• 제목/요약/키워드: Management Response

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The Effects of Customer-appraised Physical Attractiveness of Employees on Emotional Response and Customer Satisfaction in Casual Dining Restaurants: Focused on University and Graduate Students in Seoul

  • Jung, Hyo-Sun;Yoon, Hye-Hyun
    • 한국조리학회지
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    • 제17권5호
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    • pp.167-183
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    • 2011
  • 본 연구에서는 대학생 및 대학원생을 대상으로 패밀리레스토랑의 서비스 상황에서 지각된 직원의 신체적 매력도가 감정적 반응 및 고객만족도에 미치는 영향을 고찰하였으며, 이러한 인과관계에서 감정적 반응의 매개역할을 추가적으로 검증하였다. 패밀리레스토랑에서의 서비스 상황에 대한 시나리오 설문을 통해 총 249명의 대학생으로부터 자료를 수집하였다. 분석 결과, 고객에게 인지된 직원의 신체적 매력도는 감정적 반응(${\alpha}_{11}$=.624)과 고객만족도(${\alpha}_{21}$=.495)에 유의한 정(+)의 영향을 주는 것으로 나타났으며, 감정적 반응은 고객만족도(${\beta}_{21}$=.312)에도 유의한 정(+)의 영향을 주는 것으로 조사되었다. 또한 직원의 신체적 매력도가 고객만족도에 미치는 영향은 감정적 반응에 의해 부분적으로 매개되는 것으로 나타났다.

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재난안전관리 체계 개선 방안 연구 - 해양오일유출 확산방지기술 중심으로 - (A Study on Improved Emergency Management System - Focused on Response to Diffusion of Oil Spilled in Marine -)

  • 유병태;오금호;백종배
    • 한국안전학회지
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    • 제30권2호
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    • pp.83-89
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    • 2015
  • In Korea for 20 years(1993-2012), total number and average annual number of oil spills were 6,608 cases and total volume and average annual volume of oils spilt were $57,328k{\ell}$ and nearly $2,866k{\ell}/year$, respectively. The annual number of oil spills and annual amount of oil spilt tended to decrease with the lapse of year in Korea. As oil transportation worldwide continues to increase, many communities are at risk of oil spill disasters and must anticipate and prepare for them. Factors that influence oil spill consequences are myriad and rage from the biophysical to the social. In this paper, we analysed the emergency response systems and recovery apparatuses for oil spill accident in marine and proposed a developed oil diffusion apparatus which can be used to initial response stage by crew, and to extend golden times. This system can be minimized casualties for rescued people in disaster.

A Hybrid Active Queue Management for Stability and Fast Adaptation

  • Joo Chang-Hee;Bahk Sae-Woong;Lumetta Steven S.
    • Journal of Communications and Networks
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    • 제8권1호
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    • pp.93-105
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    • 2006
  • The domination of the Internet by TCP-based services has spawned many efforts to provide high network utilization with low loss and delay in a simple and scalable manner. Active queue management (AQM) algorithms attempt to achieve these goals by regulating queues at bottleneck links to provide useful feedback to TCP sources. While many AQM algorithms have been proposed, most suffer from instability, require careful configuration of nonintuitive control parameters, or are not practical because of slow response to dynamic traffic changes. In this paper, we propose a new AQM algorithm, hybrid random early detection (HRED), that combines the more effective elements of recent algorithms with a random early detection (RED) core. HRED maps instantaneous queue length to a drop probability, automatically adjusting the slope and intercept of the mapping function to account for changes in traffic load and to keep queue length within the desired operating range. We demonstrate that straightforward selection of HRED parameters results in stable operation under steady load and rapid adaptation to changes in load. Simulation and implementation tests confirm this stability, and indicate that overall performances of HRED are substantially better than those of earlier AQM algorithms. Finally, HRED control parameters provide several intuitive approaches to trading between required memory, queue stability, and response time.

