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Effects of Perceived Waiting Time on Waiting Acceptability, Emotions and Satisfaction in Taiwanese Restaurants: Focusing on the Moderating Effect of Waiting Satisfaction

  • LIN, Yi Chun;HAN, Youngwee
    • 한국프랜차이즈경영연구
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    • 제12권2호
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    • pp.51-60
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    • 2021
  • Purpose: Waiting occured frequently in the service industry. Because waiting time is perceived as a loss by customers, perceived waiting time affects positive and negative responses to restaurants. If the waiting time is perceived as long, the waiting receptivity to accept the wait may also decrease. Therefore, restaurant stores need to increase waiting satisfaction so that customers can feel the waiting time shorter. Therefore, in this study, the effect of perceived waiting time and waiting satisfaction of customers visiting Taiwanese restaurant companies on waiting acceptability, emotions (positive and negative emotions) and satisfaction is investigated. Research design, data, and methodology: This study examines the structural relationship between perceived latency, waiting satisfaction, emotion, and satisfaction. To verify the purpose of this study, a research model and hypothesis were developed. The questionnaire items were modified and used according to the content of this study based on previous studies. All configurations were measured with multiple items tested and developed in previous studies. Data collected from 407 Taiwanese restaurant customers were analyzed using SPSS 22.0 and SmartPLS 3.0 programs. Confirmatory factor analysis was performed to measure the reliability and effectiveness of the measurement tool. Structural model analysis was performed to validate the study model. Results: The study results are as follows. Perceived waiting time was found to have a positive effect on negative emotions. In addition, it was found that waiting acceptability had a negative effect on negative emotions, and had a positive effect on positive emotions and customer satisfaction. Positive emotions were found to have a significant positive effect on customer satisfaction. Also, waiting satisfaction was found to have a positive effect as a moderating variable on the relationship between perceived waiting time and waiting acceptability. Conclusion: According to the results of this study, perceived waiting time was found to have a negative effect on eating out consumers. However, if the waiting time is satisfied, waiting time will increase the waiting time acceptability. Therefore, if customers are satisfied with the waiting environment by improving the quality of the waiting environment, it will be possible to establish a marketing *strategy* that stimulates the positive effect of the perceived waiting time.

Ginsenosides attenuate bioenergetics and morphology of mitochondria in cultured PC12 cells under the insult of amyloid beta-peptide

  • Kwan, Kenneth Kin Leung;Yun, Huang;Dong, Tina Ting Xia;Tsim, Karl Wah Keung
    • Journal of Ginseng Research
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    • 제45권4호
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    • pp.473-481
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    • 2021
  • Background: Mitochondrial dysfunction is one of the significant reasons for Alzheimer's disease (AD). Ginsenosides, natural molecules extracted from Panax ginseng, have been demonstrated to exert essential neuroprotective functions, which can ascribe to its anti-oxidative effect, enhancing central metabolism and improving mitochondrial function. However, a comprehensive analysis of cellular mitochondrial bioenergetics after ginsenoside treatment under Aβ-oxidative stress is missing. Methods: The antioxidant activities of ginsenoside Rb1, Rd, Re, Rg1 were compared by measuring the cell survival and reactive oxygen species (ROS) formation. Next, the protective effects of ginsenosides of mitochondrial bioenergetics were examined by measuring oxygen consumption rate (OCR) in PC12 cells under Aβ-oxidative stress with an extracellular flux analyzer. Meanwhile, mitochondrial membrane potential (MMP) and mitochondrial dynamics were evaluated by confocal laser scanning microscopy. Results: Ginsenoside Rg1 possessed the strongest anti-oxidative property, and which therefore provided the best protective function to PC12 cells under the Aβ oxidative stress by increasing ATP production to 3 folds, spare capacity to 2 folds, maximal respiration to 2 folds and non-mitochondrial respiration to 1.5 folds, as compared to Aβ cell model. Furthermore, ginsenoside Rg1 enhanced MMP and mitochondrial interconnectivity, and simultaneously reduced mitochondrial circularity. Conclusion: In the present study, these results demonstrated that ginsenoside Rg1 could be the best natural compound, as compared with other ginsenosides, by modulating the OCR of cultured PC12 cells during oxidative phosphorylation, in regulating MMP and in improving mitochondria dynamics under Aβ-induced oxidative stress.

