• Proceedings of the Korea Society of Information Technology Applications Conference
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• 2005.11a
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• pp.293-296
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• 2005

This study applies the Analytic Hierarchy Process (AHP) to evaluate service quality of Third-Party Logistics (3PL) service providers. For this, we first conceptualize five dimensions of 3PL service quality (i.e. tangibles, reliability, responsiveness, assurance and empathy). We then apply the AHP method to determining the relative weights of five service quality dimensions and eventually selecting the best 3PL service provider. To implement this idea in practice, we conduct an empirical study on four companies providing 3PL services in Korea.

• The Journal of Bigdata
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• v.6 no.1
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• pp.1-12
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• 2021

The rapid growth of mobile-based online shopping and the appearance of untact business initiated by COVID-19 has led to an explosive increase in demand for logistics services such as delivery services. In order to respond to the rapidly growing demand, most logistics and distribution companies are working to improve customer service levels through the establishment of a full-filament center in the city center. However, due to social factors such as high land prices and traffic congestion, it becomes more difficult to establish the logistics facilities in the city center. In this study, it has been proposed the way to choose the candidate locations for the shared distribution centers among the space nearby the tall-gate which can be idle after the smart tolling service is widely extended. In order to evaluate the candidate locations, it has been evaluated the centralities of all candidates using social network analysis (SNA). To understand the result considering the characteristics of centrality, the network structure was regenerated based on the distance and the traveling time, respectively. It is possible to refer the result of evaluation based on the cumulative relative importance to choose the best set of candidates.

• Journal of Distribution Science
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• v.14 no.10
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• pp.153-164
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• 2016

Purpose - In general, large companies have larger organizations, funds, and systems to provide more effective and efficient services in the market. However, development needs to support the livelihood of ordinary citizens who work for small businesses as well. This research suggests that a new distribution channel, called a "foothold style Kosa mart," that cooperates jointly with a distribution center and a large discount mart can provide direct solutions to small and mid-size distributors. This new distribution channel can achieve a limited type of "Nadle shop (small supermarket) foster project" related to building a joint distribution center and improvement in wholesale supply. Research design, data, and methodology - Data about the Korea distribution situation, the Nadle stores, and the logistics centers were collected from literature, Statistics Korea, journals, and reports. Specifically, we investigated information about Kosa Mart and Nadle stores. We focused on the redesign of the distribution center for the Nadle store. Results - The Kosa Mart distribution center now includes 18 warehouses, and has been handling 2000-3000 items. Most of the warehouses have been simply designed and items loaded and stored without refrigeration; thus, it is possible to store only products of certain manufactured goods. The current logistics center has no wholesale function because it failed to resolve the joint purchasing and product supply issues of competitively priced products. Conclusions - This study aimed to identify ways to strengthen the competitiveness of small- and medium-sized retailers. A Kosa Mart redesign aims to unifying the logistics center, stores, and customers. First, the joint wholesale logistics system, equipped with an integrated ordering system, needs to process customer orders and store orders at the same time. Second, excellent small business product development has to connect with production. Third, the store composition needs to support a shipping hub. Fourth, the Mart differentiates itself from convenience store goods by supplying regional and specialized products to customers. Fifth, a service buying agent and direct transactions between producers and consumers need to be established, and exhibits and displays of goods need to be improved.

• Proceedings of the Korean Operations and Management Science Society Conference
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• 2006.05a
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• pp.153-158
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• 2006

The emergence of ubiquitous autonomic computing and network environment will change the service architecture information system which will be a new application area in SCM/logistics systems. In this study we surveyed the technical trend map of ubiquitous and its application in SCM/logistics support system design. We described the evolutional model of ubiquitous computing community for SCM/logistics system. It is consisted of three view points; self-growing, autonomic, and context-aware, which will allow the decision makers to be benefited from web and mobile technology and are useful for proactive SCM/logistics support system. Finally, we suggested a cooperative research planning for the development ubiquitous system between the government research center, university, and industry research activities.

