• Journal of Digital Convergence
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• v.11 no.2
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• pp.279-285
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• 2013

The development of information networks and computer technology has become a foundation to open up a sea of information and knowledge. The recent popularization of smart devices has been used as a tool to easily obtain the desired information and knowledge. In this paper, a knowledge-sharing system using information and social networks based on smart devices is proposed. The proposed system consists of functions of an Internet information search for user queries, accumulated knowledge, and social network response from acquaintances. An evaluation for user satisfaction was conducted to analyze the efficacy of the proposed system. According to the experiment, the knowledge-sharing system using smart device information results in significant satisfaction compared to the general information search engines.

• Journal of the Korean Society for information Management
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• v.18 no.3
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• pp.63-86
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• 2001

Consumer health information is receiving more attention than ever before. This growing attention can be linked to the Internet and to people seeking more information on health topics. The purpose of this study is to suggest a design of the Knowledge management system for medical information services in a public library. As theoretical backgrounds, it discusses the issues regarding to the medical information services in a public library, knowledge management and knowledge management system. After that, 12 medical information sites are analyzed then the planning and the main menu of a medical information site for a public library are described. Finally, the model of the knowledge management system for a public library with 5 sub-systems are suggested: 1) knowledge creation system, 2) technology support system, 3) training system, 4) community service system, 5) knowledge sharing and network system. This system based on knowledge management will help provide the users high quality of medical information.

• Asia pacific journal of information systems
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• v.25 no.3
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• pp.519-539
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• 2015

Customers are now demanding ever better service from customer service representatives (CSRs) to create superior customer service. Accordingly, CSRs are required to have more specialized knowledge and abilities of customer service. This study examines the roles of accumulated customer knowledge in electronic knowledge repositories (EKRs), which a firm has developed for customer service over time to enhance CSRs' work capabilities and work performance, in the context of call centers. To test the proposed research model and hypotheses, we conducted LISREL analysis using 261 responses collected on CSRs working for inbound call centers. The key results are as follows. First, accumulated customer knowledge in EKRs enhances CSRs' knowledge utilization and service expertise during the customer contact. Second, CSRs' knowledge utilization reinforces service expertise. Finally, service quality depends on CSRs' knowledge utilization and service expertise, but it is not directly related to accumulated customer knowledge. Overall, the findings suggest that accumulated customer knowledge in EKRs enhances CSRs' knowledge utilization and service expertise, and thereby leading to superior service quality.

• Journal of Applied Reliability
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• v.8 no.3
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• pp.113-124
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• 2008

In reliability engineering, failure reporting, analysis, and corrective action system (FRACAS) is an useful tool for effective failure reporting and related operations. FRACAS is generally mainly focused on implementation of its closed-loop process, but also includes various related information which has to be effectively managed such as failure types, failure modes, failure mechanisms, and corrective actions. In this study, we adopt and utilize the concept of process knowledge, and create it through abstraction of FRACAS information. At each step of closed-loop process, the necessary type of knowledge, priority and usability are clearly defined. This study also suggests corresponding management tools such as business process management system, knowledge management system, and their key elements and functions to deal with process knowledge. A prototype system using simple closed-loop process with its process knowledge is presented to demonstrate the feasibility of the proposed work.

• Journal of Information Science Theory and Practice
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• v.1 no.4
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• pp.12-37
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• 2013

Organizational climate and organization culture can be some of the leading factors in hindering knowledge sharing within the organization. It is generally accepted that successful knowledge management practice, including knowledge sharing, comes as a result of a conducive and knowledge sharing friendly environment. Organizations that promote and reward collective work generate a trustful and a more collaborative learning culture. The perception of fairness in an organization has been considered an important indicator of employee behavior, attitude, and motivation. This study investigates organizational justice perception and its impact on knowledge sharing practices among forensic experts in the Turkish National Police. The study findings revealed that senior officers, who are experts in the field, have the strongest organizational justice perception. Meanwhile, noncommissioned officers or technicians bear positive but comparatively weaker feelings about the existence of justice within the organization. The study argues that those who satisfy their career expectations tend to have a higher organizational justice perception.

