• 유통과학연구
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• 제15권1호
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• pp.57-70
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• 2017

Purpose - This study examined the effects of CRM success factors on business performance and customer performance, and the effects on job performance and customer performance through internal member satisfaction by considering of technology, organizational environment and customer relationship factors in CRM success factors from banking sectors. Research design, data, and methodology - An online questionnaire was conducted to 251 employees in banking sectors. The data were analyzed by SPSS 22.0 and Amos 21.0. CRM success factors, internal member satisfaction, job performance, and customer performance were analyzed by descriptive statistics and Pearson's correlation analysis. The bootstrapping in structural equations was conducted to verify the mediating effect of internal member satisfaction. Results - Internal members' satisfaction had a positive effect on job and customer performance. It mediated the relationship between organizational environment, customer relationship factors and job performance. It also mediated the relationship between organizational environment and customer performance. Conclusions - If internal members' relationship with customers is improved by the members' satisfaction, customer retention, customer satisfaction, and work performance will be achieved. The stability and usability in CRM system support jobs effectively, but the internal members did not feel their job satisfaction. Thus, they did not show a positive effect on job and customer performance.

• Journal of the Korean Wood Science and Technology
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• 제31권6호
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• pp.45-54
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• 2003

The density and strength of wood is affected by degradations and defects, such as voids and knots. Old wooden structures such as traditional cultural properties have been deteriorated by these types of defects. They were evaluated by a visual observation that is difficult to evaluate the inner deterioration in structures. In this study, three nondestructive testing techniques were investigated to detect the wooden structural members. Ultrasonic stress wave tests, drilling resistance tests and visual inspections were used to examine the structural wood members. Patterns of Resistograph using by drilling resistance tests could indicate the features of internal wood such as voids, knots, decay, fungi, and so on. The technique just like as ultrasonic stress wave tests, however, difficult to detect exactly area where small amounts of internal deterioration in logs are. In spite of results of ultrasonic stress wave test, the internal deterioration of wooden structural members could be evaluated by the relationship between ultrasonic stress wave tests and drilling resistance tests.

• 소음진동
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• 제7권3호
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• pp.411-418
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• 1997

A method to analyze the axisymmetric vibration and the internal pressure of the fluid filled, strength member embedded infinite cylindrical shell under the condition of axial static tension load applied is presented. As an example, the hose wall vibration and the internal pressure variation characteristics of a fluid filled infinite polyurethane hose are analyzed and dicussed, under the effects of the variation of the embedded strength members and the response positions.

• The Journal of Asian Finance, Economics and Business
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• 제8권1호
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• pp.873-880
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• 2021

The purpose of this study is to investigate the impact of internal control on credit risk of joint stock commercial banks in Vietnam from 2007 to 2018. Furthermore, we specify bank-specific characteristics and macroeconomic conditions, and analyze how these factors affect credit risk of banks: the number of board members, the number of board members with banking or finance background as ratio of total board members, loans to total assets ratio, loans to deposit ratio, the number of days between the year-end and the publication of the financial statements, and the use of top four auditing firms proxy for five elements of internal control. By using the dataset of 30 Vietnamese joint stock commercial banks and Bayesian linear regression via Random-walk Metropolis Hastings algorithm, the results of this study show that five elements of internal control have a impact on bank credit risk, namely, control environment, risk assessment, control activities, information and communication, and monitoring activities. For factors of banks' characteristics, bank size and financial leverage have a negative impact on banks' credit risk, and bank age has a positive effect. For macroeconomic factors, inflation has a positive impact and economic growth has a negative impact on banks' credit risk.

• 콘크리트학회논문집
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• 제11권6호
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• pp.13-24
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• 1999

The external, unbonded prestressed concrete(PSC) members exhibit very different structural behavior from that of internal bonded PSC members because of eccentricity change and slip occurrence during loading process. The purpose of the present study is to propose the ultimate failure stresses of prestressing (PS) steels for those external unbonded PSC members. To this end, a comprehensive analysis has been made using the nonlinear finite element analysis program developed recently for external unbonded PSC members by authors. A series of major influencing variables have been included in the analysis. It was found that the span-depth ratio, neutral axis depth-effective depth ratio, load geometry, amount of ordinary steel, and prestressing steel ration have great influence for the ultimate failue stress of PS steel is preposed and is compared with experimental dat as well as existing formulas for internal unbonded members. The Comparison indicates that the proposed equation agrees relatively well with experimental data and that existing formulas including ACI and AASHTO equations show some discrepancies from experimental ones. The present study allows more realistic analysis and design of prestressed concrete structures with external unbonded tendons.

• 보건행정학회지
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• 제18권2호
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• pp.39-66
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• 2008

This study examines organizational qualities such as vision, mission, teamwork, fairness, and empowerment and their effects on organizational members. As a result of analysis, these qualities are identified to affect member satisfaction, but not to affect job involvement. Member satisfaction affects job satisfaction, and this relationship retains indirect influence through an increase in member satisfaction. Further, improved member satisfaction and job involvement are found to affect organizational commitment. These results are derived from complete enumeration on members of an organization where particular traits such as member position, job classification, and the privity of contract are intermixed. In case where research is conducted on the aforementioned traits separately, different results would be anticipated depending on each trait. The implications of this study are as follows. First, clear-cut organizational vision and mission established by the top management of an organization prevent confusion amongst its members, and thus have the highest level of effect on member satisfaction. Second, teamwork in reference to the. relationship amongst team members of a work group and goal awareness improves member satisfaction. Third, autonomy for job performance and related empowerment improve member satisfaction. Last, fairness in wages and promotion affects member satisfaction. Therefore, internal qualities of an organization perceived by its members have a higher degree of influence over external qualities including compensation and promotion on the members. In addition, these internal qualities indirectly affect job involvement through an increase in member satisfaction, and, in turn, member satisfaction and job involvement affect organizational commitment of the members. In case of member satisfaction, not only does it affect organizational commitment of the members of an organization directly, but also affects organizational commitment indirectly through job involvement. This study is conducted with only one hospital in consideration, and thus its findings may not be generalized for every medical organization. However, this study retains distinct attributes of complete. enumeration, and the precedence of each variable is closely investigated.

