• Journal of Information Science Theory and Practice
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• v.9 no.3
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• pp.42-55
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• 2021

Knowledge and technology resources are the most crucial sources for the achievement of sustainable development in competitive advantage. Meanwhile, few empirical studies have clarified the types of knowledge and technology resources that nonprofit organizations (NPOs) use and develop. This study aims to categorize knowledge and technology resources in NPOs that both researchers and practitioners can use to develop the nonprofit sector further. A qualitative research method was used for the study. Data were collected from 31 interviews with senior and founding members of NPOs in Thailand. Analysis of qualitative data identified five critical categories of knowledge resources: human resources, organizational practices, partnership or stakeholder involvement, operational practices, and other resources. This study also illustrates both internal and external technology resources, which are used in sample organizations. The study's findings contribute to developing a body of knowledge management literature related to the knowledge and technology resources of NPOs.

• Journal of Korean Library and Information Science Society
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• v.46 no.1
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• pp.177-202
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• 2015

This research was conducted to evaluate whether knowledge and information resources produced in four educational institutions function as a knowledge management system in the institutions, and to suggest a proposed plan for the foundation of the national knowledge management system. Knowledge and information resources available on the institutes' websites were classified as 'knowledge and information resources of result', 'knowledge and information resources of process', and 'knowledge and information resources of communication'. The application of metadata and the configuration of the search system were examined by content analysis method. From the result, 8 ways to improve the management of knowledge and information resources have been found; the development of standardized metadata and classification scheme, high recognition that the website is a counter for external distribution of knowledge and information resources, various searching skills and the provision of knowledge maps available, provision of linked information for original information acquisition, awareness of the agency managers and homepage managers to the homepages as knowledge management systems, segmentation of appropriate data size unit in a mobile environment work, an organic linkage function of the internal electronic approval system and the homepage have been proposed.

• Journal of the Korean Society for Library and Information Science
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• v.53 no.1
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• pp.33-55
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• 2019

Knowledge information resources produced by policy research institutes were categorized into knowledge information resources derived from research processes, knowledge information resources derived from research results, and knowledge information resources processed from research results, respectively. The names of these knowledge information resources and the metadata items were investigated on 13 policy research institute websites. In addition, the study examined the provision status of 8 Knowledge information resources specialized by type on the websites and confirmed that they work as knowledge resource management systems for each corresponding area. The results of the study suggest constructing a collective search system for research results based on the same research topics, developing a knowledge map of policy information, compressing reports for policy makers, building subject expert databases, producing video reports, developing metadata standards, and creating statistical databases and indicators by subject areas.

• Proceedings of the Korea Contents Association Conference
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• 2006.05a
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• pp.227-230
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• 2006

Resources on knowledge and information has been acknowledge as national competitiveness in Knowledge-based Information Society. For systematic digitalization, consistent management and application of such resources of a nation, necessity for charging for knowledge-based information resources has been frequently raised. This study has suggested appropriate ways for charging for information and knowledge resources in science and technology and has established charging system by deducing reasonable charging method, information usage fees and payment method for chargeable databases.

• International Journal of Knowledge Content Development & Technology
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• v.6 no.2
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• pp.93-108
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• 2016

Rethinking and re-conceptualization of knowledge organization has become necessary as a result of recent changes brought by digitization, networked resources, and interdisciplinary shifts. This paper calls for a review of curriculum and changes in teaching approaches to respond to these changes. The paper suggests expanding the scope of knowledge organization by adding new topics, and recommends placement of these topics in different courses (introductory or foundation courses, core or required courses, and electives or specialized courses) for a balanced approach. The paper also proposes a change in the mindset about the target of these courses and recommends knowledge organization work be extended from institutions to individuals. It is also suggested that knowledge organization work responsibilities are broadened to involve authors, knowledge workers, and information users rather than restricting it only to trained information professionals. The paper highlights that the digital environment makes it necessary to change the context for teaching KO courses and goes beyond the collection of information resources and addresses personal information management needs as well. The paper concludes that fundamental changes tantamount to re-conceptualization of the area of knowledge organization, which is expected to open up new opportunities for information graduates aspiring to work in information environment beyond libraries.

