• Journal of Korean Library and Information Science Society
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• v.32 no.3
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• pp.1-29
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• 2001

This study is to investigate extensively the complaint responses of the public library users, as an example of the complaining behaviors of the clients in not-for-profit organization. It selects and analyzes empirically some of the antecedents of the complaining behaviors including attitude toward complaining, cost of the complaining, likelihood of success, of success, product, external attributions and loyalty, and complaint responses including exit, voice(redress seeking), negative word-of-mouth and third party complaints, of the public library users, based on the theoretical backgrounds. It also examines the free use as a new variable of antecedents for not-for-profit organizations. Final data through questionaries are obtained from 515 unsatisfied adult public library users in Taegu, 456 of them analysed with SPSS 10.0 for Windows.

• Journal of Korean Library and Information Science Society
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• v.36 no.4
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• pp.177-198
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• 2005

The objective of this paper is to obtain the knowledge for spatial Planning of children's library which serves various users. The study method is to observes the children and their parents' space use according to the age step of children in public library, and analyzes it in the relation with the classified 4-types of children's section. Five characteristics were identified. First, children area was influenced by library location and user's characteristics. Second, children area was used various aged group with children. Third, there were different use patterns based upon age. Fourth, various reading space was needed through areas. And, last the behavior and the characteristics of area and furnishings were described.

• Journal of the Korean Society for Library and Information Science
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• v.57 no.1
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• pp.5-21
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• 2023

The purpose of this study is to analyze how library visitors use spaces in the library and to make suggestions for improving library use environments. Library use patterns were analyzed by tracking the users' smartphone WiFi. A library located in Seoul, Korea was selected and detectors were installed in the library. The suggestions from the results analyzing data collected between September, 2016 and December, 2016 were as followed. 27.17% of library visitors used a space in the library. Among them, 28.69% used the lobby to return their checked-out materials. Therefore, the library is recommended to install a device in the area in which users are easy to return their items. Additionally, since the spatial relationship between cultural program room and book shelves was low, those programs might be improved by providing library materials related with them.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.20 no.1
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• pp.209-220
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• 2009

The purpose of this study is to investigate the information behavior of the junior high school students in the public library and to find the effectiveness of the behavior analysis using a cognitive work analysis(CWA). Data was collected through a dept interview and an observation method. Results show that the students had four constraints when they searched materials for reports: relevant materials for reports, limitation of materials, opening hours, use possibility. There are three behavior types. A type is that students find materials on the shelf through searching an online catalog, then make a report using reading the materials. B type is that students find materials on the shelf and check out the materials. C type is that students find materials and check out them by library staff help. CWA can be used for the information behavior research on the library space. CWA can, however, apply for space redesign when various researches would be conducted about the information behavior.

• Journal of the Korean Society for information Management
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• v.32 no.4
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• pp.223-247
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• 2015

This study aims to investigate the influence of undergraduate students' personal characteristics on the use behaviors of library mobiles and its contents. We used gender, major, grade, university, perceived usefulness, personal innovativeness, and smartphone dependency variables to measure their personal characteristics. We conducted a survey with 309 undergraduate students who belong to two universities. The results showed that the major, grade, perceived usefulness, and innovativeness variables significantly influenced the use frequency of library mobiles, while the gender, major, university, and smartphone dependency ones did the use pattern of library mobile contents. Based on the results, we proposed three methods for constructing an efficient university library mobile.

• Journal of the Korean Society for information Management
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• v.37 no.3
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• pp.275-299
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• 2020

This study investigates the factors affecting behavioral intention of professors and students at universities to use academic libraries in a hybrid library environment where a traditional physical library is combined with a digital library that is centered on online information use. The structural relationships among factors were also analyzed in this study by utilizing a combined behavioural model which was based on TPB and TAM. This study identified users' intention to use academic libraries according to changes in the use environment, and the findings of this study bring a valuable meaning to library administrators for setting up the strategic plan for the future of academic libraries. The results of this study imply that academic libraries should strategically setup an effective and efficient operating plan based on awareness, attention and cooperation, in order to survive as well as to accomplish balanced growth in rapidly changing environment.

• Journal of Information Science Theory and Practice
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• v.2 no.3
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• pp.55-65
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• 2014

This study investigated the information environment of lecturers in Federal Polytechnic, Offa, Kwara State, Nigeria, in relation to their information seeking behavior, extent of use of the polytechnic library, perceptions of the resources and services of the library, level of awareness and extent of use of the open access model of scholarly communications, as well as the challenges of accessing and using information resources. It adopted the survey research method, using a questionnaire for data collection, while the descriptive statistics method was used to analyse the data, using tabular presentation and simple percentages. From a population of 280 lecturers for the study, a purposive sample of 164 was drawn. The findings showed that the lecturers' information needs are focused on online use; they hardly use the polytechnic library due to their perceptions of the resources and services of the library. They are, to a greater extent, aware of open access initiatives, but do not publish in open access outlets, while various challenges affect their access and use of information resources for teaching and research. A recommendation was made, among others, that the polytechnic management should pay more critical attention to the library especially in the areas of adequate, current and comprehensive collections on all the programmes of the institution, as well as the provision of wireless internet services on the campus through a public-private partnership arrangement.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.26 no.2
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• pp.129-153
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• 2015

This research reviews literature regarding information use behavior published during the period of 1970 to 2014 in Korea. It aims to identify the researchers' information use behavior in specialized fields and contributes to provide the effective information services based on users' needs. In order to do that, it reviews research papers that are associated with information use behavior by primarily examining the subjects, methods, variables, results, and suggestions of collected literature. It reveals some differences among researchers according to their fields, career, and status while researchers in various fields make appearance the change of information use up to digital environments. It is suggested that information services based on the users' characteristics should be provided.

• Journal of the Korean Society for Library and Information Science
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• v.42 no.4
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• pp.311-328
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• 2008

New library building construction and the remodeling of old one is growing tendency is nation-wide recently. But there is no reflection of library user's view in the field of library construction. For the completion of the research the data was collected by bar-code scanner with user ID cards. Collected data was analysed by using crosstabulation and t-test. Around 2:00PM is peak time for library visit and the reading room for children is most frequent use space in library.

• Journal of the Korean Society for Library and Information Science
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• v.30 no.4
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• pp.13-38
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• 1996

This study focuses on investigating and analyzing overall information use behavior of the social science researchers. questionnaires were sent to 150 researchers in three major libraries or research institutes in the area of the social sciences, Five hypotheses were tested on the basis of the assumption that there would exist unique characteristics in the information seeking behavior of social science researchers The findings of the study shows that social science researchers prefer monographs and journals: they tend to use current material: the first information source for their research activities is the cited references in the book or journal article : they are likely to delegate literature searching to the librarian, but they tend to conduct direct searching in online setting: in general, they react positively for the rapid change in information environment caused by recent development of information technology, It is emphasized that to design an efficient information system and provide an effective information service in the social science related library or information center, it is essential to consider the major characteristics and attributes of social science researchers in terms of their information use behavior.