• 한국식생활문화학회지
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• 제9권5호
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• pp.457-465
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• 1995

The purpose of the present study is to identify potentially hazardous factors which can contribute to the outbreak of foodborne disease and to represent more practical management methods in terms of environmental sanitation and facilities for the kitchen. 230 Korean-style restaurants in Seoul were assessed and analyzed by the restaurant total area. Facilities and sanitary check-lists were developed to evaluate the facilities and sanitary conditions of sampled restaurants. The sanitary condition of kitchen, guest room and other area were assessed by the sanitary score. The basic cooking machinery and utensil were properly facilitated but automation machinery were equiped below 10% sampled restaurants. The kitchen area were not properly sufficient to total area. Sanitary condition of kitchen, guest room, cooking appliance and stored foods were evaluated as the unsatisfactory state with potentially hazardous. Concrete guidelines should be made in terms of following item; establishment for the kitchen space expansion, facilities for the improvement of the working environment and sanitary condition of foods cooked. Additionaly, it need to practice the effective education and training program for the foodservice manager and employees.

• 한국콘텐츠학회논문지
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• 제8권12호
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• pp.404-413
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• 2008

인적자원관리의 궁극적인 목적은 경영성과의 증대에 있다. 본 연구는 국내 호텔레스토랑의 모집과 선발, 교육과 개발, 보상과 효익, 성과측정 등의 인적자원관리 기법이 조직몰입에 미치는 영향을 조사하였다. 연구의 결과는 모집과 선발, 교육과 개발이 정서적 몰입에, 보상과 효익, 성과평가가 유지적 몰입에 영향을 미치는 것으로 나타났다. 이러한 결과는 호텔레스토랑 운영상 인적자원관리의 새로운 지표를 나타내는 결과이다.

• 한국관광식음료학회지:관광식음료경영연구
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• 제7권
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• pp.41-59
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• 1997

After the industrial revolution, we have changed whole life-styles. This trend has brought a change in our eating style. Nowadays, the great number of people go out to eat-even three meals a day. As a result, the growth rate of food service industry increases day by day. Some restaurants are managed by the large scale company and others by the small scale ownership. Though developed countries are in the maturity step of the product life cycle in this field, we are in the growth step. We will hold the in 2002. A lot of tourists and the press will rush to Korea. They must have their meals at the restuarant. Therefore, we need more practice to satisfy them and to lead to successful management in this field. Also, we need an evaluation to qualify each business so that our food service industry does not decline compared to other country's. This study is trying to find how to evaluate and qualify each business in the various areas: service, the quality of food, the mood of the restaurant and so on. In addition, it includes the restaurant rating form.

• 디자인학연구
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• 제16권3호
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• pp.319-328
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• 2003

본 연구는 보다 나은 소규모 음식점의 환경개선을 위한 기초적 조사로 서울시에 있는 6개 대학 주변에서 현재 운영되고있는 20평($66m^2$) 이하의 분식 또는 간단한 일식 및 한식류를 판매하는 음식점 48곳을 대상으로 좌석배치의 치수를 파악하였으며, 그 결론 및 제언은 다음과 같다. 첫째, 소규모 음식점에서 1인당 좌석 면적을 보면 $0.356m^2$으로 최소 면적으로 제시한 $0.371m^2$보다 더 작았다. 그 범위는 작게는 $0.285m^2에서부터 $0.403m^2$까지 큰 차이가 나고 있어 소규모 음식점의 적절한 좌석배치의 치수를 규정하고 계몽할 필요가 있다. 둘째, 소규모 음식점에 사용된 테이블 중 가장 많이 사용된 치수는 4인용 장방형의 $600{\times}900$이었고, 가장 작은 치수는 $440{\times}750$, 여기에서 가장 많이 사용되고 있는 테이블의 치수를 소규모 음식점에서 쓰이는 일반적인 테이블의 치수라 한다면 $600{\times}900$의 크기가 되어, 적어도 이에 준하는 크기가 소규모 음식점의 4인용 장방형 테이블의 치수가 되어야 할 것이다. 셋째, 소규모 음식점에 사용된 의자의 치수 중 자리판의 크기는 $270{\times}270$에서부터 $430{\times}430$까지 매우 다양하게 나타났으며, 그 중 가장 많은 것은 $400{\times}400$이었지만 이 역시 소수였다. 여기에서 가장 많이 쓰이고 있는 $600{\times}900$의 테이블일 경우 자리판의 폭은 400이하가 되어야 옆 사람과의 최소한 여유분을 확보할 수 있을 것이다. 넷째, 소규모 음식점에 사용된 테이블과 의자 자리판사이의 높이는 270-300이 적당한데 조사 결과 270-300보다는 250-260이 더 많았고, 12명을 대상으로 적절성 여부를 설문해본 결과 적절하다고 답했다. 따라서 250-260의 크기도 수용될 수 있다고 본다. 그러나 적절성 여부에 관해서는 보다 깊은 연구가 수반된 후에 논의되어져야 할 것이다.

