• 제목/요약/키워드: Inter-Organizational Trust

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조직간 정보교류, 조직간 신뢰 및 학습과 성과 간의 관련성 연구 (The Relationships among Inter-organizational Information Flow, Inter-organizational Learning, Trust and Performance)

  • 최종민
    • 한국정보시스템학회지:정보시스템연구
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    • 제17권3호
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    • pp.1-24
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    • 2008
  • This study empirically investigated the relationships among inter-organizational contextual factors(assets specificity, long-term orientation and interdependence), information exchange between trading partners, inter-organizational loaming and trust, and inter-organizational performance. In this study, types of information exchanged between trading firms are classified into two broad kinds: transaction information and management information. from empirical results, we found that inter-organizational contextual factors have a greater positive impact on the exchange of management information. It is also observed that the exchange of information positively influences inter-organizational trust and loaming. finally, the results of this study showed that inter-organizational trust and teaming have positive effects on the improvement of inter-organizational performance. Thus, it is concluded that the amount of information exchanged according to the conditions of inter-organizational contextual factors gives rise to inter-organizational teaming and high levels of trust, and high levels of trust and learning contribute to the increase of inter-organizational performance.

기업 간 클라우드 컴퓨팅 동화 및 성과에 영향을 미치는 기술 및 환경 요인과 신뢰의 조절효과에 관한 연구 (An Empirical Study on Factors Affecting the Assimilation of Inter-Organizational Cloud Computing and Performance and the Moderating Effect of Trust)

  • 박현선;김상현
    • 한국IT서비스학회지
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    • 제13권3호
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    • pp.1-23
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    • 2014
  • This study investigates the effect of technological and environmental factors on the cloud computing assimilation, which then affects firms' performance. The technological characteristics include cost-savings, technology use advantage, technology infrastructure, and technology compatibility while environmental characteristics include partner cooperation, competitive pressure, environmental uncertainty, and business agility. Furthermore, we examine inter-organizational trust as a moderating effect between environmental characteristics and cloud computing assimilation. Data from a sample of 219 firms show the significant impacts of proposed variables with exception of technology infrastructure and technology compatibility. The findings also show that inter-organizational trust has a significant moderating effect in all paths except the one between business agility and cloud computing assimilation. The implication of this study suggests a theoretical framework explaining cloud computing assimilation and performance within inter-organizational environment.

조직간 관계 유형별 정보교류 행태와 적합한 전자상거래 전략 (Forms of Inter-organizational Relationships, Patterns of Inter-organizational Information Flow, and Relevant E-commerce Strategies)

  • 최종민
    • 한국정보시스템학회지:정보시스템연구
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    • 제24권2호
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    • pp.97-116
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    • 2015
  • Purpose This study suggested the four forms of inter-organizational relationships(IORs): partnerships, inter-dependence relationship, trust relationship, and market relationship. The purposes of this study include the demonstration of four forms of IORs and the investigation of the relationships among forms of IORs, inter-organizational information flow(IOIF), kinds of e-commerce strategies, and the supply-chain performance of a firm. Design/methodology/approach The empirical data were collected through post-survey. 92 survey data were collected. With a cluster analysis, we confirmed four types of IORs, and the relationships among critical variables. Findings The results of cluster analysis showed that according to the types of IORs, the frequency and quality of IOIF are different. Appropriate kinds of e-commerce strategies were examined under the each types of IORs, which cause specific patterns of IOIF. It was found that the adoption of e-procurement strategy can improve the supply-chain performance of a firm in trust relationship. It was also observed that under partnerships, the use of e-partnerships strategy can contribute to the improvement of supply-chain performance.

