• 한국콘텐츠학회논문지
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• 제20권11호
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• pp.237-248
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• 2020

본 연구는 지역아동센터 종사자들의 직무열의 증진 및 소진 예방을 위한 정책적, 실천적 대안 마련에 필요한 기초자료를 제공하기 위해 직무요구-자원(JD-R) 모형을 기초로 업무환경(직무요구와 직무자원)과 직무열의, 직무소진 간의 관련성을 검증하는데 목적이 있다. 조사대상은 대전지역 지역아동센터 종사자 447명으로, 자기 기입식 설문조사방식으로 진행하였다. 분석에는 SPSS 23.0과 AMOS 23.0을 사용하였다. 연구결과를 요약하면, 첫째, 연구모형의 적합도는 CFI=.900, RMSEA=.077로 나타났다. 둘째, 주요변수 간 관련성을 살펴본 결과, ①직무자원이 많다고 인식할수록 직무열의가 높아진 반면, 직무소진에는 직접적인 영향을 미치지 않았다. ②직무요구가 많다고 인식할수록 직무소진이 높아졌으나 직무열의에는 직접적인 영향을 미치지 않았다. ③직무열의가 높을수록 직무소진은 낮아지는 것으로 확인되었다. 이러한 결과는 JD-R 모형을 근거로 지역아동센터 종사자의 업무환경이 직무열의와 직무소진에 미치는 영향력을 증명했다는 것에 학문적 의의가 있다. 또한 지역아동센터 종사자들의 직무열의 향상과 직무소진 감소를 위해 지역아동센터의 업무환경 변화를 도모해야 할 필요성에 대해 시사하고 있다.

• Journal of Information Technology Applications and Management
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• 제31권1호
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• pp.45-55
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• 2024

How to create high levels of employee engagement and how to avoid burnout in the workplace is main issue in human resource management. According to Job Demands-Resources (JD-R) model, this study aims to investigate when self-efficacy plays as a mitigator on the impact of job demand on burnout, and explains why job resources are translated into work engagement. A sample of 237 Mongolian employees is used to test hypotheses. Results show that self-efficacy does offset the relationship between job demands and burnout. Meanwhile, self-efficacy plays as a mediator on the impact of job resources on work engagement. The implications of these findings for the context of JD-R model are discussed.

• 한국교육학연구
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• 제24권3호
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• pp.1-26
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• 2018

본 연구는 고등학생을 대상으로 학업요구와 학업자원이 학업소진 및 학업열의에 미치는 영향을 직무요구-자원 모형(Job Demands-Resources Model)을 바탕으로 학업 장면에서 검증하고자 한다. 이에 서울, 인천, 경지 소재의 정규 교과과정 중에 있는 8개의 학교에서 고등학교 3학년 총 934명을 대상으로 연구를 실시하였으며, 학업요구, 학업자원, 학업소진 및 학업열의간의 관계를 확인하였다. 구조방정식모형을 이용하여 검증한 결과는 다음과 같다. 첫째, 개인의 노력, 학업과몰입, 교사압력으로 구성된 학업요구는 학업소진과 학업열의 모두에 유의한 정적인 영향을 미쳤다. 둘째, 보상, 또래지지, 교사 자율성지지, 부모 학업적지지로 구성된 학업자원은 학업소진에 유의한 부적인 영향을, 학업열의에 정적인 영향을 미쳤다. 본 연구는 직무요구-자원 모형을 학업장면에서 검증하였다는 데에 의의가 있으며, 이에 대한 한계를 포함하여 후속연구를 제안하였다.

• 융합정보논문지
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• 제10권11호
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• pp.64-76
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• 2020