• 경영정보학연구
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• 제24권3호
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• pp.43-68
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• 2022

최근 온라인 음식배달 수요가 증가하면서 O2O(Online to Offline) 플랫폼 기반 음식배달 비즈니스 성공요인에 대한 연구의 중요성이 커지고 있다. 본 연구는 정보 비대칭성 관점에서 음식배달 플랫폼 내 음식점의 핵심 서비스 속성 중 하나인 위생성 정보의 노출이 음식 판매에 미치는 영향을 분석한다. 국내 최대 음식배달 플랫폼에 등록된 1,146개 음식점을 대상으로 위생성(위생인증), 상호작용성(리뷰 응답률), 신뢰성(프랜차이즈), 인기도(찜수) 요인이 비즈니스 성공(음식 판매)에 미치는 영향을 알아보고자, 선형회귀분석을 실시하였다. 연구 결과, 위생성, 신뢰성, 인기도 속성이 성공에 긍정적인 영향을 미치는 것으로 나타났다. 특히 위생성이 높은 음식점의 경우, 상호작용성과 신뢰성이 음식판매에 미치는 정(+)의 영향이 더 커지는 것을 확인하였다. 본 연구는 위생성을 중심으로 O2O 플랫폼 내 비즈니스 성공요인을 분석하고, 음식점 관리자를 위한 새로운 경영전략을 제시하였다는 점에서 실무적 가치가 있다. 학술적으로는 서비스 품질 신호가 음식배달 플랫폼에서 성공에 미치는 영향을 실증적으로 규명하였다는 점에서 연구의 의의가 있다.

• 유통과학연구
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• 제11권12호
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• pp.51-62
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• 2013

Purpose - A pre-study on service quality-based customer value is conducted with the path structure (perceived value of service quality→customer satisfaction→behavior intention) based on the hierarchical model of service quality including interaction and outcome quality, physical environment quality and the SERVQUAL model of process quality, namely, reliability, responsiveness, assurance, empathy, and tangibles. In addition, customer value in the service industry is studied by dividing into the two-way structure of utilitarian and emotional values. This study classifies customer values of family restaurants through the customer value model based on the 4×4 matrix needs system of Jeon and Kim (2009). It illustrates the path structure of customer value→customer satisfaction→behavior intention targeting college students in order to generalize the customer value system of family restaurants. Research design, data, and methodology - This study established seven hypotheses based on the relationship between each type of customer value (food quality, convenience, social, emotional, interior quality, service encounter, and purchasing) and customer satisfaction, and the relationship between customer satisfaction and behavior intention. The study data were collected from students in the Department of Business and Tourism at Kimpo University. In all, 294 survey papers were returned of the 300 distributed: 253 pieces were used in the final analysis excluding 41 with insufficient and less effective answers. For statistical analysis, the statistics software package SPSS 15.0 was used. Results - The results of the analysis are as follows: first, the customer values of family restaurants are classified by seven customer values: goods quality value, emotional value, convenience value, social value, purchasing value, service encounter value, and inner quality value. Second, emotional value, purchasing value, service encounter value, and inner quality value had positive impact on customer satisfaction. In particular, purchasing value through being included in functional value was not classified in the previous study; however, this study could classify and generalize this value in a new way. Finally, customer satisfaction had a positive impact on behavior intention. This showed that college students had behavior intention - repurchase intention and word-of-mouth - because they could be content with the food items on the menu and the service provided by employees. Conclusions - The main points based on the above-mentioned results are as follows. This study with college students as study subjects could be classified into four dimensions, namely, generic value, usage value, purchasing value, and physical value and seven sub-dimensions on customer values of family restaurants based on a 4×4 matrix needs system. Then, to confirm its generalization, the path structure of customer value→customer satisfaction→behavior intention was verified. While existing pre-studies used simplified values by classifying restaurant values largely as utilitarian value and hedonic value, this study classified various forms of customer value, and that customer value especially could be expanded by adding purchasing value. As a result, it is shown that marketers need to diversify their customer services because this study proved that customer values can be classified in various ways based on customer needs.