재해방지정책의 개선방안에 관한 고찰 - 자연재해를 중심으로 - (A Study on the Natural Disaster Response Policy in Korea)

  • 김재필;강순민
    • 한국응급구조학회지
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    • 제5권1호
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    • pp.89-97
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    • 2001
  • Recently, natural disasters happened to the Korea frequently. Disaster in the present society has been changed and increased it impacts and extent of danger as the society develops. So, Korean people feel uneasy about the unpredictable disaster. Therefore the capability of administration system, and cooperation and support between related organization become more necessary. This study aims to find out better ways of disaster management system which can protect people's lives and fortune from all sort of national disasters. To research policy reform, it is necessary to analyze disaster response organization(national disaster prevention countermeasures headquarters and so on), interorganizational relationship, law system etc. Especially, in this study, role appreciation of government was analyzed to get the rational policy reform measure. Suggestion : First, it is necessary Establishing a consolidated organization for disaster managing and united response organization is necessary such as Federal Emergency Management Agency(FEMA) which controls an over all aspects of disaster management. And it is necessary to develop Integrated Administrative Control System based on comprehensive plan. When the accidents happen, it needs to be many equipments and various specialized personnel. So, to manage a large scale of disaster, it is necessary to have interorganizational network system which many specialized organization including volunteer group are integrated. Also, as soon as the natural disaster happen, many professionals and volunteers are distributed to the spots of disaster in the right man in the right place. Finally, All the citizens have to keep safety rules, and also to take a safe action in ordinary daily life.

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Evaluation of MCC seismic response according to the frequency contents through the shake table test

  • Chang, Sung-Jin;Jeong, Young-Soo;Eem, Seung-Hyun;Choi, In-Kil;Park, Dong-Uk
    • Nuclear Engineering and Technology
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    • 제53권4호
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    • pp.1345-1356
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    • 2021
  • Damage to nuclear power plants causes human casualties and environmental disasters. There are electrical facilities that control safety-related devices in nuclear power plants, and seismic performance is required for them. The 2016 Gyeongju earthquake had many high-frequency components. Therefore, there is a high possibility that an earthquake involving many high frequency components will occur in South Korea. As such, it is necessary to examine the safety of nuclear power plants against an earthquake with many high-frequency components. In this study, the shaking table test of electrical facilities was conducted against the design earthquake for nuclear power plants with a large low-frequency components and an earthquake with a large high-frequency components. The response characteristics of the earthquake with a large high-frequency components were identified by deriving the amplification factors of the response through the shaking table test. In addition, safety of electrical facility against the two aforementioned types of earthquakes with different seismic characteristics was confirmed through limit-state seismic tests. The electrical facility that was performed to the shaking table test in this study was a motor control center (MCC).

Seismic demand assessment of semi-rigid steel frames at different performance points

  • Sharma, Vijay;Shrimali, Mahendra K.;Bharti, Shiv D.;Datta, Tushar K.
    • Steel and Composite Structures
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    • 제41권5호
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    • pp.713-730
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    • 2021
  • The seismic performance of rigid steel frames is widely investigated, but that of semi-rigid (SR) steel frames are not studied extensively, especially for near-field earthquakes. In this paper, the performances of five and ten-story steel SR frames having different degrees of semi-rigidity are evaluated at four performance points in the four different deformation states, namely, the elastic, elasto-plastic, plastic, and near collapse states. The performances of the SR frames are measured by the response parameters including the maximum values of the top floor displacement, base shear, inter-story drift ratio, number of plastic hinges, and SRSS of plastic hinge rotations. These response parameters are obtained by the capacity spectrum method (CSM) using pushover analysis. The validity of the response parameters determined by the CSM is evaluated by the results of the nonlinear time history analysis (NLTHA) for both near and far-field earthquakes at different PGA levels, which are consistent with the performance points. Results of the study show that the plastic hinges of SR frame significantly increase in the range of plastic to near-collapse states for both near and far-field earthquakes. The effect of the degree of semi-rigidity is pronounced only at higher degrees of semi-rigidity. The predictions of the CSM are fairly well in comparison to the NLTHA.