• Journal of the Korean Society for Library and Information Science
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• v.40 no.3
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• pp.151-173
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• 2006

The purpose of this study is to make out a draft for the standard classification of the National Knowledge and Information Resources. As the result of the Study the standard classification system of the national knowledge and information resources, named "Knowledge Classification 'KC' is suggested. KC consists of 3 classification systems classification by subject, type of resources and type of media. The classification by subject has 12 main classes, and each main class has divisions. Main classes consist each of major discipline or group of related disciplines. The type of resources is classified by 10 types of content, likewise numbered 0-9, and the media of knowledge are classified by 8 types. likewise 0-7. In the Practice the notation always consists of 2 characters and 2 digits. The first character designate main class and the second character designate division. The first number designate the type of resources and the second number designate the type of media.

• Journal of Information Technology Services
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• v.16 no.3
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• pp.185-203
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• 2017

Call center service is enabled by the use of a firm's various information technologies (IT) and accumulated knowledge. IT and knowledge resources have been considered a fundamental infrastructure for developing a firm's business capabilities. Recognizing this, this study examines whether a firm's IT and customer knowledge resources enhance its customer service process capability and thereby contribute to creating superior customer service, at the level of customer service representatives (CSRs). That is, constructs in this study were measured on a basis of CSRs' perception. Moreover, this study verifies the moderating role of CSRs' computer self-efficacy on the relationships between IT and customer knowledge resources and customer service process capability. To test the proposed hypotheses, this study conducted partial least squares (PLS) analysis with a total of 234 data which were collected on CSRs working at four call centers. The key findings are as follows: first, IT infrastructure integration and customer knowledge integration are positively associated with customer service process capability. Second, customer service process capability is a key determinant of customer service performance. Finally, CSRs' computer self-efficacy has a moderating effect on the relationship between IT infrastructure integration and customer service process capability. The details of the findings and implications are presented.

• International Journal of Knowledge Content Development & Technology
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• v.7 no.4
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• pp.51-69
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• 2017

Availability, awareness and use of electronic resources provide access to authoritative, reliable, accurate and timely access to information. The use of electronic information resources (EIRs) can enable innovation in teaching and increase timeliness in research of postgraduate students which will eventual result into encouragement of the expected research-led enquiry in this digital age. The study adopted a descriptive survey design. Samples of 300 of postgraduate students within seven out 13 Faculties were randomly selected. Data were collected using questionnaire designed to elicit response from respondents and data were analyzed using descriptive statistics methods percentages, mean, and standard deviation. Results indicated that internet was ranked most available and used in the university. Low level of usage of electronic resources, in particular, full texts data bases is linked to a number of constraints: Interrupted power supply was ranked highest among other factors as speed and capacity of computers, retrieval of records with high recall and low precision, retrieving records relevant to information need, lack of knowledge of search techniques to retrieve information effectively, non possession of requisite IT skills and problems accessing the internet. The study recommended that usage of electronic resources be made compulsory, intensifying awareness campaigns concerning the availability, training on use of electronic resources and the problem of power outage be addressed.

• Journal of the Korean Society for information Management
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• v.17 no.3
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• pp.213-234
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• 2000

The advancement of information technology allows people to access information and knowledge resources without the limitation of time and location through Internet. Digital age will be created a lots of information and knowledge in digital form, and also converted printed documents in machine readable form. This study is intended to provide a theoretical framework of information and knowledge and their relationship, why and how government have to manage these resources and what problems will be solved for management, and strategies for management such as selection, preservation, distribution etc. in terms of macro level.

• Knowledge Management Research
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• v.3 no.1
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• pp.107-119
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• 2002

Under the current dynamic business environment, the corporate knowledge resources are becoming more complicated and diverse. In order to manage these resources effectively, it is necessary to develop an integrative metaschema which accommodates various characteristics of the resources. From this perspective, this paper proposes an integrative metaschema which can manage three types of knowledge resources: schematic model, hypermedia information, and document file. This metaschema can help store and reuse knowledge in a systematic and consistent way. Furthermore, it can support useful and flexible search logics. To demonstrate the usefulness of the metaschema, a prototype system and a real-life bank case are illustrated.