• 한국식품영양과학회지
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• 제34권10호
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• pp.1611-1618
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• 2005

일반 음식점인 한식당의 시설과 기구의 미생물 오염도를 확인하기 위해 부산지역에서 세곳의 대형한식당을 선정하여 여름기간 중 위생평가를 실시하였다. 총 175개의 Swab 샘플이 식당의 시설과 기구의 표면에서 채취되어 총균수와 대장균군수가 측정되었다. 또한 식당내부의 공기속에 존재하는 총균, 대장균군, 포도상균 그리고 곰팡이와 효모의 오염도를 측정하기 위해 36개의 공기샘플이 채취되었다. 모든 채취된 샘플은 아이스박스에 담기어 실험실로 이송되어 분석되었다. 실험결과 대부분의 Swab된 표면들이 많은 수의미생물과 대장균군에 의해 오염된 것으로 확인되었다. 미생물의 오염정도는 샘플이 채취된 장소별로 차이가 있었다. 총균수 측정결과200$cm^{2}$의 단위면적당 검출되지 않는 것에서부터 최고 2.14$\times$$10^{9}$의 수치가 관찰되었고 대장균군인 경우에는 검출되지 않은 것에서부터 최고 8.34$\times$$10^{7}$의 수치가 검출되었다. 한식당의 공기오염도 측정결과 대부분의 측정 지역에서 일반세균, 대장균군, 포도상구균 그리고 곰광이와효모가 검출되었다. 미생물에 의해 심각하게 오염된 부분은 바닥, 트렌치, 물병내부, 플라스틱 소쿠리, 고무장갑, 선반 그리고 포장되지 않은 물수건으로 확인되었다. 이러한 장소는 위 생표준작업기준의 관리점으로 지정하여 중점적으로 관리되어야만 할 것이다. 또한 식중독사고의 발생위험을 감소시키기 위해서 육안검사와 더불어 주기적인 미생물 검사가 식당의 오염도가 높은 장소에서 수행되어져야만 할 것이다.

• 유통과학연구
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• 제13권5호
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• pp.103-111
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• 2015

Purpose - When it comes to first impressions of family restaurants, people basically think of the following factors: cozy, a refreshing space, indoor lighting, atmospheric music, the best-quality service through mutual interactions with employees, birthday events, follow-up customer management, brand image, and many others. Focusing on such family restaurants characteristics, with consumption experience and customer satisfaction determined as mediator variables, this study looks into the selection factors that affect customer loyalty when choosing a family restaurant. Subsequently, the study conducts an empirical analysis of these selection factors with the greatest influence. Research design, data, and methodology - This study analyzed 200 total surveys of family restaurant customers including college students, workers, housewives, and others. The survey was conducted over two weeks in May 2014. For statistical processing, SPSS 21 was used for factor analysis and reliability analysis as well as AMOS for structural equation analysis. In terms of a variable that would influence either consumption experience or customer satisfaction at the restaurants, the study introduced the concept of customer equity. The study designed a model based on a hypothesis developed using the following factors: customer encounter service value, customer convenience value, brand equity, relationship equity, and other factors defined as components of customer equity by Rust et al. (2000) determined as independent variables as well as with customer experience and customer satisfaction set as mediator variables. The hypothesis, after all, assumed that customer loyalty would be positively (+) influenced. Results - The analysis results from the study reported that brand value, customer encounter service value, and relationship value have positive (+) effects on consumption experience and customer satisfaction. However, as for customer convenience value, this turned out not to have a statistically significant influence on consumption experience and customer satisfaction. In regard to a relation between consumption experience and customer satisfaction, the results showed that the former affects the latter, and in terms of intervening variables, both of these appeared to have a positive (+) effect on customer loyalty. Conclusions - This study suggests that family restaurants should look for strategies that focus on how to promote customer relationships. For example, restaurants could try birthday events or discount events to achieve this goal. Since the study ended up realizing relatively low levels of suitability and statistical significance, the path of the study changed. After all, in order to increase suitability and statistical significance, the study had to eliminate factors such as service quality and others and for this reason the study was unable to conduct the analysis as initially planned. In addition, the data samples of the research were mainly gathered from students, which made it hard to say that the analysis was carried out on samples from every different group. Future research should analyze the characteristics of each group of customers for factors affecting customer satisfaction and customer loyalty in the family restaurant chain.