• 한국정보시스템학회지:정보시스템연구
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• 제20권1호
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• pp.1-20
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• 2011

This study investigated the factors that facilitate knowledge creation of team with the aspect of knowledge management. We considered two characteristics which are team members' psychological characteristics (achievement needs and conflict emotion) and knowledge network characteristics among team members (internal cohesion and external bridging) and verified the relationship between these characteristics and team performance. Furthermore, we examined whether these characteristics have a different effect on team performance according to the mastery climate. This study performed a survey targeting team members in knowledge based firms and 376 final surveys to be used as a sample in this study. The result showed that team members' psychological characteristics and knowledge network characteristics among Team members have an influence on team performance significantly. In addition, the master climate moderated the relationship between team members' psychological characteristics and team performance.

• 동의신경정신과학회지
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• 제20권2호
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• pp.71-84
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• 2009

Objectives : This study was performed to assess the benefits of Alcoholics anonymous program for anxiety and depression of alcoholics. And we investigate Sasang constitution in Alcoholics Anonymous(A.A.) members to study relation between alcoholic and constitution. Methods : 21 members of A.A. groups in korea who agreed to the purpose of this study were selected. We evaluated anxiety by BAl, depression by BDI-II and sasang constitution by QSCCII+. Results : The research result is as follows. 1. Eighteens of 21 A.A. members are men and the rest are women. First alcohol drinking age(mean) is 15. Getting alcohol drunk age(mean) is 20.9. 2. The duration of alcohol drinking before A.A. participation(mean) is 20.2 years. The duration of giving up drinking after A.A. participation(mean) is 26.5 months. 3. A.A. program significantly reduced anxiety of A.A. members from 10.43${\pm}$1.37(mean${\pm}$S.E.)(light anxiety) to 6.86${\pm}$1.24(normal). 4. A.A. program significantly reduced depression of A.A. members from 4.14${\pm}$1.14(mean${\pm}$S.E)(normal) to 2.33${\pm}$0.75(normal) in the statistics, but it does not have the meaning clinically. 5. Sasang constitution classification result was Taeum group 10 people(47.6%), Soyang group 9 people(42.9%), Soeum group 2peopleC9.5%), Taeyang group 0 people(0%), Taeum group and Soyang group were relatively more than Soeum group. Conclusions : Participation in the A.A. program reduce anxiety and depression of A.A. members. This research provide data on positive effect of A.A. program and may prove that the self-help program(A.A.) can help to maintain long term sobriety and improve the quality of life of its members.

• 한국콘텐츠학회논문지
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• 제20권12호
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• pp.166-179
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• 2020

이 연구의 목적은 서울대 내부 구성원의 인식과 경험을 중심으로 법인화 이후 서울대가 무엇이 변화되었는지를 탐색적으로 분석하는 것이다. 이를 위해 서울대 내부 구성원인, 교수, 직원, 학생을 대상으로 반구조화된 면담을 실시하였다. 면담결과는 서울대 법인화에 대한 전반적 평가, 법인화에 따른 긍정적 및 부정적 변화, 교육, 연구, 사회공헌, 그리고 운영체제 측면에서 변화로 구분하여 제시하였다. 전반적으로 볼 때, 법인화 이후의 변화에 대해 서울대 내부 구성원들은 변화를 체감하기 어렵거나 변화가 별로 없다는 공통적인 인식을 보였다. 긍정적 변화로는 대학 재정의 확대와 운영의 자율성 확대, 환경변화에 대한 대응력 향상을, 부정적 변화로는 서울대의 법적 지위 모호, 대학 외부로부터의 직접적이고 공격적인 영향력의 과도한 증가를 언급하였다. 마지막 부분에서는 주요 결과를 정리하면서, 그 의미와 시사점에 관해 논의하였다.

• 대한안전경영과학회지
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• 제18권4호
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• pp.139-149
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• 2016

Service industry can be divided largely into commercial industry, banking industry, insurance industry, advertising industry, and tourism industry. Of these, banking industry is playing an essential role as it constitutes the backbone of economy. Banking industry, which belongs to financial industry, is sensitive to external environment. In this kind of industry, internal dynamics of an organization is very important. The purpose of this research is to find out what kind of influence the relation of internal dynamics perceived by members of Nonghyup organization has on customer orientation via quality of internal service. For the purpose, we have reviewed preceding studies on variables that affect customer orientation and developed a measuring tool in a form that fits banking organizations. Internal service quality, job satisfaction, and organizational immersion which play a mediating role in the model of this research not only turned out to have a significant influence on customer orientation, they also turned out to have the strongest influence. This research has academic significance as it carried out a research with an emphasis on variables that affect customer orientation of members of Nonghyup organization. Regarding practical significance, it was intended to present useful data that can be utilized for an analysis of internal service quality management and capability of human resource management.