begin to adopt BPO(Business Process Outsourcing), by outsourcing the whole or part of their business process to external service providers and focusing on their core capability, in order to enhance their core competency, In adopting BPO, it is an important decision-making issue that which part of process should be outsourced. So identifying core/non-core process among the business processes is a prerequisite for managing corporate capability and performance of outsourcing. In this study, by focusing on knowledge intensity and degree of informatization of the business process that are important factors in adopting BPO, we have analyzed the current status of BPO adoption of domestic firms and proposed several guidelines for adopting BPO.