• 패션비즈니스
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• 제19권3호
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• pp.59-72
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• 2015

The purposes of this study are to explore how the service recovery of the beauty shops and customers' perceived justice affect the customer relationship. A survey based questionnaire method was employed for this study. Data were collected by a convenient sampling of 232 female customers of hair beauty shops in Seoul and Busan. The data were analysed by using SPSS 21.0, including a frequency analysis, reliability analysis, factor analysis and multiple of regression analyses. The first result showed that all dimensions of service recovery had a significantly positive effect on the perceived justice. Especially, behavioral recovery of beauty shops was the major significant factor affecting perceived justice. Second, distributive justice and interactive justice had a significant effect on satisfaction. However, procedural justice did not have any significant effect on satisfaction. Finally, satisfaction was significantly and strongly associated with both trust and commitment. These results provide empirical proposition that the recovery strategies for complaint handling of the beauty service shop are related closely to relationship marketing.

• 산업융합연구
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• 제3권1호
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• pp.79-100
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• 2005

Considering the above points, this study has been conducted to find out the effects brought by perceived organizational justice towards organizational citizenship behavior, with focus on multi-dimension and multi-class nature of trust. With this objective, I researched the following. First, which type gives larger effect to organizational citizenship behavior, the type of distributive justice (that is lower dimension of organizational justice) or that of procedural justice. Second, what effects are given to the 5 types of trust, by distributive justice and procedural justice. Also, what effects are given to organizational citizenship behavior by the 5 types of trust. Third, which type of justice gives larger effect to organizational citizenship behavior when trust is served as a medium. Fourth, which items should be dealt in priority to lead members of organization towards a desirable direction. The research for this purpose was conducted on the basis of comprehensive analysis of variable including. socio-population variable.

• 융합경영연구
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• 제4권3호
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• pp.25-32
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• 2016

This study is focused on the factors that reduce the high turnover rate of early childhood teachers against the backdrop of their poor work environment including long hours, work overload and low wage by identifying the effects of three sub-factors of justice on the collectivistic tendency and those of the job burnout on their turnover intention. To conduct this study, a survey was carried out childcare teachers of the Seoul and Metropolitan Area. Total of 283 valid female questionnaires were collected and utilized for analysis. According to the analysis, both procedural justice and interpersonal justice have positive effects on the collectivistic tendency and decrease the turnover intention. The interpersonal justice decreases the job burnout, whereas the distributive justice statistically significantly increases the job burnout. Also, the collectivistic tendency reduces the turnover intention. The job burnout increases the turnover intention, which is consistent with previous studies. Hence, increasing the interpersonal justice and the collectivistic tendency could be an option for dealing with the issue.

• 한국지역지리학회지
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• 제11권4호
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• pp.476-496
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• 2005

이 연구는 자유주의적 전통에 서있는 롤즈의 정의론을 환경정의의 개념화를 위해 응용함에 있어 어떤 의의와 한계를 가지고 있는가를 검토해 보고자 한다. 이를 위해, 이 연구는 우선 롤즈의 자유주의적 정의론을 개관하고, 보다 구체적으로 롤즈의 정의이론이 환경자원의 정의로운 분배의 개념화에 어떻게 적용될 수 있는가를 고찰한 후, 롤즈적 정의론을 동물 및 자연의 여타 구성원들로 확장할 경우 발생할 수 있는 문제점들을 논의하고자 한다. 이러한 논의의 결과로 다음과 같은 점들이 주장된다. 롤즈의 이론에서 자연자원의 상태는 정의의 객관적 조건으로 서술되고 있지만, 정의로운 생산과 분배의 실제 요소로서 이해되어야 할 것이다. 그의 정의론은 자원의 정의로운 분배를 위해 중요한 의미를 가지지만, 분배의 결과에 대한 실제적 정의를 보장하는 것은 아니다. 그의 이론을 동물 및 자연의 여타 구성원들로 확장하는 것은 거의 불가능한 것처럼 보인다. 왜냐하면 그의 이론이 근거하고 있는 자유주의, 나아가 서구의 과학적 전통은 인간과 자연간의 존재론적 이원론에 바탕을 두고 있으며, 따라서 자연의 내재적 가치를 인지할 수 없기 때문이다.

