• Title/Summary/Keyword: Management Quality Activities

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Activity-Based Costing and Management Applied to Occupational and Environmental Health (산업보건 및 환경분야에 대한 활동기준원가계산 및 관리의 응용)

  • Park, Doo Yong;Brandt, Michael T.;Levine, Steven P.;Paik, Nam Won
    • Journal of Korean Society of Occupational and Environmental Hygiene
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    • v.6 no.1
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    • pp.144-155
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    • 1996
  • During the 1990s the workplace has grown more complex and business competition has increased world-wide. All organizations, whether for-profit or non-profit have been forced to respond to market changes. More advanced information and technology, greater product diversity, shorter product life cycles, increased quality requirements, more regulation oversight, decreasing productivity, more competitors, and increasing overhead costs have motivated organizations to focus on ways to deliver products cheaper, better, and faster. Many organizations are searching for ways to reduce costs through downsizing, reengineering business processes, implementing quality management, outsourcing, and improving cost management. Support departments that provide services internal to an organization such as human resources, legal, and environmental, safety, and health (ES&H) are often the first organization targeted for cost reduction and cost control initiatives because these functions are part of a rapidly increasing overhead cost. Recently, ES&H functions are incresingly being integrated into the business of business to contribute value to organization beyond mere compliance with ES&H regulations. The discussions and development of the ISO compatible Environmental Management Standards or Occupational Safety and Health Management Standards is another impetus to integrate ES&H function into the business of business. Thus, ES&H professional need new skills to analyze the cost of their function and communicate the value of the products and services they provide. In recent years, the need for and the importance developing cost management and business skills by ES&H professionals have been emphasized in the literature. Communicating with decision makers in terms of cost and value to the organization, and by using business language and business arguments is the first step toward effectively integrating ES&H activities into the business of business. Activity-based costing (ABC) is a cost management method that measures the cost of a product or service based on the actual use of resources by activities, and based on the actual amount of activities used to produce a product or service. ABC is recommended as a tool for managers of ES&H organizations to determine the cost of developing and providing ES&H products within a for-profit firm or non-profit agency. This paper discusses the trend of integration of ES&H functions into the mainstream of business activities within an organization. The general principles of treditional cost accounting are presented as a bases for understandging why and how ABC will provide more accurate estimates of cost. The principles and concepts of ABS are presented as a tool for determining more accurately the true cost of ES&H products and services.

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A Study on the Job Satisfaction, Organization Immersion and Recognition on Internal Marketing of the Contract Foodservice Management Company Employees (위탁급식업체 종사원의 내부마케팅에 대한 인식도, 직무만족도 및 조직몰입에 관한 연구)

  • Lee, Yeon-Jung;Lee, Chun-Yong
    • Journal of the Korean Society of Food Culture
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    • v.23 no.5
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    • pp.572-581
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    • 2008
  • The principal objective of this study was to determine how the internal marketing of the contract foodservice management company affects job satisfaction and organization immersion, as well as the influence of the satisfaction of internal customers (employees) has on job satisfaction and organization immersion, and the function as a preceding variable that improves service quality. T-test, ANOVA, and linear regression analysis was conducted to analyze the hypotheses of the study. The summary of study as per the result of this corroborative study is presented as follows: It was verified that internal marketing affects organizational immersion and the job satisfaction of employees, and job satisfaction plays a crucial role in organizational immersion. Moreover, it was also confirmed that the higher the internal marketing is, the higher the job satisfaction and organization immersion will be, thereby improving the service quality provided by employees. If enterprise regards employees as internal customers and constantly and efficiently conducts internal marketing activities such as internal communication, training, welfare, compensation, delegation of power, supporting the management, etc, the organizational immersion and job satisfaction of employees will be heightened, thereby enhancing loyalty and pride in the organization to provide services with better quality.

