• 제목/요약/키워드: Knowledge dimension

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A Study on the Consumer Service of Retailing - focusing on the Apparel Product - (유통업체의 고객서비스에 관한 연구 -의류제품을 중심을-)

  • 이은숙
    • Journal of the Korea Fashion and Costume Design Association
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    • v.4 no.2
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    • pp.31-45
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    • 2002
  • The purpose of this study was designed to investigate if self-monitoring variable among various individual trait theories and demographic variable would be variables which can explain about the importance differences of consumer service level of retailing in the garment product. The survey was conducted from Feb, 6 to 16, 2002. For this survey, the 118 data were analysed with spss window 9.0 version and Cronbach's, Factor analysis, one-way ANOVA, Duncan test, Frequency, mean, percentage were applied. The results of this study were as follows; 1. Consumer service was classified in attitude/confidence/expert knowledge of salesperson, product display, product information, product assortment, shopping environment, lighting setup. 2. As a result of analyzing the importance differences per consumer service dimension depending on self-monitoring levels, it was not significant differences. 3. As a result of analyzing the importance differences per consumer service dimension depending on demographic variables, it was not significant differences.

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Citizen Awareness of the Smart City: A Study of Khon Kaen, Thailand

  • KAMNUANSILPA, Peerasit;LAOCHANKHAM, Sirisak;CRUMPTON, Charles David;DRAPER, John
    • The Journal of Asian Finance, Economics and Business
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    • v.7 no.7
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    • pp.497-508
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    • 2020
  • Using primary data collected through semi-structured interviews conducted during February 2019, this article examines citizen's awareness and knowledge of Khon Kaen Smart City (KKSC) among the residents of five contiguous municipalities within Khon Kaen Province, Thailand. A self-weighted sample of 420 respondents was selected through a two-stage, 30-cluster sampling process. In the first stage, a sample of 30 artificial clusters of 100 households each was selected. In the second, 14 households were randomly selected from each of these clusters. The head of household or, if unavailable, a resident aged 18 or over was interviewed. The study applies the "citizens as democratic participants" dimension of Simonofski et al.'s (2019) evaluative framework. Results found that, because of ineffective citizen engagement, the levels of awareness and knowledge about KKSC were low. However, multiple logistic regression found that, despite the low levels of awareness and knowledge, education and income could establish an independent effect on awareness of KKSC. Those who completed post-secondary school were more aware of KKSC than those who finished only secondary or primary education. Similarly, the analysis of data clearly indicated that educational attainment, solely and independently from all other socio-economic and demographic variables, could explain the positive effect of education on knowledge about KKSC.

The Conceptual Study of Knowledge Adoption based on Resource and Institutionalization Theory for Organizational Knowledge Creation Applied to Knowledge Management Systems (지식 원천 이론과 제도적 이론 관점에서 조직의 지식 수용과 창출에 관한 개념적 연구)

  • Sun, Jong-Hak;Yoon, Jung-Hyeon
    • Management & Information Systems Review
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    • v.35 no.2
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    • pp.119-136
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    • 2016
  • The purpose of this study are as follows : First, This study conceptually provide an insight of reasons that organizations seek to create, acquire, store and distribute knowledge at the level of an organization and of process how they can transform or evolve to knowledge based organizations. Second, this study confirms examine what theories can be used to knowledge management, how such theories can be useful to analyse knowledge management and provide a theoretical foundation for knowledge management research. Applied to the theories of knowledge based and resource based view and institutional theory, the essence of knowledge management confirms that the organization finds job-related knowledge and know-how retained by individual of organizational members systematically and shares common knowledge within the organization and explains knowledge creation, multi-dimensional knowledge transition and share in all dimension of individual, group, and organization. As a result of comparative analysis of theory of organizational knowledge creation theory, In knowledge management, building of knowledge-creative culture, transitional process of explicit knowledge and tacit knowledge, knowledge creation and knowledge operation are important. In the basis on these study results, we discussed how the organizational knowledge creation theory can be used to manage knowledge in the organization, and also proposed hypotheses based on some arguments against the universal acceptance of the theory.

