• The Journal of Information Technology
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• v.12 no.3
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• pp.49-57
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• 2009

This Paper provides perceptual metrics for video quality based on properties of human visual system, and audio quality based on human audition. All metrics work without reference signals, allowing non-intrusive, in-service measurements. A simple and easy-to-learn user interface displays the metrics and saves them in popular file formats like CSV. In this paper, proposed method was able to various and corrective measurement for the multimedia service video quality. As that it was able to application to set up service guide line and the methode of measurement and system for the set up standardization of the high quality video service.

• Journal of Internet Computing and Services
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• v.7 no.5
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• pp.123-134
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• 2006

In this research paper, We have proposed an interpretation structure concerned with context-awareness which is essential to provide intelligent service. The proposed model has an interpretation structure that integrated information of both external and internal context, and been designed to keep independency between context information and application service. To verify the interpretation structure that proposed, we established a test bed (Ubi-Class) in which the concept of context awareness has been introduced to the existing class room, and constituted a scenario, and tested whether intelligent service is performed according to context interpretation.

• Journal of the Korean Society of Food Culture
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• v.31 no.4
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• pp.339-347
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• 2016

With the interest on operational efficiency due to the rapid growth of food material distribution industry and food service industry, the study adopts DEA (Data Envelopment Analysis) model and examines to measure the technological, pure technical and scale efficiency those companies engaging in the food material distribution and food service business. As a result of analysis, the companies operating integrated business have relatively higher efficiency than those operating only food material distribution or food service companies while the result indicates that three efficiencies don't have significant difference depending on whether affiliated companies or not. In the results from the measuring by DEA.

• Journal of Korea Society of Digital Industry and Information Management
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• v.15 no.2
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• pp.53-61
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• 2019

In this paper, we propose 'a self - conformance system of convergence security provider' to provide basic data for security and reliability of convergence industrial technology, system and service. It is difficult to evaluate convergence security systems, limited to information and communication service providers, unable to check convergence security items, burden of submission documents, difficulty in measuring convergence security service level and we will summarize product and service-based requirements that can be integrated and systematically measure the level of convergence security and define renewed life cycle-based convergence security information and content security and assurance requirements. On the basis of this, each convergence security company declares conformity with the standard itself without the certification of the certification body, and introduces the provider conformity certification system which can manufacture and sell. This will enable the company to strengthen its competitiveness through timely launch and implementation of products and services and cost reduction.

• Journal of Korean Society of Industrial and Systems Engineering
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• v.46 no.spc
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• pp.68-78
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• 2023

Big data technology is being used in various fields followed by the development of information and communication technology. In the corporate and public sectors, diverse system platforms are built and operated due to the needs of users, but efficiency is low because they are built from an individual service perspective rather than an integrated service perspective. In this study, the relationship between presenting the characteristics of the type of shared information platform, the integration plan, and integration performance of the shared information system platform was analyzed. The results of the study will provide guidelines for the integration of shared information system platforms by the government and private companies in the future.

• Journal of Korean Library and Information Science Society
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• v.37 no.3
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• pp.103-129
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• 2006

Main purpose of national information circulation institutions is efficient service to the users in the rapidly changing information environment. This research suggests plan that how national information circulation institutions provide service more effective to the users. For the study, RISS(Research Information Service System) is investigated. This research examines current services of RISS and analyzes foreign cases which is being advanced. Also it is reviewed that see how thing could have been changed that information service of national information circulation institutions for better ways to develop plan for RISS. The result of this research could be the basic resources for new service plan in information service of national information circulation institutions.

• Journal of the Korean Operations Research and Management Science Society
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• v.29 no.4
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• pp.95-116
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• 2004

This study will attempt to build an integrated model of the customer satisfaction process with service encounter in a comprehensive point of view including the expectancy-disconfirmation theory, justice theory, and attribution theory. In addition, this study will attempt to examine the influence of service failure-related variables and service recovery-related variables on customer satisfaction in the airline firms' service failure and recovery situation. The results showed that the higher the controllability and severity of the failure, the more positive influence on expectancy of recovery and more negative influence on the recovery satisfaction increased. They also showed that the higher procedural recovery efforts and distributive/interactional recovery efforts, the more positive influence on perceived recovery performance and recovery satisfaction also increased. It was found that the recovery satisfaction with service encounter depended on the extent to which the customer's perception of recovery efforts confirmed the expectancy of recovery. Also it was found that perceived recovery performance has an effect on recovery satisfaction through the mediation of recovery disconfirmation indirectly as well as directly.

• The Journal of Korean Association of Computer Education
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• v.9 no.6
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• pp.89-98
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• 2006

Recently, grid computing environment has being changed to the service-oriented grid integrated with Web Services. In this architecture, there is the service-oriented grid application in which Grid Services are executed according to the workflow of the grid application. This implies that the grid scheduling method needs to consider grid service characteristics. Therefore, we propose the grid service performance model based on factors such as service availability, accessibility, reliability, throughput, and slowdown, and develop service scheduling method to increase performance of the service-oriented grid application.

• Journal of Preventive Medicine and Public Health
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• v.35 no.3
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• pp.236-244
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• 2002

Objective : To empirically investigate the relationship of internal and external customer satisfactions, service quality, and customer loyalty in medical services. Methods : This essay proposes an integrated model to explain the causality of internal and external customer satisfactions, service quality, and customer loyalty. To this end, a structural model was developed, consisting of the following factors: internal and external customer satisfactions, service quality, and customer loyalty. The study included 214 sets of data, with 107 sets being collected for both out-patients and in-patients. The data were analyzed using AMOS 4.0. Results : We found the greater the internal customer satisfaction, the greater the out-patient quality of service quality. Secondly, the greater the service quality, the greater the external customer satisfaction of both in- and out-patients. The service quality of doctors, compared to that of the nurses, had a greater effect on external customer satisfaction. Thirdly, the service quality of doctors and nurses affected both internal and external customer satisfactions, which ultimately affected the customer loyalty. Finally the greater the external customer satisfaction, the greater the customer loyalty. Conclusion : This Study confirms the positive relationship among the internal and external customer satisfactions, service quality, and customer loyalty, which proves the doctors quality of service is the primary factor for external satisfaction, and customer loyalty relating to medical services.

• Journal of Korean Society for Quality Management
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• v.46 no.4
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• pp.899-910
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• 2018

Purpose: Generally, since the population density is lower in suburban areas, the distance to school is inevitably long. Therefore, schools in suburban areas often operate school buses to improve student welfare. However, since school buses are usually used only during going to and from school, the utilization rates are relatively low. Therefore, this study aims to establish integrated operation plan of public school bus covering all schools. Methods: It is necessary to decide which school buses will serve the specific demand node which want to go to certain school in order to design an integrated operation plan for school buses. Therefore, a mathematical model is developed for minimizing the total number of vehicles and the distance of transportation by reflecting the characteristics of school buses and students as constraints. To solve the proposed mathematical model, CPLEX, a commercial solver, is applied. Results: To validate and to confirm the proposed process, numerical example is designed with the comparison between before and after integrated operations of school buses in terms of total operation cost. The result shows that the integrated operation can lead the reduction of the number of school buses as well as the decreasing of the fuel cost. Conclusion: This study provides the quantitative method to perform the integrated operation of school buses in suburban areas. The optimal operation strategy is required because there are more complex decision-making elements considering the integrated operation. It is expected to apply this research result at real situation to expand this services based on an optimal operation.