A Study of Environmental Management Investment Allocation

  • Tien, Shiaw-Wen;Chang, Ting-Ting;Chung, Yi-Chan;Chen, Ching-Piao;Tsai, Chih-Hung
    • International Journal of Quality Innovation
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    • v.9 no.2
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    • pp.57-77
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    • 2008
  • The $21^{st}$ century is a new century of environmental protection. Environmental protection is one of the most important subject matters yet to come. Moreover, as the public pays more attention to environmental problems, enterprises should increase their investment in environmental management. Therefore, determining the investment level for environmental management and allocating the investment to associated environmental management activities has become a major task. The principal and agent theory and sales response functions are used for analysis in this research. The allocation of capital investment in environmental management is found to have significant impact on the aggregate sales response, aggregate profit and investment level. Therefore, in preparing the budget for environmental management, enterprises should focus on investment allocation decisions, determine the investment level and allocation method using integrated means, and apply submarket data in the allocation decision-making process. In other words, in setting the investment level, executive management should take managers' willingness into consideration. In allocating capital investment, managers should identify the optimal allocation method based on submarket characteristics.

A Study on the Improvement of Air Traffic Safety Information Management (관제 안전정보 관리체계 개선을 위한 연구)

  • Shin, Oksig;Kim, Ilyoung
    • Journal of Aerospace System Engineering
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    • v.2 no.3
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    • pp.7-11
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    • 2008
  • This is a study to research the effective way to enhance the performance of safety management by gathering and analyzing the information of undesirable occurrences that may result in accident or serious incident. This includes the way to identify the potential hazards related with the proactive activities. As detailed improvements, this paper introduces the mandatory and voluntary reporting system, normal operation safety survey, ATC quality assurance and the encouragement of just culture.

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Antioxidant Compounds and Activities of Short-term Green Gochujang (단기속성 청고추장의 항산화 성분 및 항산화 활성)

  • Shin, Kyung-Eun;Choi, Soo-Keun;Kim, Dong-Seok;Kim, Ha-Yun
    • Journal of the East Asian Society of Dietary Life
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    • v.22 no.5
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    • pp.657-666
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    • 2012
  • The purpose of this study was to improve the quality of Korean traditional sauce products by producing short-term green gochujang with cheongyang pepper powder. To determine its antioxidant compounds and activities, we examined vitamin C, capsaicinoid, total phenolic, and total flavonoid contents, as well as electron-donating, SOD-like, ferrous ion-chelating, and nitrite-scavenging activities. Vitamin C content of short-term green gochujang was higher in CON-M than in the sample, whereas capsaicinoid content increased as the amount of cheongyang pepper powder increased. Total phenolic content, total flavonoid content, electron-donating activity, and nitrite-scavenging activity were higher in the sample than in CON-M, and the contents increased as the amount of meju powder increased. Green gochujang containing the highest amount of cheongyang pepper powder showed the highest SOD-like, and ferrous-ion chelating activities as well as superior nutrient contents, compared to red gochujang.

A Study on the Relationship Marketing of Family Restaurant Toward Customers' Satisfaction, Switching Behavior and Store Loyalty (패밀리 레스토랑의 관계마케팅활동이 만족, 전환행동 및 점포 애호도에 미치는 영향관계)

  • Kim, Young-Kyu;Choi, Young-Joon
    • Journal of the Korean Society of Food Culture
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    • v.19 no.5
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    • pp.544-555
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    • 2004
  • The purpose of this study is to highlight the importance of relationship marketing which has been developed as an alternative way of handling marketing in family restaurants. This study focused on the consumers' behavior - mainly their switching behavior and loyalty toward relationship marketing activities exercised by from family restaurants. 269 usable questionnaires were collected from customers patronizing three family style restaurants in Seoul. Several statistical methods were used including descriptive analysis, reliability test, covariance analysis, confirmatory factor analysis, and covariance structural analysis. The result drawn from empirical test proved that relationship marketing activities actually are the significant determinants of relationship quality and thus to the customers' behaviors toward the restaurants they patronize. Managerial implications can be drawn from the result findings that restaurant companies can identify the activities of relationship marketing to continue the long-term relationship with their customers. Also restaurant companies can use the activities of relationship marketing as differentiating strategies, and allocate their resources into the activities of relationship marketing.

