• 보건의료산업학회지
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• 제3권1호
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• pp.33-46
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• 2009

In order to analyze possible effects of senior hospital selection factors and service satisfaction on senior hospital patients' revisit of senior hospital, this study surveyed guardians of total 204 patients hospitalized in major 4 senior hospitals in Busan. As a result, this study came to the following conclusions: First, it was found that guardians considered appropriateness of medical treatment cost as the biggest factor of choice, which was followed by kindness of doctor and hospital employees, locational accessibility (traffic convenience), and doctor's medical capacity. Second, the factor analysis about patients' satisfaction showed that the influential factors consisted of satisfaction at medical staffs, satisfaction at nursing and care, and satisfaction at facilities. Third, there was not significant difference in the overall impression of hospital and the intention of revisit depending upon sociological variables. Fourth, satisfaction at nursing and care and satisfaction at facilities had significant effects on better satisfaction at overall impression of hospital, and it was noted that the shorter admission period and the less complaint led to the higher intention of revisit. Therefore, it is necessary to improve satisfaction at medical staffs, nursing and care, and facilities rather than patients' own sociological characteristics.

• 산업공학
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• 제18권3호
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• pp.253-267
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• 2005

Customer satisfaction becomes one of the important managerial concerns associated with corporate competency in current competitive environment for Internet communication service companies. Hence, it is demanding to improve a company's customer satisfaction through the total quality management perspective. In practice, engineers as well as the management hope to find major quality characteristics with Internet communication network that is closely related to customer satisfaction, consequently aiming to the raise of their company's customer satisfaction. This paper presents an empirical relationship analysis between network quality characteristics and customer satisfaction on Internet communication. Methodologically, the relationship analysis framework is based on the regression variable selection procedures. In this framework, it is implemented that; 1) iterative model building; and 2) consistent criteria application to statistical tests for selecting significant variables. A case study shows that; 1) the customer satisfaction on the network connection seems to be more closely related to the network quality characteristics compared with the customer satisfaction on the network speed; and 2) the download disconnection rate has relatively evident relationship with the customer satisfaction on the network connection.

• Journal of Korean Academy of Oral Health
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• 제42권4호
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• pp.181-186
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• 2018

Objectives: The purpose of this study was to investigate influences on employment preparation in dental hygiene students. Methods: A self-reported questionnaire was completed by 386 dental hygiene students in South Korea from November 1 to 30, 2016. For data analysis, the study used independent t-tests, one-way analysis of variance, Pearson correlation analysis, and regression analysis among others. Results: Students with higher grades tended to have major satisfaction, instruction participation, and employment preparation (P<0.001). Higher parental monthly income was related to higher major satisfaction (P<0.001). Employment preparation was significantly positively related to major selection motive, major satisfaction, and instruction participation. Conclusions: In order to encourage dental hygiene students to prepare for employment, it is necessary to create a better academic environment and develop a variety of employment preparation education programs. I think that the active interest of the country, society, school, and family will have a positive impact on employment preparation.

• 대한치과기공학회지
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• 제37권4호
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• pp.285-293
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• 2015

Purpose: The following study analyzes the mediating effects of professionalism on the relationship between major selection conviction and career decision level of dental technology students. It is to be used as basic data for improvement of the students' career decision level and an effective way to train professionals of the colleges. Methods: The survey was conducted on dental technology students. The collected data was analyzed by the statistical program SPSS 18.0. The results were analyzed by reliability, frequency, multiple-way ANOVA, correlation, multiple regression. To test for significance on each item, p<0.05 has been decided as a standard. Results: The analysis shows that the students' age and clinical practice experience bring a significant difference in major selection conviction, career decision level and professionalism. Professionalism has been found to bring significance mediating effects in relation to major selection conviction and career decision level. Conclusion: To improve the quality and pride as a professional as well as satisfaction with major selection can be expected to raise the standard of the students' career decision level.