본 연구는 '직무요구-자원 모형'(Job Demands-Resources model, 이하 JD-R모형)에 기반을 두어 기혼여성근로자의 '일-가정 갈등'(Work-Family Conflict, 이하 WFC)과 '리더-구성원 교환관계'(Leader-Member Exchange, 이하 LMX)의 질이 직무만족 간에 관계에서 직무스트레스와 직무열의의 매개효과를 실증 분석하는 것을 목적으로 한다. 분석 자료는 여성가족패널데이터 7차 자료를 활용하여 총 945명을 대상으로 하고 spss 23.0과 AMOS 21.0을 사용하여 각 변수의 인과관계와 매개효과 검증을 위하여 구조방정식 모형을 활용하였다. 연구 결과로 기혼여성근로자의 WFC는 직무만족에 직접적인 영향을 미치지 않는 것으로 확인되었으며 WFC는 직무스트레스를 통해서 직무만족에 부정적인 영향을 미치는 것으로 나타났다. LMX의 질은 직무만족에 긍정적인 영향을 주고 직무스트레스를 줄어주어 직무만족에도 긍정적인 영향을 미치는 것으로 나타났다. 직무열의는 리더와 구성원의 교환관계의 질과 직무만족 간의 관계를 매개하는 것으로 확인되었다. 본 연구는 기혼여성 근로자의 직무요구와 직무자원이 직무성과를 이끌어 내는 다차원적인 심리적·맥락적 요인에 대한 탐색이 이루어진 점에서 의의가 있다.

• 유통과학연구
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• 제17권8호
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• pp.67-76
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• 2019

Purpose - This research examined whether entrepreneurial proclivity of retail employees affects job engagement and satisfaction, which are job-related positive aspects; and whether job engagement affects job satisfaction. Research design, data, and methodology - To accomplish this purpose, data were collected for 224 retail employees working in the distribution industry in the Republic of Korea. Reliability, validity, and hypotheses were tested through structural equation modeling, and mediating effects of job engagement between entrepreneurial proclivity and job satisfaction were verified through the bootstrap method by using the process model. Results - The results show that innovativeness and progressiveness in entrepreneurial proclivity positively affected job engagement and job satisfaction, but risk-taking did not affect either job engagement or job satisfaction. Also, this research confirmed that job engagement positively affects job satisfaction. Conclusions - This study contributes to the retail literature by applying the concept of entrepreneurial proclivity in the retail employee context. This study puts forward empirical evidence that identifies the effect of entrepreneurial proclivity as a job resource that influences job engagement and job satisfaction in the JD-R model. Thus, this study surmounts the limitation of prior studies by examining entrepreneurial proclivity from the aspect of retail employees.

• 경영과정보연구
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• 제29권1호
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• pp.49-78
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• 2010

본 연구는 과거성공이 성과에 미치는 긍정적 영향과정에서 자아효능감이 매개역할을 하는지를 파악하고 자아효능감이 소진을 감소시키고 몰입을 증가시킴으로써 성과에 매개적 영향을 미치는지를 확인하려고 하였다. 이론적 연구들을 토대로 매개역할에 대한 가설을 세우고 438명의 학생들을 상대로 설문지와 성적을 근거로 얻어진 자료를 토대로 독립변수와 종속변수간의 이론적인 구조방정식의 제안모형을 만들어 대안모형과 비교함으로써 가설을 검증하였다. 본 연구를 위해 구조방정식 이외에도 Sobel test와 경로계수 비교를 위한 Equality test, 쌍대모수비교법 등이 동원되었다. 그 결과 자아효능감이 과거성공과 소진/몰입 사이에서 매개역할을 한다는 사실과 동시에 자아효능감도 성과에 직접적 영향뿐만 아니라 소진과 몰입을 통한 경로를 거친다는 사실도 입증되었다. 특히 자아효능감은 소진의 감소보다는 몰입의 증가라는 긍정적 측면의 역할이 더 강하다는 것도 입증하였다. 동시에 본 연구결과는 그간 부분적으로 연구되어 온 변수간의 상호관계를 하나의 연결모델로 도출했다는 점과 직무요구-자원(JD-R)모형과 자원보존(COR)모형에서 직무자원의 종업원 well-being에 대한 영향 중 부정적 소진의 감소보다 긍정적 몰입의 증가에 의한 영향이 더 크다는 긍정심리학의 주장을 재 입증하는데 공헌하였다.

