• 융합정보논문지
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• 제8권6호
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• pp.21-29
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• 2018

융복합시대에 생활스트레스가 대학생활만족도와 전공만족도에 미치는 영향에 대하여 파악하고자 한다. 전라도와 광주광역시에 위치한 대학교의 재학생 364명 대상으로 2018년 4월 2일부터 2018년 4월 23일까지 자기기입식 설문조사를 실시하였다. 일반적 특성에 따른 대학생활 만족도와 전공만족도는 주관적 건강상태의 경우 양호가 가장 높게 나타났다. 생활스트레스 중 대인관계 영역 중에서는 교수관계가 높게 나타났고, 당면과제 영역 중에서는 학업문제가 가장 높게 나타났다. 생활스트레스 전체는 평소 수면시간의 경우 6-8시간이 가장 낮게 나타났다. 대학생활 만족도에 가장 많은 영향을 미치는 요인은 전공만족도 이였다. 전공만족도에 가장 많은 영향을 미치는 요인은 대학생활 만족도이었고, 생활스트레스 정도가 높을수록 전공만족도가 낮게 나타났다. 따라서 대학생들의 생활스트레스 완화될 수 있는 교육 및 프로그램 개발에 기초자료로 활용하고자한다.

• 한국융합학회논문지
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• 제11권1호
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• pp.349-357
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• 2020

본 연구는 간호대학생의 긍정심리자본과 신체적 건강상태, 우울, 대인관계 및 학습몰입의 관련성을 파악하기 위한 서술적 조사연구이다. 연구대상은 일개 대학의 간호학과 재학생 181명으로 2019년 5월 8일부터 6월 20일까지 자료수집을 하였다. 자료 분석은 SPSS 22.0 프로그램을 사용하여 기술통계, t-test, 분산분석, 상관관계 및 다중회귀분석을 실시하였다. 간호대학생의 긍정심리자본은 연령, 학년, 학과 선택 동기, 전공 만족도 및 주관적 건강상태에 따라 통계적으로 유의한 차이가 있었다. 긍정심리자본은 우울(r=-.454, p<.001), 대인관계(r=.611, p<.001), 학습몰입(r=.452, p<.001)과 유의한 상관관계가 있었다. 본 연구에서 간호대학생의 학습몰입에는 긍정심리자본(β=.414, p<.001)이 가장 큰 영향을 미쳤으며, 그 외의 유의한 영향요인은 전공 만족도(β=.177, p=.014)와 학년(β=-.150, p=.026)이었고, 모형의 설명력은 24.4%로 나타났다(F=20.405, p<.001). 본 연구결과를 토대로 간호대학생의 웰빙과 학습 성과향상을 위해 긍정심리자본을 강화시킬 수 있는 프로그램의 개발 및 적용이 필요하다.

• 가정간호학회지
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• 제8권2호
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• pp.159-170
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• 2001

Client(patient) satisfaction has been used for a variety of purposes in different settings, yet, those receiving home care services have been the focus of few satisfaction studies. Satisfaction is considered an indicator of quality of care and is also being used to assess the performance of home care providers and home health care delivery at multiple levels. The aim of this study was to develop the tool for evaluating client satisfaction in several aspects with home care service while maintaining or achieving acceptable reliability and validity. Firstly, Client Satisfaction Instrument made preliminary of 43 items composed basic 6 criteria and 7 indicators, based on a review of literature, quality improvement and client satisfaction findings in home care. Secondly, there were consisted in two expert panel groups who were made in professionals of research and practice in home care field. The tool was modified to 6 criteria and 7 indicators, 25 items after reviewing by two expert panel groups. The content validity index of the tool was above 0.8 and the results of internal consistency was more than 0.8 in all items. Finally. The Client Satisfaction Instrument in Home Care Service was made up 6 criteria such as client satisfaction of nurses's instruction of home care educational need. knowledge/technique/attitude of homecare nurses's performance. interpersonal relationship and emotional support of nurse. easiness of homecare accessibility, continuity of homecare service. overall efficacy of homecare use, 7 indicators. and 25 items. The results of evaluating client satisfaction will be able to contribute in quality improvement and service marketing in home care.

• 임상간호연구
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• 제21권3호
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• pp.335-346
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• 2015

Purpose: The purpose of this study was to identify patient satisfaction about nursing care provided by Advanced Practice Nurses (APN) using the La Monica-Oberst Patient Satisfaction Scale (LOPSS). Methods: The investigation was conducted including 263 patients who experienced care provided by 41 APNs at a tertiary hospital in Korea. Patient satisfaction with nursing care was measured using 41-item LOPSS. We analyzed the data using descriptive statistics, independent t-test and one-way ANOVA. Results: Overall patient satisfaction with APN care was high. The LOPSS scores for APNs were 52.26 for good impression, 61.75 for interpersonal support, 81.32 for dissatisfaction and 195.93 for total score. "APNs talk down to me" was a reverse coding item which demonstrated the highest score for patient satisfaction. Among patients' characteristics, age and type of main caregiver were independent factors related to patients's satisfaction. Among APN's characteristics, work experience was significantly related to patients' satisfaction. Conclusion: This study identified patient satisfaction regarding nursing care provided by APNs. High patient satisfaction in APN services demonstrated APNs' contribution to quality improvement in health care services. It is recommended that various outcome research about APN service needs to be performed.