• Proceedings of the Safety Management and Science Conference
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• 2009.11a
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• pp.125-144
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• 2009

Korean logistics industry have been focused on transportation business. However, with the expansion of the electronic commerce and on-line shopping, delivery service is now dramatically growing. Despite the expansion of logistics market, the domestic logistics industry have significant structural problems such as low productivity comparing with the advanced countries, relatively high cost and shortage of human resources and lack of professionalism of people in the industry. Logistics companies reallocate employees, use subcontractors, expand consignment and training the employees to overcome the labor shortages but it has some limits. In recognition of the importance of labor in the logistics industry, financial support and investment have increased. Logistics companies tend to hire consultants, set up logistics department or R&D center in order to establish highly productive logistics process and system so it is viewed that there will be considerable demands of human resources in the logistics industry. This study indicates implications and development direction of human resources in the logistics industry by looking into prospect and characteristic of the industry, employment status, training programs and qualification requirements.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.8 no.5
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• pp.1279-1288
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• 2007

A vehicle routing problem with time constraint is one of the must important problem in distribution and logistics. In practice, the service for a customer must start and finish within a given delivery time. This study is concerned about the development of a model to optimize vehicle routing problem under the multi-logistics center problem. And we used a two-step approach with an improved genetic algorithm. In step one, a sector clustering model is developed by transfer the multi-logistics center problem to a single logistics center problem which is more easy to be solved. In step two, we developed a GA-TSP model with an improved genetic algorithm which can search a optimize vehicle routing with given time constraints. As a result, we developed a Network VRP computer programs according to the proposed solution VRP used ActiveX and distributed object technology.

• Proceedings of the Korean Institute of Navigation and Port Research Conference
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• 2019.11a
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• pp.195-196
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• 2019

It It is not easy to reduce the operation costs at a time when it is hard to expect increase sales due to growing economic uncertainties. For logistics centers, which need to keeps their competitive advantage in the market by raising service levels at low cost, it is essential to drastically improve service levels at low cost. This study suggests that KPI (Key Performance Indicator) analysis should determine whether efficient logistics operation is being performed for the entire process of the logistics operation system. And also we suggests that each item should be set up, measured, and improved so that customer satisfaction can be increased based on performance indicators.

• Management Science and Financial Engineering
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• v.10 no.2
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• pp.1-28
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• 2004

The integrated supply chain of business partners for e-Commerce in cyber space is defined as Logistics Chain if the cooperative activities are logistics-related. Logistics Chain could be managed effectively and efficiently by cooperative technologies of logistics chain execution. In this paper, we propose a routing and scheduling algorithm based on the Tabu search by adding geographical information into existing constraint for pick-up and delivery process to minimize service time and cost in logistics chain. And, we also consider an uncertainty processing for the tracing of moving object to control pick-up and delivery vehicles based on GPS/GIS/ITS. Uncertainty processing is required to minimize amount of telecommunication and database on vehicles tracing. Finally, we describe the Logistics Chain Execution (LCE) system to perform plan and control activities for postal logistics chain. To evaluate practical effects of the routing and scheduling system, we perform a pretest for the performance of the tabu search algorithm. And then we compare our result with the result of the pick-up and delivery routing plan generated manually by postmen.

• 한국IT서비스학회:학술대회논문집
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• 2005.05a
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• pp.575-579
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• 2005

A Shared Services center (SSC) is created by removing common administrative functions from operational divisions within an organization, and centralizing the functions in a separate centre. SSC helps supporting organizations to focus on core activities and to achieve cost reduction as well as service quality enhancement. In contrast to many leading global companies which has been adopted SSCs from early 90's. A Company's HR SSC which has opened this year is the first genuine SSC practice in Korea. Centering on the case of A Company' s HR SSC implementation, we discussed on some practical implications for companies which has future plan to introduce a shared service center.

• IE interfaces
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• v.17 no.spc
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• pp.141-151
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• 2004

As today's business environment has become more and more competitive, forward as well as backward flows of products among members belonging to a supply chain have been increased. The backward flows of products, which are common in most industries, result from increasing amount of products that are returned, recalled, or need to be repaired. Effective management for the backward flows of products has become an important issue for businesses because of opportunities for simultaneously enhancing profitability and customer satisfaction from returned products. Since third party logistics service providers (3PLs) are playing an important role in reverse logistics operations, they should perform two simultaneous logistics operations for a number of different clients who want to improve their logistics operations for both forward and reverse flows. In this case, distribution networks have been independently designed with respect to either forward or backward flows so far. This paper proposes a mixed integer programming model for the design of network integrating both forward and reverse logistics. Since the network design problem belongs to a class of NP-hard problems, we present an efficient heuristic algorithm based on genetic algorithm (GA), of which the performance is compared to the lower bound by Lagrangian relaxation. Finally, the validity of proposed algorithm is tested using numerical examples.