• International Journal of Advanced Culture Technology
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• 제4권4호
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• pp.13-22
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• 2016

The purpose of this study is to identify the characteristics of school life and to examine the influencing factors of academic adjustment and social adjustment in university students. This cross-sectional descriptive study by using secondary data from 2,064 subjects who responded to a self-rated student adjustment test. Descriptive, t-test, ANOVA, Pearson correlation and multiple regression analyses were conducted. Satisfaction with college selection, expectation for college, satisfaction with college service, emotional stability, and relationships with faculty were significantly higher among male students, whereas confidence in major, support from others were significantly higher among the female students. There was a significant positive relationship between academic adjustment and confidence in major, and between social adjustment and expectation for college. Confidence in major, relationships with faculty, emotional stability, expectation for college, satisfaction with college selection, and commitment to college life accounted for 31.8% of the variance in academic adjustment. In addition expectation for college, emotional stability, support from others, gender, commitment to college life, and satisfaction with college services accounted for 44.7% of the variance in social adjustment for university students. Overall, the results of this study suggest that understanding the levels of expectation for college, commitment to college life, and levels of emotional stability may be important for facilitating their transition and adjustment to university life.

• 한국산학기술학회논문지
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• 제17권2호
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• pp.511-519
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• 2016

본 연구는 대학생의 대학생활 적응에 전공선택동기 및 전공만족도가 대학생활 적응에 미치는 영향을 파악하여 대학생의 건강한 대학생활 적응을 돕는 기초자료를 제공하고자 시행하였다. 연구의 대상자는 서울과 충청지역 대학생을 대상으로 편의표집 한 242명으로 하였다. 조사기간은 2015년 10월 13일부터 10월 27일까지이었고, 배부된 250부 중 242부를 최종 분석하였다. 자료분석은 SPSS 21.0 for Window 프로그램을 사용하였다. 연구결과, 변수들 간의 상관관계를 보였고, 대학생의 대학생활 적응은 개인적 동기, 사회적 동기 순으로 영향력이 있었고, 전공만족도 중 수업만족도에 의해 영향을 받는 것이 가장 컸다. 설명력은 38%였다. 따라서 대학생의 대학생활 적응도를 높이기 위해서는 수업만족도를 고려한 교수학습 프로그램 개발 및 상담이 필요하다.

• 한국경제지리학회지
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• 제15권4호
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• pp.735-751
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• 2012

관광지 관광객의 경험을 중심으로 관광객의 관광지 선택속성에 대해 파악하고, 관광지 선택속성이 만족 및 행동의도에 대한 영향관계를 확인하는 연구는 매우 필요하다. 이에 본 연구에서는 대전 뿌리공원 관광객을 대상으로 방문 후의 설문조사를 통하여 대전 뿌리공원 관광지 선택속성이 관광객의 만족 및 행동의도에 어떠한 영향을 미치는지를 규명함에 목적이 있었다. 이에 실증분석을 통하여 관광지 선택속성이 만족 및 행동의도에 미치는 영향 관계, 그리고 관광지 선택속성이 만족 및 행동의도에 미치는 영향관계에서 관광지 이미지의 조절효과에 대한 분석이 이루어졌다. 본 연구의 가설 검증결과, 대전 뿌리공원 관광지 선택속성과 만족과의 관계에서 '활동 체험성' 및 '접근 비용성' 요인은 만족에 있어 영향관계가 높은 것으로 나타났다. 그리고 관광지 선택속성과 행동의도 관계에서 '활동 체험성', '접근 비용성' 과 '친숙성' 요인이 행동의도에 영향관계가 있는 것으로 파악되었다. 마지막으로 관광지 이미지 조절변수에 따른 관광지 선택속성과 만족간의 관계에서는 유의한 조절관계가 있는 것으로 나타났지만, 행동의도에는 조절역할을 하지 못하는 것으로 나타났다.

