• 제목/요약/키워드: Intention to Repurchase

검색결과 460건 처리시간 0.029초

지역사회서비스 이용자의 사회서비스 재구매 의도에 미치는 영향 (The Effect of Community Service Users' Intention to Repurchase Social Services)

  • 이형하;최한수
    • 한국컴퓨터정보학회논문지
    • /
    • 제19권9호
    • /
    • pp.141-150
    • /
    • 2014
  • 본 연구는 사회서비스 이용자를 대상으로 사회서비스 재구매 의사를 규명하기 위한 시도이다. 이를 위해 서비스의 만족도와 서비스 효과 요인을 중심으로 어떤 변인들이 사회서비스 재구매 의도에 영향을 미치는지를 분석하였다. 본 연구의 대상은 G광역시 지역사회서비스투자사업 지역개발형 사업(시/구)에 참여중인 이용자이다. 조사방법은 제공기관에 방문하여 서비스를 이용하는 대상자의 자기기입식 설문방식으로 이루어졌다. 설문지 회수는 607부였으며 최종분석에는 553부가 사용되었다. 조사기간은 2013년 9월 9일에서 9월 24일에 이루어졌다. 분석결과, 사회서비스 재구매 의도는 3.62점(5점만점), 서비스 만족도는 3.97점(5점만점), 서비스 효과는 4.11점(5점만점)으로 매우 높게 나타났다. 사회서비스 재구매 의도에 대한 회귀분석 결과, 서비스만족도 요인중 '서비스 접근성'(B=.100, p<.01)과 서비스 효과 요인중 '서비스를 받은 후 일상생활에 더욱 잘 적응한다'(B=.206, p<.001), '현재 서비스는 나와 우리가족에게 필요한 서비스이다'(B=.475, p<.001)가 서비스 재구매 의도에 유의미한 영향을 미치는 것으로 분석되었다. 이러한 연구결과를 바탕으로 사회서비스 재구매 의도를 높일 수 있는 실천적 제언을 제시하였다.

지각된 가치가 고객만족과 재구매 의도에 미치는 영향에 관한 연구 : 전통시장 이용 고객을 중심으로 (A Study on the Effects of Perceived Value on Customer Satisfaction, and Repurchase Intention among Traditional Markets Users in KOREA)

  • 조준상
    • 유통과학연구
    • /
    • 제11권10호
    • /
    • pp.93-105
    • /
    • 2013
  • Purpose - This empirical analysis determines the structured causal relations between perceived value, customer satisfaction, and repurchase intention among users of traditional markets. The results of this analysis would help merchants and market operators indevisingan appropriate strategy to successfully manage traditional markets. Research design, data, methodology - The perceived value model of traditional markets includes functional value (price), functional value (quality), emotional value, and social value. In this study, the perceived value of traditional markets is considered as an independent variable, while customer satisfaction and repurchase intention are shown as the dependent variables, where customer satisfaction is also considered as the mediating variable. The study aims to ascertain the extent of influence of the perceived value of traditional markets on customer satisfaction and repurchase intention. We use regression analysis to verify the effects. The measurement items were already deemed as reliable and valid in the previous study, but for this purpose, we made some modifications. We distributed questionnaires to 300 consumers on a national scale, and finally used 241 consumer responses among these as a sample. We analyzed the data using the SPSS 21.0 statistical program. Results - We obtained the following results. First, the order of perceived value dimensions of traditional markets that positively impact customer satisfaction is functional value (price), social value, emotional value, and functional value (quality). Second, the perceived value sometimes directly affects repurchase intention; its effect is typically strong with customer satisfaction as a parameter. The order of perceived value dimensions that positively impact repurchase intention is social value, functional value (price), emotional value, and functional value (quality). Third, the perceived value significantly influences repurchase intention, with customer satisfaction as the mediating variable. Conclusions - We should recognize the importance of perceived value in retail distribution markets, such as traditional markets. Moreover, we need to develop strategies to improve the perceived value. The practical implications of the study are as follows. First, with regards to functional value (quality; price) dimensions, we should have an appropriate assortment of high quality products that are reasonably priced. In addition, customers are satisfied with the friendly service, discounts, and other benefits provided by the merchants. Second, in terms of emotional value dimension, we need to develop differentiated events that provide fun and emotional experience to the customers. Third, in the context of social values dimension, we should strive to positively influence society to enhance social image through activities such as social services and contribution to community development. On the basis of these results, we present the implications, limitations, and future directions for the research. One of the policy implications of the study is that merchants of traditional markets must actively select customers and develop customer value. However, this study is limited in the fact that the population used for data collection is not fully representative, as the survey only covered some specific areas. Moreover, future studies could also benefit with additional research using moderating variables.