• Asia Marketing Journal
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• 제16권2호
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• pp.1-14
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• 2014

This study applies the job-demands resource (JD-R) model to investigate the interactive effect of job demands and job resources in predicting the development of service employee work engagement and customer-oriented attitude. This paper proposed a theoretical model that suggests that the service employee's work engagement is the consequence of the employee's perceived support from the organization and its customers (customer participation) and leads to a customer-oriented attitude. However, the effect of organizational support is somewhat hindered by job insecurity, demonstrating the inability of an organizationally provided job resource to overcome the job demand of job insecurity. As a type of job demand from customer's perspective, customer crowding is suggested as a negative moderator in the link between customer participation and work engagement. As such, this article proposes how different elements of a service employee's work environment interact to ultimately influence the service employee's customer-oriented attitude. Specifically, the current research focuses on how the negative contextual elements of job insecurity and job crowding (i.e., job demands) interact with the potentially positive elements of organizational support and customer participation (i.e., job resources), as well as with an employee's customer orientation, to ultimately develop a customer-oriented attitude. This study concludes with some propositions for potential causal relationships among key constructs that can be empirically tested in future research, as well as implications of the current study for both managers and researchers.

• Safety and Health at Work
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• 제11권3호
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• pp.353-360
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• 2020

Background: Urban bus drivers work under conditions that are among the most demanding, stressful, and unhealthy with higher rates of mortality and morbidity as well as absenteeism and turnover. Methods: Drawing on the job demand-resource model, this study investigates the impacts of job characteristics on emotional exhaustion and the effects of emotional exhaustion on job outcomes (including job satisfaction, life satisfaction, organizational commitment, and turnover intention) in the context of bus drivers. Results: Using self-reported survey data collected from a sample of 320 Taiwanese urban bus drivers, results reveal that role overload and work-family conflict (as job demand factors) positively relate to emotional exhaustion, and organizational support (as a job resource factor) is negatively associated with emotional exhaustion. Emotional exhaustion has negative effects on both job satisfaction and organizational commitment. Job satisfaction positively leads to life satisfaction, whereas organizational commitment negatively relates to turnover intention. Conclusion: This study concludes that role overload and work-family conflict as two stressors related to job demands and organizational support as the job resource factor to affect emotional exhaustion which further influence well-being in bus driver context. The moderating effects of both extraversion and neuroticism on the relationship between job demands and emotional exhaustion are evident.

• 산경연구논집
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• 제9권9호
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• pp.35-44
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• 2018

Purpose - In endless competition, companies pursue cost reduction and work efficiency. So, entrepreneurs try to increase job intensity, which may lead to job stress and high turnovers because of job burnout. But, Information systems are acknowledged as a work support tool that secures work convenience and the productivity of employees. In this study, we aimed to confirm the effects of information systems in reduing the work overload of employees in a human resource intensive industry. Research design, data and methodology - This is based on the job demands-resources model, conducting an empirical analysis of surveys given to hospital employees working in a human resource intensive industry. Results - The research revealed that information systems reduced the work overload of employees in a human resource intensive industry. Conclusion - This study confirmed the effects of information systems as a job resource based on JD-R theory, and presentation of empirical results indicated that information systems alleviate employee job overload and increases job satisfaction in the medical services industry. In the medical services industry, using electronic health record system decreases in work overload, which results in employees gaining time for self-development and time management, reducing job stress, and leading to job satisfaction.

• International Journal of Knowledge Content Development & Technology
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• 제13권3호
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• pp.75-93
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• 2023

A cross sectional survey method was used to determine the utilization of e-resources and their influence on the reading culture of 119 undergraduate students registered with the JD Amin library of Federal University Dutse. The data collected was analysed using both descriptive (frequency counts and means) and inferential statistics (regression analysis). The research found that databases (mean=4.00) and e-journal (mean=4.00) are available to the undergraduate students. It further found that e-resources are often utilized by the undergraduate student, with social media (mean=4.00), databases (mean=4.00) and e-journal (mean=4.00). the most commonly used e-resources. It was also found that erratic power supply (mean=3.91) and inability to seek, obtain and evaluate information (mean=3.67) are the prominent factors hindering the utilization of e-resources. The regression analysis rejected the null hypotheses of the study where it shows that the level of utilization of e-resources have positive statistical correlation (r=0.772) with the reading culture of undergraduate students. The study proposed a conceptual model for the sustainable reading culture of students by libraries providing of e-resources. The general conclusion of the research is that e-resources are necessary tools and are moderately available and adequately utilized for influencing reading culture. The study recommended that Internet facilities should be made available to undergraduate students to facilitate more utilization of e-resources.