다중 트레이닝 기법을 이용한 MASK R-CNN의 초음파 DDH 각도 측정 진단 시스템 연구 (A Study on a Mask R-CNN-Based Diagnostic System Measuring DDH Angles on Ultrasound Scans)

  • 황석민;이시욱;이종하
    • 융합신호처리학회논문지
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    • 제21권4호
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    • pp.183-194
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    • 2020
  • 최근 영유아 성장기에 발생하는 고관절 이형성증(Developmental Dysplasia of Hip, DDH)의 숫자가 늘어나고 있다. DDH는 영유아 성장을 방해하고 다른 부작용도 많이 발생시키기 때문에 최대한 조기에 발견하여 치료해야 한다. 최근 들어 Convolutional Neural Networks (CNN) 및 개선된 Resnet50을 활용한 머신러닝 기법이 초음파 영상 분석에 많이 활용되고 있다. 연구 결과를 보면 컴퓨터 보조 이미지 분석이 의료현장에서 객관성과 생산성을 크게 향상시키고 있다. 본 연구의 결과는 정형외과에서의 난제인 초음파 영상을 통한 DDH 컴퓨터 보조 진단 알고리즘에도 충분히 활용될 수 있다는 것을 보여주고 있다. 본 논문에서는 CNN을 활용하여 DDH를 자동으로 측정하고 진단할 수 있는 컴퓨터 보조 진단 알고리즘을 제안하였다. DDH 측정을 위해 유아 고관절의 정상/비정상 판독을 위해 Acetabulum-Femoral head의 angle을 자동으로 계산하였으며 기존 영상을 딥 러닝하여 진단을 자동으로 하는 알고리즘을 설계하였다. 실험 결과 의사와 비교하여 진단의 속도와 정확도가 향상된다는 것을 확인하였다.

PLC 디지털 제어 신호를 통한 LSTM기반의 이산 생산 공정의 실시간 고장 상태 감지 (Real-Time Fault Detection in Discrete Manufacturing Systems Via LSTM Model based on PLC Digital Control Signals)

  • 송용욱;백수정
    • 산업경영시스템학회지
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    • 제44권2호
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    • pp.115-123
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    • 2021
  • A lot of sensor and control signals is generated by an industrial controller and related internet-of-things in discrete manufacturing system. The acquired signals are such records indicating whether several process operations have been correctly conducted or not in the system, therefore they are usually composed of binary numbers. For example, once a certain sensor turns on, the corresponding value is changed from 0 to 1, and it means the process is finished the previous operation and ready to conduct next operation. If an actuator starts to move, the corresponding value is changed from 0 to 1 and it indicates the corresponding operation is been conducting. Because traditional fault detection approaches are generally conducted with analog sensor signals and the signals show stationary during normal operation states, it is not simple to identify whether the manufacturing process works properly via conventional fault detection methods. However, digital control signals collected from a programmable logic controller continuously vary during normal process operation in order to show inherent sequence information which indicates the conducting operation tasks. Therefore, in this research, it is proposed to a recurrent neural network-based fault detection approach for considering sequential patterns in normal states of the manufacturing process. Using the constructed long short-term memory based fault detection, it is possible to predict the next control signals and detect faulty states by compared the predicted and real control signals in real-time. We validated and verified the proposed fault detection methods using digital control signals which are collected from a laser marking process, and the method provide good detection performance only using binary values.

Inconel 625 열용사 코팅 층의 고상입자 침식 거동 (Solid Particle Erosion Behavior of Inconel 625 Thermal Spray Coating Layers)

  • 박일초;한민수
    • 해양환경안전학회지
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    • 제27권4호
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    • pp.521-528
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    • 2021
  • 본 연구는 손상된 선박용 절탄기 핀튜브에 대하여 보수를 목적으로 Inconel 625 아크 열용사 코팅기술 적용 후 실링처리를 실시하였다. 모재(Substrate), 열용사 코팅(Thermal Srpay Coating; TSC) 그리고 열용사 코팅+실링처리(TSC+Sealing) 시편에 대하여 내구성을 평가하기 위해 ASTM G76-05에 의거하여 고상입자 침식(Solid Particle Erosion; SPE) 실험을 실시하였다. 표면 손상 형상은 주사전자현미경과 3D 레이져 현미경을 통해 관찰했으며, 무게 감소량과 표면 거칠기 분석을 실시하여 내구성을 평가하였다. 그 결과 내구성은 TSC와 TSC+Sealing에 비해 Substrate가 우수하게 나타났으며, 이는 TSC 층 내에 존재하는 다수의 기공 결함에 기인한 것으로 판단된다. 또한 고상입자 침식 손상 메카니즘은 Substrate의 경우 연성 재질 특성인 소성변형과 피로에 의한 균열 생성이 동반되었으며, TSC와 TSC+Sealing의 경우 취성파괴 경향이 확인되었다.