성공적인 6차산업을 위한 가치사슬 모형과 빅데이터 활용 방안 (Value Chain Model and Big Data Utilization for a Successful the 6th Industry)

  • 박상혁;박정선;이명관
    • 디지털산업정보학회논문지
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    • 제11권2호
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    • pp.141-152
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    • 2015
  • Our agriculture and rural villages have faced negative conditions in many reasons. To overcome this situation, a new change is needed by the 6th industrialization. Many agriculture and rural villages in Korea are pursuing the 6th industrialization through the convergence of the primary, secondary, and tertiary industries to vitalize agriculture and rural villages. But there are several problems with the 6th industrialization. There is a limit to the capacity building of the members of the rural organization and Korean agricultural base primary, secondary, and tertiary industries are weak all. In addition, it has been insufficient research for value chain management of the region as a whole; there has been no study of information sharing across the region for the 6th industrialization. This study is about value chain management model for successful the 6th industry with Quick Response System and the big data technology. In this study to provide the efficiency of 6th industry value chain management with customer's needs analysis using big data and research for the information share between the industries in the region through the information pipeline theory of the QR System. We hope that our study is helped to proceed successfully on the 6th industrialization in Korea.

Optimal Dual Pricing and Passenger Safety Level for Cruise Revenue Management

  • Cho, Seong-Cheol;Zhang, Mengfei
    • 한국항해항만학회지
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    • 제41권2호
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    • pp.63-70
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    • 2017
  • Despite the remarkable continual growth of the world cruise industry, studies have yet to be attempted on many revenue management problems in cruise operations. This paper suggests two schemes that can be easily applied to cruise revenue management: optimal dual pricing and passenger safety level. In optimal dual pricing, a pair of higher and lower prices is applied to cabin reservation through market segmentation. This scheme can be executed with a linear price-response function for the current unreserved cabins. A cruise line could benefit from this scheme to maximize reservation revenue while attaining full occupancy. The dual pricing scheme is also devised to produce only integer demands to suit real management practices. The life boat capacity is an additional service capacity unique to the cruise industry, catering to passengers' safety. The concept of passenger safety level is defined and computed for any passenger life boat capacity of a cruise ship. It can be used to evaluate the passenger safety of a cruise ship in operation, as well as to determine the number of life boat seats required for a new cruise ship. Hypothetical examples are used to illustrate the operation of these two schemes.

사회안전을 위한 스마트 재난안전관리 시스템 (Smart Disaster Safety Management System for Social Security)

  • 강희조
    • 디지털콘텐츠학회 논문지
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    • 제18권1호
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    • pp.225-229
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    • 2017
  • 본 논문에서는 다양한 재난안전 위협요소를 단위 산업체 시설물뿐만 아니라 지역 및 국가 단위에서 실시간으로 감지 예측하고 예방 대응하는 시스템에 대하여 알아본다. 예방 대비 대응 복구로 이뤄지는 재난관리의 전 단계를 체계적 효율적으로 관리할 수 있는 정보통신기술을 기반으로한 융복합 구현에 대하여 분석하였다. 또한 조기예측을 통한 선제적 예방과 대비 즉각적인 재난 정보 전달로 피해규모의 축소와 첨단 기술을 통해 재난현장에서의 인간한계 극복에 대하여 분석하였으며 스마트 재난안전관리의 전략으로 선제적 위험관리 및 예방 신속하고 효율적 현장 대응 및 복구와 민관 상호협력 및 효율적 연계협력의 사회안전 스마트 재난안전관리 시스템을 제시하였다.

Organizational Usage of Social Media for Corporate Reputation Management

  • Becker, Kip;Lee, Jung Wan
    • The Journal of Asian Finance, Economics and Business
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    • 제6권1호
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    • pp.231-240
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    • 2019
  • The paper aims to investigate the relationship between firm size and organizational actions on adopting social media for corporate reputation management. The sample group of 198 companies is selected with a simple random sample method from the New York Stock Exchange (NYSE) listings: Sixty nine companies were from the Fortune 500 listings, seventy one companies from the NYSE midsize capitalization and fifty eight companies from the NYSE small capitalization listings. This study employs cross tabulations and Chi-square analysis, and the Kruskal-Wallis that enables the comparison of three samples that are independent. The results of the study show that (1) large firms have more social media ownership than small firms, (2) large firms respond to social media posts at a greater frequency and quickly than small firms, and (3) firm size is less likely associated with response styles to social media for online reputation management. The results show that reply time and response styles of organizations to social media customers in the 2015 survey has no significant change compared to that of 2011. There appears to be a pervasive lack strategic framework as most firms in the study were found not to be adequately monitoring or leveraging social media communication for their reputation management.