An Exploratory Study on The Factors Affecting BPO(Business Process Outsourcing) Performance of Domestic Firms: Focused on Knowledge Intensity and Degree of Informatization of Business Process |
김정욱
(세종대학교 경영학과)
박정훈 (삼성 SDS 솔류션 컨설팅팀) 남기찬 (서강대학교 경영학과) |
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Determining key capabilities of a firm using analytic hierarchy process
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DOI ScienceOn |
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Strategic outsourcing through specifications
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DOI ScienceOn |
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Making More by Doing Less : An Analysis of Outsourcing and its Effects on Firm Performance
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DOI ScienceOn |
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The new corporate architecture
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A practical framework for understanding the outsourcing process
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DOI ScienceOn |
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Outsourcing and industrial decline
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Strategic guidelines for outsourcing decisions
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DOI ScienceOn |
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BPO Market Trends in 2002
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