• Journal of the Korean Society for Library and Information Science
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• v.54 no.3
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• pp.141-163
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• 2020

In this study, to set the direction of improvement and development Library One Service, a current status survey was conducted for regional centers and libraries participating in Library One Service, and satisfaction surveys were conducted for users. As a result, it confirms that the user had a positive perception of the Library One Service, but there were various considerations and service improvements from the user and manager side. In particular, the need to solve the problem of instability in the middleware server and to revise the regulations, and to expand the user service and support practical work was confirmed. So, this study proposed to improve the function of the Library One Service, provide new services, support policies such as revision of regulations and related guidelines, and provide practical support for a service operation. Through this study, it expects to be able to present a road map for mid- to long-term development of Library One Service.

• Journal of the Korean Society for Library and Information Science
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• v.47 no.3
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• pp.25-47
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• 2013

The cognitive approaches on library and librarianship are being questioned. These are led from what the identity of the librarian is and from what the library is. This revealed that the perception of the library should not be acquired by interpreting its appearances but by interfering its nature. In conclusion, the information service is disclosed virtually as the essence of the library. On realizing the library virtually, even a person could be entitled as the library on the underlying assumption of information service (one-person-library).

• Journal of Information Science Theory and Practice
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• v.9 no.2
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• pp.33-46
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• 2021

The purpose of this paper is to analyze the case of 'drive-thru' services newly introduced and tried in libraries in Korea under the influence of COVID-19, and to develop and propose a service model so that this service can be continuously applied to all libraries in the future. Therefore, the method of study was selected and analyzed by selecting one of the representative libraries that provide related services in Seoul Special City, Incheon Metropolitan City, and Anyang City of Gyeonggi Province. In addition, a focus group interview was conducted with twelve people in charge to find a way to apply the drive-thru service to the library. As a result, the library's drive-thru service is a way to fulfill the library's original purpose of providing information materials while minimizing faceto-face contact with users. It was concluded that it is a suitable method for a library of complex buildings, where there is a lack of parking space. In addition, it was deduced that it may be one of the ways to use the library efficiently for office workers who are unable to use library services during the opening hours. Therefore, if the drive-thru service is implemented according to the developed model, it is expected to increase the library visit rate and data utilization rate.

• Journal of the Korean Society for Library and Information Science
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• v.56 no.1
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• pp.387-404
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• 2022

This study statistically verified the service quality factors(book&contents, writer&manpower, service support, facility&environment of the program) that affect the satisfaction of 'One Library, One Book' program, and the influence relationship of satisfaction on the intention to use focused on the Jgu Public Library in Seoul. As a result, first, the service quality factors that have a statistically significant positive(+) effect on the satisfaction of the program were found to be the book&content, author&manpower factors of the program. Second, it was shown that the satisfaction of the program had a statistically significant positive(+) effect on the intention to use. The results of this study can be used as useful basic data to improve the quality of the 'One Library, One Book' program in public libraries in Korea in the future.

• Journal of the Korean Society for Library and Information Science
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• v.38 no.2
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• pp.261-289
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• 2004

There are very few studies on the guidance service which is one of the important reference and information service function in the library. During the last decades, Readers' Advisory Service has become one of the most interesting and demanding function in many Public libraries of the western world. This paper Introduces the background theory of Readers' Advisory Service and the basic skills for readers' advisors. Library managers and library schools can get ideas from this paper in planning reading programs for adult library users and training programs for library staff and LIS students.

• Journal of the Korean Society for Library and Information Science
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• v.3
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• pp.83-102
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• 1973

The library as a social agency must study and evaluate its effectiveness and seek to improve its service for achieving the external objectives for which it was created. The study is an attempt to define the determining factors involved in change in library service. Library service evolves as a consequence of social need, which comprises unconventional demands of emerging areas in the subject ratio of literature, change in methods of research, change in the educational level of the community, and change in the user behavior. Since the library is an agency of communication, growth and specialization of information, and increase in variety of information media have effects on library service. The library is one of the many communication agencies in society, and increase or decrease in their programs can be determining factors of change in library service. Today, libraries depend more and more upon interlibrary cooperation to allow them to overcome their limitation in resources and time, and they can bring about changes in their service by adjusting themselves to the interlibrary cooperation arrangements available. Finally, library service is rendered as a result of theorizing as to what the library might or should do, and naturally theories or change in them may be determining factors of library service.

• Journal of Korean Library and Information Science Society
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• v.30 no.4
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• pp.183-206
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• 1999

The purpose of this research is to evaluate the service quality measure and service quality level between one sample library and the other. Most typically, service quality is defined in terms of reducing the gap between customer expectations and the actual service provided. This research also focuses on gap reduction. Service quality concept was originally discussed in a commercial environment and may require some adaptation to the non-commercial environment of the academic library. A revised service quality measure that developed by P. J. Calvert and P. Hernon(1996) was used for this research. Results showed that service quality measure of this research was reliable(99 service quality items scale's Cronbach Alpha coefficient was 0.983) and was validated by correlation and factor analysis. Therefore service quality measure of this research will be applied positively for academic libraries. And this research showed that the service quality level of sample academic library was inferior to that of the others. The service quality of sample academic library should be improved to meet the customer's needs and expectations immediately.

• Journal of Korean Library and Information Science Society
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• v.12
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• pp.35-59
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• 1985

User fees have been employed by libraries as far back as the mid-1800s in both United States and England. By the late 1800s and early : 1900s, the charging of user fees for some library products and services had become a reality in many public and academic libraries. Yet the practice has created controversy when computer-aided reference service began to charge especially in the publicly funded libraries. There are two extream arguments on library reference service fees : one is for and the other is against. most fee o n.0, pponents base their stand on morality. They argue that charging fees for any service is wrong because it violates the user's right of access to information and regard it as an act of decrease human life chances as well as an act of censor. But those who favour fees argue that it is necessary to separate the rhetoric from the reality and to distinguish what libraries are from what they do. The study revealed that library has two options. One is strict free of charge and the other is charging for selected library services. Whatever options the library may take, library had to decide an overall reference service policy. The level and scope of service, audience, necessary fund (who and how) and many other physical and metaphysical things must be considered. However, the first option will necessary be to limit services while there is no loss of traditional philosophical service element. Yet, if to provide a wide range of choices and to create conditions more hospitable to competition from the private information sector and for better evolutional selection, the second option(fee-based service) gives more benefit to the users while there is a loss of fundamental service philosophy.

• Journal of Korean Library and Information Science Society
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• v.32 no.4
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• pp.229-256
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• 2001

Library service should be available and accessible to every one. But people with disabilities were much excluded from library and information service in Korea. The information and communications revolution ought to be a passport to inclusiveness the disabled in library and information service. This study describes current library services for the visually handicapped and reviews related critical issues in Korea and the state of the art in adaptive technology for low vision and blindness. And proposes necessary methods to improve library and information services for the visually handicapped in Korea.

• Journal of Korean Library and Information Science Society
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• v.38 no.1
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• pp.315-339
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• 2007

For the public library reading revitalization in this study it is to review program development examples which is differentiated by own library from the existing reading education and reading program. Based on the specialized program examples it intended suggesting a method of reading revitalization, after reviewing enlarged specialized function in the existing public library function, and analyzing related the reading activity status concerning with Seoul city public library, 'One Library One Book Reading' activity and U. S. A public library. Also, this study suggested future public library reading revitalization through the specialized quality service program development and construction related reading.