기업 간 협업 네트워크의 창발 : 관계 역량을 중심으로 (Emergence of Inter-organizational Collaboration Networks : Relational Capability Perspective)

  • 박철순
    • 한국경영과학회지
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    • 제40권4호
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    • pp.1-18
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    • 2015
  • This paper proposes relational capability as a main driver of constructing inter-organizational collaboration networks. Based on social network theory and relational view literature, three components of relational capability are constructed and implemented by an agent-based model. The components include organizational capability, structural capability, and trust between a partner and a focal firm. These three components are updated by two micro mechanisms: structural mechanism and relational mechanism. Structural mechanism is a feedback loop in which the relational capability increases structural capability and vice versa. Relational mechanism is a learning-by-doing process in which a focal firm experiences success or failure of collaboration and the experience increases or decreases cumulative trust in a partner firm. Result of agent-based simulation shows that a collaboration network emerges through interactions of firm's relational capabilities and the characteristics of emerged networks vary with the contribution of structural capability and trust to relational capability. Specifically, in case structural capability contributes more to relational capability, the average degree centrality and collaboration proportion increases as time passes and enters into an equilibrium state. In that case, almost every firms participated in the network collaborates each other so that the emerged network becomes highly cohesive. In case trust contributes more to relational capability, the results are reversed. In an equilibrium state, the balance of contribution between structural capability and trust makes an emerged network larger and maximizes average degree centrality of the network.

조직간 전자거래의 수준이 조직간 관계의 성과에 미치는 영향 (The Impact of the Level of Inter-Organizational E-Commerce on the Performance of Inter-Organizational Relationships)

  • 이석인;김재전
    • Asia pacific journal of information systems
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    • 제12권3호
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    • pp.115-133
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    • 2002
  • The past research have suggested that the Inter-Organizational E-Commerce based on the Inter-Organizational Systems(IOSs) has direct impact on the Inter-Organizational Relationships(IORs) in general. Considering the importance of this issue, however, few empirical research have been conducted. The objective of this study is to examine the impact of the level of Inter-Organizational E-Commerce on the performance of IORs in particular. Reviewing the literature, we suggested a research model and developed ten hypotheses to be tested. We conducted a survey and collected data from 125 companies which were using. EDI systems. The data were analyzed using LISREL 8.30. The major findings are: (1) The volume of E-Commerce has a positive impact on the commitment of trading partners. (2) High quality of information sharing and high degree of standardization improve the trust and the commitment between trading parties. (3) The trust and the commitment are critical precedent variables of cooperation. (4) The more partners cooperate each other, the more transaction cost will be reduced and as a result, the more financial performance will improve. A discussion on the result of the hypotheses test is followed by a discussion on the academic and practical implications of this study.

전자상거래 도입 영향요인들에 관한 통합적 연구: 공급업체 전자상거래를 중심으로 (Studies on the Influence Factors of E-commerce Adoption: The Perspective of Suppliers' E-commerce)

  • 최종민
    • 경영정보학연구
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    • 제15권1호
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    • pp.1-24
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    • 2013
  • 본 연구는 전자상거래 도입에 대한 기존의 영향요인들을 원인요인, 촉진요인과 지원요인으로 구분하고 이들 간에 선후 영향 관계가 있는지 여부를 실증적으로 규명하였다. 전자상거래 도입에 대한 영향요인들의 일반 분석에서는 경쟁정도, 조직간 신뢰, 공급업체의 압력과 능력, 최고경영층 지원과 조직의 자원 능력이 유의한 양의 영향을 미치는 것으로 나타났다. 영향요인들 간의 상호 관계를 분석한 결과, 외부환경 불확실성은 인지된 경제적 효익과 공급업체의 압력과 능력에, 경쟁정도는 투자자산의 한정성에 영향을 미치는 것으로 밝혀졌다. 그리고 인지된 경제적 효익, 조직간 신뢰와 공급업체의 압력과 능력은 최고경영층 지원에, 조직간 신뢰와 공급업체의 압력과 능력은 조직의 자원 능력에 유의한 양의 영향을 미치는 것으로 나타났다. 매개 영향을 분석한 결과에서는 경쟁정도가 인지된 경제적 효익, 공급업체의 압력과 능력, 최고경영층 지원과 조직의 자원 능력을 통해 전자상거래 도입에 간접 영향을 미친다는 것이 입증되었다. 그리고 공급업체의 압력과 능력과 인지된 경제적 효익이 최고경영층 지원과 조직의 자원 능력을 통해 간접 영향을 미치는 것으로 밝혀졌다. 결국, 전자상거래 도입의 원인요인인 격심한 경쟁은 촉진요인인 인지된 경제적 효익과 공급업체의 압력과 능력에 영향을 미쳐서 전자상거래 도입을 촉발시킨다. 그리고 이러한 원인요인과 촉진요인의 영향은 지원요인인 최고경영층 지원을 제고시키고 조직내 자원 확충을 가져와 전자상거래 도입이 실질적으로 시작되게 된다.

