[KSCI] Korea Science Citation Index Service

An Exploratory Study on The Factors Affecting BPO(Business Process Outsourcing) Performance of Domestic Firms: Focused on Knowledge Intensity and Degree of Informatization of Business Process

김정욱 (세종대학교 경영학과)
박정훈 (삼성 SDS 솔류션 컨설팅팀)
남기찬 (서강대학교 경영학과)

Publication Information

Journal of the Korean Operations Research and Management Science Society / v.28, no.3, 2003 , pp. 149-168 More about this Journal

Abstract

With the increase of global competition and the reduction of the lifecycle of business process, most leading companies begin to adopt BPO(Business Process Outsourcing), by outsourcing the whole or part of their business process to external service providers and focusing on their core capability, in order to enhance their core competency, In adopting BPO, it is an important decision-making issue that which part of process should be outsourced. So identifying core/non-core process among the business processes is a prerequisite for managing corporate capability and performance of outsourcing. In this study, by focusing on knowledge intensity and degree of informatization of the business process that are important factors in adopting BPO, we have analyzed the current status of BPO adoption of domestic firms and proposed several guidelines for adopting BPO.

Keywords

Outsourcing; Core Capability; Business Process;

Citations & Related Records

Reference

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