• Journal of Korean Society for Quality Management
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• v.41 no.3
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• pp.371-380
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• 2013

Purpose: This study analyzes the optimal operation scheme of childcare centers in Korea to maximize the quality of childcare service by determining the number of children and number of teachers. Methods: This study employs a mathematical programming methodology called 'nonlinear integer programming (NLIP)' to solve the optimization problems and compare the quality of childcare service of optimal solutions with those of present operation scheme. Results: It is very successful in obtaining the optimal solutions for alternative capacities and they guarantee the substantial improvement in the quality of childcare service. Conclusion: Though more variables should be adapted for defining the quality of childcare service robustly, it is possible to conclude that childcare centers should modify their operation scheme to improve the quality of childcare service.

• Journal of Korean Society for Quality Management
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• v.41 no.1
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• pp.95-108
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• 2013

Purpose: The purpose of this study is to identify the impact of TQM dimensions through service recovery justice on service quality and customer satisfaction. Methods: This study employed structural equation modeling methodology analyzing 265 samples collected. Results: This study found that TQM related factors had positive influence on service recovery justice in general. In specific, top management leadership and employee participation are the most important factors for the service recovery justice. Conclusion: This study reveals that service recovery justice has the positive impact on both service quality and customer satisfaction.

• Journal of Korean Society for Quality Management
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• v.41 no.3
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• pp.487-494
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• 2013

Purpose: In this study, we propose the precision guided munitions verification methodology using the statistical analysis method has been proposed. and it can be applied to the precision guided munitions quality assurance work. Methods: This modeling is based on Failure Mode and Effects Analysis, Statistical Process Control, Defense Quality Managerment System, Production Readiness Review, Manufacturing Readiness Assesment and so on. Results: The Process Control Modeling that has the following procedures ; searching the critical to quality, statistical analysis by process, verify process. Moreover, the effectiveness of the methodology is verified by applying to the precision guided munitions. Conclusion: To achieve a analysis methods of statistical process control and verify process for precision guided munitions.

• Journal of Korean Society for Quality Management
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• v.41 no.1
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• pp.53-68
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• 2013

Purpose: The paper presents research that examine relationship difference education quality, satisfaction, loyalty in university education sector. Specifically, the effects of difference education quality on student satisfaction and loyalty in the context of education quality are examined. Methods: A model of difference education quality effect on student satisfaction and loyalty is introduced and tested in the university using student perceptions of provider. Questionnaire was developed, and data was collected and analyzed for this study with SEM(Structural Equation Modeling). Results: The results are as follows: Education capability, BNIE(Business Newspaper In Education) are significantly influenced on student satisfaction. In addition, student satisfaction is significantly influence on external customer satisfaction, professor image. Professor image is significantly influence on student loyalty. Conclusion: Upon learning of student need and want, professor can focus on development of difference education quality based on student need and want.

• Journal of Korean Society for Quality Management
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• v.41 no.1
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• pp.69-78
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• 2013

Purpose: The purpose of this study is to find that university advertising and PR which are five factors influence on prep students are choosing university. Methods: The collected data through the survey using causal effect relationship. Results: The results of this study are as follows; First university advertising positive influence on choosing university. Especially, high school visiting and recommend of home room teacher are strong influence on the university choosing Conclusion: Today, regional universities are now intense competition between schools to attract students. Thus they must suggest short-and long-term strategy, vision of university, IEP, industrial-educational cooperation, international program and others for prep students through university advertising and PR.

• Journal of Korean Society for Quality Management
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• v.41 no.3
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• pp.433-441
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• 2013

Purpose: This study investigates software qualification procedures based on the FA-50 flight control software to satisfy high reliability and flight safety. Methods: We studied software qualification categories, standard/specification and developed country case. We proposed procedure to satisfy not only flight safety but also international standard. Results: The proposed software qualification procedure satisfied flight safety and airworthiness based on the testing result of the FA-50 flight control software. Conclusion: This paper showed an appropriate qualification procedures of the flight control software in domestic circumstance through the FA-50 flight control software qualification.

• Journal of Korean Society for Quality Management
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• v.41 no.3
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• pp.413-421
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• 2013

Purpose: System availability and life cycle cost are often used to evaluate the system performance and is influenced by the operation and maintenance characteristic. In this paper, we propose the method to improve life cycle cost and satisfy the target availability through redundancy allocation. Methods: We consider the redundancy is available at all items in multi level system. Thus, we assume that sub-assembly, module, components can be duplicated. Simulation and genetic algorithm are employed to optimize redundancy allocation. Results: Target availability is higher, the life cycle cost is increased. In addition, the items for redundancy are selected at higher level in multi level system if target availability is higher. Conclusion: We could know that target availability affects the duplication number of items and the selection of redundancy items. For further study, we will consider new optimization algorithms to compare with the proposed GA algorithm and improve optimization performance.

• Journal of Korean Society for Quality Management
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• v.44 no.3
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• pp.587-600
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• 2016

Purpose: This paper evaluates the performance of the pre-control(PC), an alternative to statistical process control techniques and compares with a control chart considering the tolerance of process. Methods: The previous studies for PC have drawbacks that PC with two linked stages, qualification and running, are discussed separately and independently. Hence this paper analyzes the performance of PC by integrating two stages. Results: Average outgoing quality limits to grasp the outcome of PC are provided by computational results for two process capability indexes, $C_p$ and $C_{pk}$ and the usefulness of PC from comparative experiments with modified control charts is commented. Conclusion: Helpful guidelines for quality managers to apply PC in practice and areas of process for PC to be more benefit are presented.

• Journal of Korean Society for Quality Management
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• v.44 no.3
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• pp.661-676
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• 2016

Purpose: This study proposes to derive the quality characteristics recognized by the consumer for the smart car. The study contributes to the policy of the country automotive industry. This study confirms the impact on the customer satisfaction from the quality attribute. This study provides the information necessary for the establishment and management strategies of the Korean auto industry. Methods: This study was conducted adequate theoretical research on the subject first. Kano presents a model for the kind of smart car technology. Set the operational definitions for measuring and developing the questionnaire. Subjected to statistical analysis using the collected data, and carry out analysis Kano. It interprets the results of the study on the basis of the data obtained through the analysis. Results: Directly related to safety smart car technology improves customer satisfaction. Conclusion: The quality characteristics are required for user-centric Smart car.

• Journal of Korean Society for Quality Management
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• v.46 no.1
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• pp.95-112
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• 2018

Purpose: To find out the appropriate probability distribution of credit card usage behavior by considering the relationship among income, expenditure and credit card usage amount. Such relationship is enabled by Korea's especially high penetration of credit card. Method: Goodness-of-fit test and effect size statistic W were used to identify the distribution of income and credit card usage amount. A simulation model is introduced to generate the credit card transactions on individual user level. Result: The three data sets for testing had either passed the chi-square test or showed low W values, meaning they follow the exponential distribution. And the exponential distribution turned out to fit the data sets well. The r values were very high. Conclusion: The credit card usage behavior, denoted as the counts of users by usage amount band, follows the exponential distribution. This distribution is easy to manipulate, has a variety of applications and generates important business implications.