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An Analysis of Content Validity of Third-Grade Mathematics Achievement Tests (학업 성취도 평가도구의 내용 타당도 분석 - 수학과 3-가를 중심으로-)

  • Kim, Eun-Ah;Kang, Wan
    • Journal of Elementary Mathematics Education in Korea
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    • v.14 no.2
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    • pp.177-196
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    • 2010
  • The purpose of this study is to find out whether Achievement Tests are fully performing their role as an objective standard that measures student's educational achievement level by analysing the content validity of Achievement Tests developed by KICE and teachers at elementary school. In the study, the content validity of achievement tests were analyzed in the behavioral content objective dimensions. 60 instructional objectives from the Unit one to the Unit six contained in the teachers' guidebook for the elementary third-grade Math subject were analyzed into dimensions of behavior and content. And the Achievement Test developed by KICE and teachers in five elementary schools randomly chosen were collected and analyzed. Then, differences of the proportion between instructional objectives and evaluative objectives in each dimension statistically were verified. The results of the study are as follows : 1. In the dimension of behavior, as analysing and comparing the content validity of achievement tests, there was no significant difference in all domains(knowledge, comprehension, application, analysis, synthesis and evaluation). (p<.05) Therefore, it could be concluded that content validity of the Achievement Test is very high. 2. In the dimension of content, similarly there is no significant difference in all domains between achievement tests by both KICE and teachers. (p<.05) Therefore, the content validity of all tests are very high. In conclusion, it could be concluded that content validity of achievement tests is considerably high in content and behavior dimension. The study suggest the followings : 1. By expanding to the other subjects, there are needs to analyze and verify the content validity of achievement tests. 2. Even the content validity of achievement tests is considerably high however, achievement items are focused on evaluation 3 domains(knowledge, comprehension, application). Therefore evaluation evenly among 6 cognitive domains is required. And further to reduce the deviation of schools, there are needs to active interchange between teachers.

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The Effects of Hotel Visitors' Cultural Characteristics on Hotel Selection Attributes: Focusing on the Hofstede Cultural Dimension (호텔 방문객들의 문화적 특성이 호텔 선택속성에 끼치는 영향: Hofstede 문화차원을 중심으로)

  • Jaewon Jang;Byunghyun Lee;Jaekyeong Kim
    • Knowledge Management Research
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    • v.24 no.1
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    • pp.99-126
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    • 2023
  • As cultural background contributes members of society to recognize and behave in a specific direction, customers with different cultural backgrounds show various reactions even when they are provided with the same service. Previous studies have used the Hofstede cultural dimension to understand how hotel visitors' satisfaction varies with the provided service as per their cultural background. However existing research only considered the cultural background of the guests, and there are not many studies focused on the types of travel. Therefore, in this study, the travel types of hotel visitors are classified into business travel visitors and leisure tourism visitors, and analyzed the effect of Hofstede's cultural dimension on hotel selection attributes according to the styles of travel. In this study, we collected information on six cultural dimensions of Hofstede, and from TripAdvisor, a representative tourism platform, 204,261 optional attribute ratings for hotels in New York to investigate the satisfaction of hotel selection attributes. In conclusion, it is expected that this study will be able to identify which service attributes the customers of various cultures who visit hotels put emphasis in advance, and therefore provide suitable service accordingly.

Structural Relationship among Professional Service Satisfaction, Commitment and Loyalty (전문서비스의 만족과 몰입, 로열티의 구조적 관계)

  • Chun, Myung-Hwan
    • The Journal of the Korea Contents Association
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    • v.10 no.10
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    • pp.318-325
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    • 2010
  • This study is to examine loyalty building model which reflected differentiated traits of professional service to establish strong loyalty for gaining competitive edge. Professional service is where consumer can not easily predict the result of service as well as other common traits. It also has trait that is difficult to evaluate service satisfaction and quality even after using the service because knowledge imbalance between service provider and user is great. Therefore, in professional service, satisfaction and emotion that consumer perceives in the service use process will play critical role in loyalty formation. As a result, the model of this study divided dimension into responsiveness satisfaction which is satisfaction dimension of professional service use process, interaction satisfaction, technical satisfaction and structurally examined the relationship between emotional commitment and cognitive commitment and the relationship between dimension of commitment and loyalty. The analysis result show that dimension of satisfaction which perceived in professional service use process increases both emotional commitment and cognitive commitment and these commitments effect to loyalty formation.

An Empirical Study on Education and Training System for Effective Implementation of IT Strategies (정보화전략의 효과적 추진을 위한 교육훈련체계에 관한 실증적 연구)

