• 제목/요약/키워드: Job Attitude

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항공사 객실승무원의 정서노동이 업무태도에 미치는 영향 (Emotional Labor and Work Attitudes for the Flight Attendants)

  • 이동명;김수련;김강식
    • 한국항공운항학회지
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    • 제15권4호
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    • pp.64-82
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    • 2007
  • In this study, the work attitude of flight attendants who were performing emotional labor, had been explored. The organizational support system had been analysed to test its effect as a moderator on increasing positive job attitudes. It was found emotional labor had influence on work attitude of flight attendants. Emotional labor consisted in this study deep acting and surface acting. First, deep acting found positively related with job satisfaction and organizational commitment, negatively related with intention to leave. Second, surface acting negatively related with job satisfaction and positively related with intention to leave. This study put organizational support systems as moderator. First, Training has moderating effect on the relationship between deep acting. Organizational support has moderating effect on the relationship between deep acting, intention to leave. Counselling has moderating effect on the relationship between deep acting, job satisfaction. Peer support has same effect on the relationship between deep acting and intention to leave.

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간호사의 피부소독에 대한 지식, 태도 및 수행과의 관계 (Nurse's Knowledge, Attitude and Practice of Skin Disinfection)

  • 양남영;최정실
    • 성인간호학회지
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    • 제23권3호
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    • pp.278-287
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    • 2011
  • Purpose: This study was to provide baseline data about knowledge, attitude and practice of skin disinfection and to identify the influencing factors among nurses related to skin disinfection. Methods: The subjects were 174 nurses who worked at one Hospital in A city. Data were collected by self-reported questionnaires during August, 2010. The collected data were analyzed with use of SPSS/WIN 18.0. Results: The knowledge of skin disinfection varied significantly according to unit, position and job satisfaction. Nurses' attitude towards skin disinfection differed significantly according to age, unit, career, position and job satisfaction. Nurses' practice of skin disinfection varied according to unit and position. Significant correlations were found between knowledge, attitude and practice. The attitude and knowledge were influencing factors of practice (55.6%). Conclusion: An educational program focusing on changing nurses' knowledge and attitude can be effective for the practice of skin disinfection.

병원코디네이터의 역할갈등 및 자기효능감이 직무만족에 미치는 영향에 관한 연구 (The Effects of Role Conflict and Self Efficacy on Job Satisfaction for Hospital Coordinators)

  • 김미;홍남희
    • 한국병원경영학회지
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    • 제14권3호
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    • pp.104-131
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    • 2009
  • This study analysed what effects conscious role conflict and conscious self-efficacy have on job satisfaction for hospital coordinators working in medical institutions. In order to study this issue, questionnaires were distributed to 154 hospital coordinators. The results from analysing the effects of role conflict and self-efficacy on job satisfaction are as follows: 1) Role conflict and job satisfaction are negatively correlated. The mean score for hospital coordinators' role conflict was 2.82, which was lower than average. Among subfactors for role conflict, personal role conflict had a significant effect on job satisfaction, while role ambiguity had no effect on job satisfaction. 2) The mean score for hospital coordinators' self-efficacy was 3.42, which was slightly higher than average. Other mean scores were as follows: job attitude 3.83, interpersonal skills 3.54, administrative knowledge 3.30, and medical treatment knowledge 3.02. Among subfactors for self-efficacy, job attitude and adminstrative knowledge had significant effects on job satisfaction, while interpersonal skills and medical treatment knowledge had no effect on job satisfaction (p < 0.01). In conclusion various hospital administration techniques, related job training and education needs to be given when introducing a hospital coordinator in order to strengthen the competitiveness of medical institutions. The hospital coordinators need to clearly understand their role so that they can settle into the system at the hospital and develop their job environment.

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객실승무원의 심리적임파워먼트가 CSM기반과 CSM초월 서비스행동에 미치는 영향 (The Effect of Flight Attendant's Psychological Empowerment on the Service Behavior 'by and beyond' CSM)

