[KSCI] Korea Science Citation Index Service

http://dx.doi.org/10.1633/JISTaP.2021.9.2.3

Drive-thru Library Service in Korea

Lim, Seong-Kwan (School of Librarianship, Graduate School of Education, Kyonggi University)

Publication Information

Journal of Information Science Theory and Practice / v.9, no.2, 2021 , pp. 33-46 More about this Journal

Abstract

The purpose of this paper is to analyze the case of 'drive-thru' services newly introduced and tried in libraries in Korea under the influence of COVID-19, and to develop and propose a service model so that this service can be continuously applied to all libraries in the future. Therefore, the method of study was selected and analyzed by selecting one of the representative libraries that provide related services in Seoul Special City, Incheon Metropolitan City, and Anyang City of Gyeonggi Province. In addition, a focus group interview was conducted with twelve people in charge to find a way to apply the drive-thru service to the library. As a result, the library's drive-thru service is a way to fulfill the library's original purpose of providing information materials while minimizing faceto-face contact with users. It was concluded that it is a suitable method for a library of complex buildings, where there is a lack of parking space. In addition, it was deduced that it may be one of the ways to use the library efficiently for office workers who are unable to use library services during the opening hours. Therefore, if the drive-thru service is implemented according to the developed model, it is expected to increase the library visit rate and data utilization rate.

Keywords

drive-thru; library service; library circulation; library circulation system; drive-thru service system;

Citations & Related Records

Reference

1	Dalin-Kaptzan, Z. (2020). Retail trends: The growing demand for click and collect. https://www.bringg.com/blog/industry-trends/click-and-collect-growth/.
2	IFLA. (2021). COVID-19 and the global library field. https://www.ifla.org/covid-19-and-libraries.
3	Kucukusta, D., Law, R., Besbes, A., & Legoherel, P. (2015). Reexamining perceived usefulness and ease of use in online booking: The case of Hong Kong online users. International Journal of Contemporary Hospitality Management, 27(2), 185-198. https://doi.org/10.1108/IJCHM-09-2013-0413. DOI
4	Morgan, D. L., & Scannell, A. U. (1998). Planning focus groups. Sage.
5	Krueger, R. A., & Casey, M. A. (2009). Focus groups: A practical guide for applied research. 4th ed. Sage.
6	Abu Farha, R., Abu Hammour, K., Alefishat, E., Alsaeed, H., & Alma'aiah, S. (2017). Drive-thru pharmacy service: Assessments of awareness, perception and barriers among pharmacists in Jordan. Saudi Pharmaceutical Journal, 25(8), 1231-1236. https://doi.org/10.1016/j.jsps.2017.09.008. DOI
7	Allon, G., Federgruen, A., & Pierson, M. (2011). How much is a reduction of your customers' wait worth? An empirical study of the fast-food drive-thru industry based on structural estimation methods. Manufacturing & Service Operations Management, 13(4), 489-507. https://doi.org/10.1287/msom.1110.0343. DOI
8	Frey, C. B., & Osborne, M. A. (2017). The future of employment: How susceptible are jobs to computerisation? Technological Forecasting & Social Change, 114, 254-280. https://doi.org/10.1016/j.techfore.2016.08.019. DOI
9	IFLA. (1994). IFLA/UNESCO public library manifesto 1994. https://www.ifla.org/publications/ifla-unesco-publiclibrary-manifesto-1994.
10	Koontz, C., & Gubbin, B. (2010). IFLA public library service guidelines. https://www.ifla.org/publications/ifla-publications-series-147.
11	Montero, S. (2021). Westlink Library adds a new "drive-thru" feature. https://www.ksn.com/news/local/westlink-libraryadds-a-new-drive-thru-feature.
12	Morcos, S. H., Tak, J., & Gregoire, M. B. (1992). Customer perception of drive-thru service. Hospitality Review, 10(2), Article 3. https://digitalcommons.fiu.edu/hospitalityreview/vol10/iss2/3.
13	Public Library Association. (2020). Public libraries respond to COVID-19: Survey of response & activities. American Library Association.
14	Song, M. H. (2002). A proposal of multimedia menu system for drive-thru. Journal of Basic Design & Art, 3(2), 87-98. https://www.kci.go.kr/kciportal/ci/sereArticleSearch/ciSereArtiView.kci?sereArticleSearchBean.artiId=ART001557078.