• Journal of the Chungcheong Mathematical Society
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• v.29 no.1
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• pp.95-102
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• 2016

Multi-server queueing systems with retrials are widely used to model problems in a call center. We present an explicit formula for an approximation of the queue length distribution in a multi-server retrial queue, by using the Lerch transcendent. Accuracy of our approximation is shown in the numerical examples.

• Journal of the Chungcheong Mathematical Society
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• v.27 no.3
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• pp.405-411
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• 2014

Queueing systems with retrials are widely used to model many problems in call centers, telecommunication networks, and in daily life. We present a very accurate but simple approximate formula for the distribution of the number of retrying customers in the M/G/1 retrial queue.