• 한국컴퓨터정보학회논문지
• /
• 제16권4호
• /
• pp.235-241
• /
• 2011

대다수 산업과 무역유통 기업은 물류 자원을 통합한다. 기업들은 제품 운송부분을 원가를 절약하기 위해서 전문적인 물류회사에 맡긴다. 여기서 전문적인 물류회사를 제 3자 물류라 한다. 컴퓨터와 인터넷의 발전에 따라 발주와 화주 그리고 제 3자 물류회사 간에 인터넷을 통해 연결된다. 여러 회사에서 사용하는 관리 프로그램이 각각 다르기 때문에 이질적인 데이터는 제 3자 물류정보시스템에 큰 문제가 되었다. 본 논문에서는 지식 공학 방법론을 이용하고, prot$\'{e}$g$\'{e}$를 개발도구로 이용하여 도메인 온톨로지를 구축하였다. 그리고 물류 온톨로지에 규칙 베이스를 만들어서 그들이 완전하게 개념간의 관계를 표현할 수 있다. 또한 물류 온톨로지와 룰 베이스의 기초에 제 3자 물류회사의 배송센터에 지능 정보시스템을 설계하고 정보 시스템의 작업 프로세스를 시각적으로 보여주도록 실례를 제시하였다.

• 대한안전경영과학회지
• /
• 제6권1호
• /
• pp.157-172
• /
• 2004

The results of this study has been split into two components, On set of results addressed the strategy of developing a Agility for maintenance consumer. The other set of results addressed the strategy of illuminating the successful measurement and concepts formed during the maintenance problem solving process, especially in the context of the Logistics Information system by aggregation information space. This paper presented a classifiable elements of Agility & Measurement of logistics capability in the Korea market. These concepts are positioned in a framework to give a better understanding what the consequences are of the changing business environment. The developments towards more globalization which leads to centralization and mass individualization that has a tendency to go more in the decentralized solutions, seems to be in contradiction. we will focus a proposal of Logistics information system and demand management decisions that should be a prime concern of any profit maximizing firm, unready strategy of investment. and we will prove the facts that it could be a guiding company which has a ability of cooperation with entities through the founding of supply chain, On the conclusion, we will show the variation which influences for capacity entities and alternative proposal to define a element which influnce for a cause and effect basically.[5]

• 한국항해항만학회지
• /
• 제35권3호
• /
• pp.235-241
• /
• 2011

현재 부산항신항과 배후단지 물류업체를 연계하는 셔틀운송에는 배후단지 물류업체가 독자적으로 운송차량을 보유하고 운용함으로써 자원소모의 중복성이 있으며 불규칙한 운송화물의 발생으로 화물운송에 매번 다른 차량이 투입되어 업체들이 특정 지역에 밀집되어 있는 단지의 지리적 효과를 충분히 활용하지 못하고 있다. 따라서 본 연구는 이러한 문제들을 해결하기 위해 동적계획을 구성하고 휴리스틱 방법을 통해 작업 스케줄링과 실시간 작업규칙을 구성하며 물류기업의 수 배송 계획에 풀링과 듀얼사이클링을 적용하여 셔틀운송에 소요된 자원의 감축효과와 효율성을 시뮬레이션을 통해 검증한다.

• The Journal of Asian Finance, Economics and Business
• /
• 제8권1호
• /
• pp.961-970
• /
• 2021

This study aims to examine the impact of service recovery in building customer loyalty through the mediating role of customer satisfaction and corporate image. This study also aims to examine the reciprocal relationship between customer satisfaction and corporate image in building customer loyalty. This study uses data from 126 consumers who have received recovery for a service failure in five logistics companies which operates in Southeast Sulawesi in Indonesia, namely; JNEs; J&T Express; Pandu Logistics; MEC; and TiKi. Data was collected using a questionnaire which was then distributed to all respondents via google form. The distribution of respondents at each logistics company provider was as follows: 19 respondents were customers of JNEs; 17 respondents were customers of J&T Express; 32 respondents were customers of Pandu Logistics; 21 respondents were customers of MEC; and 37 respondents were customers of TiKi's. The structural model developed in this study was tested using Partial Least Squared (PLS) method. The research found that service recovery has a direct effect on customer satisfaction and corporate image as positive and significant. Customer satisfaction and corporate image have a reciprocal relationship which then roles in building customer loyalty. Service recovery has an indirect effect on customer loyalty through the mediating role of customer satisfaction and corporate image.