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아웃소싱 기업간 통제와 관계 몰입에 있어서 신뢰 매개 역할에 관한 연구 (The Relationship between Control Mechanism and Commitment in Information Systems Outsourcing : The Mediating effects of Trust)

  • 최재웅;한만용;정병호
    • 디지털산업정보학회논문지
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    • 제6권4호
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    • pp.251-265
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    • 2010
  • Recently, with increasing interest in the subject of interfirm relationship mechanism, some information systems researchers point out that existing outsourcing theories are limited in explaining the choice of governance mechanisms in interfirm relational exchanges. Recognizing the importance of trust-commitment, this study focuses on the relationship of between control mechanism and commitment. Especially the role of trust as mediator is mainly researched. A mediation model was suggested on the basis of theoretical linkages from prior relevant studies. The research model was empirically tested with 73 IS outsourcing projects. The findings have significant impactions for further research and practice. Findings are as follows: First, outcome control, process control, social control had positive effects on trust and commitment. Second, inter-organizational trust played as a partial mediator on the relationship between control mechanisms and commitment. Based on these findings, the implication and the limitation of the study were presented including some directions for future studies.

공급망 참여 기업간 잠재적 지식 상호보완성과 지식 교환 (Potential Knowledge Complementarities and Knowledge Exchange in Supply Channel Partners)

  • 류성렬;김경규
    • Asia pacific journal of information systems
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    • 제19권1호
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    • pp.83-111
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    • 2009
  • Despite the growing emphasis on the importance of knowledge exchange among supply chain participants, few companies have fully exploited the knowledge resources held by their supply chain partners. Among many reasons for this phenomenon, recent literature on inter-firm knowledge exchange identifies knowledge complementarities between the supply channel partners as an important determinant of knowledge exchange. Firms participating in a supply chain are likely to exchange partners' complementary knowledge. In order to extract value from them, it is important to recognize the difference between the potential value and the implementation of this potential value. However, the literature fails to distinguish between potential knowledge complementarities and implemented knowledge complementarities. In order to realize the value of potential knowledge complementarities, knowledge should be exchanged and effectively integrated in the supply channel. Further, investigating inter-firm knowledge exchange from both partners' perspectives is important especially when there are interdependencies between the channel partners. The purpose of this research is to investigate the impact of potential knowledge complementarities on knowledge exchange in buyer-supplier relationships by looking at both partners' perspectives. This research also includes trust in partner's competence and inter-organizational information systems (IOIS) as they are relevant when the complementary knowledge flows between organizations. The data required for this field study was collected from 70 buyers and their suppliers in three multinational enterprises in two different industries (Automobile manufacturing and Telecommunication services) headquartered in Korea. The results indicate that potential knowledge complementarities between buyer and supplier do not directly influence knowledge exchange, but indirectly through trust in partner's competence. And the results indicate that competence-based trust and IOIS have direct effects on knowledge exchange. Empirical results also show that IOIS moderates the relationship between potential knowledge complementarities and knowledge exchange. This study is a first attempt to empirically verify the theoretical model about potential knowledge complementarities and to investigate the impact of potential knowledge complementarities on interfirm knowledge exchange. From a theoretical perspective, this study not only clarifies the distinction between potential knowledge complementarities and implemented knowledge complementarities, but also develops an instrument to measure the concept of potential knowledge complementarities in the context of operational and planning knowledge in a supply chain. Further, we develop a theoretical framework suggesting that potential knowledge complementarities of partners in a supply chain affect knowledge exchange directly and indirectly through competence-based trust. The findings from this study have some managerial implications for practicing managers as well. First, buyers should search for suppliers that have potential complementary knowledge, which can be integrated to create synergy through interfirm knowledge exchange. Furthermore, firms must develop mechanisms to identify potential complementary knowledge of partners. Second, firms should continue their endeavor to develop their own unique knowledge so that their knowledge can benefit the entire supply channel. Finally, trust among supply chain partners turns out to be an important factor for interfirm knowledge exchange. Therefore, effective management for engendering trustworthy buyer-supplier relationships should receive appropriate attention from managers.