• Journal of the Korean Society for Library and Information Science
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• v.44 no.4
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• pp.131-153
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• 2010

The fusion of learning, information, and technology presents dynamic challenges for all librarians, educators and students in 21st century libraries and schools. At the heart of this fusion is the growth of a pervasive, integrated information environment characterized by vast quantities of digital content, open choice, collaborative and participatory digital spaces, and the transition of the web environments from consumption of information to creation of information. This environment heralds important opportunities for librarians and teachers to rethink, re-imagine and recreate a dynamic approaches to information literacy instruction. Drawing on an extensive body of research undertaken through the Center for International Scholarship in School Libraries (CISSL), and published research on both information literacy and constructivist learning, this paper provides a critical examination of the current status of information literacy: its multiple conceptualizations, competing models, viewpoints, and its operationalizations in educational and library environments. The paper will challenge information literacy practices which center on simplistic, reductionist approaches to information literacy development, and the separation of information process and knowledge content. In particular it will address apparent contradictions in espoused conceptions of information literacy which revolve around "knowledge": knowledge construction, critical thinking, problem solving and the development of knowledgeable people; and information literacy practices which revolve around "information": a predominant focus on skills of access and evaluation of resources and with less attention given to engaging with found information to develop deep knowledge and understanding. The paper will present a series of challenges for moving forward with information literacy agendas in libraries and schools.

• The Transactions of the Korea Information Processing Society
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• v.7 no.5
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• pp.1434-1445
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• 2000

An expert system executes the inference, based on the knowledge of specific domain. the reliability on the results of inference depends upon both the consistency and accuracy of knowledge. This is the reason why expert system requires the facilities which can practice an access to the various kinds of knowledge and maintain the consistency and accuracy of knowledge an maintain the consistency and accuracy of knowledge. This paper is to implement an expert system permitting an access of declarative and procedural knowledge in the knowledge base and in the data base. This paper is also to implement a knowledge acquisition system which adds the knowledge a only if its accuracy and consistency are maintained, after verifying the potential errors such as contradiction, redundancy, circulation, non-reachable rule and non-lined rule. In consequence, the expert system realizes a good access to the various sorts of knowledge and increases the reliability on the results of inference. The knowledge acquisition system contributes tro strengthening man-machine interface that enables users to add the knowledge easily to the knowledge base.

• Journal of Information Management
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• v.35 no.4
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• pp.17-33
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• 2004

The movement toward knowledge-based economy has been accelerated, which is based on creation, diffusion and utilization of knowledge and information. In this change, Technomarket knowledge information plays a vital role in establishing R&D strategies, deciding on new investments, introducing new technology, finding new market, making up future business plans, etc. In this study, we intend to build a system for techno-market knowledge information, which enables users to analyze and acquire useful data by themselves and provides techno-market knowledge information immediately on technologies and items to experts. In conclusion, through this system we are able to cope actively with the rapid environmental changes and the increasing uncertainties and contribute to a national technology competence.

• Asia pacific journal of information systems
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• v.8 no.1
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• pp.43-64
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• 1998

Cooperative query answering is a research effort to develop a fault-tolerant and intelligent database system using the semantic knowledge base constructed from the underlying database. Such knowledge base has two aspects of usage. One is supporting the cooperative query answering process for providing both an exact answer and neighborhood information relevant to a query. The other is supporting ongoing maintenance of the knowledge base for accommodating the changes in the knowledge content and database usage purpose. Existing studies have mostly focused on the cooperative query answering process but paid little attention to the dynamic knowledge base maintenance. This paper proposes a multi-level knowledge representation framework called Knowledge Abstraction Hierarchy(KAH) that can not only support cooperative query answering but also permit dynamic knowledge maintenance, On the basis of the KAH, a knowledge abstraction database is constructed on the relational data model and accommodates diverse knowledge maintenance needs and flexibly facilitates cooperative query answering. In terms of the knowledge maintenance, database operations are discussed for the cases where either the internal contents for a given KAH change or the structures of the KAH itself change. In terms of cooperative query answering, four types of vague queries are discussed, including approximate selection, approximate join, conceptual selection, and conceptual join. A prototype system has been implemented at KAIST and is being tested with a personnel database system to demonstrate the usefulness and practicality of the knowledge abstraction database in ordinary database application systems.

• Knowledge Management Research
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• v.9 no.4
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• pp.65-75
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• 2008

Knowledge workers' workload to register knowledge can cause quality defects in the quality as well as the quantity of knowledge that must be accumulated in a knowledge management system(KMS). To enhance the availability of a KMS by acquiring more quality-guaranteed knowledge, autonomous knowledge acquisition which outdoes the automated acquisition must be initiated. Adopting the capabilities of context-awareness and inference in the field of context-aware computing, this paper intends to autonomously identify and acquire knowledge from knowledge workers' daily lives. Based on knowledge workers' context information, such as location, identification, schedule, etc, a methodology to monitor, sense, and gather knowledge that resides in their ordinary discussions is proposed. Also, a prototype systems of the context-based knowledge acquisition system(CKAS), which autonomously dictates, analyzes, and stores dialogue-based knowledge is introduced to prove the validity of the proposed concepts. This paper's methodology and prototype system can support relieving knowledge workers' burden to manually register knowledge, and hence provide a way to accomplish the goal of knowledge management, efficient and effective management of qualified knowledge.