• 무역학회지
• /
• 제45권3호
• /
• pp.1-19
• /
• 2020

Recently, traditional trade in the global trade market has stagnated in the aftermath of the US-China trade war and the coronavirus (COVID-19) pandemic. However, the global e-commerce market is growing rapidly, presenting a new opportunity for exports. To examine the effect of an online matching and logistics system on reverse overseas direct purchase and the mediating effect of reliability, this study conducted a questionnaire survey on 320 employees in a Korean trade company from March 10 to April 30, 2018. The study model's goodness of fit was tested, and an analysis was performed using the AMOS statistical package. The online matching and logistics system were found to have a positive effect on reverse overseas direct purchase. Furthermore, results revealed that while a country's reliability mediated online matching and reverse overseas direct purchase, it did not mediate the logistics system. These results mean that online matching is affected by a country's reliability in overseas consumers' buying decision process. This study provides implications for the future directions of export companies and national policies to promote reverse overseas direct purchase. Future research including more countries and companies would be able to make further contributions toward the development of the Korean cross-border e-commerce industry.

• 한국경영과학회지
• /
• 제31권3호
• /
• pp.81-96
• /
• 2006

We consider a rental company that dynamically manages Its capacity level through capacity addition and return While serving customer with its own capacity, the company expands its capacity by renting items from an outside source so that it can avoid lost opportunities of rental which occur when stock is not sufficient. If stock becomes sufficiently large enough to cope with demands, the company returns expanded capacity to the outside source. Formulating the model into a Markov decision problem, we identify an optimal capacity management Policy which states when the company should expand its capacity and when it should return expanded capacity after capacity addition. Since it is intractable to analytically find the optimal capacity management policy and the optimal size of capacity expansion, we present a numerical procedure that finds these optimal values based on the value iteration method. Numerical analysis is implemented and we observe monotonic properties of the optimal performance measures by system parameters, which are meaningful in developing effective heuristic policies.

• 마케팅과학연구
• /
• 제3권
• /
• pp.235-251
• /
• 1999

This research deals with the basic ideas and implementation used for developing competitive advantage in the market they serve. The market to which a company belongs is continuously evolving, not static. Therefore, the company is required to adopt a suitable strategy in the market it serves. Marketing strategy establishment requires continual adjustment in the strategy content and redirection in organizational actions to address emerging market problems and opportunities. Much of the strategic implementation is characterized by firefights aimed at solving emerging, unforeseen problems. The concept of strategy was originally introduced to provide companies with a rational means of coping with environmental changes. An old Oriental proverb said that "knowing myself and then understanding others is the best way to success". In line with the proverb, the starting point of marketing strategy establishment for the competitive advantage is to understand the activities of a company wholly. After analyzing the scope of its activities, a company has to understand the market structure, to review competitive environments, to formulate the base of the competitive strategy and to adopt differentiation strategies for obtaining the competitive advantage.

• 한국IT서비스학회지
• /
• 제1권1호
• /
• pp.81-117
• /
• 2002

The generalization of Internet use has been spreaded all over the world and impacted company to introduce intranet and extranet for their operation which dealt with electronic commerce. For these reason, endeavor of implementation of web site system is promotioned and enhanced the possibility of adaptation range for the view of company. Dramatic competition which company faced with the use of internet and request from all over the world made company brought company to various and different type of level. It is necessary to develop website system with experty knowledge to satisfy customer needs. To deal with this situation, works from the level of government should proposed to spread whole country business which propelled through kyungnam mechanic industry information promotion center. With strategic proposal concerning district characteristics to adapt electronic commerce successfully, information promotion should performed. Support of government is needed continuously to realize infra of ASP composed of 4,877 mechanic industry company. It might be possible to deal with international rapid change with cooperation of company and government related department.

• 산업경영시스템학회지
• /
• 제24권66호
• /
• pp.37-45
• /
• 2001

Because the structure of the economy is being changed from product-oriented and company-centered economy to service-oriented and customer-centered economy, and the market competition is varying with the competition of non-price factors, the importance for customer service of logistics system is being increased. Thus, the level of customer service should be represented as an element of the logistics decision and the facility location decision. The level of customer service provided by logistics system has an effect on customers\` purchase decisions, hence on the market demand. That is, the market demand is elastic for customer service as it is influenced by product price. Considering the effect of customer service on demand, this study develops the market area which each facility will serve. That area is circular, and distance norm is considered Euclidean and Rectilinear (or Manhattan) distance norm. The market demand for product at a particular area is affected by the level of customer service that facility provides, and the relationship between the market demand and the level of customer service is represented with a mathematical function.

• 대한산업공학회지
• /
• 제5권2호
• /
• pp.45-56
• /
• 1979

This report presents the development of an integrated logistics support system for a large-scale machinery manufacturing organization. The system consists of 3 major production management systems and 5 assisting systems. The major systems are: i) production planning and control system, ii) cost control system, and iii) material management system. The assisting systems are: i) personnel management system. ii) technology transfer system, iii) quality assurance system, iv) marketing assisting system, and v) management information system. In addition, other management systems such as planning system, R.&.D. system can be considered according to the organizational need. Several system flow models are developed and presented for the total logistics support system.