EDI 시스템의 확산과 성과에 관한 실증적 연구 (An Empirical Study on the EDI Diffusion and Performance)

  • 이재원;이영환
    • Asia pacific journal of information systems
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    • 제10권4호
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    • pp.1-20
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    • 2000
  • Electronic Data Interchange(EDI) has the potential to improve business operations by expediting the exchange of business documents. It will also provide substantive operational and strategic benefits to the trading firms. However, the successful implementation of EDI systems requires the mutual trust and cooperation between the trading firms. The extent of EDI diffusion and performance depends on inter-organizational, intra-organizational, as well as innovation factors. Researches based on the sociopolitical process framework in the use of IT, organizational theory, resource dependence theory, and innovation diffusion theory have identified 3 inter-organizational variables(transaction climate, dependence, external IS expert support) and 4 intra-organizational variables(strategic IS planning, infrastructure, top management support, education/training,), and 3 innovation variables(compatibility, relative advantage, cost) that affect EDI diffusion. In this study, a multi-dimensional measure on EDI diffusion has been developed to capture the external and internal integration. Then, the influence of these 10 variables on the extent to which the EDI adopting firms pursue diffusion has been examined. Whether more diffusion leads to superior performance has also been studied. International trade managers from 107 firms in the trade industry participated in a field survey. The results based on a structural equation model(SEM), developed using AMOS, provide quite a strong support for the hypothesized relations. Both education/training and IT infrastructure influenced external and internal diffusion of EDI systems. Internal diffusion of EDI enables the adopting firms to improve operational and strategic performance, whereas external diffusion contributes only to operational performance.

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민첩 생산과 경영성과에 대한 실증적 연구: 민첩성의 선행요인을 중심으로 (An Empirical Study of Agile Manufacturing and its Business Performance: Focusing on Antecedents of Agility)

  • 이상식
    • 한국산업정보학회논문지
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    • 제20권1호
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    • pp.103-112
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    • 2015
  • 글로벌 경쟁의 심화, 빠른 기술의 발달, 그리고 짧아진 제품 수명주기는 제조기업들이 고객과 경쟁환경의 변화에 빠르게 적응하는 것을 요구하고 있다. 린생산과 민첩 생산이 지난 20년간 제조 기업의 효율성과 효과성을 높이는데 중요한 전략으로 사용되어 왔다. 본 연구에서는 민첩성의 선행요인이 무엇인지를 선행연구를 통해서 살펴보고 이들 요인들이 민첩성에 미치는 영향과 민첩성이 경영성과에 미치는 영향을 구조방정식 모형을 통해 실증 분석하였다. 실증분석의 결과 조직내 협력, 조직간 협력, 상호간 신뢰는 민첩성에 유의한 영향을 미치지만 정보 공유는 유의성이 없는 것을 알 수 있었다. 그리고 민첩성은 운영성과와 전략적 성과에 유의한 영향을 미친다는 것을 알 수 있었다. 공급사슬 프로세스의 성과와 경쟁력 향상을 위해서는 민첩성이 무엇보다 중요하다는 사실을 확인하였다는 점에 본 연구가 공헌한 바가 있다.