  • Kim, Sang-Hoon;Jung, Hae-Yong
    • Asia pacific journal of information systems
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    • v.9 no.4
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    • pp.143-161
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    • 1999
  • The objective of this research is to develop education and training systems for IS department and user department personnel, which is essential to effective implementation IT(information technology) strategies in most of organizations. In order to achieve this research objective, first this study theoretically derives six categories of education and training based on comprehensive review of the previous research, and explicates concrete items for each category. And then, with respect to each of these items, we empirically investigate the degree of necessity measured by the gap between the required level of knowledge and skills which staff members should have for effective implementation of IT strategies and the present level of them which they really have. Field survey is employed for the data collection: 270 questionnaires are distributed to the companies in private and public sectors, and 196 questionnaires are collected in useful condition and are analyzed. The findings of this research shows that six dimensions of education and training are empirically derived by factor analysis as following: (1) general knowledge for organizational overview, (2) management knowledge and skills, (3) knowledge and skills of the specific information system which IS department and user department personnel are directly involved in developing and operating, (4) knowledge and skills for strategic use of IT, (5) general knowledge and skills for IT and (6) advanced expert knowledge and skills for specific IT. And the degree of necessity turns out to be statistically significantly different among six dimensions of education and training needed by IS department and user department personnel respectively. Also for each dimension, the degree of necessity is shown to be statistically significantly different between IS department and user department personnel The results of this study can provide the theoretical basis for constructing the IT education and training system for effective implementation of IT strategies, Also they can be used as a practical guideline in developing and promoting specific IT education and training programs in real organizations.

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A Study on the Expert System of flanged cylinderical Deep Drawing Process (플랜지 달린 원통형 디이프드로잉 공정설계 Expert System 에 관한 연구)

  • 최재찬;징인태
    • Proceedings of the Korean Society for Technology of Plasticity Conference
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    • 1994.03a
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    • pp.109-117
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    • 1994
  • This paper describes a method and a system for automatic generation of flanged cylinderical deep drawing process outlines. A process outline is a sequence of operation leading from the blank to the required finished part. The input is the dimension of final product and the output is the effective process outline to manufacture the product. That system is programmed by PROLOG language and is composed of facts and rules of manufacturing knowledge hierarchically.

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Analysis of Knowledge and Competency for the Fourth Industrial Revolution Based on Anderson's Revision of Bloom's Taxonomy: Focused on Achievement Standard in the 2015 revised Practical Arts(Technology·Home Economics) (Bloom의 신교육목표 분류체계에 기초한 4차 산업혁명 시대에 요구하는 지식과 역량 분석: 2015 개정 실과(기술·가정) 교육과정의 가정과 성취기준을 대상으로)

  • Yang, Ji Sun;Lee, Gyeong Suk
    • Journal of Korean Home Economics Education Association
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    • v.30 no.3
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    • pp.129-149
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    • 2018
  • This study has attempted to analyze the achievement standards in the 2015 revised curriculum, based on the revision of Bloom's Taxonomy and aims to identify the knowledge and required competencies in the fourth industrial era. The results of this study are as follows: First, the knowledge dimensions was the highest 'metacognitive knowledge' in middle school, while 'factual knowledge' was the highest in high school, and 'knowledge of specific details and elements' was the highest subtype of all of the knowledge dimensions. The dimensions of the cognitive process, such as the terms 'apply' and 'analyze' in middle school, as 'understand' and 'evaluate' in high school have been treated inattentively. Second, the knowledge dimension and the cognitive process dimension according to key concepts display the metacognitive knowledge and 'understand' in development, the conceptual knowledge and 'understand' in relationship. While the 'metacognitive knowledge' and 'apply' in life culture, the 'procedural knowledge' and 'evaluate' in safety, the 'factual knowledge' and 'apply' in management and the 'metacognitive knowledge' and 'understand' in life design were extremely high. Third, the verbs used in the achievement standards displayed as 'explore', 'understand', 'analyze', 'practice', 'suggest', 'recognize' and 'evaluate'. Since the statement of the action verb is the very basis for determining the performance process, specific competencies may be achieved by reflecting on the actual achievement standards. These standards should provide us with a effective cognitive process for to understand a learner's performance skills and support the direction of the education required, through a strategy that refines the connection between content elements and functions and develop their competences for the future.

The Social Networking Application Success Model: An Empirical Study of Facebook and Twitter

  • Ou, Carol X.J.;Davison, Robert M.;Huang, Vivian Q.
    • International Journal of Knowledge Content Development & Technology
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    • v.6 no.1
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    • pp.5-39
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    • 2016
  • Social networking applications (SNAs) are among the fastest growing web applications of recent years. In this paper, we propose a causal model to assess the success of SNAs, grounded on DeLone and McLean's updated information systems (IS) success model. In addition to their original three dimensions of quality, i.e., system quality, information quality and service quality, we propose that a fourth dimension - networking quality - contributes to SNA success. We empirically examined the proposed research model with a survey of 168 Facebook and 149 Twitter users. The data validates the significant role of networking quality in determining the focal SNA's success. The theoretical and practical implications are discussed.