• 대한치과보철학회지
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• 제37권4호
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• pp.494-505
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• 1999

In spite of the progress in techniques and materials of the prosthodontic rehabilitation of patients with complete edentulous arches, prosthodontists still face patients' complaints about dissatisfaction and discomfort from their dentures. In the past several decades, prosthodontists tried to find the factors that influence the patient's satisfaction with dentures. However the results are contraversial especially with the psychological factor. In this study using 'patient denture satisfaction questionnaire' and Hopkins Symptom Checklist, we tried to find the correlation between the patient's denture satisfaction and the patient's psychological aspects. 23 complete edentulous patients who have visited the Department of Prosthodontics, Yonsei University Dental Hospital from September 1998 to June 1999 for complete denture treatment were asked to complete the questionnaires 4 to 6 weeks after the upper and lower complete delivery. After the measurement of validity of the questionnaires, correlations between the patient's general satisfaction with their new upper and lower complete dentures and the other satisfaction questions including the satisfactions with esthetics, retention, mastication, speech, comfort and other people's opinion and between the patient's general satisfaction with their new upper and lower complete dentures and the 5 symptoms of Hopkins Symptoms Checklist including somatic, obsessive-compulsive, interpersonal sensitivity, depression and anxiety were analyzed. Among the several satisfaction questionnaire items, comfort with the lower denture showed highest relation to the patient's general satisfaction with dentures. However, only the anxiety scale of Hopkins Symptoms Checklist among the other symptom scales was related to the patient's general satisfaction with dentures. The two questionaires used in this study turned out to be valid means of analyzing patient's denture satisfaction and psychological status before and after the complete denture treatment.

• 한국직업건강간호학회지
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• 제13권1호
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• pp.30-39
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• 2004

Purpose: This study was performed to identify the factors of the job stress and to analysis affecting job satisfaction in clinical nurses, using the Job Stress Model by the National Institute for Occupational Safety and Health (NIOSH). Method: Data collection was done from July 21 to July 30, 2003. The study was involved in 203 nurses who work at the hospital. It was examined the self-recording questionnaire about general characteristics, work-related factors, non-work factors, instrument revised by NIOSH Job Stress questionnaire translated by the Korea Occupational Safety & Health Research Institute(1999). Instrument about shift work was the tool developed by Kim and Gu(1984). Result: Job satisfaction of subjects at an average level with $1.96{\pm}0.37$ score on the basis of 3 points. According to general characteristics, job satisfaction was high in those with older age and married group. According to work related general factors, job satisfaction was high with working career, an officer to higher grade. According to work characteristics factors, job satisfaction was low with much role conflict at work and much workload and much interpersonal conflict. As for the relationship between job satisfaction and non-work factor, job satisfaction was did not show statistically significant differences. As a result of Stepwise multiple regression analysis, job satisfaction was influenced by shift work, conflicts of between group and grade of office. Conclusion: Therefore, it suggests that the nurses need stress management related shift work for improvement of job satisfaction.

• 대한물리치료과학회지
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• 제9권4호
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• pp.63-72
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• 2002

Patient satisfaction is an important factor in evaluating the quality of care. Patient satisfaction may be used to evaluate provider services and facilities, and used to predict the patient returns to a facility. The patients d whether the patient returns to a facility or whether the patient recommends the facility to other people may be affected by a variety of factors of patient satisfaction. Low satisfaction may result in poor compliance with the potential of waste of resources and suboptimal clinical outcome. This study is to identify factors of patient satisfaction that will affect patients decision whether the patient returns or not. A self-administered questionnaire survey was conducted in Seoul, Chung-Joo and Bu-Cheon cities, Survey data was obtained from 743 patients who visited the physical therapy practice at university hospitals, general hospitals and clinics. Response rate was 94.4%. The instrument developed by Goldstein et al. (2000) was used and translated into Korean. Several items were added to the instrument. Patient's opinions of service in each domain measured using 5-point Likert-type scales that ranged from strongly disagree to strongly agree. A multiple-regression analytic approach was used to predict overall satisfaction of physical therapy. Age, kindness, scheduling, convenience of parking, privacy, and waiting time predicted the overall satisfaction of physical therapy. The older patients had higher level of satisfaction with physical therapy compared with the younger patients. Patient satisfaction were more affected by access (scheduling and waiting time), administrative technical management (convenience of parking), and interpersonal management (kindness of physical therapists and other staffs) than clinical technical management (physical therapists' skills).