  • 이수경
    • 한국산업정보학회논문지
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    • 제26권6호
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    • pp.97-118
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    • 2021
  • 본 연구의 목적은 항공사 객실승무원의 심리적임파워먼트가 고객중심 업무수행자세와 CSM(Cabin Service Manual)기반 서비스행동, CSM초월 서비스행동에 미치는 영향을 알아보는 것이다. 연구모형과 관련 가설은 구조방정식 모델로 검증되었다. 연구 결과에 따르면, 심리적임파워먼트는 고객중심 업무수행자세와 객실승무원의 CSM기반 서비스행동에 유의한 영향을 미치고, CSM초월 서비스행동에는 영향을 미치지 않음이 확인되었다. 그리고, 고객중심 업무수행자세는 CSM기반 서비스행동에 유의한 영향을 미치나 CSM초월 서비스행동에는 유의한 영향을 미치지 않는 것으로 나타났다. 또한, 고객중심 업무수행자세는 심리적임파워먼트와 CSM기반 서비스행동 간에 매개효과를 나타냈다. 반면, 심리적임파워먼트와 CSM초월 서비스행동 간에는 매개효과가 없는 것으로 분석되었다. 본 연구는 객실서비스품질 향상을 위해서 고객 접점에 있는 객실승무원의 심리적임파워먼트와 고객중심 업무수행자세의 중요성을 확인하고, 심리적임파워먼트는 고객중심 업무수행자세가 전제될 때 CSM기반 서비스행동을 강화한다는 것을 실증하였다.

실직기간 구직활동이 실직자의 재취업에 미치는 영향분석 (The Effects of Job Search Behaviors on Re-employment of the Unemployed in Korea)

  • 이상록
    • 한국사회복지학
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    • 제43권
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    • pp.299-327
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    • 2000
  • Although economic crisis is allaying in Korea, the more effective unempoyment policies are requried in this present. So in this paper, we analyze the effects of relevant factors, especially job search behaviors of the unempyoed on reemployment and look for implications to the improvement of unemployment policies. Major findings are as follows: First, we find that job search behaviors, especially the effectiveness of job search activity and job search attitude are significantly different between the unemployed and the re-employed. Second, we find that the variables of job search behaviors - the effectiveness of job search activity (number of job offers), job search attitude (reservation wage), positive use of job search methods - significantly affect the re-employment of the unemployed from logistic regression analysis results. These findings' implications are as follows: First, the approach based on search theory may be useful in finding out determinants of re-employment. Second, the effects of job search behaviors on the reemployment and their implications should be actively accepted to policy makers in order to improve the effectiveness of un-employment policies. It meams that the effects of job search behaviors must be carefully considered in making or restructuring unemployment policies and their administrations.

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지방공무원의 성과지향적 가치지향이 직무태도에 미치는 영향 -상관신뢰의 조절효과를 중심으로- (The Impacts of Local Public Servant's Performance Oriented Values on Job Attitude -Focusing on Trust in the Leader-)

  • 박희서
    • 한국컴퓨터정보학회논문지
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    • 제19권9호
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    • pp.169-176
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    • 2014
  • 이 연구는 지방공무원들의 성과관리 관련 가치지향이 성과관리제도의 수용성을 통하여 직무태도에 미치는 영향을 분석해 보고, 이러한 인과경로에 있어서 공무원들의 상관신뢰가 조절효과를 지니고 있는지에 관해 실증분석해 봄으로써 정책적 시사점을 도출해 보는데 연구목적을 두었다. 이를 위해 지방공무원들을 대상으로 표본을 추출하여 설문조사를실시하였다. 분석결과, 지방공무원들의 성과지향적 가치지향은 성과관리제도의 수용성을 통하여 조직몰입, 직무만족 등의 직무태도에 유의한 영향을 미치고 있는 것으로 나타났다. 그리고 상관신뢰의 조절효과를 분석한 결과 개인주의와 업적주의 등에서는 상관신뢰가 조절효과가 있는 것으로 나타났다. 본 연구에서는 이러한 분석결과를 토대로 정책적 시사점을 제시하였다.

TPS 기업문화에 따른 직무태도가 경영성과에 미치는 영향에 관한 연구 (A study on the effects of job attitude by TPS corporate culture on management result)

  • 백선우;강경식
    • 대한안전경영과학회지
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    • 제17권4호
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    • pp.353-363
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    • 2015
  • In unlimited competitive period changed every time, domestic manufacturing industry feels a crisis between China and Japan, who are leaping to manufacturing strong countries with worldwide manufacturing factories. In this situation, many companies make an effort to learn and introduce Toyota production method drawing innovation of production method and reduction of many costs for high quality, but most of cases were failed. The reason for the failure should be that correct understanding and application of TPS corporate culture were insufficient and job attitude was not considered when applying Toyota production system. Therefore, the purposes of this thesis are to arrange major contents based on relative documents of precedent researchers, conduct a survey for employees of middle and small scaled manufacturers who introduced Toyota production system, analyze changes of enterprises' job attitude by introduction of TPS corporate culture and the effects on company's management results through the various analyses for grasping relationship among TPS corporate culture, job attitude and management results, introduce Toyota production system more effectively and suggest measures to maximize company's long-term management results.