소비자의 모바일 커머스 관련 소비성향과 특성 인식에 따른 이용만족도 및 재이용의도 (The Study of Consumers' Propensity and Characteristic Perceptions Related to Mobile Commerce Influencing on Satisfaction of Use and Intention of Reuse)

  • 노팅;이승신
    • Human Ecology Research
    • /
    • 제56권4호
    • /
    • pp.391-405
    • /
    • 2018
  • There has been an increasing and widespread use of smartphones to make consumer purchases. Given the stark increases in the sales of business transactions using mobile phones, it is obvious that mobile phones have become major mediums for consumer purchases. Through mobile phones, people can make their purchases anytime, anywhere, which leads their impulse of consumption directly to actual actions of consumption. Consequently, mobile commerce has become widely spread and the competition of the market has intensified. The main findings and implications of this study are as follows. First, it is shown that, among the features of mobile commerce, elements of fun, usefulness, convenience, immediateness, and security affect mobile commerce user satisfaction. Second, among mobile commerce-related consumers' propensity, innovative consumption tendency appears to impact mobile commerce user satisfaction and repurchase intention. Third, recognition of elements in regards to fun, usefulness, convenience, immediateness, and security among features of mobile commerce affect consumers' intention to repurchase mobile commerce. Future recognition for mobile commerce has a direct impact on increasing consumers' repurchase intentions. Last, a higher mobile commerce user satisfaction leads to the higher repurchase intentions.

여대생의 라이프스타일과 SPA 의류상표의 상표충성도 및 재구매의도에 관한 연구 (A Study on Brand Loyalty and Repurchase Intention of SPA Clothing Brand Related to Lifestyles of Female College Students)

  • 신지수;이명희
    • 복식
    • /
    • 제62권5호
    • /
    • pp.31-43
    • /
    • 2012
  • The purposes of this study were to investigate the differences of post-purchase satisfaction, brand loyalty, and repurchase intention of SPA clothing brand according to lifestyles, and to disclose how lifestyles, post-purchase satisfaction, and brand loyalty influence the repurchase intention. The research method was a survey method using questionnaires. The subjects were 304 female college students residing in Seoul metropolitan area. The lifestyles were classified into six factors including pursuit of challenges, proactive interpersonal relationship, interest in sports, self-centeredness, interest in IT, and achievement orientation. Three female groups were derived by cluster analysis of the 6 lifestyle factors: active-activity type, passive-activity type, and achievement-pursuit type. Brand loyalty was classified into two factors including continuing loyalty and convenient loyalty. First, the active-activity group showed higher convenient loyalty than the other groups. The achievement-pursuit group showed higher post-purchase satisfaction than the other groups in appearance of clothing, while the passive-activity group showed lower satisfaction in every factor, in particular, its price satisfaction was very low. Second, senior students showed higher continuing loyalty than freshmen, sophomores, and juniors. Students with more clothing expenses showed higher continuing loyalty as well as convenient loyalty than those with less clothing expenses. Their price satisfaction with SPA clothing brand as well as repurchase intention was higher. Third, repurchase intention was influenced by brand loyalty the most, and the next in the order by satisfaction level with brand, satisfaction with price, satisfaction level with appearance, and proactive interpersonal relationship. The brand loyalty was influenced by satisfaction level with price the most, and the next by satisfaction level with appearance.

