An Empirical Study on Education and Training System for Effective Implementation of IT Strategies

정보화전략의 효과적 추진을 위한 교육훈련체계에 관한 실증적 연구

The objective of this research is to develop education and training systems for IS department and user department personnel, which is essential to effective implementation IT(information technology) strategies in most of organizations. In order to achieve this research objective, first this study theoretically derives six categories of education and training based on comprehensive review of the previous research, and explicates concrete items for each category. And then, with respect to each of these items, we empirically investigate the degree of necessity measured by the gap between the required level of knowledge and skills which staff members should have for effective implementation of IT strategies and the present level of them which they really have. Field survey is employed for the data collection: 270 questionnaires are distributed to the companies in private and public sectors, and 196 questionnaires are collected in useful condition and are analyzed. The findings of this research shows that six dimensions of education and training are empirically derived by factor analysis as following: (1) general knowledge for organizational overview, (2) management knowledge and skills, (3) knowledge and skills of the specific information system which IS department and user department personnel are directly involved in developing and operating, (4) knowledge and skills for strategic use of IT, (5) general knowledge and skills for IT and (6) advanced expert knowledge and skills for specific IT. And the degree of necessity turns out to be statistically significantly different among six dimensions of education and training needed by IS department and user department personnel respectively. Also for each dimension, the degree of necessity is shown to be statistically significantly different between IS department and user department personnel The results of this study can provide the theoretical basis for constructing the IT education and training system for effective implementation of IT strategies, Also they can be used as a practical guideline in developing and promoting specific IT education and training programs in real organizations.