• Journal of the Korean BIBLIA Society for library and Information Science
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• v.21 no.3
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• pp.5-16
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• 2010

Libraries should offer their services to all users including those who find difficult to access knowledge information without any obstacles or discrimination. Therefore, this study, aiming at providing library services to all users by applying 'Universal Design' to libraries, extracted and presented five components in library services: universal convenience, which allows all users to use libraries; safety of services, which offers safety in library use; user-orientedness, which offers user-oriented library services; user request, which allows library services reflecting the needs of users; and economic feasibility of the services, which provide efficient and economic library services. The proposed five components will play the foundational role in implementing universal design on libraries so that all users can use library services.

• Journal of the Korean Society for Library and Information Science
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• v.26
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• pp.167-185
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• 1994

The purpose of this study is to develop the optimal user/librarian interface in information searching. In order to achive the purpose, the 150 unskilled students as subjects have participated in the study. According to the change of the subjects' psychological information states by the access points within the library system, the subjects have been classified into the five types of model: the initial information state, the accepted identification information state, the bibliographic information state, the stack information state, and the location information state. Librarian's searching support is done for 10 minutes at the each access points. To develop the optimal user/librarian interface, the expected values of the models are calculated. The resultants are as follows: 1) The expected value of the initial information states model is 18.94: 2) The expected value of the accepted identification information model is 27.06: 3) The expected value of the bibliographic information state model is 27.06: 4) The expected value of the stack information state model is 22.38: 5) The expected value of the location information state model is 22.38. Those expected values are compared with each other. The model with the lowest expected value is chosen as the optimal user/librarian interface model. In the result, the user's initial information state model of the optimal user/librarian interface in information searching is developed. In order to search the information with the most effect, user must be interfaced with the librarian at his/her own initial information state.

• Journal of the Korean Society for information Management
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• v.26 no.3
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• pp.69-87
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• 2009

By exploring plausible relations between factors of service quality and user satisfaction, this study has derived significant determinants of user satisfaction. Based on the analytical findings, this study suggested practical measures to enhance user satisfaction of special libraries. If we determine the priority order of three dimensions of service quality depending on specialized areas of special libraries, and revise the items of higher correlations with user satisfaction, then we could effectively and efficiently level up user satisfaction of special libraries.

• Journal of the Korean Society for Library and Information Science
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• v.43 no.2
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• pp.329-350
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• 2009

The purpose of this study is to develop the indicators of user satisfaction for Korean public library evaluation. This is an attempt to overcome the inequality of indicators, which mainly consist of inputs and outputs. User satisfaction indicators are constructed through literature reviews and the prepared indicators are tested through a user survey of public libraries. Notably, the test is focused on the applicability of indicators for public libraries with a variety characteristics such as scale and operation organization. Based on the analysis of the results, this study suggests a total of 10 indicators.

• Journal of the Korean Society for Library and Information Science
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• v.49 no.2
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• pp.235-254
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• 2015

The aim of this study is to propose the effective management plan for (New) Library at International Science Business Belt in Korea. For this purpose, this study analyzed cases of domestic and overseas libraries which have been providing the special Science Business Service. Also user questionnaire surveys were conducted for the user demand in (New) Library. Based on case studies and user surveys, the management plan for ISBL was suggested as follow with its division into five realms; that is, information resources and special programs, manpower, space facilities, internal cooperation and international network. The research could be used as basic resources for the International Science Business Library in Korea.

• Journal of the Korean Society for Library and Information Science
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• v.28
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• pp.247-266
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• 1995

The purpose of information retrieval is to help users solve their problems. To fulfill the purpose the user's problem needs to be focused on. The purpose of this study is to identify components and the structure of the user's problem in an academic research environment. From this study it was found that the scientific problem dealt within an academic environment is complicate and the problem is composed of 8 topical and 4 non-topical components. And they could be organized into a stucture. This study has three implications for user-oriented information retrieval. (1) The components and the structure of the problem need to be the framework for the effective information retrieval process and for the evaluation of information retrieval. (2) The research methodology used in this study can be applied to other information service situations and this will result in greater practical implication of a study for more effective information retrieval. And (3) for more effective user-oriented information retrieval, the user needs to be observed and studied in the actual' situation. This study showed that the complicate problem of the actual user can be studied in a systematic way and this resulted in important implications for information retrieval.

• International Journal of Knowledge Content Development & Technology
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• v.7 no.2
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• pp.53-83
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• 2017

This research aims at identifying through literature analysis the extent of past research related to the protection of personal information and privacy of library users. This study was conducted in 3 stages of literature analysis suggested by other researchers, including Powell (2005). First, I found and collected literature related to personal information and library user privacy. Second, I reviewed the collected literature and identified detailed subjects and core concepts. Third, I analyzed the core subjects, main discussion points, and related examples shown in those papers divided into 7 subgroups. I examine library privacy from various angles through literature analysis, and the results of this paper would be useful for establishing library privacy policies and developing guidelines for librarians.

• Journal of the Korean Society for Library and Information Science
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• v.38 no.4
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• pp.49-65
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• 2004

University library user's needs and complains are delivered to librarians through the homepage BBS. The purpose of this study is to examine the user's needs and complains in BBS. Twelve domestic university libraries and three foreign university libraries are analyzed. And the result of this study will be useful for developing the library system for end users.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.20 no.4
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• pp.205-222
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• 2009

University libraries are involved in college education and college education is also involved in university libraries. To the knowledge information society increases the competitive power of the university and the academic library which national competitive power strengthens further must be operated developmentally. Professors and students to support research and learning activities appropriate facilities and systems must be equipped with features and the role of university libraries will be fulfilled properly. In this study, we analyze changes in the configuration space, and accordingly remodel before and after the user satisfaction survey of spatial configuration on the users' satisfaction and the results are to analyze based on C University Library. As a result of this study, the library space was utilized to determine the importance of purpose in the future, these results increase the quality of library service or library user satisfaction survey. Study will be a good reference for researchers.

• Journal of the Korean Society for Library and Information Science
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• v.42 no.4
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• pp.311-328
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• 2008

New library building construction and the remodeling of old one is growing tendency is nation-wide recently. But there is no reflection of library user's view in the field of library construction. For the completion of the research the data was collected by bar-code scanner with user ID cards. Collected data was analysed by using crosstabulation and t-test. Around 2:00PM is peak time for library visit and the reading room for children is most frequent use space in library.