The Antecedents and Consequences of Korean Brand Equity in Myanmar: Focusing on Country of Origin Image and Advertising Awareness

  • Oo, Thunt Htut;Jung, Sung-Hoon;Lee, Keon-Hyeong
    • Journal of Korea Trade
    • /
    • 제25권3호
    • /
    • pp.87-115
    • /
    • 2021
  • Purpose - Brand equity has emerged as an indispensable marketing tool for firms engaging their business in developing nations. This study proposes that the country of origin image and advertising will affect the Korean brand equity formation, which leads to repurchase intention of Korean brands. In the study, attitude factors are applied in brand equity theory to predict repurchase intention of Korean brands. Cognitive brand equity, such as brand awareness, brand association, brand image and attitudinal brand equity, such as perceived quality and brand loyalty are considered with regards to their attitude towards the Korean brand. Design/methodology - A total of 178 Myanmar consumers out of 200 participants who have used Korean brands answered the survey and data were analyzed through SmartPLS 3.3.2 version. PLS-SEM is considered a more suitable analysis to pin down and evaluate the cause-effect relationship among all of the constructs with relatively complex models. Findings - Our results substantiate that the country of origin image positively affects brand awareness, brand associations, and brand image and advertising awareness positively affects brand awareness. Brand awareness gives positive effect only on brand association, which sustains a positive effect on brand image and brand loyalty. Brand image only has a positive effect on perceived quality, which again affects repurchase intention and brand loyalty. Brand loyalty also shows a positive effect on repurchase intention. Originality/value - Brand equity dimensions were viewed as cognitive and attitudinal outcomes of brand equity which affects repurchase intention. The drivers of brand equity were considered from the perspective of country of origin image that firms cannot control or mange, and advertising awareness which firms can control and manage. The findings also explored the relationships between cognitive and attitudinal brand equity.

유통업 IMC 기획모델의 전략적 활용에 관한 연구 (A Study on the Strategic Use of an IMC Planning Model for the Distribution Industry)

  • 모선종;송인암
    • 마케팅과학연구
    • /
    • 제18권2호
    • /
    • pp.113-145
    • /
    • 2008
  • 점점 치열해지는 유통업의 경쟁환경 속에서 유통업의 마케팅 효율성 제고를 위해 유통업 IMC 기획모델에 대한 연구와 이 모델의 전략적 활용에 대한 연구가 필요하다. 유통업 IMC 기획모델은 선행연구를 통해 IMC 목표수립, 상황분석(고객분석, 경쟁분석, 자사분석), 고객 데이터분석, 접촉관리, 예산수립, IMC 전략개발, IMC 믹스와 IMC 실행, 평가시스템, 피드백 단계로 구분하여 설정하였다. 유통업 IMC 기획모델의 전략적 활용을 위해서 연구모형을 설정하여 IMC 활동(광고, 판촉, DM, PR, 인적판매, 인터넷, 모바일, VMD, 구전)과 IMC 태도의 관계, IMC 태도와 브랜드 충성도의 관계, IMC 태도와 재구매 의도의 관계, 브랜드 충성도와 재구매 의도의 관계에 대한 가설 검증을 하였다. 가설 검증 결과 IMC 활동은 인터넷을 제외하고 IMC 태도에 유의한 영향을 미치고 그 유의 수준의 차이를 볼 때 IMC 믹스 전략 전개에 있어 체계적인 접근이 필요한 것을 알 수 있다. 또한 IMC 활동이 향후 유통기업의 마케팅 방향에 대한 주요한 변수임을 알 수 있다. 이는 브랜드 충성도와 재구매 의도 관계가 매우 유의한 결과로 나타난 점과 함께 고려해야 한다. 결론적으로 유통업의 IMC 수단들의 통합적이고 일관된 활동이 브랜드 충성도와 재구매 의도에 미치는 영향력이 매우 큰 것으로 나타났다.

  • PDF

여행사 웹사이트 품질이 고객만족과 재구매 의도에 미치는 영향 (The Impact of Travel Agency's Website Quality on Customer Satisfaction and Repurchase Intention)

  • 김승리;인옥남
    • 한국컴퓨터정보학회논문지
    • /
    • 제18권5호
    • /
    • pp.121-131
    • /
    • 2013
  • 본 연구는 여행사 웹사이트 품질, 고객만족, 그리고 재구매 의도 간 영향관계를 파악하는데 목적이 있다. 이러한 목적을 달성하기 위해 최근 일 년 이내 여행사의 웹사이트를 통해 여행상품을 구입한 경험이 있는 소비자들을 대상으로 온라인 설문조사를 실시하였다. 구조방정식 모형의 결과는 여행사 웹사이트의 디자인 품질, 서비스품질, 그리고 정보 품질은 고객만족 및 재구매 의도에 통계적으로 유의한 영향을 가지는 것으로 증명되었다. 한편 여행사 웹사이트의 품질의 구성요소 중 정보 품질이 고객만족과 재구매 의도에 가장 중요한 요소로 밝혀졌으며, 다음으로 서비스 품질, 디자인 품질 순으로 나타났다.