• 대한통합의학회지
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• 제7권4호
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• pp.253-263
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• 2019

Purpose : The purpose of this study was to identify the self-efficacy, major satisfaction, and degree of adjustment to college life of nursing students and the relationships among the foregoing. Methods : This study was conducted with 319 nursing students in B city from May to June 2019. The collected data were analyzed with frequency, percentage, mean and standard deviation, t-test, ANOVA, Scheffe's test, and Pearson Correlation Coefficient using the SPSS /WIN 22.0 program. Results : The self-efficacy score of nursing college students was shown to be 2.95±0.32 points, major satisfaction score was shown to be 3.83±0.55 points, and college adjustment score was shown to be 3.52±0.55 points. The degrees of adjustment to college life were significantly different according to general characteristics of nursing students as follows; grade (F=6.614, p=.000), health condition (F=13.384, p=.000), club activities (t=4.557, p=.000), happiness index (F=32.094, p=.000), part-time job (t=2.781, p=.006), and motive of major selection (F=7.300, p=.000). The adjustment to college life of nursing students showed a weak negative correlation with self-efficacy (r=-.196, p<.001) and a strong positive correlation with major satisfaction (r=.782, p<.001). Major satisfaction and self-efficacy showed a weak negative correlation (r=-.185, p<.001). Conclusion : Through the results of this study, it can be seen that repetitive studies are necessary in relation to the self-efficacy, major satisfaction, and college adjustment of nursing students, and that interest in effort for the development of programs that can improve nursing students' major satisfaction and college adjustment are necessary.

• 한국지역사회생활과학회지
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• 제19권4호
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• pp.497-507
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• 2008

This study investigated relationships between the importance and satisfaction of rice-based menu selection attributes at family restaurants. For data collection, a total of 250 copies of questionnaires were distributed to 4-year college students who had an experience of a rice-based menu at casual dining restaurants, and finally 221 surveys (88.4%) among them were analyzed by using SPSS Win ver. 11.5. Twenty selection attributes were used to test the level of importance and satisfaction for rice-based menu. The factor analysis identified six dimensions of the importance of rice-based menu selection attributes; variety of items, menu information, recommendation & atmosphere, food quality, preferred menu, and price. Also, five dimensions of satisfaction were identified as nutrition & taste, menu information, preferred menu & atmosphere, variety of items, and cooking. Canonical correlation analysis revealed that preferred menu factor of importance was highly correlated with preferred menu and restaurant atmosphere factor of satisfaction of rice-based menu selection. The managerial implications of these results for rice-base menu selection attributes are as follows: There seems to be a need to develop a variety of rice-based menus, because rice-based menus tend to be considered as an additional menu, not a main course. Aggressive marketing and communication strategies are necessary to position rice-based menu as a main course for college students and as a major maket segment to family restaurants.

• 한국조리학회지
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• 제20권6호
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• pp.69-79
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• 2014

메뉴선택 속성과 메뉴디자인 속성이 고객가치와 고객만족이 어떻게 영향을 미치는 분석하자 하는 것이 연구의 목적이다. 연구를 목적을 달성하기 위하여 서울지역 4개의 호텔 양식당 이용자 223명을 분석한 결과, 메뉴선택속성에서는 다양성, 메뉴 설득력은 고객가치에 유의한 영향을 미치는 것으로 나타났다. 가설 2에서는 메뉴선택속성은 고객만족에 유의한 영향을 미칠 것으로 나타났다. 가설 3은 메뉴디자인은 고객가치에 유의한 영향을 미칠 것으로 나타났다. 가설 4는 메뉴 디자인은 고객만족에 유의한 것으로 나타났다. 가설 5는 고객가치는 고객만족에 유의한 것으로 나타났다. 연구결과 메뉴의 선택속성과 디자인 모두 중요한 것으로 나타났다. 본 연구에서는 메뉴의 선택속성과 디자인은 모두 중요한 것으로 났다. 향후 연구에서는 외국인 고객과 내국인 고객의 차이비교를 통해, 보다 세분화된 연구와 각 업장의 메뉴선택속성을 모색해 보아야 할 것으로 사료된다.