Structural Influence of SNS Social Capital on SNS Health Information Utilization Level (SNS의 사회적자본이 건강정보 활용수준에 미치는 구조적 영향력)

  • Park, Jaesung;Kim, Kyeong-Na
    • The Korean Journal of Health Service Management
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    • v.14 no.2
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    • pp.1-14
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    • 2020
  • Objectives : The purpose of this study was to test fitness of the structured model of SNS activities for health information. Methods : A structured questionnaire were administered to 500 subjects. A structural equation model was applied to collected data. Results : The response rate was 73.9%. The respondents mostly used Facebook and KakaoStory. They spent 70 minutes per day and 21~30% of this usage was taken by health information. In the variances, those who has religion more actively exchanged information about diseases and medical institutions. The goodness-of-fit of the model was .81(GFI) and .90(CFI). The main path was bridging capital -> bonding capital -> credibility -> SNS activities for health information. The path from quality of sharing information to SNS activities was not significant. It could be explained by the restriction of digital literacy. Conclusions : SNS activities for health information were determined by credibility, currency and bonding social capital. Bridging social capital, indirectly, influenced SNS activities through bonding social capital. Thus building bonding social capital would be a critical success factor for SNS.

NON-VALUE ADDING ACTIVITIES IN SOUTH AFRICAN CONSTRUCTION: A RESEARCH AGENDA

  • Fidelis Emuze;John Smallwood
    • International conference on construction engineering and project management
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    • 2011.02a
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    • pp.453-458
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    • 2011
  • The construction industry's importance to nation building, economic empowerment, and contributions to global commerce cannot be over emphasised. However, poor productivity, accidents, rework, time and cost overruns, and client dissatisfaction have characterised the industry performance in a multi-dimensional way. The central issue in this particular research is the seemingly inadequate achievement of optimum performance in the construction process, either with respect to value for money for the client and the entire construction supply chain or value in terms of the utility derived from built assets in spite of efforts by government and governmental bodies such as the Construction Industry Development Board (cidb) to increase industry performance. Therefore, based upon an extensive review of related literature, the paper reports on effects and causes of non-value adding activities in the construction industry in general, and South African construction in particular. The research findings indicate that activities that can be referred to as non-value activities are not only prevalent, but they can also be held responsible for performance related issues in terms of cost, time, quality and health and safety (H&S) in construction; and the exploration of pluralism in the research methodology may result in a robust model based upon the system dynamics approach. Therefore, the study suggests that there is major scope for value optimisation in the construction process especially in terms of availability and implementation of interventions, which have not only proven successful in other industries, but are also adaptable in the construction industry context.

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A Study on the 3M′s Approach to Environmental Management by Technological Innovation (3M사의 환경경영시스템에 관한 고찰)

  • 김현수;박영택
    • Journal of Korean Society for Quality Management
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    • v.27 no.3
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    • pp.170-188
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    • 1999
  • In all activities of companies, manufacturing processes are one of those which have the worst effect on our environment. So manufacturing companies have taken the necessary steps to comply with environmental regulations. But, most of them focused on the environmental standard control equipments, using ‘end-of-pipe techniques’ that can obtain the desired reductions in a short time-period. But these methods are essentially symptomatic treatments and are not enough for sustainable development. 3M's solution is the ‘cleaner techniques’which emphasize prevention rather than corrective control. This paper examines the concept of cleaner techniques and the environmental management system of 3M - how to conduct technological innovation to prevent generation of pollution and waste at the source under the 3P program.

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A Study on the Relationship between Innovation Activity and Business Results - Focused on the Small and Medium Manufacturing Enterprises - (기업의 혁신활동과 경영성과와의 관계 - 국내 중소제조업을 중심으로 -)

  • Jang, Kwang-Soon;Kim, Yong-Beom;Koo, Il-Seob
    • Journal of Korean Society for Quality Management
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    • v.38 no.4
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    • pp.512-520
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    • 2010
  • This research is the analysis of using structural equation method in order to investigate the cause and effect relationship among the elements related to the innovation activity and the degree of the influence on that, and in order to make sure the sequential processes into the meaningful management performance for improving the efficiency and effectiveness of a various of innovation activities performing in the domestic small and medium enterprise. To perform this research, we surveyed CEOs, managers, workers working for manufacturing business, we distributed 250 sheets totally and withdrew 206 sheets. we analyzed 169 sheets that we could use for this research using SPSS 15.0 and AMOS 18.0 program.