Influence of JD Platform Return Reverse Logistics Service Quality on Customers' Repurchase Intention

  • Jiali PENG;Xinyu CHANG;Han ZHANG;Aocheng WU
    • 산경연구논집
    • /
    • 제15권7호
    • /
    • pp.1-9
    • /
    • 2024
  • Purpose: This research adopts the SERVQUAL and LSQ frameworks to examine the correlation between return reverse logistics service quality of the JD platform and customer satisfaction, as well as the linkage between consumer satisfaction and repurchase intention. Research design, data and methodology: A comprehensive literature review on both domestic and international logistics service quality has been conducted. Considering the unique aspects of JD's return reverse logistics services, an evaluation framework with 5 dimensions and 21 indicators is formulated, including communication, information, return process, empathy, and convenience. A conceptual model exploring the influence of JD's reverse logistics service quality on customer repurchase intention is developed, proposing six hypotheses. For this investigation, 358 valid questionnaires were collected, processed, and analyzed using SPSS 22.0. The structural equation modeling was conducted and validated through AMOS 21.0 software. Results: Following a thorough analysis of data, it reveals that: (1) Information quality, return process quality, and empathy significantly enhance customer satisfaction. (2) Customer satisfaction positively impacts repurchase intention. Conclusion: Based on these findings, three strategic recommendations are offered for e-commerce platforms with in-house logistics systems. The research also discusses limitations and future research directions.

스마트폰 재구매결정에 영향을 미치는 요인에 관한 연구 (A study on the Effect of Repurchase Intention for Smart Phone)

  • 전성현;최승일
    • 디지털산업정보학회논문지
    • /
    • 제8권2호
    • /
    • pp.189-198
    • /
    • 2012
  • The demand of smart phone that recently came into spotlight as a new media is sharply increasing not only in Korean market but also in worldwide market but the academic study on this is still in the beginning stage. Hence, it would be a well-timed topic for discussion to make a systematic investigation and analysis. The technology acceptance model used in this study as a theoretical frame can set various external factors in introduction of new information technology as variables. This study made an assumption that such external factors would influence on perceived usefulness, easiness and amusement and such perceived awareness would make an impact on user's satisfaction and repurchase intention. This study proposed an empirical model in order to find out the recommendations and repurchase intention for new media, smart phone. This study model was validated to be very effective model that can explain more concretely and systematically for repurchase of smart phone. In conclusion, this paper illustrates a paradigm shift in smart environment to smart device manufacturers under fierce competition in the world market as well as various analysis results on consumer's use patterns according to such paradigm shift, which shall be utilized as useful information when establishing a marketing strategy for smart phone.

The Effect of Premium Hamburger Selection Attributes on Customer Satisfaction and Repurchase

  • KIM, Choo Yeon;CHA, Seong Soo
    • 식품보건융합연구
    • /
    • 제8권4호
    • /
    • pp.23-30
    • /
    • 2022
  • This study aims to analyze the premium hamburger market, which has recently become popular, the effect of the importance of the customer selection attribute of premium hamburgers on customer satisfaction, and the effect of customer satisfaction on repurchase intention. Existing research has focused on the importance of the selection attributes of premium hamburgers. Quality, convenience, experience, and presentation visuals were selected as customer selection attributes. This study analyzed 158 customers who had purchased and tasted premium hamburgers. To verify reliability and validity, a confirmatory factor analysis and discriminant validity analysis were performed, and a path analysis was carried out using structural equation modeling. The results showed that the quality, convenience, experience, and presentation visuals of premium hamburgers had a statistically significant effect on satisfaction. Moreover, satisfaction was verified to have a significant effect on repurchase intention. Customers' preference for premium burgers will continue to increase, thanks to the growth in national income, single-person families, and healthy food wellness. It was empirically proven that the selection attributes of premium burgers have a statistically significant effect on customer satisfaction and that satisfaction significantly affects repurchase intention. This study broadens the research horizon and has practical implications.