• 한국병원경영학회지
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• 제23권2호
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• pp.1-17
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• 2018

Purposes: Based on samples of government officials who are working at public health centers, following research examines the Effect of Organizational Justice on the relationships between Followership and Organizational Citizenship Behavior and analyzes the moderating effect of Leader-Member Exchange. Methodology: For the methods, Sphericity verification, Exploratory factor analysis, Correlation analysis, Causal relation, Mediating effect of followership and Moderating Effect of The Leader-Member Exchange have been analyzed with SPSS 22.0 & AMOS 22.0 Ver. Findings: As a result of Correlation analysis, Predictive validity and Construct validity have meaningful effect. Also, In case of Path analysis, distributive justice and interactional justice have meaningful effect but procedural justice has no such effect on Followership. As a result of Mediated effect of followership analysis, distributive and interactional justice have positive impact on (Organizational and Interpersonal). As to the mediation effect of followership analysis, It is shown that distributive and Followership have meaningful effect on In-group, not Out-group. Lastly, It is shown that procedural justice and Followership have no meaningful effect on both In-group and Out-group. Practical Implications: For the implications, distributive justice and interactional justice have positive impact on Followership, while procedural justice has no such impact on Followership. Also, It also possibly has same result to the moderating effect of Leader-Member Exchange. Consequently, It is recognized that a fair process without a fair result cannot be valued. also, We can know that reward for procedural justice is evaluated to kind of negative.

• 지식경영연구
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• 제16권1호
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• pp.71-93
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• 2015

With the rapid growth of the internet, electronic commerce has become accepted as one of the major purchasing channels for consumers. As more and more consumers search for and purchase products through the internet, intra-industry competition of electronic commerce has become fierce. Therefore, electronic commerce service providers pay attention to factors that prevent existing customers from leaving there services in the service failure situation. In this regard, electronic commerce service providers should make service recovery efforts for consumer recovery satisfaction after service failure. In this study, we suggest that procedural justice, interactional justice, distributive justice and authenticity have positive impacts on recovery satisfaction. In addition, we also propose that involvement plays moderating roles in the relationships between procedural justice, interactional justice, distributive justice, authenticity and recovery satisfaction. We collected empirical data for this study over a period of two weeks from subjects who had service failure recovery experiences through electronic commerce. A total of 224 complete and valid responses were obtained. We carried out data analysis using a two-step methodology with SPSS 20.0 and SmartPLS 2.0. The first step in the data analysis was to establish the internal consistency, convergent validity, discriminant validity of the constructs. In the second step, we examined the structural model. The empirical results support the proposed model and partly identify the moderating effect of involvement differences. The moderate effect results show that procedural justice, distributive justice and authenticity have different impacts on recovery satisfaction in two groups. Cognitive factor such as the procedural justice and distributive justice have stronger impacts on recovery satisfaction in the high-involvement goods than in the low-involvement goods, while emotional factor such as authenticity has a stronger impact on recovery satisfaction in the low-involvement goods than in the high-involvement goods. We expect that this result will provide researchers and managers who are interested in electronic commerce service failure recovery with useful theoretical and practical implications.

• 한국산학기술학회논문지
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• 제20권6호
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• pp.169-177
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• 2019

과거부터 현재까지 공정성은 많은 사람들의 관심을 받고 있다. 관련하여 진행된 선행연구들은 대부분이 공정성의 결과변수에 대한 연구로, 공정성의 중요성에 대해 알게 해주었다는 큰 장점이 있다. 하지만, 동 연구결과들은 이미 지각한 공정성의 상태에 따라 조직구성원들의 행동이 달라진다는 점에만 초점이 맞춰져 있다. 따라서 공정성을 정확히 이해하기 위해서는 공정성의 선행요인에 대한 연구도 필요하다. 이에 본 연구에서는 공정성에 직접적으로 영향을 줄 수 있는 근로자 측면의 변수 및 그 관계를 조절하는 상황요인에 대해 연구하고자 한다. 구체적으로 한국행정연구원에서 공개한 '2017년 공직생활실태조사'를 활용하여 공무원의 혁신행동이 분배공정성 지각에 어떠한 영향을 미치는지 그리고 상황변수인 상대적 업무 전문성 수준이 변수간의 관계를 어떠한 방향으로 조절하는지를 분석하였다. 321명의 공무원을 대상으로 회귀 분석한 결과 혁신행동은 분배공정성 지각에 긍정적인 영향을 주는 것으로 나타났으며, 개인이 지각한 상대적 업무 전문성 수준이 높을 때 혁신행동이 분배공정성 지각에 주는 긍정적 관계가 약화되는 것으로 확인되었다.