• 한국프랜차이즈경영연구
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• 제12권2호
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• pp.35-49
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• 2021

Purpose: The major objective of this study is to develop a model for the impact of franchisors' Gapjil (verbal·nonverbal Gapjil, abusing bargaining position, refusing transaction, false or exaggerated information, restrictive practices, unfair damage compensation) on franchisee's recontract intention. We also examine the mediating role of economic satisfaction and social satisfaction in the relationship between franchisors' Gapjil and franchisee's contract intention. Research design, data, and methodology: Data were collected from franchisee owners located nationwide in Korea. Out of 256 questionaires distributed, a total of 256 questionnaires were returned. After excluding 10 invalid respondent questionnaires, we coded and analyzed 246 valid questionnaires (effective response rate of 96.09%) using frequency, confirmatory factor analysis, correlations analysis, and structural equation modeling with SPSS 22.O and SmartPLS 3.0. Results: The findings of this study are summarized as follows: First, among the Gapjil of the franchisors, restrictive practices and unfair damage compensation had negative effects on economic and social satisfaction, but verbal and nonverbal Gapjil for economic and social satisfaction was not significant. Second, abusing bargaining positions and false or exaggerated information had negative effects on social satisfaction, but for economic satisfaction, found to be insignificant. Third, economic and social satisfaction had positive effects on the franchisee's recontract intention to the franchisor. Conclusion: The following implications of this study are as follows. First, the construct of Gapjil that occurs between the franchisors and the franchisees was first presented, and the franchisors' Gapjil is divided into interpersonal Gapjil and structural Gapjil. Second, the Gapjil of the franchisors can be an important predictor variable in maintaining and developing a long-term relationship between the franchisors and the franchisees. Third, solving conflict due to the Gapjil problem between franchisors and franchisees can be an important factor for franchisors and franchisees to co-survive and thrive in Korean franchise system. Fourth, this study suggest that managing the Gapjil of the franchisors was a important antecedent factor in maintaining long-term relationship between the franchisors and the franchisees. Therefore, this study will help franchisors formulate effective symbiotic marketing strategies to satisfy relationships with franchisees and consequently enhance long-term orientation.

• 마케팅과학연구
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• 제14권
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• pp.101-124
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• 2004

본 연구는 관계적 판정에서 고객접점 서비스에 대하여 점포충성도를 유발하거나 매개역할을 하는 변수들의 구조적 관계를 규명하고자 하는 것이었다. 이를 위하여 고객접점 종업원의 자발적 서비스는 개인간 관계와 점포만족을 통하여 점포충성도를 유발시키는 요소라는 것을 확인하였다. 그러나 비자발적 서비스는 개인간 관계에는 유의하지 않지만 점포만족을 거쳐서 점포충성도에 영향을 미치는 요소임을 확인하였다. 이 과정에서 점포충성도는 인지적, 감정적, 의도적, 행위적 충성도로써 각각의 충성도 개념 변수간에 상호 순차적인 영향을 준다는 사실과 더불어 점포충성도는 낮은 수준의 충성도가 누적되어야 차상위의 높은 수준의 충성도로 단계적으로 발전한다는 흥미로운 사실을 발견하였다. 이러한 연구결과는 다음과 같은 전략적 시사점을 제공하여 준다. 향후 종업원에 대한 지도관리 및 평가 시에는 현재 종업원의 매출실적 및 계량적 평가방식에서 행위적 실적평가로 확대 개선 할 필요성을 제시하고 있으며, 점포충성도를 유발하기 위하여는 고객의 인지적 차원에서 점포와 브랜드 홍보 및 타 점포에 대한 차별화를 우선적으로 실시하여야 함을 보여주고 있다. 이러한 사실들은 현재 소매업체의 실태를 감안할 때 향후 정부 및 중소기업지원 유관기관 등에서 활용할 수 있는 시사점으로써 그 의미는 매우 크다고 볼 수 있다.

• 한국응용과학기술학회지
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• 제37권4호
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• pp.969-985
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• 2020

본 연구는 2018년 10월 29일부터 11월 1일까지 G시의 간호대학 3학년 139명을 대상으로 간호대학생의 성격유형, 학업 스트레스 및 스트레스 대처방식이 대학생활 적응에 미치는 영향요인을 파악하기 위하여 실시하였다. 연구결과, 대학생활 적응은 성별(t=-3.55, p=.001), 전공만족도(F=9.38, p<.001), 대인관계 만족도(F=12.24, p<.001), MBTI 선호유형 중 삶의 양식(JP)과 유의한 차이가 있었다(t=2.54, p=.012). 대학생활 적응은 학업 스트레스(r=-.56, p<.001)와 유의한 음의 상관관계가 있었다. 대학생활 적응에 영향을 미치는 요인으로는 학업 스트레스(β=-.40, p<.001), 대인관계 만족도(β=-.27, p<.001), 성별(β=.22, p=.002)로 나타났으며 설명력은 40.6%였다. 본 연구결과를 토대로 간호대학생의 대학생활 적응을 위해 학업 스트레스 감소 및 대인관계 향상을 위한 성격유형을 고려한 맞춤형 교·내외 프로그램 개발 및 적용이 필요할 것으로 사료된다.