N2 plasma treatment of pigments with minute particle sizes to improve their dispersion properties in deionized water

  • Zhang, Jingjing;Park, Yeong Min;Tan, Xing Yan;Bae, Mun Ki;Kim, Dong Jun;Jang, Tae Hwan;Kim, Min Su;Lee, Seung Whan;Kim, Tae Gyu
    • Journal of Ceramic Processing Research
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    • 제20권6호
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    • pp.589-596
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    • 2019
  • Pigments with minute particle sizes, such as carbon black (CB) and pigment red 48:2 (P.R.48:2), are the most important types of pigment and have been widely used in many industrial applications. However, minute particles have large surface areas, high oil absorption and low surface energy. They therefore tend to be repellent to the vehicle and lose stability, resulting in significant increases in viscosity or reaggregation in the vehicle. Therefore, finding the best way to improve the dispersion properties of minute particle size pigments presents a major technical challenge. In this study, minute particle types of CB and P.R.48:2 were treated with nitrogen gas plasma generated via radio frequency-plasma enhanced chemical vapor deposition (RF-PECVD) to increase the dispersion properties of minute particles in deionized (DI) water. The morphologies and particle sizes of untreated and plasma treated particles were evaluated using scanning electron microscopy (SEM) and atomic force microscopy (AFM). The average distributions of particle size were measured using a laser particle sizer. Fourier transform infrared spectroscopy was carried out on the samples to identify changes in molecular interactions during plasma processing. The results of our analysis indicate that N2 plasma treatment is an effective method for improving the dispersibility of minute particles of pigment in DI water.

광섬유와 LED를 활용한 마카쥬(marquage) 기법의 스마트 토트백 개발 (Development of Smart Tote Bags with Marquage Techniques Using Optical Fiber and LEDs)

  • 박진희;김상진;김주용
    • 패션비즈니스
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    • 제25권1호
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    • pp.51-64
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    • 2021
  • The purpose of this study was to develop smart bags that combining fashion-specific trends and smart information technologies such as light-emitting diodes(LED) and optic fibers by grafting marquage techniques that have recently become popular as part of eco-fashion. We applied e-textiles by designing leather tote bags that could show off LED luminescence. A total of two tote bags, a white-colored peacock design and a black-colored paisley design, divided the LED's light-emitting method into two types, incremental lighting and random light-emission to suit each design, and the locations of the optical fibers were also reversed depending upon the design. The production of circuits for the LEDs and optical fibers was based on the design, and a flexible conductive fabric was laser-cut instead of wire line and attached to the circuit-line location. A separate connector was underwent three-dimensional(3D)-modeling and was connected to high-luminosity LEDs and optic fiber bundles. The optical fiber logo part expressed a subtle image using a white-colored LED, which did not offset the LED's sharp luminous effects, suggesting that using LEDs with fiber optics allowed for the expression of each in harmony without being heterogeneous. Overall, the LEDs and fiber optic fabric were well-harmonized in the fashion bag using marquage techniques, and there was no sense of it being a mechanical device. Also, the circuit part was made of conductive fabric, which is an e-textile product that feels the same as a thin, flexible fabric. The study confirmed that the bag was developed as a smart wearable product that could be used in everyday life.