• 한국조리학회지
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• 제18권5호
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• pp.63-79
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• 2012

본 연구의 목적은 서비스이익사슬 모형을 국내외식업에 적용하여 내부서비스품질, 직원만족, 조직몰입 등의 직원 구성개념들과 서비스 가치, 고객만족, 고객충성도 등의 고객 구성개념들 간의 관계를 살펴보고, 효과적인 외식기업 경영전략을 제시하는 것이다. 전술한 목적을 수행하기 위하여, 본 연구는 한국음식업중앙회와 협의한 결과, 대구광역시지회에서 연구 참여의사를 밝혔고, 그 결과 51개 외식업체가 참여의사를 밝혔고, 최초 표본으로 추출되었다. 또한, 다른 레스토랑의 소개를 부탁하는 스노우볼 샘플링 방법으로 49개 외식업체를 추가 선정하여 최종 100개 외식업체의 직원과 고객이 조사되었다. 직원설문지 741부와 고객설문지 970부가 최종분석에 사용되었다. 분석결과, 내부서비스품질의 요인들 중 팀워크와 커뮤니케이션이 직원만족에 유의한 영향을 미치는 것으로 나타났고, 직원만족은 조직몰입에 유의한 영향을 미치는 것으로 나타났으며, 조직몰입은 고객의 지각된 가치에 유의한 영향을 미치는 것으로 나타났다. 또한, 지각된 가치는 고객만족과 충성도에 유의한 영향을 미치는 것으로 나타났고, 고객만족은 충성도에 유의한 영향을 미치는 것으로 나타났다.

• 한국프랜차이즈경영연구
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• 제13권2호
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• pp.17-31
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• 2022

Purpose: With the development of the Internet, consumers can quickly access the electronic word-of-mouth. Consumers seek to reduce uncertainty by referring to the opinions of other consumers about products and services when making purchase decisions. In the food service industry, evaluating a restaurant before an actual visitation is difficult. Therefore, electronic word-of-mouth is important to interact with the customer in restaurants. as it can be used as an exchange of information in which consumers participate and interact with other customers. This study was conducted to verify how online word-of-mouth characteristics (Consensus, Vividness, Neutrality) on attitudes and visit intention from the perspective of social exchange theory. And it was performed to verify the structural relationship between short-term visit intention, mid-term visit and long-term visit intention. Research design, data, and methodology: A survey was conducted on customers who have visited restaurants. Of a total of 312 responses, 306 responses were used, excluding insincere responses and missing values for factors analysis. SPSS 25.0 and AMOS 25.0 were used for statistical analysis, and hypothesis testing was conducted after verifying the validity and reliability of the questionnaire items. Result: The result of the analysis showed that, consensus and neutrality have a positive effect on attitude but not much on vividness. In addition, consensus, vividness, and neutrality have no effect on the short-term visit intention. Finally, the short-term visit intention has a positive effect on mid-term visit intention, and mid-term visit intention has a positive effect on long-term visit intention. Conclusions: Based on the results, this study suggested that it is necessary to have practical implications for marketing and monitoring restaurant reviews in consideration of the characteristics of electronic word-of-mouth. When managing electronic-word-of-mouth, it is necessary to manage the consensus and neutrality is essential to provide sufficient information about the restaurant. The focus should not only be on vividness, such as photos and videos. In addition, restaurants should also provide a good experience for first-time visitors as the short-term visit intention positively affects mid-term and long-term visit intention.