• 산경연구논집
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• 제9권1호
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• pp.77-88
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• 2018

Purpose - Past research has not given much attention to the roles of consumers' social relationship type in the effects of justice type of service failure recovery alternatives on their satisfaction to the alternative exposed to them. Current research aimed at exploring the moderation role of consumers' social relationship central versus peripheral in the effects of justice types of service failure recovery alternatives on the recovery satisfaction, and this research also explored whether the level of satisfaction to interaction justice-focused alternative are significantly different between the two, their social relationship central and peripheral relationship. Research design, data, and methodology - 2(social relationship central versus peripheral) between-subjects design was employed. 50 participants for each experimental group there were. Participants of each group took forceful steps in choosing one between the procedural justice-focused alternative and the distribution justice-focused alternative. χ²-analysis was used to verify that the number of choosing each alternative becomes different between the two experimental groups, and a one way ANOVA was used to verify that the extent to which participants are satisfied to the alternative chosen by them becomes different between the two groups. Results - The number of participants choosing procedural justice-focused alternative at the group of social relationship central was larger than that at the group of social relationship peripheral, whereas the number of participants choosing distribution justice-focused alternative at the group of social relationship peripheral was larger than that at the group of social relationship central. And the level of satisfaction to procedural justice-focused alternative at the group of social relationship central was higher than that at the group of social relationship peripheral, whereas the level of satisfaction to distribution justice-focused alternative at the group of social relationship peripheral was higher than that at the group of social relationship central. In addition, the level of satisfaction to interaction justice-focused alternative was not significantly different between the two groups. Conclusions - Marketers should give attention to the type of justice when developing alternatives by which consumers' service failure can be recovered. They should suggest procedural justice-focused alternative to consumers under social relationship central, whereas they should develop distribution justice-focused alternative for consumers under social relationship peripheral. And in the process of recovering service failure they also should focus on interaction justice.

• 철학연구
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• 제141권
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• pp.133-166
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• 2017

이 논문은 흄의 정의(justice) 개념에 초점이 맞추어져 있다. 고대 이래 많은 철학자들은 정의를 아리스토텔레스의 모범에 따라 "분배적 정의"로 이해하고 있다. 정의에 대한 이러한 이해는 근대에까지 이어오는데, 근대에서는 특히 소유권 혹은 사적 재산과 연관해서 다루어진다. 근대에서 사적 소유권은 어떤 경우에도 침해되어서는 안 되는 절대적 권리로 간주된다. 흄은 이 사적 소유권을 정의와 동일시하고 있다. 사적 소유권을 절대 침해해서는 안 된다는 것은 정의를 절대 깨트려서는 안 된다는 것과 동치이다. 흄은 이러한 정의가 어디에서 기원하는가의 문제에 관심을 기울이고 있다. 즉 흄은 칸트식의 정의의 정당화(justification)에 관심을 가지고 있는 것이 아니라, 정의라는 관념의 발생 과정이라는 심리학적 논의에 관심을 두고 있다. 흄의 대답은 "사회적 효용성"이 그 기원이라는 것이다. 공적 사회는 인간이 존재하기 위한 필연적 조건이다. 즉 공적 사회가 존재 혹은 존립하지 않는다면, [현재와 같은] 인간은 존재할 수 없다. 그러면 인간이 존재하기 위한 전제 조건인 공적 사회는 어떻게 존재 혹은 유지될 수 있는가? 흄에 따르면 정의를 통해서 유지된다는 것이다. 그러면 정의의 존재 근거는 어디에 있는가? 흄은 정의의 존재 근거는 자연이 아니라, 인간의 묵계(convention)에 있다는 것이다. 인간은 묵계를 통해서 정의를 암묵적으로 받아들이며, 그렇게 함으로써 인간은 자신의 존재를 유지할 수 있다. 이것이 흄의 개략적인 통찰이다. 흄은 이런 자신의 주장을 관철하기 위해서 매우 다양한 개념들을 구사한다. 본 논문은 이러한 다양한 개념을 중심으로 인간의 정의 개념이 어떻게 형성되는가를 흄의 관점에서 조망하고자 한다.

• 간호행정학회지
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• 제13권4호
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• pp.481-491
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• 2007

Purpose: To investigate the influence of organizational justice and commitment on OCB(organizational citizenship behavior) of hospital nurses. Method: The subjects were 352 nurses who have been working in seven university hospitals. The data were collected by structured questionnaire from Feb. 12 to Mar. 5 of 2006. The data were analyzed by SPSS Win version 12.0, including descriptive statistics, t-test, ANOVA, Pearson correlation coefficient, and Stepwise multiple regression. Results: The mean score of OCB was 3.53, distributive justice was 2.74, procedural justice was 2.73, and organizational commitment was 3.28. The OCB had statistically significant differences according to age(F=8.39, p<.000), tenure duration(F=6.53, p<.000), position(F=7.65, p<.000), marital status(t=5.82, p<.000), and religion(t=3.78, p<.000). The OCB was positively correlated with distributive justice(r=.147, p=.006), procedural justice(r=.180, p=.001), and transactional commitment(r=.115, p=.032). The procedural justice(10.6%) and transactional commitment(14.3%) explained 24.9% of the variance for OCB. Conclusion: The findings showed that organizational justice and commitment were important factors for enhancing OCB in nursing organization. Therefore, the nurse manager must establish the strategies to improve the organizational justice and commitment perception of the nurses in order to promote the OCB.