An Analysis on Fashion Model Types

  • Kim, Jung-Won;Bae, Jong-Kil
    • 한국의류산업학회지
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    • 제3권5호
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    • pp.415-422
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    • 2001
  • Focusing on working with fashion show as fashion model in South Korea, this study was develop a fashion model typology based on specific model characteristics related demographics and body, job satisfaction/dissatisfaction factors. The survey was done through questionnaire and 194 fashion models were used in the data analysis. The statistical analysis used in this study were frequency, ${\chi}^2$-test, cluster Analysis, MANOVA. ANOVA and Duncan multiple range test. The results of this study were as follows: 1) The majority of sample were as follows: unmarried, college graduate and undergraduate, resident in the Seoul, 20 to 24 yrs old female with 175-177 cm, 52-54 kg, B-W-H (33-24-35 inch). 2) The types of fashion model were classified into 4 types: showing type, lack of professionalism type, matured professionalism type, dissatisfaction with job-environment type. The model segments were profiled on levels of various job related attitude factors, job satisfaction/dissatisfaction, model education, working condition, human relation, regulation discrimination, fashion show stage level, the job of model, body & clothing, and promising job. 3) There were significant differences found between their sex, academic background, guarantee, and in all factors in their job related attitude factors, job satisfaction/dissatisfaction, model education, working condition, human relation, regulation discrimination, fashion show stage level, the job of model, body & clothing, style promising job.

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계획된 행동이론을 적용한 예비보육교사의 취업준비행동 연구 (Application of the Theory of Planned Pre-service Childcare Teacher's Job Preparation Behavior)

  • 고은교;신수경
    • 한국콘텐츠학회논문지
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    • 제17권10호
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    • pp.322-333
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    • 2017
  • 본 연구는 인간의 여러 가지 행동을 예측하는데 유용성이 입증된 계획된 행동이론의 모형에 따라 예비보육교사의 취업준비행동에 대한 영향요인을 규명하여, 교육적 차원 및 사회복지적 차원에서 예비보육교사의 취업지도 방안을 제시하고자 함이 목적이다. 본 연구모형에는 취업준비행동에 대한 태도, 주관적 규범, 지각된 행동통제, 행동의도, 취업준비행동 등 계획된 행동이론에서 제안한 제 요인들을 포함하였다. 수집된 자료를 분석한 결과, 취업준비행동에 대한 주관적 규범, 지각된 행동통제, 태도의 순으로 취업준비행동의도를 매개하여 취업준비행동에 대한 정적 영향을 미치고, 지각된 행동통제는 취업준비행동에 직 간접적인 영향을 미친다는 것을 알 수 있었다. 이를 바탕으로 주관적 규범, 지각된 행동통제, 태도의 수준을 높임으로써 예비보육교사의 취업준비행동을 증진 시킬 수 있는 방안을 제시할 수 있는 이론적 근거를 확보하였다.

국공립병원 의사의 근무지속의사 관련 요인 (Factors Related to Job Retention of Physicians in Public Hospitals)

  • 오무경;권용진;이혜진;이진석
    • 보건행정학회지
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    • 제22권3호
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    • pp.365-382
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    • 2012
  • Background : Public hospitals suffer worsening shortage of physicians and face great pressure of recruiting doctors. This study is aim to identify the factors associated with retention of physicians who are working in public hospitals. Methods : We conducted a cross-sectional and self-administered questionnaire survey in July, 2011. A total of 333 physicians responded from the 31 public hospitals. We analyzed the difference of job retention across the variables among doctors stratified as salaried and public health doctors. We used chi-square test and multiple logistic regression analysis. Results : To the salaried doctor, longer work period(OR=2.04 in 3rd quartile), professional autonomy(OR=2.69), and positive attitude toward public health(OR=2.39) affect to the higher job retention whereas complain of low income(OR=0.33) and complain of poor clinical environment(OR=0.26) affects to the lower job retention. To the public health doctors, community connections such as hometown(OR=6.27), spouse factors(OR=3.49), and positive attitude toward public health(OR=3.19) affect to the higher job retention. But longer work period(OR=0.17 in 3rd quartile) affects to the lower job retention. Conclusions : Associated factors of job retention vary across physician's status. Professional autonomy has major impact on the job retention to the salaried doctor. And familial factors as well as community relationship have greatest impact to the public health doctor. Positive attitude toward public health is associated with the higher job retention to the both of salaried and public health doctors.