산림 현장조사를 위한 객체 모델링과 AR의 활용 (Application of Object Modeling and AR for Forest Field Investigation)

  • 박준규;오명관
    • 한국산학기술학회논문지
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    • 제21권12호
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    • pp.411-416
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    • 2020
  • 산림 현장조사는 현장에서 측정된 데이터를 야장에 수기로 기입하는 방법으로 이루어지고 있으며, 현장 조사 후 결과를 다시 정리해야하는 번거로움이 있다. 이에 본 연구에서는 객체 모델링과 AR을 활용한 방법을 적용하여 시험림에 대한 수목조사에 효율성을 제고하고자 하였다. 3D 레이저 스캐너를 이용하여 연구대상지 1ha 면적의 387개 수목에 대한 데이터를 취득하였으며, 수목 객체의 추출 및 모델링을 통해 수목에 대한 좌표, 수고 및 흉고직경을 산정하였다. 이 방법은 현장에서 데이터 취득에 소요되는 시간을 감소시킬 수 있으며, 디지털화 된 성과물 생성이 가능하기 때문에 관련 시스템 구축을 위한 기초자료로 활용이 가능하다. 또한 수목에 대한 모델링 결과와 GNSS 및 AR 기법을 이용한 조사는 현장에서 조사하는 수목에 대한 좌표와 수고 및 흉고직경 등의 속성정보를 확인할 수 있어 특정 객체의 위치와 속성값을 현장에서 확인하기 어려웠던 기존 조사 방법의 단점을 개선할 수 있었다. 향후 포인트클라우드와 AR 기술을 활용한 방법은 현장조사에 소요되는 인력과 시간을 감소시킬 수 있어 수목조사 및 모니터링의 효율성을 크게 향상시킬 것이다.

Hepatitis B Virus DNA Polymerase Displays an Anti-Apoptotic Effect by Interacting with Elongation Factor-1 Alpha-2 in Hepatoma Cells

  • Niu, Xianli;Nong, Shirong;Gong, Junyuan;Zhang, Xin;Tang, Hui;Zhou, Tianhong;Li, Wei
    • Journal of Microbiology and Biotechnology
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    • 제31권1호
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    • pp.16-24
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    • 2021
  • Hepatitis B virus (HBV) genome P-encoded protein HBV DNA polymerase (Pol) has long been known as a reverse transcriptase during HBV replication. In this study, we investigated the impact of HBV Pol on host cellular processes, mainly apoptosis, and the underlying mechanisms. We showed a marked reduction in apoptotic rates in the HBV Pol-expressed HepG2 cells compared to controls. Moreover, a series of assays, i.e., yeast two-hybrid, GST pull-down, co-immunoprecipitation, and confocal laser scanning microscopy, identified the host factor eEF1A2 to be associated with HBV Pol. Furthermore, knockdown of eEF1A2 gene by siRNA abrogated the HBV Pol-mediated anti-apoptotic effect with apoptosis induced by endoplasmatic reticulum (ER) stress-inducer thapsigargin (TG), thus suggesting that the host factor eEF1A2 is essential for HBV Pol's anti-apoptosis properties. Our findings have revealed a novel role for HBV Pol in its modulation of apoptosis through integrating with eEF1A2.

수고 및 흉고직경 측정 스마트폰 애플리케이션 개발 (Development of a Smartphone Application for the Measurement of Tree Height and Diameter at Breast Height)

  • 김동현;김선재;성은지;김동근
    • 한국산림과학회지
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    • 제110권1호
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    • pp.72-81
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    • 2021
  • 본 연구는 다양한 임목 정보를 측정하고 효과적으로 관리하기 위해 스마트폰 애플리케이션과 웹 애플리케이션 서버(Web Application Server, WAS)를 개발하였다. 수고, 방위, 고도, 경사, 위치 좌표는 스마트폰에 내장된 동작센서를 통해 취득된 각도를 삼각법에 적용하여 측정하였으며, 흉고직경 및 거리는 Google AR Core에서 제공하는 AR API(Application Programming Interface)를 응용하여 측정할 수 있도록 하였다. 웹 애플리케이션 서버는 스마트폰이 측정한 데이터를 수신하여 저장, 조회, 출력하고 수목의 위치를 카카오 맵에 표시할 수 있도록 개발하였다. 또한, 개발된 애플리케이션의 정확성을 평가하기 위해 인공 침엽수림에서 잣나무 90본, 천연 혼효림에서 무작위로 90본을 선정하여 버텍스 및 윤척과 비교하였다. 비교 결과, 흉고직경과 수고 모두 95% 수준에서 유의한 결과를 나타내었으며, 흉고직경의 경우 인공 침엽수림이 평균 0.6745 cm, 천연 혼효림에서는 평균 1.0139 cm의 오차를 보였다. 수고는 인공 침엽수림이 평균 0.6714 cm, 천연 혼효림은 평균 1.3297 m의 오차를 보였다.